| Address: Ahmedabad, Gujarat |
Dear Sir,
I feel very sorry  to inform you that I have felt,I have been cheated by you i.e.support.[protected]@hungama.com, when I have been informed by your one of the officials that he had called me and talked to me on 11.08.2011 at 5.00 p.m. and have accepted your offer and given my consent  for your  Music on Demand Monthly Plan.
Please note that I am  not at all  interested in any such offers or plans and I have neither  accepted your offer nor  given any consent for the same on my mobile or telephone .( If you have any proof of my acceptance with you, you may provide )
I only came to know about this when I saw debit amount against this plan in my telephone bill.Â
I have further to inform you that legally you have not taken any permission for me to apply this plan and have illegally started debiting charges to my bills.
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Your official says that I have given my consent to this plan or offer in August-2011 but sir,the service charges are debited in my bill from April-2012,how this can be possible ?
Looking to this it seems that You both, BSNL  & Hangama have started business to cheat the  and collect the funds from the innocent people of India.
Now I request you to cancel or disconnect  or stop whatever you say, Music on Demand Plan or Offer from my phone and stop debiting any amount against this offer with effect from to-day i.e. from 27.06.12 on wards, otherwise I will be forced to take legal actions again you or to approach Grahak suraksha Vibhag to get justice.Â
Ketan B Shah
Aug 13, 2020
Complaint marked as Resolved
Data One Broadband — unauthorised access of account and access billing
sirI have taken a broadband connection from 25-07-07 from BSNL Indiranagar , Bangalore office on tele no.[protected].From the month of Aug 2007 I am being charged for the access download which I have not accessed at all. We are four member family and children are studing and out from home from 0700 hrs till 1700hrs . the same case with me as I am serving and out from home from 0700hrs till 1700 or some time 1900 hrs . my wife is only at home and she does not know abcd of computer. password is known to me only and enternet is accessed with my presence and permission only . On checking my accout I find that my account is accessed at odd hours in the night and day times when nobody is available.also it is noticed that it is being accessed for 10 to 12 hours some days.
I had complained this matter to Public Grivancess officer Indiranagar office in the month of sep 2007 . But still no action has been taken and no ammount is being refunded to me instead the bills for the months of sep ,oct &nov2007 have been inflated to Rs. 2234/-. I am finding my account is being accessed for more than 2 GB per month by some one .
It is my humble request that to refund access amount billed on my phone and take steps to prevent unauthorised use of my account.
Thanks with regards
narayan kale
FB 178, HAL Colony
Near Borewell, Marathally,
Bangalore-37