Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, My name is Sam Jayan.. My Phone number [protected].. i get a new connection in BSNL broadband(500 Combo Plan) before 2 weeks.. First 2 weeks.. its working good condition and getting a maximum speed.. bt friday morning the connection was losted.. i compliant that time.. some times after that was solved.. bt that time our network speed low and very less.. too many time will get a page opend..i am compliant second time.. but they will not...

The Internet has not been working for past 2 months, 3 different complains have been lodged and the tag has been closed without any action. When we called the toll free customer care number they give us a local Divisional Engineer land line number which does not exist (I wonder a telephone company's number has been disconnected and they are still providing the same number to customers to contact) Then i get the cell phone number of the Div. Engineer. I call him 3 time on 3 consecutive days and all he says is i will look into it.

The problem still persists, my Internet connection still does not work and ON TOP OF IT I GET A MESSAGE SAYING YOUR INTERNET BILL FOR LAST MONTH PENDING. which is ridiculous.


If somebody reads this complains (which iam only half expecting) please look into the matter.

my mobile number is [protected]. I got one sms on 28/07/2012 to my mobile stating Thank you for Subscribing for some TV and Rs,40 deducted from my balance. Then I contacted customer care and complained about the matter. They have registered complaint and gave a docket number H08KT357881 But so far I didn't get my amount. Please look into the matter and do justice to me.

landline No.[protected]
Customer id: [protected]
A/c. No. [protected]
Name: Keshab Chandra Basak

BSNL has charged the following under the head one time charge –
1) Biil No. & date: 89583619 – 09/07/12 - Rs.800/-
Complaint has already made in BSNL portal, no reply has been received till date though a month has already been elapsed.
2) Bill No. & date :[protected]/08/2012 – 100/-
Please refund me these charges and provide me urgently the details and reasons for making such charges without any previous information/notice to us. About a month back, the concerned attendant of your office at Manicktolla, could not explain any reasons for such charges of Rs.800/-. I do not know who can explain the reasons for such charges and to whom I will approach for the details. For the last 3 month, I observe that in some pretext or other, BSNL are charging inexplicable extra amount in monthly bill. My request to BSNL to please refund me these charges immediately.

I am Atul Kumar Pandey From Varanasi. my number is [protected] and i am totaly upset with my service provider because after complaining any
complaint in BSNL regarding unnecessary activation charges but there is no any responsibility shown by my service provider. i am mentally harashed
by the BSNL. and the services are activate without my permission whenever my account balance are above 50. and BSNL are the poorest service
provider. and this is the case of from past 2 years and right now its going on. and BSNL are not a responsible service provider in case of refunding balance and service.
so my kindly request that all my unnecessary cut balace should refund to me.

PLEASE DO SOMETHING AGAINST BSNL , THANKS.....

Name - Atul Kumar Pandey
Distt - Varanasi
Mobile no. - [protected]

Sir

Please note this matter, its an Urgent, I need a incoming call details of [protected]. My parents are afraid, some one is calling all the time and using abusive words against my Family.right now i am here in UAE.and parents are too old. so no one is there to Go in BSNL office Kollam to collect detailed bill. so here i am requesting you to provide me the Incoming details to[protected] on[protected]. conetcion name is on the name of my Mother. if you required any more deatails regarding this conection. please send a mail to me ...

[protected]@gmail.com is my EMail ID. please give a Reply on this matter ASP.



Thanks
siju

one of the worst connetions ofthis moder day.
making us feel that we are still livivng in old century.
BSNL " best hai mere liye" should be called "WORST HAI HUM SAB KE LIYE".
stupid people at bsnl office, not ready to take your complaints and not at all helpful.
internet pack of 2 mbps and the download speed we get is 20 to 30 kbps.
complainst never resolved fully or properly.
MY no[protected]
please help !!

My mobile number [protected] was not in use from past few months and as a result of not using it, your company has deactivated the outgoing services from it
however im still able to receive calls, but not able to make any calls,
it says that your sim card will deactivate on 30 November 2012,
I've tried recharging it with 42rs validity plan but it is not getting recharged,
another top up was made of rs30 which turned out to be a success.
but still im unable to make calls

please suggest me what should i do or what plan should i activate in order to resume regular service.

thanking you! :)

Sir,
My telephone No is[protected],where BSNL provided Broadband Connection.It has been found during last one month that frequent interruption of service has been occurred specially from 9AM to 4 PM.Several times docket was done but no effect of smooth service has been found.The last docket was done on 28.07.12 vide docket no [protected](as told over telephone)and till this moment the status of the recorded voice stating that the work is under process. In spite of that I made contact over telephone on several days and on several times at phone no 26412972,26382020,26664000,26382025,1500,1504etc.The person at telephone no 26664000,who expressed him as Area Manager told me several times on several days that the service would be restored within a day ,but till now the frequent interruption of Broad Band Service is still going on.If it draws the attention of the appropriate authority I am submitting this complaint with heavy heart ,hoping to get remedial measure soon.
Asisbaran Bandyopadhyay.
[protected]@Gmail.com
[protected]
Howrah,West Bengal.
Dated09.08.12 at 4-49 PM.

Sir,
I Want to know the call details of my mobile Call during 4-4-2012 to 8-4-2012. For this, What I have to do and how can i get the said details. Expecting Your Kind Coopration.

Thanking you.,

Yours,

G.M.Choudhari, Amravati
mob.No. [protected]
Email:- [protected]@gmail.com

Our land line no.[protected] is dead for almost 1 month now. Complaints have been lodged at there Kaushambi exchange several times and each time they reply that work in progress but phone is dead till date.

Hope to get it rectified through this channel

Sameer gupta
[protected]

We are user of IPTV and broadband provided by BSNL since long. From last one year neither BSNL broadband nor IPTV is working properly. One reason is modem which was provided by BSNL on rent around 6 years ago, is not replaced, however we had paid multiple time cost of this modem as rent. BSNL was charging us rent of Rs. 50 per month, now rent is reduced to Rs. 25/- per month, but despite repeated complaints of poor broadband and IPTV service they are not listening. Even for IPTV complaint their customer care staff are not attending even the calls and they are abusing their customers.

If they could not provide quality service, we are left with none option other then surrender of BSNL land line phone + broadband + IPTV. But we are worried about our security deposit with BSNL. As their working, they are refunding full amount to such customers is doubtful.

Our land line phone no. is[protected]
Yours Sincerely
TPS Gill

Dear Sir,

Kindly refund of my Bsnl Broad Band. Refund of Security Deposit against Telephone no.[protected]. Last submitted of my all docouments on 10.11.2009. But still pending of my refund BSNL Broad Band, I have not received my refund till date,plz take necessary action to avail my refund back.
Kindly pls look at this matter.

Yours Truly,
Ram Kishan sarsaiya
D-7-B east Railway Colony
Bina Distt- Sagar (MP) 470113
PNT[protected]
Mob:[protected]

I got 2GB, 30 Days, DRV 98 on july 28 worth 98rs. Then i got a 100mb, 3days 3G, DRV 25 recharge on 8th august. But i m still getting speed of 2G whereas i have got recharge of 3G for 3 days. when i called at call centre, they said u cant get 3g speed because the other recharge is void until 2g recharge finishes. I asked them to refund the recharge if it cant work to which they refused. Then i asked them to lodge complaint for this to which they refused. Then i asked the operator to let me talk to somebody senior to which he replied that to talk to senior call after 3 hours. On asking the reason for such a long delay he said that he cannot revel the reason. On asking name and designation of senior he said that he cannot reveal that information too. Now i dont know what to do. Name of operator is RAJAT as told to me

respected sir,
i have bought bsnl sim mopb.no. [protected]for use 3g sevises.
my home is just 5oo meter away from bsnl tower or office
however i gate very weak signal or no singal of 3g.
kindly, provide better 3g sevices as soon as posible.

your bbediently
rakesh saini
mo. no [protected]

Tel. No.[protected]
My land line set model UTL81A, serial no. A1916499 provided by BSNL is not working. Last month I put up my complaint at our telephone exchange MULANTHURUTY and requested to replace the same. But till date no response from the company. Now I depend on Air-Tel Mobile for all my ISD calls. Once again I request to replace my telephone set

Thanking you

Issac John
Varanattu House
Kanjiramattom P.O.
Ernakulam
Mobile: [protected]

Myself ALOK KUMAR SINGHAL, working in ISRO, Ahmedabad as a scientist, i purchase a prepaid sim card on 12/07/12 from Ramdev Nagar, Ahmedabad, and submitted all relevant document to shop keeper along with application form. mobile no. [protected]

my SIM were activated on 13/07/12, after four day my incoming and outgoing facility suddenly stooped...

then i contact to 1503..and registered complaint then he told me.. " your sim is blocked due to not available document" then i contact to shop keeper and once again. i filed the form and forced to shop keeper that he will submitted the document.., and he told me... that he has submitted earlier and this time definitely submit the document..

after fifteen day.. my sim was blocked. then i contact again and again to 1503... and repeated same words...not available document.. i take complaint no..this H[protected]/03.08.2012..

yet problem is not resolved..... what should i do...

pl. solvr this problem.

ALOK KUMAR SINGHAL
Mobile no.; [protected]

Myself Santosh Das with mob no.[protected] got an unknown miss call number [protected]. I found it from google landline tracker that call is from Pakisthan which made me surprised and I contacted customer care of BSNL today(07.08.2012) but could not get any respond from the customer care so I decided to lunch this complaint on line here in this site through FACEBOOK as I don't have any relatives in Pakisthan.

BSNL GSM sim card blocked
I had bought new gsm sim card by submitting my identity proof and photo copy although my sim card was blocked by saying that "your documents not received at bsnl office,so your outgoing had been blocked. I contacted the retailer and discuss the matter ,he said he has sent all the documents to bsnl office although i submitted all my identity proof 2nd time to bsnl office although my outgoing service has not been resumed,
its been more than 15 DAYS .

i am afraid someone may misusing my identity proof. my bsnl no. is [protected].

I am expecting to take strict action against the person found faulty in bsnl group.

Dear Sir/Madam,

My Landline is dead for around 2 months. This phone is under my name but maintained by my
Apartment society. My society manager is tired of giving complains. Even I have raised a
complain two weeks back on automated IVR (complain no. - [protected] and another one [protected]) , but there is no action taken.However, I am getting timely all the bills, which is the monthly rental for my broadband connection.

I request to at least waive off the bills from June 2012 onwards, as the phone/broadband is not at all being used
due to fault/carelessness. It is BSNL's duty to maintain it and I should not be compelled
to pay the bills without availaing the facility.

Landline[protected]
Account Number - [protected]
Customer ID: [protected]
Bill Plan Centrex Free Plan - Urban; BB Home Combo ULD 750

A301, # 70, ADARSH NIVAS, JARGANAHALLI, KANAKAPURA ROAD, JP NAGAR 6th PHASE, Bangalore - 560078