Bharat Sanchar Nigam [BSNL]
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 41%
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14771
COMPLAINTS
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Bharat Sanchar Nigam [BSNL] Customer Care

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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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1800 345 1500  [Landline]
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248
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213
1800 345 1504  [Broadband]
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147
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142
1800 425 1957  [MPLS VPN]
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60
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Phone:
Phone:
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Additional info

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar
+91 94 3102 4365
+91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh
+91 94 2520 1234
+91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh
+91 94 2502 4365
+91 94 2512 4365

Maharashtra
+91 94 2202 4365
+91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu
+91 94 4302 4365
+91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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41%
Complaints
14771
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0
Resolved
6002
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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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From the last 3 months, i am facing this problem of the automatic deduction of balance money from my bsnl acc.. A month ago, my balance was rs 101, but now it has reduced to rs 6 even though i rarely made a call through it. A message always pops up saying that rs0.250 has been deducted from your account for gprs usage of 514 bytes, even though i never turned my data connection on (I always use my jio no. For data). Please solve this issue because i have already lost nearly 100 rs. If this problem continues, then i may have to port my no. To some other operator.
Sep 12, 2020

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    From the last one month, i am facing thids problem of the automatic deduction of balance money from my bsnl acc.. A month ago, my balance was rs91, but now it has reduced to rs36 even though i rarely made a call through it. A message always pops up saying that rs0.250 has been deducted from your account for gprs usage of 544 bytes, even though i never turned my data connection on (I always use my jio no. For data). Please solve this issue because i have already lost nearly 35 to 40rs. If this problem continues, then i may have to port my no. To some other operator.
    Sep 12, 2020

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      I have written to, gm (P&d) cfa / bb bsnl as per consumer grievance redressel circular stating that my above mentioned account be terminated as i am not in india for the past 3 years and the connection has not been used during this period. I requested disconnection effective may 2020 and have sent several emails following up. The concerned officers never liftup their telephones whenever i call them to follow up the disconnection.

      Till today bills are being generated despite my written requests by email and i am really frustrated by the inaction by bsnl. I will not pay as it is not my fault.

      The cvonnection should be disconnected immediately effective may 2020 as i have requested and all the bills generated from may 2020 should be cancelled by bsnl.
      Sep 10, 2020

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        This is to inform you from the past three months i am not getting the
        Telephone bills of my residential telephone number on my mail id.
        All the payments pertains land line telephone bills are made through
        Mu debit card.
        Sep 10, 2020

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          This is regarding landline[protected]Karnataka) which is not functioning since one month. Multiple complaints are logged in selfcare portal but they are getting closed saying resolved without even attending it. Contacted the local lineman multiple times, but he doesn't attend our calls and doesn't have technical knowledge to identify/fix the problem. My old aged parents are not reachable as there is no mobile coverage as well and broadband also stopped working. Kindly request concerned authorities to get if fixed as soon as possible.
          Sep 10, 2020

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            Hello sir,

            This is regarding the mobile tower in the residential area (Kismatpur, om nagar colony, plot no 40, h-no :4-160/40/1. Hyderabad-500082.)

            I request you remove the tower as soon as possible, as it is not legal, to place the tower in the residential area, and it is right behind my building with zero distance. This is going lead to the serious health problems, i'm already facing serious health issues due to this tower

            I sincerely request you to consider my request and get the tower removed as soon as possible

            Thank you,
            Bhargavi reddy
            Sep 10, 2020

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              Sir
              [protected]
              Ya no var by mistake 3500 cha recharg success full jhala ahe tari to amhala re fund houna milava hi namra vinati
              Jay Hind
              By mistake recharge
              Sep 10, 2020

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                The bsnl, madurai

                We had had an ftth connection for the past 5 years...
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                I Got the BSNL fiber-net broadband connection through the vendor galaxy fiber-net for the plan of 950 rupee, which is monthly...
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                We regret to inform you that even after a month, the complaint is not attended to, neither the telephone is functioning but...
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                I am rahul bahuguna from uttarakhand. I have not received rent of my property...
                Sep 09, 2020

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                  I have paid my bsnl landline bill of rs. 1061 twice by mistake through "simpl" on 7th [12:23 pm] and 8th [02:32 pm] of september...
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                  My landline phone and broadband is not working since last 3 months. my father had complained more than 5 times at office hours...
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                  Sir/madam

                  I had planned to port my bsnl prepaid number to another operator as the service of bsnl is so unsatisfactory these days. Thus i sent port to 1900. (8sept)
                  Even after 3-4 messages i couldn't get upc code till now, and they are charging rs.1 for each of the messages.
                  I need the code urgently as the number is very important for me

                  Regards
                  Amal. P. B
                  Sep 08, 2020

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                    Subject: non-working of wan connection

                    Dear sir,

                    The wan connectivity is interrupted in this office since 07.09.2020 0900 hrs.

                    The same is still not working. Shri pawan jee from trimax has been contacted telephonically, but result remained nil.

                    As this office has to process misc. Urgent medical, ta-da and other advances/claims in respect of defence scientists, which is very urgent.

                    Please do the needful to enable this office to take action accordingly.

                    Thanking you

                    Ao (R&d)
                    Kanpur
                    Sep 08, 2020

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                      The customer care executive hung up the call for no reason, she said i don't know the solution and i will forward the call...
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                      My sim card rejected and I input pku code wrong 10 times, it's due to my lake of knowledge, so I request you that please reactivate my sim card.
                      Sep 07, 2020

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                        I wanted to get an ADSL broadband connection and the bsnl office guys charged me 5000 for just setup and sold me a 600rs router for 2500, and I just got bills for 400. I have asked them for bill they said no we can't provide you that and bsnl is not paying us enough if you won't give us the money then we will not give you the connection,
                        Sep 07, 2020

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                          While I want to register a complaint through the [protected] number they hanging up calls on me, I have tried like 30 times...
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                          I am still paying the bills but my internet is down it's been just a few days I have got my self into the ADSL connection from bsnl without knowing the service quality, Now I am facing many issues and finally, my internet is permanently down and no one cares in bsnl to fix it up...
                          Sep 07, 2020

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