Bharat Sanchar Nigam [BSNL] Complaints & Reviews

RESPECTED SIR,
MY MOBILE NUMBER : +91-[protected] IS PORTED TO BSNL MOBILE NOW, AND NOW SOMETIMES NOT GET ANY INCOMING, AND CANNOT MAKE OUTGOING CALL. WHEN I MAKE CALL ITS REPLY IS "CONNECTION ERROR, NETWORK BUZY, DISCONNECTING, etc...". WHAT IS THE USE OF THIS NETWORK PROVIDER?. WHAT ARE THEY DOING?.

To,
The head,
BSNL, vadodara,

Sir,
I Romesh A. Shah is using your landline services No. 2359816 at jetalpur road, Inspite of many complaints, no body is taking into consideration our complaint, So I request to take the action into the matter immediately and hope you will work on this matter urgently....

Game on Demand (GOD) service is provided through BSNL broad band as free when it started in 2010. Later in 2011 it has been converted into paid service and they told it will be charged only if we register again. After few months, 2011 onwards BSNL is charging Rs 200/- per month. We are not used the GOD service at any time and now also. I have send letter to BSNL billing unit requesting to discontinue the billing for Game on Demand but no response is received from them till date and they are collecting the amount now also. Charge for Game on Demand is attached with regular BSNL bill which is not correct. But BSNL is claiming Game on Demand is not their service and they have any authority to stop the billing. In this case, BSNL is cheating the consumers, if they don’t have any control over the GOD service, it is wrong on their part to collect the amount along with the telephone bill. I am paying Rs 200/- per month for more than one year.
Kindly instruct BSNL to remove the GOD service to me at the earliest and if they don’t have any relation or control with this service, charge for GOD should not be included in the BSNL land line broadband bill.
Details of the consumer.
Name : M. T. Jose
Address : 7 Kalyani
Department Atomic Energy Township
Anupuram P O, 603127
Kanchipuram Dt
BSNL land line no.[protected] under Kalpakkam Telephone exchange

download speed is too slow...its speed is between 10 to 30 kbps .. before download speed was 50 to 80 kbps.... so please solve this problem.

Dear Sir/Madam,

I have recently bought a wireless modem from BSNL week ago.
the printed MRP on the box was Rs1600.00 and in the bill they have charged me Rs 1800.00.
I went to the BSNL office for clarification over excess charges been charged and claimed for refund, but the officials refused to do so and said these are BSNL own charges and do not bother MRP mentioned on the box.
I would like to lodge a complaint, as price charged cannot be above Maximum Retail Price.
Request you to kindly take action against them for such mispricing.

I live in Indraprastha appartments Ratanlal nagar kanpur,near cti chauraha in front of the entrance gate of my appartment there is a building and on its roof are installed three giant mobile towers releasing unresistable radiations harmfull for the residents as this is a area of high intensity population.
Taking into consideration the cons of the radiations emitted i would first like to address this serious issue just because of some rent being offered to the owner of that building all the people are suffering.
I would request to take immediate action from the date of request as undoubtably these radiations are harmfull, so kindly take immediate action for their removal...





Thanks and regards

dear sir,
i am dipak sakhala from dawachwadi(tal-niphad, dist-nasik) i have a landline connection(& caller ID phone) but the caller id is not activated. my no is [protected] & [protected]. my email id is [protected]@gmail.com.
my request to you is that you please try to activate my caller id

Sir,
My telephone No[protected] has been dead since last 20 days. Inspite of repeated request made by the undersigned, no fruitful action come out.

I have personally requested to exchange staff as well as staff at Jajpur telecom office to rectify the fault as the telephone line provided with Broad Band facility.

Still the line is dead. Request necessary action may please be initiated.

Chittaranjan Samal

I have surrendered my bsnl landline[protected] stating that i am disconnecting due to my personal reasons vide letter dated 21.06.2012 at Balaji Nagar Extension. I was informed by the AE that my landline will be disconnected on the same day. To my dismay i have received a bill for Rs.680/- for this month I have not used my landline beyond 5 to 6 calls(local calls). my landline connection is yet to be disconnected.I want to lodge serious complaint against BSNL. Please take up with bsnl. My address is g2, pushpa enclave, 65, school road, kolathur, chennai-99. my mobile no is.[protected]

With Regards,

R.Shakeela

my land line phone no. [protected] is dead from 10/07/2012 so my broadband is also not working please repair it as soon as posible

Sir, I recived a message from[protected] on my bsnl mobile number [protected]:thanks for subscribing video bar from handygo at 11/07/2012,06:55 pm for rs 30 valid till 10/08/2012.To unsubscribe send unsubvideobar to 55678.This videobar service got activated without my consent.
When I read this message I unsubscribed by sending message unsubvideobar to 55678 at 9:20pm on 11/07/2012.
I even got a message of confermation from bp-handgo at 9:20pm:you have been successfully unsubscribed from videobar service.For more visit wap.Handygo.Com
please don’t send me any messages from wap.Handygo.Com,thank you.

Sir,
I have bsnl landline in my apartment[protected] at G-7, block D, inland everglade apartment, dasarahalli main road, hebbal - kempapura, bangalore. I have lodged a complaint through '198' regarding noisy phone. i can not hear properly the voice of the caller as lot of noise are received through the said line. I used to check the status of the said complaint through same 198 service. for about 4-5 days i was able to hear 'my complaint is under process'. after that i have to register my complaint again. this process is being repeated till date. so far no body from the concerned telephone exchange has come to the apartment to enquire about the complaint. two days back, i have visited the telephone exchange near coffee board layout and met an officer attending to it. he has informed me that to atttend a complaint, we need not come to your house. when i told him to check my complaint, he immediately made a call to the said telephone number, and informed me that there is not much noise. then i told him, if you sent one officer to my home and receive a call, he will come to know about the complaint. but even till date, no body has attended to my complaint. I am only doing re-registration of my complaint. I request the responsible officer to look into the complaint immediately.

yours faithfully,
sd/-
p.a.mohammed shariff

Dear Sir,

I have BSNL broadband conection for 5-6 months, however despite paying all my dues ontime my internet connection is not running for last more than one month.

I tried following measures.

1. Lodged online complaints- No response and complaint status changed to resolved, without taking any action.
2. Tried on toll free no. [protected], but nobody is available to lift the call
3. Sent email complaint to [protected]@gmail.com- CAO (TR), [protected]@bsnl.co.in- AGM(CFA), [protected]@bsnl.co.in- DGM(CFA), but no response so far for last one month.

Following are the online compaint nos which are changed to RESOLVED STATUS without any action.

[protected][protected] Technical 15-Jun-2012 Resolved
[protected][protected] Technical 21-Jun-2012 Resolved
[protected][protected] Technical 26-Jun-2012 Resolved
[protected][protected] Technical 28-Jun-2012 Resolved
[protected][protected] Technical 10-Jul-2012 Assigned to ITO

Kindly intervene and advise action to be taken, also I am keep on receiving bills without getting the service. Also request to penalise suitably to BSNL so that consumer doesn't get pain for such ignorance from service providers.

Request your responce ASAP.

Best Regards,

Manish Shrivastava
203, Mahesh Apprtment
Sector-21C, Faridabad
Mob No: [protected] / [protected]

respected sir,
We are suffering without bill payment from last 3-4 month's,our cust ID no-[protected],a/c no is [protected],we having a BSNL office at golmaidan Ulahasnagar-3..meanwhile we are going there to ask about all this kind of mistakes than they refuse for handling any kind of complain, BSNL officer's replying us that; ager bill nahi aata hai to aap kud aajaya kero yaha per, bill to barna hi hai na phir bill aaye na aaye kya fark padta hai iss se: As per these kind of statement customer should have to responsible to do our job as well as their job, means they don't need bill amount it's govt liability or govt money. they are not loosing any thing, but in this kind of situation customer suffer by paying penalty, why should i bear this burden on our head without any mistake,due to these reasons like lack of customer service many more people change their land-line with any other preferable product. kindly sort out this kind of in-convenient, do the needfully as soon as possible...thanking you...

Sir,
I Mrs. Aleyamma Abraham W/o Late Abraham Koshy , Residing at Pathanamthitta district Athikkayam Telephone exchange area.
Lat 15 years years I am a customer of this BSNL,. My Telephone Number is[protected], Last 2 years I am fedup with this connection. I am staying alone in my house. My childrens are living out of country. My telephone not working last two months and the same time my childrens calling from outside then some times somebody attending the phone and rejecting the call, in this matter I have a strong doubt which my telephone is using somebody with the support of BSNL staff.
Lot of time I complained in Athikkayam exchange, Ranny , Pathanamthitta Office and Thiruvalla GM office, Still they didnot attend and solved my problem,

So please look in to this matter and do the needfull action as early as possible.

With Thanks and regards,

Aleyamma Abraham
Chakkumkal House
Naranammoozhy P.O
Ranny - Perunad
Pathanamthitta - Dist
Kerala - 689711
Tel. [protected]

Mobile Number Delhi: My Son: [protected] (Saju Abraham)

Sir
I was residing in C-145, P-3, Greater Noida. I had taken a bsnl broadband of phone no.[protected] and an account number of [protected].
But after completing my education I had submitted all the bill and gave a disconnection application after which SDO had said that you will not recieve BSNL bill anymore. But at[protected] I had recieved a SMS from Bsnl that my account has been billed with rupees 815. So I request you to please make some inquiry against BSNL.

sir,
I have taken new connection of bsnl landline by depositing 500rs on 22/6/2012,and got it installed on 28/6/2012.I have opted for bsnl brodband unlimited plan(of 625rs), my father has govt. job so we were told that the plan will cost us 500rs per month,we had submitted all legal documents that declares his govt. job.
On 10/7/2012 he got following message from bsnl"DEAR SUBHASHBHAI BRAHMBHATT,your bsnl account [protected] has billed with rs.1671.62 on 1/7/2012 and the due date is 31/7/2012".sir,what kind of billing practice is this?Give me details of how it was charged? if by mistake it is send then pls correcct it,and see to the employees by whom this has occured.
Expecting early reply with solved issue

sir,
i m suffring from many types of service massages.there are lot of chalisa packs in this service which are automaticaly activate after every ten days on my no.that is { [protected]}, this is not a good service for costumers.After calling at ur c.care no.they suggest to activate DND srevice.but problem is this,after activating this service i will can't receive any type of other msg .so pls suggest me what should i do in this problem.

should i block this no.

Iti Goyal([protected])
Etah

Sir, plz unsubscribe bsnl/handygo fever wap service. Every week Rs 8 get cut. I am not using this service. My mobile no. is [protected]....

To
Honorable Telephone Regulatory Authority of India

Complaint
Today I have received a message, in my mobile no[protected] , which reads as follows -
Text of the message - " Rs. 15 Charged. Thank u for using Love Tips for Girls Service. Your service have been renewed.
Date & Time - 10/07/2012 & 15:54:16
Sender[protected]
Basic mob no - BSNL provided[protected]
My comments - I have neither placed my requisition for the said service nor I gave my consent. Rather I have sent my refusal and asked to discontinue the said service earlier, in many occasions. Such unwanted services are not only disturbing but also unwanted & cost embedded.
May I request Honorable TRAI authority to take necessary remedial measures on this score, so that such unnecessary mails do not enter my handset further.
I have another mobile connection no [protected], provided by VODAFONE and I want similar actions in this number also.
Regards
MRINMOY CHATTERJEE