Bharat Sanchar Nigam [BSNL] Complaints & Reviews

not able to unsubscribe from Xgen Plus Bsnl service
I have been automatically charged for the Xgen Plus Bsnl Service with out any notice/ pre msgs and they charged 50/-.When I tried to unsubscride it it also cost me 2/- and the reply message was "you can not opt out from the plan as the plan chose by you has 13 months locking period" . I did not subscribe this service, infact i did not even had any idea about this service at all and i do not have any use from this service for which i am loosing my money every month .So i kindly request to help me on this to unsubscribe.
My mobile no. [protected] (Dr. R.P.Ugwekar)

For more information about how to delete or unsubscribe your BSNL XgenPlus account. Kindly visit:http://www.vas.bsnl.co.in/vas/xgen_bsnl/subscribe.htm

XgenPlus is the worst email service provider, they or bsnl cant solve the technical problem.. even their website is not working properly . ha ha ha

BSNL Broadband — CONNECTIVITY PROBLEM

EVERY THIRD DAY MY BSNL BROAND BAND DOES NOT GET CONNECTED. THE LINES ARE CLEAR BUT I DON NOT GET THE CONNECTION, REPONSE FROM BSNL IS WORST AND I HAVE NEVER FACED SUCH A POOR RESPONSE FROM ANY BODY THEY DONT EVEN BOTHER TO CALL US TO KNOW THE STATUS. IF IN CASE THIS IS SEEN BY ANY PERSON IN BSNL ATLEAST HAVE THE CURTESY TO CALL ME AND FINND OUT WHAT IS THE PROBLEM.

SATHYA KUMAR S
[protected]

Home combo Plan — connectivity problem

I am from Tripunithura, I have a broadband connection with my number 2780451.I had given a complaint that the internet is not working, but nothing has been done so far. Its been 4 months since i took the broadband connection, but the condition is pathetic. The broadband connectivity goes of within minutes of my logging in. I had placed the complaint online, visited the Tripunithura exchange but nothing has been done so far and no one has come so far. I had to resort to private net cafe to use the net when i have net connection at home.Its disgraceful that a company as big as BSNL is not able to get it rectified. Its a shame that the conncectivity is bad and there is absolutely no redressal of the problem and this is display of absolute slackness, which is least accepted from a company like BSNL.Do releive me of this by taking back the modem and reimburse the modem purchase amount and other charges.

Regards

K.Raghu

CONNECTIVITY PROBLEM

EVERY DAY MY BSNL BROADBAND CONNECTIVITY GETS BROKEN DOWN 4-5 TIMES IN A DAY FOR 15 MINS TO HALF AN HOUR. THE TELEPHONE LINES ARE CLEAR BUT CONNECTIVITY IS NOT THERE. THIS REFERS MY COMPLAINTS NOs 1445760 AND 1463439. THE REPONSE FROM BSNL IS THE WORST. SPOKE TO SOMEONE IN BSNL NOIDA NAMED "UMESH" THREE TO FOUR TIMES. HE ASSURES THAT IT WILL BE MADE ALRIGHT OR SOMEONE WILL VISIT YOU TODAY. BUT NEITHER IS CONNECTIVITY IS IMPROVED NOR ANYONE VISITS TO SEE THE FAULT.

WHOM TO GO TO FOR THE COMPLAINT?

DK NAGAR
[protected]

BSNL — CONNECTIVITY PROBLEM

The connection is automatically disconnecting for several time in a day it has been occurring by last monday. But no action had been taken till now.

Hello

since last four days net is not functioning. my land line no. is 2290050

BSNL — Lack/ delay in service

1. I have changed my Broad Band home plan 250 to home plan 750 (unlimited) on 25 Jun 2009. (Copy enclosed for ready reference)

2. Subsequently a bill of Rs. 2373/- (Rupees two thousand three hundred seventy three only) was sent vide bill No 36699168 dt 07 Aug 2009 (Copy enclosed). The matter was discussed with local BSNL staffs in detail and they assured me to get the bill appropriated.

3. Again a bill of Rs 3117/- (Rupees three thousand one hundred seventeen only) for the month of Aug 2009 vide bill No 37435804 dt 07 Sep 2009 (Copy enclosed) was sent, which shows my Broad-band Home plan250 and the local authority failed to explain the reason of the lack / delay in service.

4. It is worth mentioning that usage portal of BSNL showed my Broad-band Home Plan750 (unlimited) during month of July 2009. But after change of Web page design (during the month of Aug-Sep 2009), it is showing Broad-band Home plan 250.

5. I have registered my grievance on your web site on 14 Sep 2009 along with an Email to [protected]@bsnl.co.in. But no satisfactory action has been taken so far.

6. In view of the above, you are requested to kindly look in to the matter and do the needful at earliest.

7. Thanking You.

BSNL LL — BSNL LL not working from last 10 days

Hi,
I have a BSNL LL[protected] at my home and its used for my mother as she is alone at home during my office time. My phone was dead before 10 days and till date(22nd July 10) it is not wroking. I locked the complain almost 5 times but every time complain got resolved auromatically without informing me prior. we are moving towards globlization and also BSNL (no. 1 service provider in INDIA) speaking about 3G stuff , still this type of poor service damage image of a large goverment LL/mobile/BB service provider...
Hope my message conveyed by concern...

Yogesh P
ahmedabad

Dear Sir / Madam,
This is regarding my BSNL landline no . 2687102 (Ambernath) It is dead since past 2 months now. I have logged a complaint 1000's of times but it is not resolved yet.

Please need your help.

I am receviing msg from[protected] in every 15 days,saying that "Thanks for using our love message. Your service has been renewed.Rs.15 charged"This happening continuesly from last 6 month and without my acknowlegement and permission. I am getting much fustrate please help me to unsubcribe all these worst things

My number is [protected] . I am a BSNL prepaid customer. I have charged Rs 30/- per 15 days from 1month from 55678 , i got message f every month that "Thanks for using subscriotion service, You have charged Rs.30 for 15 days .I want to unsubscribe this service . when i sent unsubtad to 55678 it always reply temperary error..... Please unsubscribe this service immediatly.& i want refund me balance i.e cutting by bsnl

DEAR SIR/MADAM,

MY SELF PRITESH G RUPAREL FROM EQUITY HYUNDAI MORBI. WE HAVE A FOUR CONNECTION OF YOUR COMPANY. OUT OF THESE WE ARE NOT RECEIVE A BILL FOR BELOW MENTION NUMBER FROM LAST 2 MONTH (SEPTEMBER & OCTOBER). WE ARE ALREADY GIVEN A PAYMENT OF THIS NUMBER. SO WE ARE REQUEST YOU TO PLEASE SEND A HARD COPY AND SOFT COPY. DETAILS ARE BELOW:

BSNL NUMBER:[protected]
PAYMENT DETAILS:
AMOUNT : 4871/-
DATE : 26/12/12
RECEIPT NO. RJT[protected]


CONTACT DETAILS
EMAIL ID: EQUITY.[protected]@GMAIL.COM, EQUITY.[protected]@GMAIL.COM
CONTACT PERSON: PRITESH G RUPAREL
DESIGNATION : ACCOUNTANT
MOBILE NO : [protected]

BSNL CELLULAR — Unauthorised charges

i got a message through BZ-55888 for dating services, nothing mention about subscription n charges, i replied n got another msg that, i have subscribe n Rs 15 charged..this is like robbery

I am a resident of kanpur and Telephone number is[protected]. They sent me the wrong billing charges for my broadband. I am quiet sure that i have not been used so much internet for the period they are showing. Also what BSNL has done that they are not giving me access to check my usage on BSNL portal. I am racing to there offices from last 2 weeks and every time every person sents me to different suthority and different BSNL building. I have moved to all the BSNL departments and concerned authorities in Kanpur but nobody is providing me any solution. Also when i ask them to show my usage they always keep telling me stories and keep saying that we are not having that and this is coming from somewhere else. They are seriously creating a big problem to me and i am in very stress condition as i do not know to whom should i concern. I think they are cheating me and misguiding me in order to hide the face. Please provide me the solution as i am really very mentally stress and realy tired of keep going in all their office leaving all my important works. I have approached to all the levels of realated authorities but i did not get any solution.

Thanks
Shekher Nishank
Mob : [protected]
Home:[protected]

BSNL — Unauthorised deduction of call charges

Sir,
Today I received a missed call from +[protected]. I called that number thinking that some known person could have called me.One lady attended and said some "namaskar". Knowing that some new person is speaking I cut he call.Call duration is 38 seconds.I was charged Rs 20- for this call.How is it charged? How to avoid this type of Day Theft?
My Mobile number is : [protected]
E-mail ID: [protected]@yahoo.com
Thanking you,
p.thangarajan

My prepaid mobile number for BSNL (TamilNadu Circle) is 91-[protected]. I am getting messages that I am being charged Rs 5/= for calls or services for[protected] of which I am unaware of. Please look into this and kindly do the needful to reverse thsese charges, under advise to me. I am sending this request from this portal since I could not find BSNL website for lodging this complaint with their customer service. Please send me a statement of my charges. Thank you, Vinod P Vengatteri

My prepaid mobile number for BSNL (TamilNadu Circle) is 91-[protected]. I am getting messages that I am being charged Rs 5/= for calls or services for[protected] of which I am unaware of. Please look into this and kindly do the needful to reverse thsese charges, under advise to me. I am sending this request from this portal since I could not find BSNL website for lodging this complaint with their customer service. Please send me a statement of my charges. Thank you, Vinod P Vengatteri

UN-AUTHORISED DEDUCTIONS

I have been using post paid mobile No.[protected] for more than 10 years, but was never charged extra BY BSNL. However, For the last one month or so, unauthorised charges is made from my post paid mobile @ Rs.15/= every 3 days.with a message from No.5433402 " YOU ARE CHARGED Rs.15/= FOR RENEW OF SERVICE FASHION" which I never knew/ subscribed to.

As there is no provision in BSNL for lodging this type of complaint I am sending this request from this portal. Please unsubscribe/ Stop renewal and stop deduction immediately and pl send he statement of my bill for May, 2016 to email [protected]@gmail.com

K.KHONGWAR
M-[protected]

Home Landline — out of order

We have an landline connection with the number[protected]. My bsnl landline was dead for past 2months. I complaint to customer care 2times. But still now(19/07/2011) i dint receive any response from your side. Due to non functioning of my BSNL Landline phone, i am unable to contact my business People. What is the solution to me? So kindly send your people and do some needful.

Thanks
Leela

BSNL - landline telephone — wrong billing

My BSNL landline no. is[protected]. I had applied for a landline connection which is incoming only but BSNL is sending me a bill of 190/- which is for outgoing facility since 3 months. They had done this for the first month also but I reported to them and they changed. Now they have again included outgoing facility charges. I had clearly mentioned in the application form that I want incoming only. I request you to enquire this with respect to my application details.

They had even sent a bill of 80,000/- once and on reporting they changed it.

I demand action against these people who even after my queries are not responding properly.

BSNL — Billed without providing service

Dear Sir/ Madam,

Our telephone number is [protected], this is a office phone number having internet connectivity, our business mainly based on the internet connectivity, but the phone line connected that brings the internet is disconnected due to some technical issues, the BSNL people have not been able to resolve the issue due to negligence, they have sent us the bill for INR 971 for the telephone and data charges for which for the entire month the phone was dead and no internet also.
so we request you to consider this as the formal complaint and take suitable action against the resposible authorities.

BSNL Broadband — improper working of broadband

sir
my broadband connection has been issued on 21dec..2007...
till date it didnt work properly atleast 4 one day...
more over excessive bill has been imposed on us...
none is responding...
i think al the concern officers r sleeping...
i have been paying since 8 months...
...since a month my connection is not working at alll...

Sir,
we r using broadband since last year. WE have some problems
1. Very irrugular connectivity
2. very bad service_____ All the wires are open near the pc
3. Modem gets off autometecally after few mins
4. some gentic problem occurs after every few mins and broadband gets off
pls make it regular
thankyou

BSNL Broadband Internet — improper internet facilities

Dear Sir,
Am pramod patil, i have applied for broad band connection in the month of may 2008...Two line man from BSNL have came to our house and gave the landline connection and they ask for 100 RS commission when we rejected to give 100 RS they told we have to give 100 RS or else we will be facing the service problem.From the last four months we are regularly facing the internet problems.we are paying 750Rs per month for home plan and there will be no internet every weekends and during holidays...last satarday the land line was not working and we informed to[protected] and 1500 they told they will be attending to it...and again in the evening we gave ring they told we can't do anything it will be ok on thursday after deepavali festival...when i will try to call area manager, he will not pick up the customer call or he will keep switch of the phone...if we tell this to customer service centre 1500 or[protected] they will tell we are not responsible to it and you can contact higher authorities...when two line man came to our house we have given filled internet application along with address proof, they told they will submit the application form to the office and you will get the internet connection within one or two weeks...but we waited for one month for internet connection but we didnt get and we went to BSNL office to ask the problem, they told your OB has not yet issued because we didnt give the internet application from and address proof...and i told i have submitted it to the line man..but they told line man has not submitted it to office...when i contacted line man he told he has lost it..and i have informed this to area manager he told to give another application form and he didnt took any action on this matter...he is doing much careless so i request you to take some action...i think our line will be disconnected during holidays by the two line man and if it continues this i dont need your services so please take some serious action with this regards...or if you are also unable to take some action, please inform us we will apply for other services..we are thinking that BSNL is the most fastest and friendly customer services...but i think its not true..

Pramod Patil
Land Line No:[protected]

BSNL/Broadband — 691 error from last 40 days

I have complained for 691 error for last 45days but its not still verified i have complained to haveri broadband office but no use they tell that we have sent mail to bangalore and ur password will be refresh but not until this time my problem is not solved.

BSNL — improper usage details

on 22nd april i have not used the broadband service but simply they have charged 200mb o[censored]sage... so i request u to check out my usage details once again and please put correct usage details...

BSNL — Improper Broadband connection

Hi,

I am facing broadband issues since last 6 months and I am extremely dissatisfied with the service BSNL is offering me, I had filed a compliant numerous time and the thing I get is only apology, no one is willing to take action. I feel that I will have to bribe them so that they can do theri work for my benefit. They are not helping me because they know that no one is able to question them about their work.

Please help me to get my internet broadband connection faster and better, thats all, I hope my connection remains in tact this time while writing you this message.

Regards
Pritesh Nair

bsnl will internet — improper response from bsnl

Dear Sir,

Its regret at high dense to quote the following

i have applied for a will internet connection 7 months back at bsnl office perumanallur , tirupur. after paying required fees and caution deposit for the same. for calling and all i use my mobile only and i have applied for this connection just for the internet purpose only.

i got the landline connection and for internet connection i was told to wait for sumtime, i waited and waited and i contacted the bsnl office several times but no response was ther from their part and after so many days one executive had cum to me for installing the internet software in the system and i was told dat its not possible to give the connection and wen i asked d reason for that he told he has not given connection in windows vista software as of that date and i was told that he ll get back to me as soon as possible by confirmig weter he can give the connection or not.

i didnt get any reponse and i contacted the bsnl office several times and also i contacted the bsnl customer care and also lodged one complaint in this regard in internet also, bt i didnt get any reply til now. this continued for almost 5 months and in the sixth month i got a call from the bsnl office stating dat my telephone bill has cum to rs. 2377 and i have to pay for that failing wich i ll forced to face the court order and all.

But i didnt get the internet connection and also i didnt recieve the bill for 5 months too. i was in an embarassing situation hearing all this. neither i got the connection nor bill and i was told to pay the amount and wen i enquired regarding this to the ADE at BSNL Tirupur I was told that i ll get the bill if i go the bsnl office near railway station which is almost three kms from here. just to collect the bill i was told to go here and there.

and wen i told all this matter to the division engineer at Tirupur i was given the bill there itself and i paid the entire amount pertaining to that bill after adjutsting the caution deposit and being the cash had already been closed i handed over the money to the division engineer itself and i was asked to bring the instrument ( bsnl landline) to my office so that they can collect it from there as the bsnl office is near to my office , i had done dis too. and also i was told to wait for sum time till the adjustment of the bill. after 2 week i didnt get the surrender certificate and all and i contacted this particular divisional engineer and there i was shocked to hear dat i have to pay another amount to close dat connection. and wen i enquired y all dis is happeing and y not i was told at the time of closing the connection dat dis much amount may cum in future to close the connection and before i complete my talk the phone was disconnnected ( without hearing my words in full the phone was disconnected).
i tried to call the same DE after dat also but i all times i got the same reply dat she is not ther in the office.

KINDLY PL C TO THE MATTER N DO THE NEEDFUL

urs faithfully

bhagyaraj

BSNL Broadband — improper network

I am using BSNL broadband connection with unlimited usage structure.The net service is improper cant able to access facebook and always there is problem in the server cant able to have a continues network.

Internet — improper connection

siri their is regular distraction in my broad band conection.i made complaint in indore office but no step are taken yet ,sir your customer is suffering due to highly irresopsible behabiov of indore centerplz kindly solve my problem.

BSNL — false message

I HAVE RECEIVED A SMS FROM LM_NimbusIT ON[protected]. YOUR MOBILE NUMBER HAS WON 200000GBPOUNDS ON THE INTL MOBILE DRAW 2009.TO CLAIM PRICE CONTACT DR CINDY VIA EMAIL [protected]@live.com.I HAVE CONTACTED BUT NO REPLY.CAN I BELIEVE THIS.

false message
I HAVE RECEIVED A SMS FROM LM_NimbusIT ON[protected]. YOUR MOBILE NUMBER HAS WON 200000GBPOUNDS ON THE INTL MOBILE DRAW 2009.TO CLAIM PRICE CONTACT DR CINDY VIA EMAIL [protected]@live.com.I HAVE CONTACTED BUT NO REPLY.CAN I BELIEVE THIS.MY PHONE NUMBER IS [protected] my e-mail address is [protected]@ymail.com

I HAVE RECEIVED A SMS FROM LM_NimbusIT ON[protected]. YOUR MOBILE NUMBER HAS WON 200000GBPOUNDS ON THE INTL MOBILE DRAW 2009.TO CLAIM PRICE CONTACT DR CINDY VIA EMAIL [protected]@live.com.I HAVE CONTACTED BUT NO REPLY.CAN I BELIEVE THIS

I had applied for a new landline with broadband on[protected], for some unknown reason I was sent to the kalapet exchange where kept my application form till[protected], when I paid 500 for the new connectionI, and received bill on only[protected], but till now[protected], there is no response from them, with all the wirings setup and instrument given still there is no connection. The exchange JE and officials are very iggnorant and did not pick up my call, so I visited the exchange 7 time, they didn,t even care to answer me properly. I just too frustrated, with this kind of behaviour how can they advertise to provide connction in a day. BSNL will never improve with ths kind of people working.

my name is T.Ramesh my bsnl prepaid mobile no is [protected].
i had activated mobile chit chat without activation, and i
have charged RS.30/- (for lost two months).They have deactivated services and
money has not refunded.please check the status and please refund my
money as soon as possible