Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My name is I.v.v.Raju. iam using cellone prepaid since 2009.on 18/10/2012 recieved sms on 6:45am that you have charged Rs.42 for the activation of caller tune ,althogh i dint send any request for that.i call to customer care ,they said we have taken the coplaint,and deactivated the caller tune ,but they dnt refund the amount.is it correct way to treat the customer by the country biggest network ,shame on your path .now i want my debited amount to be credited.my mobile number [protected]

I hold BSNL mobile SIM connection. Of late, I started receiving the message on early morning, around 8-9am every day, saying 'Thank you for using Value Pack Service. You have been charged Rs. 10'. I have not subscribed for any such service with BSNL and so far I have lost Rs. 25/- till date. Though I have registered my complaint with complaint docket number 'J2KT332765' there is no resolution so far.

I browsed internet to see if anybody has experienced similar problems, and I am surprised to see there are many, but all are saying to have not received any resolution for their complaints lodged at BSNL.

So, bringing to consumer forum with the expectation of getting resolution.

sir, my mobile no is [protected]ich . i have been charged Rs15/month from last 3 months for astro love sms which has been subscribed automatically. i had tried to contact to customer care on phone but the phone disconnects automatically.then i got a message saying your astro love sms pack wwill renewed in two days. to unsubscribe send sms " UNSUBLOVE" to 55888.so i did the same thing and send the sms but again i have been charged Rs 15.00 saying joke service has been subscribed.i am unable to contact customer care on phone. pls help me out.

mera bsnl aind line teliphon no.[protected] ko mene 24/03/2011 ko sabhi bille pey karne ke bad disconect kara diya thha uske bhi bsnl dipartment matura se bille ricorvari ke notic mil rahe he

To. 26th Oct 2012
The BSNL Authority,
Lucknow


SUBJECT : WRONG DEDUCTIONS FROM THE PREPAID ACCOUNT ( MOBILE NO. [protected])

Sir,

This email is to voice my strongest dissatisfaction regarding BSNL Services where my current balance should have been Rs.162.68 as on 23rd Oct 2012 .

My BSNL account was topped up by Rs.110 (Rs.52.68+Rs.110) , but wrong deductions have been done from my account for subscriptions which I have NEVER subscribed for. That is Rs.60 for chat subscription (2months) and Rs.30 for BSNL Tuning .Kindly deactivate above mentioned subscriptions and credit the deducted amount in my account as early as possible as it is quite repulsive for me (customer). “I mention it strongly that I’m not interested in these subscriptions and nor I’ll be in future”.I hope a punitive action will be taken by the erring authorities concern in reply immediately.

Thanking You,
Yours sincerely,
Avinash Chandra Singh
(aggrieved customer)

This is Umamaheswaran , residing at,alandur,chennai-16 .My telephone was dead for more than15 days .

I have registered the complaint on 2 week back ,but they closed the complaints without resolving the issue so , i have registered new complaint again.

WAIVE -OFF the BSNL Bill for the period it was dead ,because most of the months i use my phone only 15-20 days and pay the rent for broad band for 1 month.

yesterday i have informed about the same to ST. THOMAS MOUNT DGM ( NWO-SW ) ,but still my problem was not resolved.

Please find the complaint details attached and do the needful.


Please update mobile number or work phone in My Account->User Profile

SR #: [protected]
Service Id *:[protected]
First Name: UMAMAHESWARAN
Last Name: -
Status: Closed
Customer Id: [protected]
Billing Account: UMAMAHESWARAN
SSA: CHENNAI
Circle: TN
Invoice Number:

Complaint Type *: Technical
Complaint Sub Type *: Phone Dead


Summary:
Description:
CSR Comments:

#####################################

Your complaint is registered successfully and it would be resolved within 3 days from complaint date.
SR #: [protected]
Service Id *:[protected]
First Name: UMAMAHESWARAN
Last Name: -
Status: Open
Customer Id: [protected]
Billing Account: UMAMAHESWARAN
SSA: CHENNAI
Circle: TN
Invoice Number:

Complaint Type *: Technical
Complaint Sub Type *: Phone Dead






Thanks & Regards

UMAMAHESWARAN E

[protected]@gmail.com

I have been automatically charged for the Xgen Plus Bsnl Service with out any notice/ pre msgs and they charged 50/-.When I tried to unsubscride it it also cost me 2/- and the reply message was "you can not opt out from the plan as the plan chose by you has 13 months locking period" . I did not subscribe this service, infact i did not even had any idea about this service at all and i do not have any use from this service for which i am loosing my money every month .So i kindly request to help me on this to unsubscribe.

thank you

To
BSNL
Chowk - Lucknow

Respected Sir,

Sub:- I have got a Plan o[censored]LD COMBO 1350 4MB not getting the Speed Very Slow Internet, Very Pathetic Service on Tel No.[protected]

I am using BSNL Landling and Broadband Service since January, 2012, now i have got a Combo Broadband plan o[censored]LD BBG COMBO 1350 4MB but i am not getting sufficient speed the speed i am getting is less than 2MB, i have complaint many times to BSNL through Customer Care 1500 and also done a written complaint, but all the time they create a service ticket and then by themself they close it without asking to the customer, i am totally fedup from BSNL, I came to know from BSNL Broadband Dept. that your area lines are having many cuts so you will not be able to get that speed, so i am asking BSNL is this the serivce which a customer is an expect from such a renowned company like BSNL, i want a serious action to be taken on this, and also provide me a concessation on the bill as i am paying around 1550/- for 4MB and i am getting speed less than 2MB so i need a concessation on my Bill till the time my issue is not resolved. I hope consumer compaint will resolve my concern.


Thanks & Regards

Sameer

Sir,
BSNL Mobile UPE circle deducts Rs.5/Rs.10/Rs.20/Rs.8 from my Mobile connection nearly everyday, without any intimation or notice, when approached service center, a girl will pick up the phone and blame me for the same, saying that you have activated some ridiculous services.
I haven't replied to any calls nor SMSs yet they deduct the amount. I am totally helpless because no one hears in BSNL.
Nor they are ready to Port my no., giving reasons that the no. which I have been using for past 7 years is registered in some other persons name from other district.
Kindly help.

I am facing serious network problem at my home situated in the municipal area of bhubaneswar, near Khandagiri, coming under AINGINIA CERCLE. No body is taking the responsibility of this network failure. As I am a Doctor by profession, i could not able to receive or made calls most of the time. Some times patients feel as if i am not receiving the calls intentionally or rejecting or disconnecting.
So pl help me to solve my problem as early as possible.

My Mobile No- [protected]
Mail ID- dr.[protected]@gmail.com
City- Bhubaneswar, Orissa

I am presently using Broad Band Home Combo Plan 900 on my home landline phone.

I am having internet connectivity problem in my home broadband connection.
Often the internet connection gets disconnected and sometimes is not functional at all.

I have given complaint three times and they have asked us to bring the modem
with laptop. They have checked and said the modem is OK.
Still the problem persists.

I have studied the problem myself and found that the DSL light on Modem which is the indicator
of line connection often flickers or switches off.
Once the DSL light starts flickering or switches off, the internet connection indicated
by INET light goes off. This happens once in 10minutes.
Each time the line connection becomes faulty we need to wait alteast 10 to 15 minutes for it to
stabilize and restore. Again after 10 minutes the internet connection gets disconnected.

I have been suffering with this problem since 3 months.

A.Venkateshwarlu
Trichy

Dear Sir/madam, we were once BSNL costumer our ph no: [protected] with all due respect i must say in the most polite way possible: BSNL customer service is the worst ever.We were using bsnl landline+broadband, for almost 10 years and now when we moved to a new location.They blindly rejected our request for installation of landline+broadband, due to requirement of installing a separate box.Not only that they even have to refund an amount of 2,000+ and they have literally blocked it for about an year.Now this shows the lack of integrity and complete lapse in administration.I am just putting my concern in a much friendly manner when compared to what exactly i am going through.Bsnl i will never be your customer again.And no thanks for all you have done.

Our bsnl head office is located at: --> patny centre,hyderabad
real pain in the back contacting them.
i dont even hope that someone will look into this.

I am a Bsnl wireless prepaid cellular service customer...From last 2 months at various incidences a charge of either Rs5/- or Rs10/- or Rs20/- is deducted from my account for different services which are not requested by me.
As soon as i recharge my account the amount is deducted within3-4 days..leaving the balance to either Rs1 or Rs2.
During the duration of last 2 months atleast 6-7 times my balance is deducted in a similar fashion.Each time i have registered a complaint on customer care of bsnl. At each instance they have either assured me that such deduction will not happen in future or my balance will be refunded..but none has happened so far..Last 2 deduction of rs 5/- each have happened on 22 October 2012 and 21 October 2012.
At each complaint registration i was given a docket number...some of such docket number are-- J21UE306321; I10UE307936; H10UE302938.
So far there have been no positive response from bsnl...Expecting for a quick and immediate action on the issue from the forum.

my land line not working for past 10 days complanit booked in 198 but no action.Before one year this is also occured,my mother driectely went to book complaint in thottipal exchange, that time my mother gold chain( having 24gm ) theftedBSNL IS RESPONSABLE FOR MY LOST

My BSNL landline telephone Number :[protected] at 99-Balaji Nagar, J.K.Road, Narela Shankari, Bhopal-462021, Madhya Pradesh, India has not been working since one and half months.

I have tried to lodge my complaint on BSNL computerized number 198; but it was not working properly.

I request that my above landline number be retified immediately

P.V.V.SATYANARAYANA MURTY

I am being charged Rs. 5 every week for an useless message. Please deactivate it from my number [protected].

Dear Sir
I am service taken of sim bsnl east from bsnl service provider. My complaint is in my sim mobile no is [protected] . on dated 16 october 2012 the company deduct the payment of DATING7 service of Rs.7/- and again send message ur dating7 renewed on 23 october 2012 . But sir i am not taken that service on my cell no .Today i talk to customer care the executive is Mr. Vishal at 22:31 pm , that person didnt listen my complaint and only he tell me ur payment deduct in bsnl service when ur surfing . but the meaning of DATING 7 IS other when meet some one than u take service . but my sim always put in in my net shutter . how could he say , I say u check it properly my record, I never activate that service . Please refund my money back that person Mr Vishal doesnt give answer properly.
So sir Please refund my money back.

Regards
surendra pal singh

My Mobile no is [protected].I am recieving the message from BT-ITIMES and unauthorised deduction of Rs10/7days. Kindly unsubscribe the follo and stop deduction immediatly and send message to my mobile no.My Email ID - [protected]@gmail.com

Sir,
My land line (BB) No[protected] is out of order since last two months and I had lodged an online complaint on 06 September 12. I had also approached BSNL office staff Kaduthuruthy many times for rectify the fault. But they have not taken any action till date.

Therefore, you are requested to instruct concerned office to take necessary action to get it repaired at the earliest.

dear sir/ma'am,
the land line numbers[protected], and[protected] both the have been shifted to the address # 81, 5th cross, adarshanagar, brindavan layout, haramavu, banaswadi post banglore-43.. It is almost 2 months and the connection has not been provided yet.. When contacted the nearest bsnl customer service centre reply is always ''no feasibility'' .. I don understand in this modern day , and that too in a place like bangalore (THE IT HUB) there is feasibility issues o[censored]nderground fibre cables.. I request you to take the necessary action, and pls rectify the problem as there is none of the two connections working for both land line and broadband.
pls kindly do the needfull..
thanking you
NISHREYAS
[protected]