Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — delay in landline connection

Dear sir,
BSNL Ghaziabad is the worst service provider now i am feeling os .I have booked a new telephone connection UID no .UPWGZB[protected] and even telephone number was allocated to me that is 2606800 though 15 days have been passed but till yet no connection not even line was given to us this show how careless you are for your customer though your employees say we are number 1 service provider ironically

I had applied for new landline connection on first week of may 2013. Lead Id is KLERN[protected]. Am stilll to get my connection. Kindly help me

I had applied for a lanline and broadband connection from BSNL office at Tripunithura, Ernakulam. I am yet to get the connection. On enquiry at office they informed me that number is alotted but connection is getting delayed due to some technical problems.

Lead Id : KLERN[protected]

Vinod
Thripunithura
Ernakulam
[protected]

TO WHOM SO EVER CONCERN.
DEAR BSNL,
I DO NOT HAVE ANY PREVIOUS BSNL CONNECTION. I WANTED TO BE A BSNL CUSTOMER. ON THAT NOTE, I APPROACHED THE BSNL OFFICE AT INDIRANAGAR, BANGALORE. MET A LADY (NOT SURE OF HER NAME) WHO ADDRESSED MY QUERY FOR A NEW CONNECTION. SHE GAVE ME A BSNL NEW TELEPHONE CONNECTON AND BROADBAND APPLICATION FORM. THIS HAPPPEND ON 1ST JULY 2009. I WANTED THIS CONNECTION TO BE TAKEN ON MY WIFE'S NAME. BUT AS PER THE PROOFS REQUIRED, MY WIFE DID NOT HAVE A PHOTO ID PROOF NEITHER AN ADDRESS PROOF ON HER NAME. HENCE, I APPROACHED AN ADVOCATE WHO HELPED ME WITH AN AFFIDAVIT OF MY WIFE'S PHOTO ID AND RESIDING ADDRESS. THIS AFFIDAVIT WAS DULY SIGNED AND SEALED ON A STAMP PAPER BY THE REGISTRAR. I WAS TOLD TO BRING A COPY OF ANY ADDRESS PROOF (SPECIFICALLY WAS MENTIONED ABOUT A BANK STATEMENT OR A TELEPHONE BILL). HENCE ON 8TH JULY 2009 I WALKED IN TO THE BSNL OFFICE AT INDIRANAGAR WITH ALL THE DOCUMENTS THAT I WAS ASKED TO BRING. THE LADY AT THE FRONT DESK DENIED MY APPLICATION STATING THAT AN AFFIDAVIT CANNOT BE ACCEPTED AS A PHOT ID PROOF OR ADDRESS PROOF. ***NOTE: UNTIL THIS STATE I WAS NOT INFORMED OR GIVEN A PRINTED DOCUMENT AS TO WHAT TYPE OF PROOFS WILL BE ACCEPTED. THE LADY AT THE FRONT DESK JUST TOLD ME THAT ANY GOVT RECOGNIZED DOCUMENT WILL BE ACCEPTED***. THEN I DECIDED THAT I SHALL TAKE THIS NEW CONNECTION IN MY NAME. I MADE COPY OF MY PAN CARD AS MY ID PROOF AND CARRIED THE LATEST AIRTEL TELEPHONE (LAND LINE) BILL AS MY ADDRESS PROOF. ON 15TH JULY 2009 FOR THE THIRD TIME MY APPICATION WAS REJECTED STATING THAT AIRTEL BILL CANNOT BE ACCEPTED AS AN ADDRESS PROOF. THEN I HAD AN ARGUMENT WITH THE LADY AT THE FRONT DESK ASKING HER AS TO WHY SHE CAN’T ACCEPT THE AFFIDAVIT SO THAT ALL THE PROBLEMS CAN BE SORTED OUT. THE LADY GOT UPSET ON ME AND SAID "WE CAN GO ONLY AS PER RULES. I CAN'T ACCEPT ANY OTHER DOCUMENTS OTHEN THAN THE ONE MENTIONE IN THE NEW RULE". WHEN I ASKED FOR THE DOCUMENT ABOUT NEW RULE THAT SHE WAS TALKING ABOUT, THE LADY DENIED SAYING "I DON'T HAVE IT". I WAS VERY FRUSTRATED AND UPSET BY THEM. THERE WERE MANY OTHER CUSTOMERS AROUND ME AND I WAS SO VERY EMBARRASSED. I DEMANDED TO TALK TO HER MANAGER. SHE POINTED AT A CABIN AND SAID "YOU CAN MEET OUR AE". I THEN WALKED IN TO THE AE'S ROOM. THE SO CALLED AE WAS SO BUSY WITH HIS WORK THAT I NEVER EXPECTED SUCH A POOR PROFESSIONAL BEHAVIOR FROM A PERSON LIKE HIM WHO IS AT A VERY RESPONSIBLE POSITION. FIRSTLY, HE DID NOT WELCOME HIS CUSTOMER WHO CAME TO HIS CABIN (I'M NOT SURE AS TO HOW MANY CUSTOMER WOULD MEET HIM PERSONALLY THAT HE WAS SO TIRED TO WISH ME). SECONDLY, WHEN I STARTED WITH MY CONCERNS, HE DID NOT HAVE THE COURTESY TO TELL ME TO TAKE MY SEAT. THIRDLY, HE DID NOT LISTEN TO MY FRUSTRATION AND PAIN BUT CLEARLY REJECTED MY COMPLAINTS STATING THAT WHATEVER THE LADY AT THE FRONT DESK TOLD IS THE FINAL. WHEN I ASKED HIM ABOUT THE AFFIDAVIT, HE SAID "I DON'T HAVE ANY CLUE ABOUT THAT". IS THIS THE WAY YOU RESPECT AN ORDER FROM THE COURT ? ANY ONE CAN TAKE THIS LEGAL AGAINST THE AE AND THE PARTICULAR BSNL OFFICE STAFFS. HOWEVER I DID NOT WANT TO DO THAT, BUT WAS JUTS EXPECTING SOME KIND OF ACCOUNTABILTY FROM A SENIOR OFFICER LIKE HIM. HE WAS COMPLETELY NO HELP TO ME AT THAT MOMENT AND INCREASED MY FRUSTRATION. I THEN WANTED THIS TO BE ESCALATED FURTHER. HE WAS NOT READY TO ESCALATE. THEN I JUST LOST MY TEMPER AND TOLD HIM THAT I WILL GO TO MEDIA AND COMPLAIN ABOUT THIS TREATMENT TO THE CUSTOMERS. SURPRISINGLY, THE AE WAS OK WITH IT. HE SAID "YOU CAN GO AHEAD AND I'M NOT BOTHERED ABOUT ANY MEDIA. I HAVE SEEN ENOUGH MEDIA". AT THIS POINT I WAS FEELING VERY HOSTILE IN THAT BSNL CAMPUS. I THEN ASKED FOR HIS NAME. HE DENIED GIVING HIS NAME. I ASKED HIM SEVERAL TIMES. HE DENIED. THEN I TOLD HIM THAT HE AND HIS STAFF WILL FACE THE MEDIA IN FEW HOURS. AFTER WHICH HE BEGAN TO CONVERSE WITH ME. WITH ANGER AND FRUSTRATION THE AE ASKED ME "WHAT IS YOUR PROBLEM". THIS SHOWS THAT HE GAVE A DAMN TO MY COMPLAINT WHEN I EXPLAINED HIM. WITH PATIENCE, I AGAIN EXPLAINED THE ENTIRE SITUATION TO HIM. HE LISTENED CAREFULLY. HE THEN STATED "SIR, BSNL IS GOOD BUT PEOPLE LIKE ONES WHOM YOU MET AT THE FRONT DESK ARE THE ONES WHO IS SPOILING THE NAME OF THE OFFICE. IF I TRY TO CORRECT THEM THEY GET UPSET WITH ME. HENCE, NO ONE IN THIS OFFICE LIKES ME". IT WAS A SHOCK FOR ME TO HEAR THIS FROM A SERIOR OFFICER AT BSNL. LATER HE HAD SOMEONE CHECK ALL THE OPTIONS FOR ME. HE THEM MANAGED TO GET THE NOTICE WHERE IT TALKS ABOUT THE WHAT TYPE OF PROOFS WERE REQUIRED. MY QUESTION: IS IT NECESSARY FOR AN AE AT THE BSNL OFFICE TO SEARCH FOR THIS NOTICE ?? WHY IS IT NOT GIVEN TO ALL THE STAFFS AT THE CUSTOMER CARE CENTER ?? LATER TO MY SURPRISE I FOUND THAT A RENTAL DOCUMENT IS ACCEPTED AS A PROOF OF ADDRESS, BUT NOT AN AFFIDAVIT. IS IT LOGIC ?? IT IS INSULTING THE COURT AND THE GOVERNMENT. HOWEVER I HAVE RAISED A COMPLAINT TO MY ADVOCATE AND ALSO TO THE REGISTRAR. THE LEGALITY OF THIS ISSUE WILL BE DEALT BY THEM AFTER THEIR INVESTIGATION. I SHOULD ALSO MENTION THAT AFTER A LONG AND FRUSTRATING ARGUMENT, I WAS TOLD BY THE AE THAT I CAN GET THE DOCUMENTS AGAIN AND HE WILL DO THE NEEDFUL FOR ME. THE AE AT THE END GAVE HIS NAME TO ME. BUT I'M NOT HAPPY WITH THE WAY THE ENTIRE SITUATION WAS DEALT. I DO HAVE THE NAME OF THE AE WHO ADDRESSED MY CONCERNS FINALLY. I WOULD LIKE SOME RESPONSIBLE PERSON FROM BSNL TO CALL ME OR CONTACT ME VIA EMAIL ([protected]@GMAIL.COM). I WISH I COULD ESCALATE THIS TO THE TOP OFFICIAL IN BSNL AND MY ATTEMPT TO DO SO WILL CONTINUE. I FOR SURE WILL APPROACH THE BSNL OFFICE AGAIN FOR MY NEW CONNECTION AFTER I RECEIVE AN EXPLANATION ON THE ABOVE MENTIONED "PATHETIC" CUSTOMER EXPERIENCE/SERVICE.

Sir,

I have suffring alots of problem beacuse of a poor custmer servise of BSNL, A few days ago there was some errore with my store's Internet connection i compain on you BSNL number 1500 its tack lots of time to talk with assistant and thay are very roudly give reply and I got it repaire after 4 days and this days in my store SALE was goin on so I was suffring alot and my totly Billing system is online so I counldnt make bills also so i had loss of sale also so please improuve your coustemer servies

Date: 2/09/2009

bsnl cutomer compalint solution is very bad, I have given application for new connection with broadwand on 27 july after regular folow-up i get my connection on 15 Aug. but since 29 Aug 2009 my phone & broad band connection is dead.

my no. is[protected]

till date my connection is not o.k

I am facing the issue with BSNL Frequent disconnection, When gave multiple compalints they will come and say line fault cannot be done any thing, PAY BRIBE the work will be done.I[censored]R TAKING CONNECTION OF BSNL BE PREPARED TO HAVE THE LINE MAN NUMBER TO GIVE BRIBE TO GET THE CONNECTION.If the line goes down on sat partiall service or the line man will not be available.VERY VERY POOR SERVICE, Again on monday for follow up.

BSNL CUSTOMER CARE IS REALLY BAD THERE IS NOT A SINGLE NO ON WHICH THERE IS ANY REPLY AND BY MISTAKE IF THERE IS ANY REPLY THEY ARE VERY RUDE AND WITHOUT ANY SATISFACTORY ANSWER

Bharat Sanchar Nigam Limited — Change in Billing Address

Hello Sir,

My telephone no is 20060753. My telephone is not working since last couple of months. Though my telephone is changed from the old address to new address, there is no change in the address in the telephone bill and its delivery is also to the old address. When I checked up online My new address is showing as my address but on bill the old address. I am getting lot of problems due to that in payment of bills regularly. Please see that my billing address is rectified and my WLL telephone to work property which is not working presently.

My New Address is : G. Mallikarjuna Sarma
3-12-92/162, Plot No 162, Manikya Nilayam,
Behind Traffic Police Station,
Ist Lane, Rock Town Colony, L B Nagar, Hyderabad - 500 068

Bharat Sanchar Nigam Ltd. (BSNL) — Change of Address

Change of address
Sir,
Please correct my land-line telephone billing address. my number is[protected].

Correct address is:
3A, "Regent Pearl",
N/24, Jessore Road (South),
P.O - Hridaypur, P.S-Barasat,
Kolkata - 700124,
West Bengal, India

Thanks & Regards,
Rana Rahaman

My Old Address is :
The Medical College Ex-Students' Association, Calcutta,
88, College Street, Medical College Administrative Block,
Kolkata: 700 012

Now Kolkata Pin No. is Changed, So New address is

The Medical College Ex-Students' Association, Calcutta,
88, College Street, Medical College Administrative Block,
Kolkata: 700 073

BSNL-PREPAID — not activated and no response

Hi,

My self Satish bought a new BSNL pre paid SIM from BSNL office at Chintamani taluk, chickaballapur district on 28-march-09 and the same is still not activated. If i ask the guy who had provided me the SIM I get only one response that in their sysytem it shows activated and they are no more responsible for the same. Customer care states they cant help without SIM getting activated. I feel I am cheated with BSNL. In the starting itself this worst response has made me to do a secondary thought. This is really frustrating.

BSNL — NOT ACTIVATION OF SIM

i have obtained bsnl sim with no [protected] from leh & ladhak on 30/03/2009 with the assurance of activation of sim within one day but my sim does not activated till now.
Please look after the matter soon.

BSNL — sim is blocked

my is rejected due to wreong entry of pin code . kindly give me the the puk code and the pin code for [protected]

BSNL Prepaid Sim — No response to the complaint & not giving the complaint number & when asked not ready to tell even their names

hello sir I have pre-paid BSNL SIM bearing mobile no:[protected]. I have the connection under the plan of 49 paise per call. I have sent 2 numbers under friends & family plan.I have got the confirmation too. But the amount deducted per call for these numbers is again 49 paise. I made several calls to customer care(can check the call from my no. & also the duration). No one is responding & correcting the complaint. Who is responsible for this. I hope your goodself will go through this & along with solving the issue, will reimburse the amount to my no.

with regards
Maheshkant pawar
Mobile No: [protected]

Dear Sir,
I am holding bsnl sim no. [protected] but service invalided since few days. I, therefore, request you please to see the matter at the earliest.

A R Rabha
Rabindrapally, Kolkata 700101

BSNL Landline — Phone is out of service

My telephone number 2406752 is not working properly for the last few days. Phone is completly dead.

My BSNL land line[protected] is dead. Request immediate action to restore the line
Thank you.

My BSNL[protected] is dead for the last two months therefore I request you to kindly do the needfully immediately

BSNL — Deduct Balance Rs. 50

I am Nitin Malhotra from Ludhiana. I am using BSNL prepaid connection on my mobile.
My Mobile nos is [protected]. On 29 July i have got a Message from[protected] is "Thanks 4 downloading Javagame at[protected]. Your download cost is Rs. 50.But
there is no game download on my cell phone even i am not try for any browsing on my cellphone .Then I contact to customer care about this problem, they give me the complaint nos is "H[protected]" at[protected]. but till now no response from them and not Waive my account worth Rs 50. So, take action about this problem.

Wait for your kindly Response!!!

Sir,

I have lost my Blackberrry mobile 3g curve with bsnl postpaid sim no. [protected], while travelling. would like to request you to please block the sim card and the phone on which the bbm service is also activated and do issue a duplicate sim, for which i will apply.

regards,
Tabreez Ahmed
r/o. narwal bala near kiryani talab, jammu

Sir/Madam,

I want duplicate copy of our bsnl land line bill for this month July 2012..
our telephone no is[protected]. Please send my e - mail

i want duplicate copy of our bsnl broadband land line bill for the month july 2012
our telephone no is[protected].please send .my e-mail id is [protected]@gmail.com

Sir/Madam,

We want duplicate copy of our company(Muthoot Finance Ltd) bsnl broadband landline bill for the month july 2012 our telephone no. is[protected]. please send my e-mail id is pritinpure.[protected]@gmail.com

Sir/Madam,

I want duplicate copy of our BSNL land line bill for this month Oct 2012..
our telephone no is[protected]. Please send my e - mail [protected]@gmail.com

Regards,
Protap

Sir/Madam,

I want duplicate copy of our bsnl land line bill for this month July 2012..
our telephone no is[protected]. Please send my e - mail to [protected]@gmail.com

Sir/Madam,

I want duplicate copy of our bsnl land line bill for this month July 2012 and August 2012. Our telephone no is[protected]. Please send my e - mail to [protected]@rediffmail.com


Regards,
Chandan

Sir/Madam,

Thank you for my bsnl land line no.[protected] connected against docket no. [protected] but my bsnl broadband land line till on disconnected. please check the matter quickly to cooperation smoothly of our work.

Regards,
Chandan

Sir/Madam,

I want duplicate copy of our BSNL land line bill for this month May 2014..
our telephone no is[protected]. Please send my e - mail- [protected]@gmail.com

Regards,
VIJAY MORE

Sir/Madam,

I want duplicate copy of our bsnl land line bill for this month Dec 2015 . Our telephone no is[protected]. Please send my e - mail to rodmdm.[protected]@gmail.com


Regards,
Rationing Officer

Hello,

From last 3 days my internet is not working properly. I had logged two complaints & the last complaint no is 2165. (16 sept 09)

Please look into the matter and do the needful.

Thanks

Broad band connection is not working. The complaint has already been lodged on October 14, 2009 vide docket No. 67299. No response yet from BSNL.

My broadband speed is too low as mentioned so please take action.There is no proper response for my complaint, last three weeks i made complaint about broadband service for more details check my land line number [protected].So please take necessary action.

hi sir i am using bsnl prepaid 3g sim in my iphone 4 mobile. recently i got recharged Rs 1199 internet plan for a month special for use internet. my mobile setting already well and i checked from many time my phone setting. settings are completely well. but internet is not working last 5 days. i made call many times to bsnl costumer care. but they did not pick up my call. some times they picked up and keep at hold or ignore my call. i am getting problem. i am a common student. this is not fair sir. it is so expensive. plz help me. any one is here...... .we are suffering in government services. my no. is [protected]

before one week i got a call from bsnl that i got offer for playing online games GOD. one month offer they said. after that it will be charged for 200. to unsubscribe this account, they have given toll free number which is not working always. another option is we can click account link to unsubscribe after login. but there is no account link after login. cheating bsnl. they are not satisfaying the customer. instead making us to get angry. i want to unsubscribe my online games god account. this is my landline no.[protected]. please help me.

ear sir or madam,

we inform you that i have a connection of your company which no. is[protected], account no. [protected]. in the reference noted subject we inform you that we inform your department many times
we requested to you that please disconvert this plan "LO-KAR-LO-BAAT--RJ-CIRCLE-LL-
Second this no.[protected] detail of all call month of Dec. 2013
thanking you

in awaiting your positive reply

ear sir or madam,

we inform you that i have a connection of your company which no. is[protected], account no. [protected]. in the reference noted subject we inform you that we inform your department many times
we requested to you that please disconvert this plan "LO-KAR-LO-BAAT--RJ-CIRCLE-LL-
Second this no.[protected] detail of all call month of Dec. 2013
thanking you

in awaiting your positive reply

dear sir
i have change my aircel no. To bsnl by mobile number portbility my no. Is active on 9th of march but number is sitle not active plz do somthing i m in great problm.my number is [protected]. I talk to custmer care many time they r unable to help me.i am submit my i d proof and another docoment in jammu bsnl exchange