Bharat Sanchar Nigam [BSNL] Complaints & Reviews

From

Sunil Kumar
Thooprath House
Kanni Kulangara
Puthan Chira
Trichur Dist.

To

Division Engineer
BSNL
Irinjalakkuda

Subject: BSNL Landline Connection Not Working

Sir,

Reference to above subject, my BSNL land line connection no.[protected] is not working last 2 months. I had complained to Vellangannore Telephone Exchange before 2 moths. There is no action from their part. I am kindly request hereby for your necessary action on my complaint.

Sincerely,

Sunil Kumar

1. I am a army officer who has just been posted to pune. I had applied for a BSNL land line connection with broadband facility on 22/23 november 2012.the response at bsnl office, Bhavani peth pune was encouraging. I was given a regd no as su[protected].

2. Though the paraphernalia required to instal a connection is already existing at place of my residence( (as the occupant before me also had a landline connection), I was assured that the given connection will be provided in 10 working days.I chose the plan of Rs 850/-, i was told that i need to procure own hand set and modem for the same ( but mentioned that it would be provided free of cost if i continue the plan for six months). i procured the same

3. I called bsnl office again as no one turned up even after 15 days. the contact no of Mr N B Tengle ([protected])was provided to speak on any problem. After assuring me that the connection will be provided in two to three days, he again stopped taking my calls. on my repeated calls he told me that i cannot be done and to meet him personally.

4. On contacting local technician( Mr Yadav/Jadhav) responsible for installing connections, he told me has recieved the order and would place the connection. However he would do so only if he recieves two bottles of liquor from my side. he has visited my place twice but the phone is yet to be installed .

5. I request you to look into the matter and take the neccesary steps that the users donot face such problems and leash can be tightened upon corrupt officials. i am sure if the can do this type of arm twisting and corruption with a army officer, they must be doing the same with impunity with a common man.

requesting a early action,


Maj Sushil Mishra,

my name is amit tandel. i have ported in bsnl gujarat for last 15 days and on the same day i have activated 98rs gprs plan. but it is very bad that bsnl apn s bsnlnet and bsnllive are not working properly so that i could not use internet service for a single day. i have come to bsnl only because i can use internet service. ihave lost my 15 days and money without using this service. i have also complained to bsnl customer care regarding it but all in vain. please help me. ........... tahnk you.

my bsnl no is [protected] and i am using sony xperia u model i requested bsnl on 1503 many times to send me the Internet setting so that i can use Internet on my mobile phone but irrespective of many calls they did not send me the setting and now their number 1503 does not let me talk to the executive . either they are not on duty or they are not performing their duty seriously. please make me available Internet setting on my mobile phone

my internet conection is not working properly for phone no [protected] for which the problem is arising .the connection is terminated freequently in between the sesssion ,i made complaints in the bsnl site([protected]@bsnl.in) but of no use .

my alternate number is [protected] on which I will be available...

change wll to land line with broadband

sir,my name is UNNI NAIR P.my connection is under kombidi exchange sub of Mala exchange.
now i am using wll phone.but I am not able to get Internet with dial up connection. I made so many complaints about this to the concerning authority but they are all helpless. At last i given an application to disconnect Internet connection from my WLL phone on[protected] already disconnected. And given an application for Land line with broadband Internet .MY both children are working abroad so it is very urgent to me get a broadband Internet.I am a senior citizen[1-6-1951]
So please consider my case sympathetically and alot me a connection immediately.the government of India provided so many special considerations for senior citizens must be taken care off

thanks and regards
UNNI NAIR P
PULIYEDATH {H][ MADHAVI NIVAS]
VELLANCHIRA P.O.
THAZHEKKADU via
THRISSURE 680697

MOB: [protected]

i m using bsnl net from last 3 days i have no gprs network when i call on 198 cce say this is only landline n broadband complain desk what i do i m using my college wifi that is limited what i do which sim is better in meerut plz tell me... My number is [protected]

The DGM BB, NOC
Broadband Multiply Project
BSNL, Bangalore

Sir,

I wish to know the details of IP address: 117.204.222.83, which is belonging to whom as I have tried to approach local BSNL, Anand and Police station (LCB) too, but they have guided me to contact BSNL, Bangalore office, which is the owner of the ISP.

In view of above facts, with this humble submission, I request you to kindly provide me details of owner of said email IP owner.

I shall appreciate if I could get prompt response.

Thanking you,

With profound regards,

Dhiraj N Chauhan
Anand, Gujarat
MB- [protected] (Kolkata)
Email : [protected]@gmail.com

Dear Sir.my bsnl prepaid mob. no. is [protected]. I am getting daily sayeri from BV-TESYNC. Rs 7/- per MESSAGE deduction.I request you to stop service immediatly because i have not subscribe it.

Since last few months my telephone is frequently getting dead, everytime we logged the complaint on 198, and after logging the technician visit after 4-5 days, and again the phone is getting dead in next 4-5 days..

below is the mail communication for above incident :-

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 27/12/2012 10:57 AM
Subject: Fw: Grievance for LL[protected]Complaint Docket #1 - [protected]) (Complaint Docket #1 - [protected])


Dear Sonar,

This is really so frustrating that every second day our phone getting dead, hope this time we will get permanent solution, to avoid further escalations.

This time we booked the case with ID - [protected].

Regards,
Vishwanath Tambe,
Engineer - Technical Support Specialist
Onsite Operations,
CSC: Bombardier Project

Holidays -

CSC Remote Infrastructure Management | Mobile: [protected] | Email: [protected]@csc.com

CSC • This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Computer Sciences Corporation India Pvt Ltd • 7th, Floor, Block 1B, DLF IT Park, Sivaji Garden, Nandambakkam Post, Ramapuram, Chennai-600 089.

----- Forwarded by Vishwanath G Tambe/IND/CSC on 27/12/2012 10:54 AM -----

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 11/12/2012 09:43 AM
Subject: Grievance for LL[protected]Complaint Docket # - [protected])


Dear Sonar,

With reference to frequent complaints we are registering about the phone line getting dead, since last few months we are facing lots of problem with our LL phone - 2323942.

Repeatedly we registering the complaints and we are getting temporary solution from your technician.

Hope after the escalating the matter to you, we will get permanent solution.

Thanks in advance for your intervention.

For your reference following are the details:

Name - Kishor Govind Tambe
Address - R. No 3, Shiv Shakti Apt, Jai Malhar Nagar, Agra Road, Nr. Chikhale Baug, Kalyan (W), - 421301.

Land Line[protected]
Complaint Docket # - [protected]

Regards,
Vishwanath Tambe,
Sr. Engineer - Technical Support Specialist
Onsite Operations,

BSNL [protected]
About 18th October - 2012 , I got a SMS : "Thank you for subscribing bhavishyavani pack. Will be charged Rs. 1.00/5 Days."(BP-ONMOBL). I checked my call log and I didn't have any outgoing calls or SMSs that could have subscribed for that. Then for the next few days, the service kept charging me Rs. 1 for 1 day. It said :Dial 1255530/1255599(different numbers in different SMSs) to deactivate.
Now, I dialed that number (on of them) for few times in next few days, and the call just ended without any message or tone. Once on calling that number, it said that this number is for only mobile phones (I was calling using BSNL NOIDA sim: [protected]) !!!
Other than that I didn't receive any Bhavishyavani SMSs. Instead of those, I was getting BP-OVERSEA SMS, with "shayarees" in it. Then the balance reached to 0. Again when I recharged my phone on 21st November's night, in the morning the balance was deducted by 20 something. I had only Rs. 1.6 left. I tried to call customer care ([protected]/[protected]). But most of the (maybe all) companies charge for only talking to the customer care representative(CCR). Instead of that, the call was charged from the second it got connected. And before I could reach to the CCR, call ended.
Now I can't recharge my phone because I don't know when I'll be able to talk to CCR, and before that the "Pack" could get activated resulting in reduced balance. Lost almost Rs. 50-60.
I want this pack to be deactivated and the amount charged to be refunded, because I didn't receive any bhavishyavani SMSs at all

on my phone no.[protected] in month of october -2012 bill of 53000/- received
while i have paid all bills up to sep-2012 and befre this balance was zero
when i asked to bsnl about this type of billing they told this is one year bill of broadband which can't sent by bsnl kalyan due to some reason
what a joke of BSNL Kalyan

Respected Sir,
This is Apanjot Singh. I am using BSNL broadband service from last 2 years land-line number[protected] before 6 months broadband plan has been changed automatically
I have made written complaints regarding this problem 3 time to customer relation manager of my area but my problem is not solved yet.
please help me.
my contact no [protected]
email id apanjot.[protected]@gmail.com

Sir i purchase bsnl evdo device worth Rs1200 on 26/12/2012. They said to me tha evdo signal is available in harrawala dehradun. So I get a device and pugged in on my pc. . But sir when I call to the customer care the they said that evdo signal is not available in harrawala,only 1x signal is available.. Sir they fraud me because they give me wrong information.
Sir I want my money because I am student and belong to middle class family. Please sir

Some service called "Easy Vault" was activated on my no. few months before and my balance was deducted.I asked to customer care about the same but they failed to justify how that service was activated.

Again, some other service was activated without my knowledge and my balance was deducted.However, they stopped the service on my request.

Now,again third time my balance was deducted by activation of some service and it deactivated only after I requested for the same.

However, in all of the above cases I got NO REFUND of my balance which should have been, considering the fact that I did not activate any of the service in any of the above cases.

Dear Sir

My residential phone no.[protected] was not working since 15th December. I have registered a complaint on 16th from my mob. no. [protected] on BSNL complaint system no. 1500 (docket no [protected]). This docket was closed immediately without rectifying the fault. Therefore I booked another complaint on the same day bearing communication id [protected]. Finally the fault was rectified on 25th Dec.Thus for full 10 days I could neither use the internet nor the telephone. I therefore request you not to charge the rental for 10 days. This is almost a regular feature. I therefore request you to disconnect the phone from 1st January 2013. I have sent the same mail to email id [protected]@gmail.com

Regards

i had done a rechare of rom free voucher of Rs 199.. from bsnl office ahmedabad gujarat with order no 64178067 on monday and on wenesday , i.e. today they are confirming that my rec harge is failed... based on their previous confirmation i had done my phone transection and now they are informing me failaier of recharge ...moreover i had rechared the account with cash so pl confirm how i will get my money back and what abbout my roaming chargies which may come ....
pl revert immidiately so that i can do the needfull...as i am alrady out of station
thanks
nishant

Dear sir,
please deactivate bsnl hungama Moveis & games on demand which was activated without my knowledge.previously i had registered complaint @ support.[protected]@hangama.com. But they are not receiving my mail and so far not deactivated .Kindly deactivate it immediately.
thanking you sir,

Respected Sir,

i have just recharge from BSNL top up Rs. 220/- but i have just received only Rs.40/- time :11:43:31 date: 25.12.2012.this is kind for your information.

Though, i have no any got any confirmation msg or call from bsnl last 2 hour i have constantly call in BSNL customer care but there is no receive my call so kindly, refund my full talk time amount.
Please do the needful,
thanks.
alpesh

Sir, I recharge a top up voucher of Rs 200.00 on 24.12.2012 at 9.29 pm of my BSNL service provider for cell phone through SBI on line mobile banking which refrence tid is[protected] and oxitrans ID is[protected] A?(O).

But I am not get the Rs200 talk time from BSNL till . My mobile number is [protected]. Please do the needful. Give me reply on my mail ID [protected]@gmail.com