Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, I recived a message from[protected] on my bsnl mobile number [protected]:thanks for subscribing video bar from handygo at 11/07/2012,06:55 pm for rs 30 valid till 10/08/2012.To unsubscribe send unsubvideobar to 55678.This videobar service got activated without my consent.
When I read this message I unsubscribed by sending message unsubvideobar to 55678 at 9:20pm on 11/07/2012.
I even got a message of confermation from bp-handgo at 9:20pm:you have been successfully unsubscribed from videobar service.For more visit wap.Handygo.Com
please don’t send me any messages from wap.Handygo.Com,thank you.

Sir,
I have bsnl landline in my apartment[protected] at G-7, block D, inland everglade apartment, dasarahalli main road, hebbal - kempapura, bangalore. I have lodged a complaint through '198' regarding noisy phone. i can not hear properly the voice of the caller as lot of noise are received through the said line. I used to check the status of the said complaint through same 198 service. for about 4-5 days i was able to hear 'my complaint is under process'. after that i have to register my complaint again. this process is being repeated till date. so far no body from the concerned telephone exchange has come to the apartment to enquire about the complaint. two days back, i have visited the telephone exchange near coffee board layout and met an officer attending to it. he has informed me that to atttend a complaint, we need not come to your house. when i told him to check my complaint, he immediately made a call to the said telephone number, and informed me that there is not much noise. then i told him, if you sent one officer to my home and receive a call, he will come to know about the complaint. but even till date, no body has attended to my complaint. I am only doing re-registration of my complaint. I request the responsible officer to look into the complaint immediately.

yours faithfully,
sd/-
p.a.mohammed shariff

Dear Sir,

I have BSNL broadband conection for 5-6 months, however despite paying all my dues ontime my internet connection is not running for last more than one month.

I tried following measures.

1. Lodged online complaints- No response and complaint status changed to resolved, without taking any action.
2. Tried on toll free no. [protected], but nobody is available to lift the call
3. Sent email complaint to [protected]@gmail.com- CAO (TR), [protected]@bsnl.co.in- AGM(CFA), [protected]@bsnl.co.in- DGM(CFA), but no response so far for last one month.

Following are the online compaint nos which are changed to RESOLVED STATUS without any action.

[protected][protected] Technical 15-Jun-2012 Resolved
[protected][protected] Technical 21-Jun-2012 Resolved
[protected][protected] Technical 26-Jun-2012 Resolved
[protected][protected] Technical 28-Jun-2012 Resolved
[protected][protected] Technical 10-Jul-2012 Assigned to ITO

Kindly intervene and advise action to be taken, also I am keep on receiving bills without getting the service. Also request to penalise suitably to BSNL so that consumer doesn't get pain for such ignorance from service providers.

Request your responce ASAP.

Best Regards,

Manish Shrivastava
203, Mahesh Apprtment
Sector-21C, Faridabad
Mob No: [protected] / [protected]

respected sir,
We are suffering without bill payment from last 3-4 month's,our cust ID no-[protected],a/c no is [protected],we having a BSNL office at golmaidan Ulahasnagar-3..meanwhile we are going there to ask about all this kind of mistakes than they refuse for handling any kind of complain, BSNL officer's replying us that; ager bill nahi aata hai to aap kud aajaya kero yaha per, bill to barna hi hai na phir bill aaye na aaye kya fark padta hai iss se: As per these kind of statement customer should have to responsible to do our job as well as their job, means they don't need bill amount it's govt liability or govt money. they are not loosing any thing, but in this kind of situation customer suffer by paying penalty, why should i bear this burden on our head without any mistake,due to these reasons like lack of customer service many more people change their land-line with any other preferable product. kindly sort out this kind of in-convenient, do the needfully as soon as possible...thanking you...

Sir,
I Mrs. Aleyamma Abraham W/o Late Abraham Koshy , Residing at Pathanamthitta district Athikkayam Telephone exchange area.
Lat 15 years years I am a customer of this BSNL,. My Telephone Number is[protected], Last 2 years I am fedup with this connection. I am staying alone in my house. My childrens are living out of country. My telephone not working last two months and the same time my childrens calling from outside then some times somebody attending the phone and rejecting the call, in this matter I have a strong doubt which my telephone is using somebody with the support of BSNL staff.
Lot of time I complained in Athikkayam exchange, Ranny , Pathanamthitta Office and Thiruvalla GM office, Still they didnot attend and solved my problem,

So please look in to this matter and do the needfull action as early as possible.

With Thanks and regards,

Aleyamma Abraham
Chakkumkal House
Naranammoozhy P.O
Ranny - Perunad
Pathanamthitta - Dist
Kerala - 689711
Tel. [protected]

Mobile Number Delhi: My Son: [protected] (Saju Abraham)

Sir
I was residing in C-145, P-3, Greater Noida. I had taken a bsnl broadband of phone no.[protected] and an account number of [protected].
But after completing my education I had submitted all the bill and gave a disconnection application after which SDO had said that you will not recieve BSNL bill anymore. But at[protected] I had recieved a SMS from Bsnl that my account has been billed with rupees 815. So I request you to please make some inquiry against BSNL.

sir,
I have taken new connection of bsnl landline by depositing 500rs on 22/6/2012,and got it installed on 28/6/2012.I have opted for bsnl brodband unlimited plan(of 625rs), my father has govt. job so we were told that the plan will cost us 500rs per month,we had submitted all legal documents that declares his govt. job.
On 10/7/2012 he got following message from bsnl"DEAR SUBHASHBHAI BRAHMBHATT,your bsnl account [protected] has billed with rs.1671.62 on 1/7/2012 and the due date is 31/7/2012".sir,what kind of billing practice is this?Give me details of how it was charged? if by mistake it is send then pls correcct it,and see to the employees by whom this has occured.
Expecting early reply with solved issue

sir,
i m suffring from many types of service massages.there are lot of chalisa packs in this service which are automaticaly activate after every ten days on my no.that is { [protected]}, this is not a good service for costumers.After calling at ur c.care no.they suggest to activate DND srevice.but problem is this,after activating this service i will can't receive any type of other msg .so pls suggest me what should i do in this problem.

should i block this no.

Iti Goyal([protected])
Etah

Sir, plz unsubscribe bsnl/handygo fever wap service. Every week Rs 8 get cut. I am not using this service. My mobile no. is [protected]....

To
Honorable Telephone Regulatory Authority of India

Complaint
Today I have received a message, in my mobile no[protected] , which reads as follows -
Text of the message - " Rs. 15 Charged. Thank u for using Love Tips for Girls Service. Your service have been renewed.
Date & Time - 10/07/2012 & 15:54:16
Sender[protected]
Basic mob no - BSNL provided[protected]
My comments - I have neither placed my requisition for the said service nor I gave my consent. Rather I have sent my refusal and asked to discontinue the said service earlier, in many occasions. Such unwanted services are not only disturbing but also unwanted & cost embedded.
May I request Honorable TRAI authority to take necessary remedial measures on this score, so that such unnecessary mails do not enter my handset further.
I have another mobile connection no [protected], provided by VODAFONE and I want similar actions in this number also.
Regards
MRINMOY CHATTERJEE

My BSNL mobile no is[protected].
I have been charged rupees 7 per week for Shayari SMS from 5959507 which i have never been activated .
I have lodge a complain for it to customer services on 11th June 2012 (Complain No:811VR[protected], the services never been stopped. Again i lodged a complain for it on 04th July 2012 (Complain No:g[protected].
The c.care has assured me this service would be deactivated .

But on 8th July 2012 i got a massage form 5959507 that Rs.7 charged.
Thank u for using Shayari services Your services have been renewed.

So i request u sir plz do something to stop this unwanted Shayari SMS.
My mobile no is[protected].

Dear Sir/madam

I am not able to unsubscribe from the bsnl mobile radio service. Can you please help me to unsubscribe from this service. I have been charged 25Rs/month for the last few months, I have never used this service. When I tried calling the number 1255530 to unsubscribe, I was never given the option for that .
This service was enabled for me when I got a usual IVR call and when I cancelled the call I got a message saying 'thank you for subscribing bsnl mobile radio'.
Please help me to de-activate this service

Regards
Pramod

I am living in RNS shanthi niwas , i am forced to use BSNL connection if i want intercom within the apartment.
My land line number 23743223, is dead since last one and a half month.
I have been complaining, but there is no response.
My complaint number [protected] , was registered on the 6th june.And was attended to on the 28th of june.
There after my land line was in working condition for 3 days . But my internet was still not working.
after 3 days my phone is dead again , and now the bsnl automatic complaint registering machine is not registering my complaint.
it says the complaint is being processed.
We have a BSNL guy coming in our apartment says he will only attend to my complaint if it is registered.

I don't know what to do

santosh lakhani

I am existing BSNL customer my number is[protected],

I am facing problem with the BSNL internet connection as it's getting disconnected frequently. The technical department doesn't know what the problem is because they don't want to know. No one is ready to resolve the problem. They sit in their office and say everything is fine and they close the call, every do i will raise the complaint and they will close the call, but nothing really works.

I LOST MY BSNL SIM CARD. PLEASE BLOCK IT PERMANENTLY. MY LOST SIM CARD NUMBER WAS[protected]. MY IN USE NUMBER IS [protected]....

Dear Sir/Madam

This is to bring to your notice that in nalasopara vasai and virar we never get internet on every saturday and sundays saying that media fail reason.sometimes fibur cut issues.its now very pathatic i have taken 900. combo plan for unlimted usage but there is no use.

please do something to this bsnl internet services and please let us know why we are not getting internet every saturday and sunday is there any hidden thing is going on

please do the needful i am writiing this complient bhalf of all vasai virar and nalasopara users


Contact no [protected]
regards

sagar dalvi

Dear Sir/Madam,

Saturday I visited BSNL office at Kalyan (West) since for 15 days my dial internet connection is not working. Userid & password given by you with which I could operate internet on Saturday & Sunday morning. But, suggenly when I was on internet connection on Sunday morning, the same was disconnected & now I am not able to get through the same. Error 691 again started appearing.

Please help me.

I had applied for BSNL broad band connection. BSNL representative Mohan came and sold me router, he informed me that connection will be given within two weeks. He gave his mobile number and his Boss mobile number. Now it is more than 45 days, still there is no connection. I am not sure whom to contact because both Mohan and his boss does not respond to my phone calls.

Please expedite the process and let me know whom to contact.

I am looking for broad band connection from BSNL - I am Haribabu from Lakshmi appadurai street, Somu Nagar, Medavakkam, Chennai

Respected sir/Madam
my name is vasudeo krishnaji kurbet and i am using your bsnl broadband service along with land line
i have paid all the payments and there is no dues from my side
so i am requsting you that please change my plan (BB Home ULD 499) to BBG FN Combo 500
thanks & regards
vasudeo kurbet

Rs 7 charged for renewal of "love tips for girls services" on every Saturday/ Sunday from 5959507 since 5may 2012. We have complaint for several times for deactivation of this service but it is of no use. However i am confirmed by the customer care for the activation. But the problem persist. Please do the needful action.

Vinod Kumar
Mobile No.[protected]