Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To whom So ever it May concern

I have my Land line no[protected], and a broadband connection. Whenever there is a wind or rain my line gets dead, when i raise the complaint it is attended only after a week or two. The Broadband connection related person Mr.Laxmi Narayan of BSNL exchange, Bhoopasandra, Bangalore doesn't even attend the call. The worst customer service they provide, whenever they come to rectify we need bribe them for the work they do. I have already registered complaint from last two weeks no action has taken yet. Kindly anyone help me with this problem. These people are just minting money without doing there work

I have 4mbps BB line and the internet is very slow. It is not even opening properly. When contacted customer care, they are not attending and not responding properly. The only answer I get from the customer care representative is the modem is not provided by BSNL so we cannot support. If that is true why you do give BB connection to customers? I had asked for modem to be provided by BSNL while taking connection they told the modem is not available and we have to purchase out side. The line men who came the give connection told he will provide the BSNL modem for a high cost and un-authorized. If BSNL is not having modem how come the line men is getting the modem? How is giving the modem to the line men when the BSNL itself is not having the modem?

Sir,

My BSNL Landline Phone no is [protected]. I had applied for Broadband on 14th July and got a very delayed response after 15 days.
After that also, the internet is not working at all. We have checked all the other factors like Modem, Telephone and Computers. Everything is fine except that Broadband link is not working. We have filed complaint numerous times but the Customer Care executive always say that the complaint cannot be filed multiple times even if there is no action on the compliant.

We are fed up of the service and would like to switch from BSNL to another service provider. This is the last chance where we are writing on a consumer forum. Please help if you can.

Regards
Sarita Rawat

My bsnl no.[protected] received a massage of subscription of MIMOBITV service and balance of rupees 40 deducted for thaton 28th july,2012, but actually I have not requested for that .I called Immediately customer care (1503) for the matter and unsubscribed by sending a massage ,but care person refused to make complaint as the details were unavailable .After that my no. was made blocked to call care ,so that day my complaint cannot be registered .
Then It was registered next Day .I have also presented a written complaint in concerned office at AJMER . But till today no response is by their side.
Secondly my balance for rupees five was deducted without any massage .I tried to raise a complaint refused saying updates are not available and was asked to call after some time ,when after sometime I tried to call care no. I was blocked to call care no.
The above incident shows that care person are not interested in solving the customers problems.And the company is clearly cheating.

sir,
my mobile number [protected].cut my
balance(₹40/-) on[protected].30pm)
due to mobile TV(+[protected] activation
without my request.i am compliant to the
customer care on[protected]
received call
from customer care and tell check it refund
your balance but amount not refunded still
on date. please check the details and
bringback my amount into my mobile
number.
thanking you,
P.G.Vijayakumar

Sir,
I am subscriber of mobile number [protected], BSNL prepaid. On 18 July Rs 40/- was deducted my balance a/c as charge of Mobile TV that i never subscribed or opted rather the amount was forcefully deducted from my A/c and i got sms that Rs 40/ more will be deducted on July 26, 2012 & for unsubscribe - send UNSUB to a number. I tried many times to send the SMS to unsubscribe it but all the time failed. Then i called to Customer care and registered a complained regarding this issue, in reply i was given a Docket no.G23JH301264 ON 23rd July, 2012 and told that the problem would be sorted out within 24 hours. I called again Customer Care on 25th July and asked about status of my request, i was replied that my problem was sorted out and the deducted amount Rs 40/- would be deposited to my balance a/c. But unfortunately again Rs 40/- was deducted from my balance a/c for the same service i.e MOBTV on 26.07.2012. Again i called to Customer care and apprised them my grievances, in reply the customer care officer talked to me rudely and denied any support to my grievances and ultimately he again registered a complain in this regard with docket number G27JH301315 dated 28.07.2012. On 31.07.2012, i got an SMS regarding deduction of Rs 40/- again on 03.08.2012. In the meantime I tried to call Customer care but failed to connect.
I feel cheated by BSNL Mobile service and facing mental and monetary tension.
A stern action may be taken in regard of my grievances and my deducted money may please be returned back to my Balance A/C.

Thanking You
Your Sincerely
Subscriber of Mobile Number [protected]

I am A.G.Govindaraja Setty, residing in Bangalore - 560076. I am visiting faculty for Yoga in Indian Institute of Mangagement, Bangalore. I had BSNL landline connection bearing phone number[protected]. On 31st March 2012, I surrendered my landline to BSNL, IIMB telephone exchange, Bangalore - 560076. Till date, I have not been refunded with the deposit amount of Rs.2000/-. I humbly request the concerned to look into in this regard and...

Rs.20/- is being debited to my mobile [protected] on account of so called "Christian Devotional Service". The service provider is not giving renewal alert as prescribed by TRAI. The number given by the service provider for deactivation of the above service is not working. Even my attempt to lodge the complaint online through http://bsnl.sparshindia.com/complaintportal/LogComplaint.aspx also failed as the screen is asking for "Select a sub category" where as no subcategory is listed for selection in the screen.

Please deactivate the service and inform the complete address of the agency to whom the payment is made by BSNL so that I can initiate appropriate legal recourse against the company.

I am in bangalore. My mobile number is [protected]. I have a cellone connection postpaid in bangaloreMy bill due date was 23 aug 2012. I was not in station and completely forgot the pay the bill. But just within a week they disconnection my outgoing calls. I paid the bill of 30 aug 2012. And Even then my outgoing was not released. I complained the next day. they said within 24 hours it will be active. I waited but no improvement. Again I called , they said within 5 hours. Again i waited. Its very irritating people to do this. I am business women, without out going calls its very difficult to manage. So i am planning to migrate to some other private people.

My landline no is[protected] which is installed at my residence 1/120, vishesh khand, gomti nagar, Lucknow. 226010. i want to register my complain that my phone & broadband is not working since 15 days. Even we are trying to lodge the complain through phone but no body is picking up the phone. So it's my request kindly rectify my problem as soon as possible.

thanking you
Dr Ashish Pandey

My Landline device which bsnl provided is not working properly and has major problems. Now for the past one month its not working and we cant able to make calls too. I have made so many complaints regarding this device and to replace it. But the officials there saying to buy a new landline device and they cant provide it. Is BSNL wont provide laldline device or local officials r cheatig us not giving the device?...

yesterday (30/07/2012) i got suddenly a thank you message from bsnl[protected] for subscribing (MIMOBITV) all channels/week Rs 40/week and my my 40 Rs deducted from my talk value for which i hav'nt subscribe. i do'nt understand what type of activities running against the customer and we are suffering everyday. we dont have any proper platform to complaint and get the remedies from these problems. i want my money to be returned back because i never subscribe any type of such facilities. even i always ignored such facilities provided by bsnl because their customer care number and services almost dead and ultimately no value for customers.
Dr sharad chandra srivastava

I lost one important mobile number of one my best friendd, i request you to kindly give me a call history of my mobile no [protected] by email to my email id rajesh.[protected]@gmail.com as soon as possible. This is not compliant its only a request.


Yours faithfully

Rajesh M

Dear Sir,
My Mobile no. is [protected]. I had requested to block SMSs on my mobile on 25.06.2012. I was given Unique ID no.[protected] for my DND request. Nothing happened, SMSs continued to hammer my mobile. Again I requested to block all the services from 1 to 7 on 05.07.2012. A new Unique ID no. [protected] was given to me against my DND request. This time also pesky SMMs did not stop. NECESSARY ACTION BE TAKEN AGAINST THE SERVICE PROVIDER. I for the third time sent DND request today, i.e., on 30.07.2012.

Ajit Kumar Asthana

i have student plan activated on my mobile no. [protected]
i'm trying to port this no. to another plan saral anant plan but company is not taking any action.

Dear Sir,
Monthly bills for landline are not being received by post in NTPC Township, PO Vidyut Nagar, Distt. Gautam budh Nagar, u.p. 201008. Duplicate bills available on website and at Raj Nagar Counter do not show full information i.e. only page 1 is availble. That creates problem in reimbursement we get from our employer. It is suggested that the bills (all Pages) are sent through e-mail regularly or made available at website.

Dr. Sunil Sharma
[protected]
e-mail [protected]@ntpc.co.in

Dear Sir/Madam,

My name is nagakumar, and i stays at shivaji nagar, balaji nagar, J.J.Nagar post, secunderabad 500087

at our place there is an bsnl exchange office and i visited the office for asking them to give me a land-line connection so that i can use Internet at my home, for that i had went to that office many times but the officials over the are refusing to give me the connection and they are saying that at our places the cable connections are full so after when they again issue a new cable wire line at our place at that time they will give me the connection, but except that there is no wire-line Internet connection at our place, but they are not agreeing to give me the connection

so please i request you to solve the issue as soon as possible and make the officials to issue me a new bsnl land-line connection so that i can use the Internet connection at my home computer

This web page is not available
The web page at http://lawexperts.in/ might be temporarily down or it may have moved permanently to a new web address.
Error 137 (net::ERR_NAME_RESOLUTION_FAILED): Unknown error.

Similarly for economicalhost.com and many more which are live websites which cant be reached i am using BSNL EVDO connection, this issue arrives2 days back still not resolved by BSNL staff . They say their services are working fine where many importnat weblinks like allahabadhighcourt.in etc are even not opening , i tried with my friends BSNL connection too still same error very poor service since few days..
Is this QOS what BSNL commits.?

BILLING WITHOUT PHONE

Respected Sir/Madam

I am Shri MageshKumar T K ,Jr. Works Manager, Ministry of Defence ,Avdi Headquarter.Chennai-600054

I have new landline connection on 03/01/2012 request ID 64188836 ,my phone number is[protected],and broad connection was given on 14.01.2012 , due change of my government quarters, I have shifted my quarters on 30/01/2012 including my phone connection and the same was intimated O/O DGM, BSNL,Avadi through letter and bsnl have give acknowledgment on 25/02/2012.

my plan is 750 unlimited with 20% discount and modem was purchased by me as directed by BSNL staffs .However they sent first bill for 14 day usage about Rs.2148.and for the month of February 2012 Rs.2289 and the month of May they sent for bill amount of Rs.2907.

In view of the above ,I would like to complaint that I have used broad band connection only 14 days in the month of January 2012 afterwards the phone was not in use even no connection was given by BSNL to my new quarters. but regularly they are sending bill to me which is not acceptable, since BSNL not given connection to my new quarters, without phone shifting they are sending bills regularly.

Kindly take the matter and direct the BSNL authorities to connect me the landline connection and broadband also modify the bills accordingly.

Date: 29/07/2012
( Ist complained was lodged on 20/05/2012)

I charged by using paytm online recharge of BSNL mobile service provider. But it shown failed message by drawing the amount of Rs.30/-. I paid by using netbanking of SBT. Please be kind to refund the amount, or to recharge that amount to the number provided.
The referance number of the amount transaction is 47784692IGB9207023 TRANSFER TO [protected] TPSL (TECH PROCESS SOL).
the narration was "TO TRANSFER
INB Pay TM Mobile Solutions P TECH_PAY Payments".