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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: May 21, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 460

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A
Abhinav Choudhary
from Jaipur, Rajasthan
Oct 10, 2012
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Address: Rajasthan

I want to register a "Forced Refund" Complaint against the unauthorized and unwanted services which was running on my pre-paid bsnl sim during the month of august 2012 as unnecessarily they deducted alot of money from my main balance. I registered this complaint to bsnl complaint portal but no actions were taken regarding the same.
The docket no. of the complaint registered at complaint portal is : H25RJ300179
I’m Giri Babu, Hyderabad Using GPRS data facility every time Rs.30.00 deducting unnecessarily they deducted money voice calls amount now recharging data plan Rs.252 2GB that no amount deducting now, Please Refund my main balance.
I’m Giri Babu Mobile no. [protected] BSNL, Hyderabad Using GPRS data facility every time Rs.30.00 deducting unnecessarily they deducted money voice calls amount now recharging data plan Rs.252 2GB that no amount deducting now, Please Refund my main balance.
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    A
    AshishDafale
    Oct 10, 2012
    Resolved
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    Resolved

    Address: Yavatmal, Maharashtra

    I am Very Surprise for bsnl wireless coverage in Wani City In Yavatmal Dist. I live very near to main bsnl office but the bsnl 3g sim coverage is not there.
    Already bsnl customer is very scared to bsnl services and such type of coverage problem then, where we go ..
    Pls If anything is possible to find why this problem, then its very useful to us...

    Ashish Dafale
    Mob No[protected]
    Aug 13, 2020
    Complaint marked as Resolved 

    BSNL — coverage problem

    I have allready given complain to customer care of bsnl on15th june 2012 docket no is IF[protected]
    After two days i am suffering from same problem then again i discussing with customer care then they said complin is solved but my problem is same then again i am giving second complain on 19 th june 2012
    docket no. is IF[protected]

    Please do need full .

    My cell no [protected],[protected]
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      J
      jayeshspatel
      from Mumbai, Maharashtra
      Oct 9, 2012
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      Address: Gujarat

      My Phone No.is[protected] At Daheli, Ta Killapardi, Dist- Valsad.

      My Telephone Dead From Last 1 Year. I Have Complaint So Many Time to Local Officer (AGM/DGM). but Nobody Responding me..
      Please Help Me...
      My Mobile No [protected]
      Jayesh S Patel
      At.Daheli.
      Ta- Killa Pardi
      Dist. Valsad
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        M
        Manas Prakash
        from Delhi, Delhi
        Oct 8, 2012
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        Address: Ghaziabad, Uttar Pradesh

        I had applied for a new BSNL landline connection on the 19th August. The service says the new connection would be installed in 6 working days. The BSNL executive collected all the documents and a fee of Rs.1400 on the 21st August. On persuing the company through customer care I was told the process has been initiated and within a day or 2 it would be installed. I have been persuing it regularly since then but no action whatsoever has been taken uptill now.
        It is 8th October today n there has been no itimation for the same. The number which was given to me by the executive is switched off. I wish to move to consumer court against BSNL for cheating and harassing customers.
        The connection was on the name of - Manas Prakash.
        Address - E1003, Neelpadm1, Sector-5, Vaishali, Ghaziabad.
        Mobile number - [protected]

        BSNL — fooling customers

        dear sir
        i regret to inform u that i got an sms from TM-PlusP that u are a winner of $2500cash prize on my mobile no.[protected].it was mentioned that to call this no.+[protected].when i called at this no. i got no response about this and it was charged about 10rs/min. this is very a shameful act.Please give suitable response against this act.
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          O
          oncevikas
          from Banswara, Rajasthan
          Oct 8, 2012
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          Address: Uttar Pradesh

          Sir/Madam,
          I have purchased a bsnl 2g sim on 4 oct 2012 from kanpur u.p. and it is not activated yet . And i have complained about it on customer care for many times.
          my no is [protected]. and the answer given by the customer care are not at all satisfactory. I am totally fed up from service provided by BSNL.
          no one can call me and message me. Sir please activate or on my sim card as soon as possible. thank you

          BSNL — Sim is not working

          i have purchased new connection from raipur rani ( panchkula ) no. is [protected]. on date 3.4.2010 i have submitted my all proof timely. but the sim is not activate till date.
          So please see the matter and activate my Number as soon as possible

          thanking you

          B.S.N.L. — sim is not working

          I have a prepaid sim of B.S.N.L. whose no. is [protected] is not working from past three days . showing
          insert sim on the mobil display moniter.
          Sir/Madam,
          I have purchased a bsnl 2g sim on last 5years balasore .odisha. and it was worked but it is not working last 2 hours dt on 28/05/2013 time-04:30pm
          my no is [protected]. and the answer given by the customer care are not at all satisfactory. I am totally fed up from service provided by BSNL.
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            R
            roshni maria rodrigues
            from Mangalore, Karnataka
            Oct 7, 2012
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            Address: Karnataka

            Hi,
            I have been asked to logon to this website to unsubscribe the follo puneeth messages...kindly do the same at the earliest..my moblie number is [protected]..since i did not have this option for unsubscribing on my handset i had to do it this way..kindly unsubsribe at the earliest since i am being charged rs.10/7 days for these unwanted messages

            BSNL — SUBSCRIPTION DEDUCTION

            Hi, I'm getting Subscription Service message from +[protected]. Rs 5 got deducted from my pre paid account unnecessarilly. please de activate this subscription immediately.
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              D
              DrSk Padhi
              from Mumbai, Maharashtra
              Oct 7, 2012
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              Address: Khordha, Odisha

              hi,
              i am dr sobhan from kalinga vihar,lig,k-4 1288.we have been shifted from unit 6 bbsr to kalinga vihar about 2 yr back.we applied for shifting of landline.when we asked for it about 1 yr back they replied "find some customers for us in your locality then we will give you connection.then this year around may i applied for new landline com broadband through a field agent named satya who works at the corporate office unit 9,bbsr.he claimed a sum of 500 rs without any receipt from me for the basic rental for the above.months passed.no new connection was given.even when i complained to agm he also told me to find new customers in our area.are we members of amway or what.is it not your duty to provide connection to needy or your department is hungry for money.then being harassed i called the agent and cancelled the connection and asked for money.then he filled a form and said it will refund in 2-3 months...(why).still i waited and now he says to meet his boss.plz clarify the transperency of your department.mob no -[protected].
              --
              dr. sobhan
              bbsr
              odisha circle

              BSNL Orissa Circle — Failure in Connection

              Dear Sir,
              I am using broadband services offered by the BSNL Orissa for the last 5/6 years. For the last one month I am experiencing that my modem link fails after 5.00pm everyday. Even after I have contacted authorities concerend at the local office, no action has been taken yet to solve my problem. I suspect somebody playing mischief with my connection. I request you to see my problem solved at the earliest.
              Ranjit
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                P
                pawan75
                from Srinagar, Jammu and Kashmir
                Oct 7, 2012
                Resolved
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                Resolved

                Address: Shimla, Himachal Pradesh

                Dear Sir,

                Sir pls. give the details of call summary (incomming & outgoing) of my landline bsnl bill from 1 August-2012 to 30 september-2012...
                phone[protected].my email id is, {pawan.[protected]@gmail.com}

                reply me as soon as possible because of it's a major problem for us...thank you...

                Pawan Kumar
                Shimla
                [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                Vargeese 23 oct 2012

                Dear sir.
                sir pl give te details of the call summary (incoming & Outgoing)of my prepaid bill frm 01 October 2012 to 23 October 2012
                Mob No [protected] My e mail ID is [protected]@yahoo.in

                Replay may be soon as possible because of its a mator problem for us thank you

                Vargeese

                Mob No [protected]
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                  T
                  tv.niceguy
                  from Pune, Maharashtra
                  Oct 6, 2012
                  Resolved
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                  Resolved

                  Address: Jodhpur, Rajasthan

                  This person has been actively calling my land line and is using abusive language... He has also attempted to threaten me to the extent of physical violence. The number is : [protected] . Please look into this as soon as possible.
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  BSNL — Unsolicited Phone calls on my phone

                  BSNL is a service provider of that no.[protected] and i am having idea no. so i have received again & again sms and unsolicited phone calls on this no. when i do not know that no. user and when we have call back this no. so no any reply for our call so please look into the matter on urgent basis if possible at your end to provide his user name & address so i am very thank full to you.

                  BSNL — UNWANTED PHONE CALLS

                  My name is Ravindra Sonawane from maharashtra (Solapur).

                  Problem- I got unwanted calls from [protected] these (BSNL) no since last 1 month.sir i can't understand what to do.
                  I was told her so many time don't call me on my home land-line(BSNL) phone.But he call me again and again.
                  Before giving police complain i prefer to inform u frist.Because i heard u r name from my friends.

                  PLZ help me sir as soon as possible.

                  Inform me too?????
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                    H
                    hotel rajwada
                    from Ahmedabad, Gujarat
                    Oct 6, 2012
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra

                    we are a three star reputed hotel in baner, Pune since 11 years working in the hotel industry. we are using 4-6 bsnl landline connections as well as the broadband connection. The complete ordering, billing and closing system is dependent on the internet for which all the computers are connected through LAN and our day to day work is dependable on the broadband connectivity.

                    I am facing toooo many problems regrding the broadband connectivity since last 6 months. On an average thrice a month I have to register a complaint for broadband as well as the landline. The only no. for complaint is 198 on which we can register a complaint but no one is there to receive the call ever. When we pursue with the given complaint no. the only automated reply we get to hear is that- " technical work is in progress" If we try to contact directly to the exchange no one ever receives the phone. ( phn no 25893333 and many more given by the exchange) And if at all it is received accidently no responsible answer is given for the querry. We are just forwarded and given the other numbers of the exchange.

                    This whole working system is pathetic. No effecient automated service and assistance can be given by BSNL and it is really hopeless.

                    Therefore with regret I will change all my connections to the private service providers since it is affecting my business. I want to convey this messege to the regional manager of bsnl pune.
                    poorva petkar
                    For Hotel Rajwada ,Pune
                    Contact nos. 24433555/ [protected].
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    BSNL — WORST BROADBAND SERVICE

                    DATAONE REALLY SUCKS . IT HAS TO IMPROVE. CALLCENTER TECHIES EVEN DONO ABT THE BASICS OF WINDOWS SOMEONE HAS TO TEACH AND EDUCATE THEM:p

                    EVEN LACK OF PORTBINIDING AND OTHER HACKPROOF FACILITIES, SO OTHER CAN ACCESS AND USE OUR ACCOUNT(ONLY 30% PHONE IS PORT BINDED) .

                    AND MAJORLY THEIR SERVER 10-15MIN BEHIND THE ACTUAL TIME- THIS REAL FACTOR WASTING OUR BANDWIDTH UPTO 800 MB .

                    AE AND JE'S ALSO IN SOME AREA ARE DUTYBOUND .
                    portbinding is automatically done after a preset number of logins from same port.

                    BSNL Broadband — worst service

                    Dear Sir,
                    I had taken broadband connection of bsnl in March 2009 but its not working properly since its installation. i have registered many complaints for that but no action is taken and bad words are used by officers of bsnl.
                    So kindly help me in this matter,
                    Regards
                    Saurabh Dwivedi
                    [protected]
                    lucknow, uttar pradesh

                    BSNL — BSNL - Worst Broadband Service

                    My name is Shankar and I am writing to you regarding my frequent trouble with my internet connection.

                    I'm getting authentication error and the internet get disconnected atleast once in a 2 days. And the problem exists for past 1 month.

                    I'm spending more than one hour with your custmer support whenever I face the problem. But the problem is fixed for temporarily. Later it's keep repeating.

                    I got frustrated. Though today morning, someone from your customer support told that, they will be sending one person, but I need to pay them Rs. 200 as a service charge.

                    What's going on with BSNL??? I have lost my patience. Kindly fix the issue as soon as possible. And that should be the final and permanent solution for this issue.

                    If you are not able to solve this issue permanently, I will surrender the connection and BSNL Bangalore Telecom is the sole responsible / Liable for my further decision.
                    This is frustruted issue...Last thirty days my bsnl broadband connection is gettin disconnected each and every thirty seconds..i called to customer care...gettin an irresponsible answer/..Bsnl Sucks...Am doin online business coz of this problem lost over 10000...Who is goin to repay this...BSNL DISCONNECTING INDIA

                    BSNL — worst connection

                    i have BSNL broadband connection ( kattur, trichy ). My connection often getting disconnected. Since there is no any other connection available in my area, i cannot move to ...
                    Dear Sir,
                    I had taken broadband connection but its not working properly since JAN 2010. i have registered many complaints for that but no action is taken. I hav register complains many times..but no action is taken..
                    So kindly help me in this matter,
                    Regards
                    Ankit Mittal
                    [protected]

                    BSNL — Worst Broadband Connection

                    Landline No:[protected]
                    Registered to : Saab Abdul Rahman
                    Broadband connection : HOME - Unlimited Plan

                    Problem : SO MANY TECHNICAL ISSUES!!! (ALWAYS)

                    Though I am paying for this connection since 4 to 5 years, I must have hardly used it for a few months.

                    Reason being that it is always NOT Conecting and I have to make a complaint, and next day it works for about 1 or 2 days.
                    Then again if you want it to work, you again raise a complaint.
                    Call 1504, many times and there is never a response so then you call 1500.

                    This problem is so often that I have done whatever the BSNL representative have asked me to do.
                    Purchased three MODEMS from BSNL till now, just a month back a new one for 1800 Rs!!!
                    I have spent nearly 1000 and got the wire completely changed.
                    And still the excuses continue and the connectivity is the same PROBLEM.

                    I need a broadband and I need WiFi, I cannot go in for a USB from private comapnies and the worst part is that my house is in a place where there is no other fixed line service from private companies.

                    So I am stuck to use BSNL.

                    I Cannot understand that in todays era, how BSNL cannot manage to fix connectivity problem?
                    Why they do not have technically aware staff to fix issues?
                    The line men they send home have absolutely no knowledge of the technical issues and jargon.

                    Why should the consumer pay for the whole month when his internet connection works for less than a week.
                    Why should he pay when BSNL is not giving the service.
                    Is this NOT abuse of the consumer.

                    Regards
                    A Rahman

                    BSNL Broadband — WORST BROADBAND

                    BSNL BROADBAND>>>> THE WORST BROADBAND EVER.....WE NEVER GET THE NETWORK....I AGREE DURING RAINY DAYS IT DOESNT WORKS....BUT WHY IT NEVER WORKS ON SUNNY DAYS...WHAT'S WRONG WITH THIS IDIOTIC CONNECTION...I HAVE GOT FED UP OF IT...
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                      S
                      SHUAIB449
                      from Kolkata, West Bengal
                      Oct 5, 2012
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                      Address: West Champaran, Bihar

                      we have apply for broadband & land line connection.we are submitted our whole demand amount 1250/-date is[protected] name -shuaib alam BET[protected] demand draft no [protected] land line no is [protected].sixth day our waiting time but my broadband connection is not active from the date of complant.we have bad experience for bsnl bb department.any information for contact mobile- [protected] email- [protected]@yahoo.in
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                        P
                        pareshpsurti
                        from Ankleshwar, Gujarat
                        Oct 5, 2012
                        Resolved
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                        Resolved

                        Address: Narmada, Gujarat

                        Dear Sir,

                        I am using BSNL mobile phone for last 7-8 years.

                        I am getting Flash Massage on my mobile Screen, If press OK by mistake then My balance may be deducted. So made call to BSNL customer care to stop such a flash massage, then they told me that your all massage will be stopped. But sir I want to stop only Flash Massage.

                        Please help to stop my Flash Massage. I don't want to stop my all scheme massage received from BSNL.

                        From:-
                        Paresh Surti
                        Mob.No. [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        BSNL — Flash messaging services not available...

                        i have nokia 2626 mobile and using bsnl prepaid card..
                        i can't send flash messages..
                        if i send tha flash message it recieves the destination as normal message..
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                          M
                          Mohammed Rafiq
                          from Bhopal, Madhya Pradesh
                          Oct 5, 2012
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                          Address: Ujjain, Madhya Pradesh

                          Dear sir, we are facing a serious problem regarding our broadband connection but after 3 month till date we are not satisfied with service. We are some time register complain about no connectivity and paid my all bills but not use broadband connection properly. We only use few days from last 5 month and register more then 3 times my complaint. Bsnl had said me that maybe passable your modem is faulty. Bsnl have checked my modem and said your modem is ok. And tolled me please register your complaint. I have registered my complaint against broad band modem link failure. But my problem is still as it is same before.
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                            A
                            ashish sinha 9475
                            Oct 5, 2012
                            Resolved
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                            Resolved

                            Address: West Bengal

                            respect sir/madam,
                            i m useing bsnl sim whose number is [protected] . two week ago i had to visit haridwar and befor that i had subscribed the sms pack of rupes 31 and while i was on romng my sms pack which was subscribed on my number doesnot work and when ever i use send my sms to my friends it diduct the balance from my main account nd for i had also lodged an complain to network suscriber ... they said to me that my problem will be solved soon bt till i was in haridwar my problem was not solved .....and when i enterd my home state the sms stared working but according to my complain my balance which was deducted while i was in haridwar was not refunided to me and when i complain for the custmercare persons said that my sms a/c bal was deducted while i was in romeing .which was not that huge amount of balance is been deducted ..please help me sir/madam .the number from which my balance is deducted is [protected].. my name is ashish sinha my contact is : [protected] email: [protected]@gmail.com
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              S
                              Sangeeth Kumar
                              from Muluppilagadu, Kerala
                              Oct 5, 2012
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                              I wanted to do a data recharge for my 3G mobile([protected]). Just checked to confirm about recharge amount so Google it & went to Official BSNL page. As per info. displayed on the page (151 recharge for 1GB data - 7 days validity) [Source:http://www.bsnl.co.in:9080/opencms/bsnl/BSNL/services/mobile/3g_prepaid_... ] I did online recharge with an amount of 151 Rs.

                              Even I got confirmation message also:
                              u/r BSNL a/c is credited with Rs. 151 as Recharge from [protected] on 05/10/2012at 03:17:22 AM hours. Ref No. [protected].

                              Actually I didn't get any data balance after that recharge. So, I called customer care, one stupid fellow attended my call and told me that(recharge voucher) was for BSNL-BSNL free offer & is not data recharge. He told that you need to verify before doing recharge.
                              Didn't I check?
                              What is my mistake?
                              Do I need to visit BSNL office each and every time to do recharge?

                              I had asked to take complaint regarding this but he declined to take complaint and then he disconnected my call abruptly without my consent. He doesn't seem to be having manners at all.

                              Called twice but no resolution. I don't know what is the difficulty of them to take a complaint with this regard!!!

                              Bad Bad service...

                              BSNL — service information

                              call charges to [protected] are Rs1. Deducting in my main account
                              what is the reason ????.
                              without informing how the amount is reducing frequently!!!
                              please give the reason to this number [protected]
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                                V
                                Viswanathan Pillai.C
                                Oct 4, 2012
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                                Address: Alappuzha, Kerala

                                Dear sir/Madam
                                I have requested to since more than twenty five days about my existing land line connection[protected] shift from my old house to new house.
                                Only 10 mtr distance from old house to new house.we were contacted to the telephone exchange at more time.But till now they didn't response anything.So kindly do something as early as possible.
                                thanks& Regards,
                                Viswanathan Pillai.C
                                Mavelikkara.
                                [protected]
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                                  D
                                  Dhan_P
                                  from Pune, Maharashtra
                                  Oct 4, 2012
                                  Resolved
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                                  Resolved

                                  Address: Maharashtra

                                  Dear Sir,

                                  Request you to send us the hard copies of the landline bill of our company,Please find below the details of the same

                                  Landline No :[protected]

                                  Address :

                                  Tranter India Pvt. Ltd.
                                  Gat No.127/128,Dingrajwadi, Tal.Shirur.
                                  Pune-412208 India.
                                  Lalit.[protected]@in.tranter.com
                                  Phone: +[protected]

                                  We have received the letter for Outstanding dues

                                  Untill and unless we receive the hard copy of the bill , how do we pay the bill?

                                  Request you to send us the hardcopy or the soft copy of the bill at the earliest

                                  Thanking you in antiicpation

                                  Regards,
                                  Dhanashree
                                  Admin.Asst.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  BSNL — NON RECEIPT OF HARD COPY OF BILL

                                  SINCE INSTALLATION IN FEB 2012 OF MY TELEPHONE NO[protected], I HAVE NOT RECEIVED EVEN A SINGLE BILL.
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                                    prabhakarnet
                                    from Port Blair, Andaman and Nicobar Islands
                                    Oct 4, 2012
                                    Resolved
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                                    Resolved

                                    Address: Kamrup, Assam

                                    DEAR SIR ,
                                    I WAS RECHARGED MY MOBILE NO [protected] ON 29/09/2012 RECHARGE FROM 349217 REF NO[protected] IN A OUTLET FOR 300 AS TOPUP BUT UNFORGETTALY IT IS RECHARGED AS FREE LOCAL CALLS IN RECHARGE OPTION BUT THAT DAY I WAS TRYING TO CONNECT TO THE BSNL CUSTOMER CARE FOR SO MANY TIMES BUT IT IS NOT CONNECTED DUE TO NETWORK BUSY . NEXT DAY IT WAS SUN DAY SO I CONNECT NEXT DAY TO THE CUSTOMER CARE TO CONVERT MY RECHARGE AMOUNT IN TO TOP UP BUT THE CUSTOMER CARE EXUCATIVE DID NOT LISTEN ME AND DISCONNECT MY CALL , PLEASE DO AS FAVOUR OF MINE . SO THAT I AM HIGHLY GREATFUL TO YOU
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      V
                                      vijaybina949
                                      from Mumbai, Maharashtra
                                      Oct 3, 2012
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                                      Address: Allahabad, Uttar Pradesh

                                      Dear Sir,
                                      my name is vijay kumar patel and i complained about BSNL telecoms service to unauthorized deduction of money in term of service pack.
                                      i am suffering from many times in last five days. they are start these service without my permission and deduct the money. i am complain four time but they did not work. they give me a docket no. I29UE302832, I29UE302850, I29UE306485, J03UE305181.but after that they also deduct the money.
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                                        A
                                        Ajit Panda1950
                                        from Ahmedabad, Gujarat
                                        Oct 3, 2012
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                                        Address: South 24 Parganas, West Bengal

                                        Complaint No [protected] dtd.24.09.2012.
                                        My BSNL telephone no.[protected] is out of order since 21.09.2012.After filing compaint to the concerned dept. no adequate action has been taken so far and rather after repeated telephonic conversions with the responsive authority officers from my side it seems that the authority is just bounding me to surrender this telephone no.
                                        Sir,during the preparation of the Bill the rental charge of the period from 21.09.12 to 30.09.12 should be exempted.
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