Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I HAVE LOST MY 3 NOS. BSNL SIM CARDS AS MY BAG WAS LOST FROM LOCAL TRAIN. I CONTACTED CUSTOMER CARE BUT AS I COULD NOT TELL THEM THE EXACT LAST RECHARGE AMOUNT, THEY HAVE NOT REGISTERED THE COMPLAINT. I AM REGISTERED PERSON OF ALL THOSE THREE NUMBERS. PLEASE HELP ME TO GET IT BLOCKED PERMANANTLY..

PHONE NOS. - [protected], [protected],[protected]

THANK YOU.

Problem: For last one month BSNL internet not working, although I am paying broadband monthly rental.

My line is down from last 1 month & I am paying for nothing.BSNL staffs behaves like illiterate. I am deep pain. No JTO / SDO helping me.
They dont even dont entertain phone call. Don know what era they belongs. [Stone age or Iron age]

I dont also understand their Job role assigned with requirement including SDO.

I have 2 modems working good with other vendor & BSNL staff says My Modem is bad. forcing me for no result. All Grievance numbers are wrong.


Device: NetGear DGN 1000,
Modem Status: Not able to login to server, Error 651
initialize LCP fails
[protected][protected]
My Configuration: ADSL Settings
Multiplexing Method: LLC-Based
VPI: 0
VCI: 35
DSL Mode: Auto (Multi-Mode)

-------
Router Status shows as below:
MY Modem Status
Down Stream Upstream
Attinuation 7 6.4
SNR 32 25
ADSL Connection Speed 2036kbps 528Kbps

-------

But when connecting to server it fails. It was working for Last two months, and still when I checked with other vendor it worked well.

Hi,

I have BSNL Landline connection with number[protected]Ahmedabad District).
I have already submitted application to disconnect my broadband connection 3 months ago. I also received calls from BSNL officers to inquire/know about reason terminating broadband connection. But still broadband charges applies in my Landline bill.

Consider my complaint and take appropriate action, otherwise I am not...

My mob no is [protected] connection from ranchi BSNL and the plan jaijawan scheme. I have recharged 151 STV for roaming free facility but the cell provider not give the facility and i have reached in kolkatta last one week.i will complaint there but kolkatta customer care said this problum solve from jharkhand customer care and give the no [protected] &[protected] but these two nos are invaild when i call. pl what is the solutio of my problum

Sir, this is Tasmita Mohanty from ORISSA (Dist-Mayurbhanj) inform you that Rs-55 deducted from my balance automatically in between 20 days.i connect with the customer care but they are not responding.The packs are automatically activated,please stop those packs my complaint registered on 27 may no-E270R31124331.Before also their are many more complaint before but didn't have that complaint no.

Dear sir
i purchase a tablet PC from BSNL

my Booking Id is - 137090 allot of waiting finally i got this device on 15/05/2012 but after opening the packet i show that screen is broken, immediate i inform to couriar office,
aprox several thousand times i mail and phone to customer care but they are only processing nothing else my case is steel stand alone, one thing is to say that

"maine is product ko purchase kar bahoot badi galti ki hai koi sunne wala nahi hai, customer care phone karne par service center vejte hain service center wala bolta hai mai damage device ka kuch nahi karunga aap customer care bat kariy,Bhagalpur, Bihar men apka koi sevice center nahi hai, Patna, Bihar me hai jo ki yahan se 300 km door hai mujhe wahan jane-aane men karib 3000 Rs ka expence ata hai 3400 ke saman ke liye 3000Rs khrch karun mai, mai bahoot pareshan ho gaya hoon mujhe mera paisa wapas kariy, mujhe is device ko nahi lena hai " (just return my payment as soon as possible)

i am sending phtograph of tablet with attachment, reply me soon
My contact no is [protected]

From past 3-4 months the bsnl is charging Rs 30/- per month w/o my consent or request for Chat Service on my mobile no [protected]. Moreover I am not using chat service at all. The bsnl is requested credit the amt deducted to my prepaid account. Henceforth not to charge for any service which i have not requested. Bsnl is requested to immediately deactivate chat service from my mobile no [protected].

Regards

jaiswal

Sir,
With many respect and hope i am writing this letter to you. When I saw this site on net I thought that it can help me out of my EVDO speed problem. I am living at Adra town in district Purulia (W.B). I have an Evdo data card with the 825 unlimited scheme. I face many problems on slow speed like 40-50 kbps transfer rate. I did many complaint to Adra BSNL Office and Purulia district BSNL office, and also complaint on BSNL call centre. But no action has taken yet. For this low speed of Evdo every people of Adra are suffereing from last 40 days. Before 40 days the speed of evdo in adra was 350-400 kbps, but now it is 40-50 kbps. According to Adra BSNL office SDE and JTE it is the normal speed of EVDO, but as i read about EVDO it’s speed is 3.1 Mbps. Also some of there employees are telling one sector is not working since last 40 days out of 3 sectors. But we the people are facing many problem for this low speed of internet. Respected sir, i am jobless and “825” is a vast amount of money which we are spending per month for this internet service, but we are not getting the actual speed of EVDO. Sir, we know it’s a wireless connection, speed differs, but sir then also 50-60 kbps speed is not a real speed of a BSNL EVDO BROADBAND Data Card. . Only assurance and complain number are given from customer care, the complaint number given by customer care is 21541385. Kindly tell me what to do or please take the proper action for it. We are suffering for this low speed from several days. One can also mail me.

Thank You
Animesh Bauri
[protected]@gmail.com

Myself Rajeev Kumar , I have two bsnl sim & bsnl network is very week in my village so on night we switch off our bsnl when we switch on the next morning we got one-one messages in both mobiles that "Thank you for using value pack service. You have been charged Rs 10." When we call C Care they told us that you respond one call from company at 7:28 am on 7june. Sir please tell me how we recieve a call when our mobile is switch off & by Rules of TRY no call & message from company during 10pm-9am. Sir please help me my mb number is [protected] & mail: rajeev.[protected]@gmail.com

First of all,, as per your website n t.v adds said, you are the no 1 telecom service provider. . Thats not true.. Just sent a mail to TRAI about that.. Your consumer services are so poor. . Those 1503 (constomer care executive dnt knw anything except ,, do call back after 4 hr)
Thats a trash.. Also,, i want to port ma number to other service provider .. But ur customer care representative are not so helpful again..

Itz been 2.5 days since i m trying to deal with those customer care representative to get ma no port to other service..
Is this how bsnl management works.. Atleast do sort out those cust care people with their quality n mannar basis..
They dnt even knw how to talk,, they are not ma superiors..

Kindly, just do follow whatever process you want to n just give me that unique id no for port ma bsnl no..
I sent enough
PORT [protected]
To 1900. . .. . . All msg shows pending or failed..

And do note that,, all r not illetrate ..
Thank you..

Prashant Sharma.
Bsnl no: [protected]

Dear Sir

This is to bring to ur notice that Pantel Technologies are making wrong promises and commintments regarding the delivery of BSNL PENTA TAB. I am Vinod.V i had ordered for the tab REF:PENT0064484 and i received a mail to pay 3674 of money at Punjab national bank, i paid the same at the bank on[protected] with acknowledgement number M403142, after that i received a confirmation mail of payment clearance and i confirmed from the customer care also, they told that everything is ok u will get the product within 10 days till now i have not received , now when i try to call the customer care the numbers are not working and these are the numbers and mail id where i was getting touch with {customer support numbers are[protected], 4308999, 6454613, 6456849, 6456870. In case you cannot get through the customer support number, please email us at [protected]@pantel.in} . I here by request u to take action legally and help me to get back the deposited amount. As well as compensation for wrong promises and wasting the time of mine givng wrong information.


With Regards
Vinod.V

I LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD MY MOBILE NO.WAS [protected] Students plan. I REQUEST THE BSNL kerala TO BLOCK MY SIM IMMEDIATELY and ISSUE NEW SIM.

sir mere bsnl mobile ([protected]) se me sms se gprs pack activat karna chata hu, to mene custumercare se baat kari to custumercare ne
HELP DATA2 ko 52244
par bejne ke liye kaha to mene sms bej diya lekin muje reply aya
no option available for your plan
mene kai baar sms beja lekin har baar yahi reply aya kai baar custumercare se baat kari leki kabhi custmercare kahta he ki line kharab he kabhi kahta he 2 hrs me seva shuru ho jaygi me to bsnl ki seva se pareshaan ho chuka hu
bsnl ki seva sabse gandi seva he

Sir, BV-Handgo fever offer[protected] continuously charging money Rs.5.00 for five days since 21 may 2012 from my bsnl prepaid no. [protected]. The fever offer automatically activated on my mobile. After checking message I sent message same day to unsubscribe the offer UNSUB FEVER to 55678 which charged Rs.2.00 for it. At the interval of five days company is charging five rupees continuously. I have lodged three times complain in bsnl customer care (123).complain no.-E31AS3355536 and F10AS3365722, other previous complain no. I missed, You can check the same.

i have booked a pantel tablet,my id is chirla,the consutomer care not responed i payed money in panjab national bank 3750
on 15/5/2012
till i not recevied my product,
they have sended the below email to me
,
Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT0087463

We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for penta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime o[censored]sage (*).
Exclusive benefits
The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.
Freight Charges
The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.
City / Region Freight
NCR (Delhi and surrounding areas within 30kms) Rs. 150
Bangalore (surrounding areas of 30kms are covered here) Rs. 150
Rest of the Country Rs. 225

The freight charge has to be added to the booking amount as detailed in the example below.
Payment Method
Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.

Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:

1. Product price: Rs. 3,249
2. BSNL 2G Data plan: Rs. 250
3. Freight charge applicable for home delivery: Rs. 150
4. PNB Transaction Fee: Rs. 25
5. Total amount to be deposited = Rs. 3,674 only.

Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674 Important points to be noted
Challan
A specific challan has been designed for this payment process, and is attached with this email. Any deposit in the PNB has to be compulsorily accompanied with this challan. This challan may not be available at the bank; has to be printed out by you, filled and deposited at the bank. Please note that the information accuracy is the sole responsibility of the customer and we encourage you to verify it before depositing the payment in PNB.
Payment Issues
In the event of any issue/problem in depositing the challan & the cash payment at any PNB branch, please reach us at +91 [protected]
Correct deposit of the amount
Please note that in cases where the correct payment is not made as per the plan selected while booking, we wouldn’t be able to dispatch your product. Please be careful in filling up the challan and depositing the complete amount. .
Activation Process
While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.

As a mandatory requirement (defined by the Department of Telecommunications (DOT); Govt. Of India), you are required to submit 1 photograph, 1 ID proof and 1 address proof – for activation of the BSNL SIM bundled with the devices. It is important to state here that the responsibility for successful activation of the BSNL SIM card rests with you only. For any assistance in the process, please feel free to call the customer care help lines of Pantel Technologies at[protected]. .
Delivery Lead Time
After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product in 24 to 48 hours (for NCR/ Bangalore region) and in upto 96 hours (for all other locations), through our contracted courier service providers.

In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [protected]@pantel.in - or - reach out to our customer care numbers mentioned below.
Confirmation Method
Please click here to read the terms and conditions and confirm your order delivery.

For delivery specific queries, please write to [protected]@pantel.in

For any technical queries on the product/its functionalities, please write to [protected]@pantel.in

We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.

* Please refer to the data plans and associated savings by visiting the product section on www.pantel.in

Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
Pantel Technologies
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care :[protected]
Technical Queries : [protected]
Fax :[protected]

last two months my phone bills is to high..
please chek it..
and suggest me diffrent plans..
why my bills go very high reply fast..
jay shah
[protected]

not getting Speed of 3g even after recharging my mobile with 601 3g recharge voucher, getting just 125kbps speed, with downloading speed of just 10 kb/s, registered my complain 3 times to bsnl customer care but, it remain unsolved details of that complains
F[protected] on 6/6/2012
F[protected] on 8/6/2012
F[protected] on 9/6/2012
please some one help
kailash sukhwani
mob [protected]
[protected]@gmail.com

Sir, I have approached to BSNL office(JTO) , Hijli at IIT, KGP many times for installation of a broadband connection. But they have not installed saying no port/pair is available. Thus the study of my grown up daughters is being hampered. BSNL says Broadband connection will be provided in every villages, but I am not provided even there are so many Broadband connection in my locality just at a distance of hardly 100 mtrs.(My contact no. is [protected])

Sir
my land line number [protected] is not working in 2 month. I complaint many times to the chemperi and srekandapuram exchange but there have no response for the complaint please take necessary action

thanks and regards
Annakutty

Sir/madam,
Our office phone is totally dead since 6 weeks. We have booked several complaints but there is no results and phone didn't work one day. We personally request to lineman many times. All office work is held up and we all are suffering a lot. It is very urgent please.
Spm khandsa road post office
Raj nagar gurgaon haryana
Phone no.[protected]