Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Myself Rajeev Kumar , I have two bsnl sim & bsnl network is very week in my village so on night we switch off our bsnl when we switch on the next morning we got one-one messages in both mobiles that "Thank you for using value pack service. You have been charged Rs 10." When we call C Care they told us that you respond one call from company at 7:28 am on 7june. Sir please tell me how we recieve a call when our mobile is switch off & by Rules of TRY no call & message from company during 10pm-9am. Sir please help me my mb number is [protected] & mail: rajeev.[protected]@gmail.com

First of all,, as per your website n t.v adds said, you are the no 1 telecom service provider. . Thats not true.. Just sent a mail to TRAI about that.. Your consumer services are so poor. . Those 1503 (constomer care executive dnt knw anything except ,, do call back after 4 hr)
Thats a trash.. Also,, i want to port ma number to other service provider .. But ur customer care representative are not so helpful again..

Itz been 2.5 days since i m trying to deal with those customer care representative to get ma no port to other service..
Is this how bsnl management works.. Atleast do sort out those cust care people with their quality n mannar basis..
They dnt even knw how to talk,, they are not ma superiors..

Kindly, just do follow whatever process you want to n just give me that unique id no for port ma bsnl no..
I sent enough
PORT [protected]
To 1900. . .. . . All msg shows pending or failed..

And do note that,, all r not illetrate ..
Thank you..

Prashant Sharma.
Bsnl no: [protected]

Dear Sir

This is to bring to ur notice that Pantel Technologies are making wrong promises and commintments regarding the delivery of BSNL PENTA TAB. I am Vinod.V i had ordered for the tab REF:PENT0064484 and i received a mail to pay 3674 of money at Punjab national bank, i paid the same at the bank on[protected] with acknowledgement number M403142, after that i received a confirmation mail of payment clearance and i confirmed from the customer care also, they told that everything is ok u will get the product within 10 days till now i have not received , now when i try to call the customer care the numbers are not working and these are the numbers and mail id where i was getting touch with {customer support numbers are[protected], 4308999, 6454613, 6456849, 6456870. In case you cannot get through the customer support number, please email us at [protected]@pantel.in} . I here by request u to take action legally and help me to get back the deposited amount. As well as compensation for wrong promises and wasting the time of mine givng wrong information.


With Regards
Vinod.V

I LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD MY MOBILE NO.WAS [protected] Students plan. I REQUEST THE BSNL kerala TO BLOCK MY SIM IMMEDIATELY and ISSUE NEW SIM.

sir mere bsnl mobile ([protected]) se me sms se gprs pack activat karna chata hu, to mene custumercare se baat kari to custumercare ne
HELP DATA2 ko 52244
par bejne ke liye kaha to mene sms bej diya lekin muje reply aya
no option available for your plan
mene kai baar sms beja lekin har baar yahi reply aya kai baar custumercare se baat kari leki kabhi custmercare kahta he ki line kharab he kabhi kahta he 2 hrs me seva shuru ho jaygi me to bsnl ki seva se pareshaan ho chuka hu
bsnl ki seva sabse gandi seva he

Sir, BV-Handgo fever offer[protected] continuously charging money Rs.5.00 for five days since 21 may 2012 from my bsnl prepaid no. [protected]. The fever offer automatically activated on my mobile. After checking message I sent message same day to unsubscribe the offer UNSUB FEVER to 55678 which charged Rs.2.00 for it. At the interval of five days company is charging five rupees continuously. I have lodged three times complain in bsnl customer care (123).complain no.-E31AS3355536 and F10AS3365722, other previous complain no. I missed, You can check the same.

i have booked a pantel tablet,my id is chirla,the consutomer care not responed i payed money in panjab national bank 3750
on 15/5/2012
till i not recevied my product,
they have sended the below email to me
,
Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT0087463

We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for penta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime o[censored]sage (*).
Exclusive benefits
The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.
Freight Charges
The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.
City / Region Freight
NCR (Delhi and surrounding areas within 30kms) Rs. 150
Bangalore (surrounding areas of 30kms are covered here) Rs. 150
Rest of the Country Rs. 225

The freight charge has to be added to the booking amount as detailed in the example below.
Payment Method
Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.

Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:

1. Product price: Rs. 3,249
2. BSNL 2G Data plan: Rs. 250
3. Freight charge applicable for home delivery: Rs. 150
4. PNB Transaction Fee: Rs. 25
5. Total amount to be deposited = Rs. 3,674 only.

Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674 Important points to be noted
Challan
A specific challan has been designed for this payment process, and is attached with this email. Any deposit in the PNB has to be compulsorily accompanied with this challan. This challan may not be available at the bank; has to be printed out by you, filled and deposited at the bank. Please note that the information accuracy is the sole responsibility of the customer and we encourage you to verify it before depositing the payment in PNB.
Payment Issues
In the event of any issue/problem in depositing the challan & the cash payment at any PNB branch, please reach us at +91 [protected]
Correct deposit of the amount
Please note that in cases where the correct payment is not made as per the plan selected while booking, we wouldn’t be able to dispatch your product. Please be careful in filling up the challan and depositing the complete amount. .
Activation Process
While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.

As a mandatory requirement (defined by the Department of Telecommunications (DOT); Govt. Of India), you are required to submit 1 photograph, 1 ID proof and 1 address proof – for activation of the BSNL SIM bundled with the devices. It is important to state here that the responsibility for successful activation of the BSNL SIM card rests with you only. For any assistance in the process, please feel free to call the customer care help lines of Pantel Technologies at[protected]. .
Delivery Lead Time
After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product in 24 to 48 hours (for NCR/ Bangalore region) and in upto 96 hours (for all other locations), through our contracted courier service providers.

In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [protected]@pantel.in - or - reach out to our customer care numbers mentioned below.
Confirmation Method
Please click here to read the terms and conditions and confirm your order delivery.

For delivery specific queries, please write to [protected]@pantel.in

For any technical queries on the product/its functionalities, please write to [protected]@pantel.in

We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.

* Please refer to the data plans and associated savings by visiting the product section on www.pantel.in

Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
Pantel Technologies
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care :[protected]
Technical Queries : [protected]
Fax :[protected]

last two months my phone bills is to high..
please chek it..
and suggest me diffrent plans..
why my bills go very high reply fast..
jay shah
[protected]

not getting Speed of 3g even after recharging my mobile with 601 3g recharge voucher, getting just 125kbps speed, with downloading speed of just 10 kb/s, registered my complain 3 times to bsnl customer care but, it remain unsolved details of that complains
F[protected] on 6/6/2012
F[protected] on 8/6/2012
F[protected] on 9/6/2012
please some one help
kailash sukhwani
mob [protected]
[protected]@gmail.com

Sir, I have approached to BSNL office(JTO) , Hijli at IIT, KGP many times for installation of a broadband connection. But they have not installed saying no port/pair is available. Thus the study of my grown up daughters is being hampered. BSNL says Broadband connection will be provided in every villages, but I am not provided even there are so many Broadband connection in my locality just at a distance of hardly 100 mtrs.(My contact no. is [protected])

Sir
my land line number [protected] is not working in 2 month. I complaint many times to the chemperi and srekandapuram exchange but there have no response for the complaint please take necessary action

thanks and regards
Annakutty

Sir/madam,
Our office phone is totally dead since 6 weeks. We have booked several complaints but there is no results and phone didn't work one day. We personally request to lineman many times. All office work is held up and we all are suffering a lot. It is very urgent please.
Spm khandsa road post office
Raj nagar gurgaon haryana
Phone no.[protected]

Dear sir/madam

A message named BZ-FTECH comes in my mobile saying that an offer called FEVER offer will get renewed in two days(which costs Rs.3) and if if we want to stop it, send a message UNSUB FEVER to 55678( which costs Rs.2). I have tried sending message inorder to stop it many times, but nothing changes and I will get a renewal in next three days. This had been been happening for the last three months. I contacted customer care and they asked me to send some other message. Even after doing that, nothing changed.

I hope that you will understand this problem and I request your goodness to kindly take necessary steps against the same.

Thanking you

Hi

Despite being comlaining about the fault numrous times in BSNL office, Ambala City, my landline is still not working properly. Lot of background noise is coming while making or recieving a call. Everytime the BSNL executive comes and fixes it temporarily and after couple of days it reaches to same stage.

Also I applied for broadband which after setup has never worked properly either. I lodged complaint for numrous times and when I asked for complaint number they simply refused by saying that there is no complaint number as such. A register is placed on their table which I dont think they have ever taken seriously.

Please help me and other people like me who are suffering from the carelessness of BSNL department.

Regards
Sachin

Sir,

Unfortunaltely my sim card was blocked today at 10 p.m.I don;t know what to do?one of my friends told me that i should know the PUK code.my mobile no.is [protected] and sim no. is[protected].I'll be grateful if you help me.

your's faithfully,
Mr.Das

Hi,

Complaint regarding the BSNL landline number[protected].
The number is on the name of my father, Satish Narayan Pandit.
It comes under BSNL Kalyan billing area.

The complaint is the landline line problem.
when I try to call any number its giving a voice message
"Sorry, the number you dialed cannot be reached now. Please try again later."

This problem happens every 3-4 days in a month, since last 8 months.
Need to find the root cause of the problem and need permanant solution on this.
with taking a strict action that this kind of problem not occurs.

Regards,
Mandar Pandit.

Name : Naresh Sharma
Mo.No. [protected]

Respected Sir,

It is said that I am the user of BSNL Prepaid mobile and this sim is taken under scheme of pyaari Jodi in my father name Shri Kirodi Mal Sharma. I want to say that on[protected] I have a main account balance of Rs. 126.60 and I am went to out of station for 7 days. When I come back on[protected] and check my balance than I am shocked because my main account balance is shows 95.60 means Rs. 32 have deducted for any value added services which is activated by fault of your computer system. This is for your kind information that when I am out of station and my mobile is switch off then how my balance has been deducted by you. I understand that this is the fault of your computer system because when I am out of station in that period and my mobile is switch off then told me how my main account balance is deducted. So I request you to please check your system and I know that your system will also shows that my mobile is switch off in those period. So I request you to please Refund of My main account balance of Rs. 32 Immediately to my account and deactivate all services which is activated by you in my mobile as soon as possible.

I want to give suggestion to you that before 3 years BSNl is my best mobile services provider but in this time the services of BSNL is very bad position because in every 5 to 10 days a wrong deduction have been made by your system or your supervisor I don’t know and when I call to customer care than only same procedure has been followed by you that your complaint have been registered and you will get solution in 24 to 48 hours. This is for your kind information that I have made complaint in 1000 times but I have not received any sms or phone about my complaint. This is the main funda of BSNL that first wrongly charged then registered complaint and said that the charged has been right. If you are not satisfied by me please check your computer records that in last one month how many complaints have been registered by you and how many customers have received their wrongly charged balance then you know that only you have been charged but refund to any customer. Think about it you
Awaiting your response

Naresh Sharma

I am a BSNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap1.indiatimes.com/wapsub.html?t=subwapbikbabes5&=mdc&a=1.


Thanking you

On May 29, 2012, I called the DataOne Helpline number to request an ethernet cable for my BSNL provided Siemen's modem as I wish to connect it to Apple Airport Extreme. I was issued a Docket number [protected] . There has not been any communication from BSNL till date.
This morning my wifi started malfunctioning. I have been been trying the helpline number since 8.30 a.m. Finally at 11 a.m., a lady answered my call and informed me that she could not accept my complaint as the first one was not yet solved. She requested me to call[protected] and speak to the Divisional Officer. No one answered this number. Finally at 12:45 an employee answered and informed me that they were about to go on strike, hence no one would be taking my calls or complaints.
He asked me to call 22872020 and speak to Mr Debnath, the Div Officer. This number is continuously busy!!!
It's easier getting through to God than these incompetent bunch of Govt employees who believe they're doing us a favor just by doing their jobs!

Every week I receive a sms from BZ[protected] and an amount of either 7/- or 4/- is deducted for Subscribing Haysa Kavita Pack. This service was not enabled by me before. Secondly I spoke to customer care & they suggested me to send a sms 'UNSUB ALL ' to 155223. I even asked them to unsubscribe the service from their end. They informed that it has been done but even after unsubscribing I am receiving sms from the above number and amount is deduced without my concern

Kindly let me kow how do I proceed further,

Regards,

Nitin Dabholkar, [protected]