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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Sep 10, 2026
Complaints 15984
Resolved
6091
Unresolved
9893
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 49

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M
Mpsingh12th
from Basti, Uttar Pradesh
Apr 11, 2022
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Address: Naman Telecom, Post - Gaur, District - Basti

My bsnl Brodband account number
[protected] and phone nunber - [protected]
is discontinued in November 2021 but still i
getting billing messages every month and it's
increasing every month.
Dear team bsnl please solve my issue as soon
possible. If i not using the service and
discontinued connection how you can charge
me bills?
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    E
    Er. Sonu Babu Kushwaha
    Apr 10, 2022
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    UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

    This message i am getting after sending the port message on 1900,
    Mobile number [protected],
    This is a prepaid number and don't have any contact with company.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      M
      Manjeshreddyn
      from Kolar Gold Fields, Karnataka
      Apr 10, 2022
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      Address: Bemlquarters KGF

      2g network problem indoor 3g not at all working complained several times but no response from BSNL
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Ravindra aingh
        Apr 10, 2022
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        Address: Aurangabad Bihar

        Hi ConsumerCourt,

        I had planned to port my BSNL prepaid number([protected]) to Another operator.
        Thus I sent PORT to 1900. (Many times)
        Even after messages I couldn't get UPC code till now.
        Bsnl service is very poor. i'm having trouble of calling and internet service is extremely very bed. I have come to BSNL office many times but not solution found.
        I need this solution urgently.

        Regards
        Ravindra singh
        Mobile number:-[protected]
        State:- Bihar
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          Avishek Agrawal
          from Ambala, Haryana
          Apr 9, 2022
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          Address: porsa

          I am subscribe cinema plus subscription trial pack after activate pack i am deactivate auto renewal service but bsnl charge 129rs in monthly bill plssss solve
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            A
            [email protected]
            Apr 9, 2022
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            Address: Chhattisgarh

            Deviceverify 3cf20e0a-bee3-43e9-98a0-e41ae885b77 device verify code showed 3 times and also asked for alternate no . Also if not done my no. Will be locked
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              N
              Naziyafarman
              from Bareilly, Uttar Pradesh
              Apr 8, 2022
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              I done my recharge with ₹153 in 05/04/2022 but my number not working I call customer support but support not giving resolution.. support says wait till the 07/04 but I call today to customer care but executive not assistant me Properly.. I m to much suffering about the the matter bcom it's my new number.. please help me
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                Sumit_help
                from Baruipur, West Bengal
                Apr 6, 2022
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                Address: Shasan,p.s+p.o-Baruipur,kol-144

                Hello sir,
                I am sumit patra, i am a bsnl sim user(prepaid).my mobie number is [protected]..
                Me send sms from 1900 for port my number from another network..but my upc code are not genarated..
                Please help us
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  V
                  Veerendar Reddy
                  Apr 5, 2022
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                  Address: hyderabad

                  HI, i am veerendar.I joined bsnl recently from jio and network signal is poor and not getting incoming calls and sms quickly.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    V
                    vishalsuman123
                    from Jamshedpur, Jharkhand
                    Apr 5, 2022
                    Resolved
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                    Resolved

                    Address: mango dimna road shiv mandir line 831012

                    My sim card is lost no [protected] plz block the sim card
                    Apr 5, 2022
                    Complaint marked as Resolved 
                    i have lost my phone please block the sim card no is 8507693126
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    pleae block the sim card [protected]
                    Reply
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                      A
                      Ak Ansari
                      Apr 3, 2022
                      Resolved
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                      Resolved

                      Address: Bihar

                      UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                      Apr 8, 2022
                      Complaint marked as Resolved 
                      UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Apr 03, 2022
                      Updated by Ak Ansari                       UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                      Apr 03, 2022
                      Updated by Ak Ansari                       UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                      View replies
                      UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance
                      Reply
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                      3 found this helpful
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                        S
                        Surender194807
                        from Visakhapatnam, Andhra Pradesh
                        Apr 2, 2022
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                        Hello sir, my mobile no [protected] was recahrged with STV of 139, however the amount was deducted from my account and the mobile was not recharged.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          koolroy7
                          from Kolkata, West Bengal
                          Apr 1, 2022
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                          I'm not getting the UPC code from BSNL despite fulfilling all contractual obligations and lodging several complaints. The below attachment shows the message received after sending a UPC code request.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            sandip shetty
                            Apr 1, 2022
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                            My BSNL simcard is not working. Its not showing any signals. No messages nothing is coming.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              V
                              Viva143sps
                              from Lucknow, Uttar Pradesh
                              Apr 1, 2022
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                              Bsnl no network on roaming

                              I m resinding in NOIDA from 25 days on roaming but in sector 27 block c, no network is there. .. . .. i am getting a lot of problem., , , , ,
                              My prepaid mob no is [protected] (BSNL) from Lucknow. . .this number is on roaming since 1 month and now feeling that I am totally cut from world and even not getting sms on time.

                              I req to take care at the earliest so that I could continue my No.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                D
                                Desh67
                                from new delhi, Delhi
                                Mar 31, 2022
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                                While i am aplying to mobile number portability there is a sms given to
                                Bsnl did not give 4g network internet so i want port my sim but these message shown evertime when we sms on 1900
                                Plz solve my problem
                                Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  B
                                  Barish Behera
                                  Mar 31, 2022
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                                  Address: Odisha

                                  UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    Annapurna S
                                    from Bengaluru, Karnataka
                                    Mar 30, 2022
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                                    This is to inform that in my SIM the outgoing voice is not working since many days.Though the Incoming Sound is very much clear and correct. But, the Outgoing sound is not working.
                                    Due to this I am facing a lot of problem in my day to day life.

                                    Therefore, i will be highly obliged if immediate action is done from your side.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      A
                                      Akramul Haque
                                      Mar 29, 2022
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                                      Address: Vill Bagoia Post Madansath Dist Saran Bihar 841201

                                      Dear sir,
                                      Whenever I send message for UPC then received a message from BSNL:-
                                      "UPC CANNOT BE GENERATED AS THERE ARE SUBSISTING CONTRACTUAL OBLIGATIONS WITH YOUR SERVICE PROVIDER. PLEASE CONTACT YOUR SERVICE PROVIDER FOR FURTHER ASSISTANCE"

                                      Customer is not receiving my call and I very depressed. Pls help me earliest. My details is as follows:-
                                      Name - Akramul Haque
                                      Mobile- [protected]
                                      Circle- BSNL Bihar
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        M
                                        Mithunzr9
                                        from Howrah, West Bengal
                                        Mar 28, 2022
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                                        Sir/ Madam,
                                        MY BSNL Prepaid mobile number is [protected]. On from 25.03.22 I sent several messege to 1900 for port out, I got reply from 1901 that "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance". After that I several time called to BSNL service centre, submitted complaint and they assured me that the problem will be solved before 28 March at 11:49, but still the problem not solved and now when I sent message for upc code reply came as " Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time". Thereafter I called again to customer care they asked me to reach at BSNL exchange office for further assistance. Sir, Today on 28.03.22 my recharge validity will be expired. Still no fruitful results came out for generating a UPC code.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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