Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have a BSNL landline connection in chennai. Since the migration of Online payment of bills from bsnlchennai to portal.bsnl.com has taken my bills are overlapping every month. Due to this i keep paying bills in cash at the collection center. The bills that I pay in cash dont get reflected in the online system and next shows me the amount as still pending to be paid. Because of which I;m unable to pay the next month bill online. This month I paid my bill online along with previous month bill but it doesnt get reflected in the system. Amount has been debited from my bank account but the bill status in the bsnl site still shows as pending.
Kindly address this issue as soon as possible.

I cancelled my landline and handedover the handset on 28th February 2012, I was promised the refund of my security deposit of Rupees 3000/- within the coming 60days. Now after 120days no refund has been made. When I inquired I was given a reference number RE[protected] and told that on 16th April 2012 an approval for the amount of Rupees 1081.85 was given and that I should follow up on tel no. [protected]. I have been calling for over 3 days now and nobody answers the phone!
My complain is
1. Why have they approved 1081.85 as refund when I deposited 3000 Rupees
2. Why the delay for sending my draft/ cheque
3. BSNL why don't they answer their phones???

Appreciate if someone can enlighten me about this!

Ashok Kumari

I gave a request for reconnection of my land line which was given for safe custody for 4 months while I was away from India. Even after 10 days no action has been taken to give my phone connection in spite of several phone reminders. I am not able to use my phone or internet. My telephone number is[protected]. I am frustrated by the indifference of bsnl, Chennai ( the office at which complaint was given is the one in GR complex, Nandanam, Anna salai,Chennai - 35.)

Dear Sir,

My Name is harish and i have not received the landline bills since 2-3 months. Now i require my bills for my address proof purpose .
My Landline Number is[protected].
Address: H-No 3476,MIG-II Phase,Vidyutnagar,BHEL,RC Puram,Hyderabad-32

Please do need ful.
My mobile number is [protected]
mail id is harish.[protected]@gmail.com
If hard copy is difficult please i need soft copies of bills from march-june 2012 by mail.

Thanks & Regards

Harish

Bsnl have deducted rs. 8 from my balance in the name of subscription of fever-offer which I didn't activate.
Even when I tried to deactivate it by typing the exact message "unsub fever " to 55678, 1.5 INR have been deducted whereas fever has not been deactivated.
The reply message said "your request could not be accepted due to incorrect keyword" even though all the keywords are correct.

Please take necessary steps to get me out of this trouble.

I am having issues with the slow speed provided by Bsnl Internet services (Broadband) . I don't get the speed promised by them , and most of the time service's are down . There is no fun of calling the customer care of Bsnl Broadband . No action's are taken . And they don't even feel shameful by cheating the people !

Landline no.[protected]. Out of service past one week.

dear sir,
i am an officer in state bank of india, lucknow. im using prepaid bsnl mobile services for the past >8 years. although costs of services are low here but i have faced situations where without my knowledge and permission bsnl has deducted charges for some services which i had not activated like utsav pack, caller tunes.
this time also bsnl has deducted rs.42/- twice, in may 2012 and in june 2012 for activating bsnl instrumental caller tune in my number-[protected]. though i have activated caller tune"raabta" from movie agent vinod, and i dont have any problem in paying for the same. but soon after i got an sms for deduction of charges for my "raabta" tune, i got another msg from bsnl tune that "bsnl instrumental tune" is activated in ur number and charges will be deducted. soon the charges were deducted and in the following month in june also my charges got deducted on 11/06/2012.
i request you to refund my wrongly deducted charges of rs. 42 *2 = 84/-
yours sincerely,
nupur tewari
[protected]
[protected]@gmail.com

Dear Sir,
My home land line connection[protected] has not been working for past one & half month. Even thought I complained in Exchange multiple times, they just informed that it is a problem with cable. But nobody has attended this issue as of now. This is not a single user/house issue, but my neighbor families are also facing the same problem. So please do the necessary to check the cable and restore the connection as early.
Thank You,
Sijil George -[protected]

Sir/Madam,
Am complaining on my father behalf. My father Mr R. Sathya Moorthy, having a postpaid connection of BSNL chennai circle of number [protected]
repeatedly getting messages from BSNL service LOVE GURU and Special wallpaper pack. he dint activate them but we are getting those messages. also we spoke with the customercare who are not taking any action. also we tried to send sms to 58558 to which alone our sms sending gets failed. Please take the necessary action.

Thanking you

yours faithfully
S. ARUL VIGNESH

HAVING BSNL LANDLINE AT OFFICE NO.[protected] NOT WORKING SINCE 5-6 DAYS , ALSO REPEATEDLY HAVE TO COMPLAINT TO EXCHANGE, SOME DB PROBLEM SEEMS TO BE WHICH IS NOT BEING REPLACED LONG TIME.

ALSO HAVING BSNL AT RESIDENCE NO.[protected] WITH BROADBAND FACILITY OF WHICH DSL SIGNAL OF MODEM ALWAYS BLINK WITH FAILURE OF NETWORK, PROBLEM IS NOT RECTIFIED EVEN AFTER REPEATED COMPLAINTS.

SAJID FAZLANI,
B.E.CIVIL.,
RATNAGIRI.

Our Land Line[protected] is not working since 45 days, my parents age 70yrs were in touch with Palghar Telephone Office as well local Kelve office for more than 3 times.
Still phone is not working, for aged person it is difficult to reach Palghar Office frequently.
Our address is
AT& Post :- Kelve-Jasodi,Tal-Palghar,Dist-Thane,Pin-401401.
Please let us me know what more I need to do to get my landline repaired.

I HAVE LOST MY 3 NOS. BSNL SIM CARDS AS MY BAG WAS LOST FROM LOCAL TRAIN. I CONTACTED CUSTOMER CARE BUT AS I COULD NOT TELL THEM THE EXACT LAST RECHARGE AMOUNT, THEY HAVE NOT REGISTERED THE COMPLAINT. I AM REGISTERED PERSON OF ALL THOSE THREE NUMBERS. PLEASE HELP ME TO GET IT BLOCKED PERMANANTLY..

PHONE NOS. - [protected], [protected],[protected]

THANK YOU.

Problem: For last one month BSNL internet not working, although I am paying broadband monthly rental.

My line is down from last 1 month & I am paying for nothing.BSNL staffs behaves like illiterate. I am deep pain. No JTO / SDO helping me.
They dont even dont entertain phone call. Don know what era they belongs. [Stone age or Iron age]

I dont also understand their Job role assigned with requirement including SDO.

I have 2 modems working good with other vendor & BSNL staff says My Modem is bad. forcing me for no result. All Grievance numbers are wrong.


Device: NetGear DGN 1000,
Modem Status: Not able to login to server, Error 651
initialize LCP fails
[protected][protected]
My Configuration: ADSL Settings
Multiplexing Method: LLC-Based
VPI: 0
VCI: 35
DSL Mode: Auto (Multi-Mode)

-------
Router Status shows as below:
MY Modem Status
Down Stream Upstream
Attinuation 7 6.4
SNR 32 25
ADSL Connection Speed 2036kbps 528Kbps

-------

But when connecting to server it fails. It was working for Last two months, and still when I checked with other vendor it worked well.

Hi,

I have BSNL Landline connection with number[protected]Ahmedabad District).
I have already submitted application to disconnect my broadband connection 3 months ago. I also received calls from BSNL officers to inquire/know about reason terminating broadband connection. But still broadband charges applies in my Landline bill.

Consider my complaint and take appropriate action, otherwise I am not willing to continue my Landline connection.

Regards,
Devang Vyas

My mob no is [protected] connection from ranchi BSNL and the plan jaijawan scheme. I have recharged 151 STV for roaming free facility but the cell provider not give the facility and i have reached in kolkatta last one week.i will complaint there but kolkatta customer care said this problum solve from jharkhand customer care and give the no [protected] &[protected] but these two nos are invaild when i call. pl what is the solutio of my problum

Sir, this is Tasmita Mohanty from ORISSA (Dist-Mayurbhanj) inform you that Rs-55 deducted from my balance automatically in between 20 days.i connect with the customer care but they are not responding.The packs are automatically activated,please stop those packs my complaint registered on 27 may no-E270R31124331.Before also their are many more complaint before but didn't have that complaint no.

Dear sir
i purchase a tablet PC from BSNL

my Booking Id is - 137090 allot of waiting finally i got this device on 15/05/2012 but after opening the packet i show that screen is broken, immediate i inform to couriar office,
aprox several thousand times i mail and phone to customer care but they are only processing nothing else my case is steel stand alone, one thing is to say that

"maine is product ko purchase kar bahoot badi galti ki hai koi sunne wala nahi hai, customer care phone karne par service center vejte hain service center wala bolta hai mai damage device ka kuch nahi karunga aap customer care bat kariy,Bhagalpur, Bihar men apka koi sevice center nahi hai, Patna, Bihar me hai jo ki yahan se 300 km door hai mujhe wahan jane-aane men karib 3000 Rs ka expence ata hai 3400 ke saman ke liye 3000Rs khrch karun mai, mai bahoot pareshan ho gaya hoon mujhe mera paisa wapas kariy, mujhe is device ko nahi lena hai " (just return my payment as soon as possible)

i am sending phtograph of tablet with attachment, reply me soon
My contact no is [protected]

From past 3-4 months the bsnl is charging Rs 30/- per month w/o my consent or request for Chat Service on my mobile no [protected]. Moreover I am not using chat service at all. The bsnl is requested credit the amt deducted to my prepaid account. Henceforth not to charge for any service which i have not requested. Bsnl is requested to immediately deactivate chat service from my mobile no [protected].

Regards

jaiswal

Sir,
With many respect and hope i am writing this letter to you. When I saw this site on net I thought that it can help me out of my EVDO speed problem. I am living at Adra town in district Purulia (W.B). I have an Evdo data card with the 825 unlimited scheme. I face many problems on slow speed like 40-50 kbps transfer rate. I did many complaint to Adra BSNL Office and Purulia district BSNL office, and also complaint on BSNL call centre. But no action has taken yet. For this low speed of Evdo every people of Adra are suffereing from last 40 days. Before 40 days the speed of evdo in adra was 350-400 kbps, but now it is 40-50 kbps. According to Adra BSNL office SDE and JTE it is the normal speed of EVDO, but as i read about EVDO it’s speed is 3.1 Mbps. Also some of there employees are telling one sector is not working since last 40 days out of 3 sectors. But we the people are facing many problem for this low speed of internet. Respected sir, i am jobless and “825” is a vast amount of money which we are spending per month for this internet service, but we are not getting the actual speed of EVDO. Sir, we know it’s a wireless connection, speed differs, but sir then also 50-60 kbps speed is not a real speed of a BSNL EVDO BROADBAND Data Card. . Only assurance and complain number are given from customer care, the complaint number given by customer care is 21541385. Kindly tell me what to do or please take the proper action for it. We are suffering for this low speed from several days. One can also mail me.

Thank You
Animesh Bauri
[protected]@gmail.com