Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Suddenly before 3 days, my BSNL SIM stopped working. It shows no network in the status bar. And couldn't call.

Tried activating the caller tune from several months using various methods (APP, Dial in and *# method ) No method is activating any of the tunes.Response from customer care is poor.Please do the needful.[protected]

After many times I called, I got reply from accounting officer he said that didn't get fund from head office
If they are not able to pay they why they keep tower atleast they remove it

Sir/Madam, I am writing this in regard to the not working of my bsnl sim since last five days. Due to this, I am not able to call, text & access the internet as well.
I kindly request you to look into this matter and resolve the issue at the earliest.

Look forward to your prompt action.

Kind Regards,
Shruti Upadhyay,

Hi my name is sanjeev I can Recharge 485₹
for phonepe in this no [protected] but opretar selected in BSNL please Resolved the issue an refund or Recharge my bsnl no. ([protected]) can as possible to you convenience .
Phonepe replayed I hope you also replayed an slove the issue

Thanks
Regardless

Hi Sanjeev,

Thank you for contacting PhonePe!
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Apologies for the delayed response.

We do understand that it has been inconvenient for you that the recharge has been done to the wrong number.

We will try our best to help you in this situation.

As per our telephonic conversation, regarding your query, Ticket ID:[protected], referring to the Transaction ID: NX21120913341899245790051, we would like to inform you that we usually, BSNL does not allow cancellation of a recharge once it is completed.
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However, you can try talking to them about this. Please use the operator reference ID: [protected] while speaking to your operator. Sharing the operator contact details below.

Dial *123# from the BSNL mobile number you recharged to know the current updated balance. For more details on recharge benefits, please contact BSNL Customer Care at 1503 from BSNL mobile or landline, or dial[protected] from other operator mobile or landline.

We appreciate your cooperation and regret any inconvenience this might have caused you.

Please feel free to contact us if you need any clarification and further assistance.
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Regards,
PhonePe Support

I have Recharged my BSNL Mobile Number through UPI but My Recharge is not done but amount is debited from my account ! Now i want refund for the amount of ₹197 to my account back ! i have attached Screenshot of Payment down below !

Network issue in my area data speed is very low sometimes can't connect to data very difficult to connect.. If Connected data speed is 2kbps 3G network speed it's really 3G or 2G? Please resolve this issue as soon as possible.

In our area BSNL is the only one available network. But the internet speed is too low, maximum 50kbps. So many time i book a complaints. But, still date the network issue is going on. Kindly solve the problem as soon as possible.

Network issue.
Network signal and internet speed. Mob no ...834

I have been using BSNL for past year 3 years or so. I was on BSNL DSL Connection which has been upgraded to BSNL Fiber on April Of This Year. In This Time Period I have been provided with one of the worst internet service for the time. I am currently On Fiber Basic Plus Plan which comes for 599 + GST and 60mbps speed until 3.3TB . I am getting constant slow speeds, packet loss, ping spikes every month. BSNL officials aren't responding to my complaints even though I have complained every month the same thing is happening next month. I also don't have any other connection availability except BSNL in my area so that's the only way i can go for. I am not getting the worth of my money using BSNL FTTH and FTTH is supposed to way stable and faster than DSL Connections.
Today December 15 2021 I am facing slow internet speeds, packet loss of about 30%.This needs to be fixed.
When I Told BSNL that i am getting packet loss they doesn't seem to understand what I am talking about so the technicians aren't familiar with the concept of packe loss and ping. According to them i[censored] are getting ur internet speed everything is alright. BSNL has been hell for me.

Whenever someone call on mobile number [protected] it always give response that no. is switched off. Kindly do something as soon as possible.

I am living in Noida and I port my number ([protected]) from jio to bsnl. Now I am not getting any network in noida and my phone is useless now as I can't port again for atleast 3 months.

I'm not getting network in my area. Bsnl is also fooling people by selling 4g sim but there is no 4g service available. Even there is no internet connection. Network is so poor that I have to go out of my house. Please TRIA ban bsnl company.

Hi Team

My name us Somnath Kumar Shah my number is [protected] I try lot of times for porting my number but not received the upc code so please help me

My plan is Rs599.The person who installed BSNL Fibre told me that speed will be 50- 60mbps but unfortunately speed is20-25 maps.To see the speed it is clear that they are lies.
One thing more is that The bill I received for the month of November 2021 Rs 720 including GST Rs 109 what is this.
I think all are frauders because no one received my call nor give reply to my messages.

The Landline[protected] was not working for the last almost 3-4 months.
Gave complaint on customer complaint number, many times, (as far i remember 8 times) for the last one month.

Every time, the responder asks same questions Which number, which area, what is my contact number, and say he will send the line man in an hour.
Then i wait for two days. again call. this is the way its going on for one month. And the phone was not working even 3 months before. As i was out of station, could not follow-up.
What these people doing i dont know

As I'm currently in Russia and before coming here I contacted Costumer care service provider to get information about international plans and weather my Indian prepaid Sim Card will work or not so they told that you just need to put your mobile phone on aeroplane mode and restart it again and automatically Signals will come But I'm trying this for nearly 2 month back but its not working. I'm unable to get my bank account details and many more things are pending. Please provide some resolution ASAP.

I am not able to call anyone or receive anyone's calls. Furthermore, my mobile network is not working as well. I am able to receive messages though. But, not able to recharge my mobile as well.

From yesterday, my phone's mobile data is on but no internet connection when put in another phone reaction is same.

I'm a BSNL subscriber. Trying to port from BSNL, however port SMS to 1900 is not being sent.

Two days ago, TRAI has mandated all networks that no special recharge pack should be required for sending port SMS.

(ref: https://www.livemint.com/industry/telecom/trai-directs-telcos-to-offer-outgoing-...⇄

On inquiry, customer support still demands now that recharge of RC147 with 28 days plan validity is a must to be able to sent port SMS.
Why would I need a 1 month plan if I've decided to port right away? I still have 2 months validity and sufficient balance to send regular SMS and make calls.

Forcing 1 month plan is a measure to strongly discourage a subscriber's efforts to port out of their network is not going to win any customers, new or existing.

BSNL support explicitly claims BSNL wasn't notified of the new guidelines by TRAI. The watchdog should take a note of this and ensure strict implementation of it's regulations, else it'll be seen as a jokedog.