Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

Complaint : BSNL GMTD Kanpur UP(E)
landline Telephone 2583370
i) Adjustment for Broadband Installation Charges Rs.250/-
ii) Adjustment for Broadband Security Charges Rs.500/-
iii) Not providing 20% rebate available under plan to PSU Employees
iv) imposing penalties every month

W/r to above, the said phone was installed at my residence with internet facility loaded with BBG-FN-Home_500-Combo_Monthly and the charges claimed vide thier invoice no. [protected] dated 08.10.11 as under were paid accordingly.
Adjustment for Broadband Security Deposit Rs.500/-
Adjustment for Broadband installation charges Rs.250/-
However, the bill for the month of Jan 12 received vide Invoice NO. [protected] dt 08.02.12, the captioned charges were loaded as under with changed of initial plan to BB-Home_Combo-UL-625 monthly without any mandate for plan change.
Adjustment for Broadband Security Deposit Rs.625/-
Adjustment for Broadband installation charges Rs.250/-
Penalty Rs.10.00
The bill for March 12, again the penalty of Rs.16.38 were loaded vide bill invoice NO. [protected] dt 07.03.12.
I, therefore, request you to preseved my initial plan BBG-FN-Home-500-Combo-Monthly with the retrospective date and provide the amended bill for the month of March 12, so as to enable me for making payment accordingly. In addition to that, 20% addtional rebate available to PSU Employee under the plan has also not passed to me since inception. Please arrnge to provide the same for the date of installation.
Despite this complaint duly received in Senior General Manager BSNL GMTD Office The Mall Kanpur 208001 on 14.03.12, no action was taken and bill for the month of March 2012 received on 17.04.12 with same anomoly. Personal visit to their office & phone conversations were failed. It appears that the BSNL authorities are not keen in solving the problem & show their arrogance. Customer Care Set of BSNL is totally inefective.
I hope to take personal bestow on the captioned matter.
thanks
Manoj Kumar Agnihotri
LIG 44 Patrakarpuram Kanpur 208002
Tel [protected], [protected]
e-mail [protected]@sbi.co.in

I gave request for new broadband connection from BSNL 8 months back, still they are not providing me the connection......
There are working BSNL landlines in my street , but there are no provision to new connection in the existing junction box. So they told me we'll add new connection ports and then will give me landline connection. Its been 8 months since i gave request and still they didnt increase ports in the junction box and no proper response as well. Is there any influential person or complaint cell which can make them increase the connection ports in my street so that i can get my connection. None of the private landline networks like Airtel , reliance have service in my street and its only BSNL available but without provision to add new connections. Currently i' m using wireless internet connection but this is quite costly and speeds are very much fluctuating.. Any help to solve this problem is apreciated..

Respected sir, i have a BSNL postpaid card(Krishi card) and its no. [protected].From last few months, i m facing too many problems like call drop,net surfing network error,etc.i did the complaint in Bsnl customer care but they always said that problem is in progress or problem is resolved.but still i m facing same problem so i decide to complaint here. so please resolve my problem ,its my humble request.
thank you
problem details : 1. call drop,
2.display "network error' while calling
3.net surfing speed also very slow

I was proud to say I'm the BSNL customer.I'm using STUDENT SUVIDHA BSNL plan in KERALA from 2009 ,they had introduced 1 year validity recharge.It was ok till last year.But now they had stopped the validity recharge. It's AGAINST CONSUMER RIGHTS to discontinue validity recharge of old plans.They can stop providing old plans to new one's in future but cannot order their consumer's to change the plan by forcing.This some what like British ruling INDIA

Awaiting the reply regarding BSNL's unreliable customer service.

My self Mehul D Thakkar My sister has a BSNL Prepaid Card Her Mob No is [protected] She has call to BSNL Prepaid Customer Care so many times for stop Caller tune in her mobile but still not stop & in every month there is a charges of 30Rs deducted from her balance from so many times.
You can interact with BSNL Customer Care dept for the same so request you to pls credit all wrongly debited charges & stop caller tune on uregnt basis.

Now I will not call no to customer care dept for the same complain so do needful for the same.

please deactivate MUSIC ON DEMAND monthly charges activated on Telephone no.[protected]. complaint already made by me, has been said to be resolved vide registration no. [protected], where as Bill of March 2012 still reflects charges of Rs. 149/-. HELPLINE OF BSNL IS NOT RESPONDING AND PERSON ATTENDING CALL NOT FAMILIAR WITH THEIR JOB. IT IS REQUESTED TO DEACTIVATE MUSIC ON DEMAND IMMEDIATELY AND CONFIRM

Recently I am watching some fraud activity from BSNL. Without any sms they have started a service (Value Pack) on my mobile no-[protected] from 09.04.2012. Since then at least Rs 5/- has been deduct every day. When I realized I did a docket (CD1437732 dated 14.04.2012) on BSNL customer care for stopping this service as early as possible. No action been taken till today after 4 or 5 time knock. The executives are Kishore Ghosh, Shampa Patra, Prosenjit Biswas,Sudip Biswas. All of this says that the complain we forward with urgent tag and one of this says complains are solve but it take some time but no time limit has been given. At last I meet the manager of local exchange on 19.04.2012 but he was also fail to solve this problem and give me land line no [protected] and login another complain no D15CD1437732, and assure me that this person will solve out your problem. After call on above land line on 19.04.2012 they give me another land line no [protected] (Kanti Ranjan Das). This person assure me that the service will stop as early as possible. But still today the service is running and at least Rs 60/- has been deducted for sms and Rs 20/- for calling purpose. I call him for 2nd time on 20.04.2012 he said problem will solve within one hour and RS 10/- will refund. After 2 hour I again call him, he cut my call and login another complain against my connection D20CD31447109.

I think that this kind of irresponsible person do not have any right and capacity to hold this kind of post. This all persons are highly responsible for BSNL customer harassment. Either they do nothing hole day or do not know how to do a work. Otherwise is it possible that one complain has not been solve for last 10 days after 10 phone calls and 3 docket?

If I can express my headache for last 10 days to you, plz take any action against my complain. We are people from middle class so we do not have so much money and such time.

RESPECTED SIR,MERA NAAM SISHAN KUMAR HAI ,MAINE[protected] KO NEW LANDLINE CONNECTION AUR BROADBAND INTERNET ACTIVATE KARWAYA,MAINE 1600 Rs PAID KAR DIYE JISME 1100/ MODAM KE AUR 500/ DEPOSITE KE,MAINE 1 MAHINA BROADBAND KA 850 Rs WALA UNLIMITED PLAN LIYA THA,PEHLE HI MAHINE MERA BILL 2700 Rs BHEJ DIYA ,JAB MAINE EXCHANGE ME JAAKAR PATA KIYA TO MUJHE BATAYA GAYA KI ISME 750 Rs INSTALLATION CHARGE HAI AUR 1 MONTH KA ADVANCE AUR BAAKI SERVICE TAX,JAB MAINE POOCHA KI YE SAB MUJHE PEHLE KYUN NAHI BATAYA GAYA TO KOI WAJIB JAWAB NAHI MILA ,MAINE WO SARA BILL PAY KAR DIYA AUR CONNECTION DISCONNECT KARWA DIYA JO KI KARWANE ME MUJHE DIKKAT AAYI,MUJHE 1 MONTH KE LIYE BROADBAND USE KARNE KE TAKRIBAN 4000 Rs PAID KARNE PADE,YE CUSTMOR KE LIYE CHEATING JAISA HAI ,KRIPYA APNI POLICY,S KO TRANSPARENT BANAYEN AUR JAISA MERE SAATH HUA WO AURON KE SAATH NA HO,MERA LANDLINE NUMBER JO MAINE DISCONNECT KARWA DIYA HAI, [protected],YADI MUJHE MERA DEPOSITE JALDI REFUND HO JAYE TO MEHARBAANI HOGI. DHANYAVAAD

Dear Sir,

Sunil Kumar Garg,
Sr GM(NWP)CFA
BSNL Appeliate Authority
O/o CGMT, Maharashtra Circle, Mumbai.

Subject : Dead Telephone line no :[protected] and Broadband complaint registered.
Complaint reference numbers : [protected] for Dead Phone
[protected] for Broadband not working

The concerned Telephone number I,e,[protected] comes under the VNIT Exchange facility located near the IT Park, Nagpur. The first complaint was registered on 24th March on the phone no 2222198, and complaint reference number [protected] was received. There was no work performed in this regard for full 5 days.

My Grandfather who is 78 yrs of age, a Senior Citizen, himself approached the officers at the Exchange facility on 29th March and pleaded with them to take action for necessary repairs. He met with Mr Ninge and Mr Hatwar at the customer cell. He is a heart patient and requires Landline for Medical Emergencies. He personally took an acknowledgement on a drafted letter, a copy of which is in the attachment to this mail.

Still to our horror, no work was performed till 7th March (Saturday) and the line remained dead, when I personally visited them to understand the issues. On record and paper, which I had personally seen with them, Mr Ninge had forwarded the complaint to the exchange department on 31st March and subsequently again on 2nd April-12. This complaint was addressed to Mr Chandel in the exchange department. But it seems Exchange department paid no heed to this complaint as their complaint register did not have any details with our landline number. Mr Patel then registered a complaint in front of me in his register and tried to rectify the problem. There was some issue with Dish Lamp, and the correction was assured by Monday.

I again personally met Mr Wetey, in charge of the Exchange facility and he assured me that all actions will be taken. He talked to one, Mr Wankhede, incharge of the M&B Facility under the exchange and promised to get the work done soon. I stressed the importance of the landline, owing to the Senior Citizen being involved for MEDICAL EMERGENCIES. Since there were atleast 10,000 lines getting diverted to new technology, ours WAS PROBABLY GIVEN LOW PRIORITY.

By evening on March 7th, the landline was partially repaired. There was a humming noise still ongoing and the BROADBAND COMPLETELY STOPPED WORKING. By Monday, we had cross-connections in the landline and were unable to make/receive proper calls, along with non-working broadband services. We tried making more complaints through 198 service, but it said that the previous complaints were not resolved as of now.

Since 9th March, me and my Grandfather have given a call to Mr Wetey everyday, sometimes from our landline, sometimes from our mobile and he has been politely assuring us of better and repaired services everyday. He was to send a service engineer to our home, but the whole week even till today, ie. 16th March, no one has come to repair the lines. All our efforts and pleadings have been falling on deaf ears. If you want, you can check the records and you will be able to find out that everyday, we gave a follow-up call to Mr Wetey[protected].

From 16th April onwards, when there was absolutely no resolution to our problems, we started contacting the NODAL OFFICER Mr T.B. Wankhede (AGM, PRO) on[protected],[protected]. We sent them a mail also on the id : [protected]@bsnl.co.in. We had to send the e-mail thrice to them. We demanded an acknowledgement on receipt of the e-mail but that was denied on pretext of problem not being resolved yet. This was preposterous.

When we were about to send a FAX on[protected], the PRO Officer Bhupem informed that the FAX Cartridge was exhausted and thus they cannot receive the fax. Such is the apathy of BSNL NODAl office that we cant even get a formal acknowledgement for the complaint registered. Mr Wankhede was polite but the problem remains unresolved.

We gave a call everyday to Mr Wankhede till 20th April for resolution and status of the problem. The Broadband still remained inactive. Mr Wankhede asked us to contact Mr Ninge from VNIT Exchange but since our issues were falling on deaf ears even at the Nodal office, we decided to approach the Appeliate authority. (Sunil Kumar Garg, Sr GM(NWP)CFA, Mumbai)

To our utter surprise, the number mentioned on the BSNL website : http://www.bsnl.co.in/pg/pg1.htm for the Appeliate Authority does not connect at all. We were back to square one, with no place to go.

We eventually contacted the PGM Office of BSNL on[protected]. We repeated the issue here as well, and can only hope something will happen. We got a call from Mrs Dev who did ask the issues and whom all we had contacted and their responses.

We are extremely dissatisfied with the grievance mechanisms, the hierarchy, the blame games and the no-show of the service personnel. With such age of competition, we expected better services to loyal customers like us who have remained with BSNL for several decades.. Private players offer resolutions within 3 days, and here with BSNL, we have been regularly following up since 20 days, but in vain.

We are harassed and will strongly write about this in Nagpur leading newspapers.

This way of being treated by BSNL is the only reason why we had to port our 50 nos. Corporate Mobile connection to a better service provider a few months back. We guess there is no other option but to disconnect the landline altogether. The grievance mechanism of BSNL is in shambles and a disappointment to the PSU.

We request you to treat this matter with utmost urgency. We have taken a lot of pains writing to you, visiting your personnel, and making several calls here and there. We feel helpless. With my grandfathers medical emergencies, if anything goes wrong, we will have no choice but to blame BSNL services for their negligence and carelessness in handling customer complaints.

We hope you will be able to take immediate action.

In anticipation, a frustrated customer,

Siddharth Malani
[protected]

Hi Sir,

Recently I have been charged a sum of rupees 3*10=30 for using vastu service. But I haven't activated any service and while raising complaint to BSNL office for denial of the specified service, they are deactivating it and after one week they are starting to charge the same 10 Rs for every 3 days.This is happening for my mobile no: [protected]. Please let me know the approach to resolve the issue and to get the money refunded to my mobile by mobile to above provided mobile number or else via email to [protected]@hotmail.com

Hi Sir/Madam

Subject : Balance refund for Caller Tune.

I am S.Manikandan My Mobile Number : [protected] (Problem also same number [protected])

I have problem on last 2 weak. I call to 1503 and give compliant on[protected] afternoon 1.00 pm that "I am not interested to use caller tune so kindly deactivate" and the complaint has taken by the services Agent and they said within 24 hours caller tune will be deactivated. The caller tune is deactivated 16 or [protected] successfully but balance reduces(30 Rupees) on[protected] morning 10.11 am and again i will contact to 1503(customer care)but they didn’t response me properly they asking me to wait or call back or lot of the person disconnect the call but i dint get the solution. I need the Refund because I give it compliant on[protected] but the balance reduces on[protected]. I will call to[protected] evening(4pm to 6pm) Agent said the complainant will be closed you are BSNL caller tune deactivate successfully but Exactly caller tune to be deactivated on[protected] evening only. So please kindly refund the amount

Thank you.

I calling to customer care using those mobile numbers only ([protected], [protected])

Sir,

Please unsubscribe my Bhavishyavani service immediately.
It was only by mistake that I pressed ok and I am being deprived of Rs. 20 every month.
From my mobile no [protected] I tried to send unsubscribe but message is not being sent. I am not at all interested in it.
Please unsubscribe it.

thanking you
satish kumar

Dear Sir,

I am using land line phone of BSNL for last 2 years. I did not get any problem before this. But now from 1st april, it got continuously out of order for 7 to 8 days. when i called for complaint,they get it repaired and again after 2 days it got stuck.

My No. is[protected]

P

From the days I took Land line and broad band connection for my Internet cafe I have been facing both landlines and internet connection due to this i had to face complaints from my internet user ..... I lodged many complaints thrice in months ..sometimes it was solved again..same problem from next month starts..Its very ridiculous..The customer care of BSNL is not good ..they don't talk with us nicely and we know better that they get salary easily ...the customer care employee is not there to support us only they take complaints..that's it.and we don't know when it will be solved. I am so much tired in making complaints every-time. I have to pay monthly landlines and broadband too..now thinking to surrender the connection.
Saroj Pradhan
Sukna

Hello,

I would like to log a complaint on BSNL Bangalore- Yelahanka Division as my Landline phone[protected] went out of order on 29th of March , 2012 which has not been repaired yet .
I was given a complaint number 29992 which was of no use .
The phone bill has already reached on time .
In spite of repeated calls and talking face to face with BSNL officials, no one has been helpful .
I am being given telephone numbers to call and chase up which are not picked up .
Few numbers are 28560000,28562502,28562100,28563991 .
I have been without internet for almost a month now and the days are still counting .

Requesting the concerned authorities to kidly look into my issue and provide me a resolution at the earliest .

-Vinay

I am having a landline with broad band connection, but it is surprising that the BSNL is not paying any attention to the complaints made by me for the last 20 days, and I have now decided to switch over to other company

I need to deactivate cricket updates on my mobile number [protected] in the name BT-ONMOBL which costs Rs2/- per day.No action has yet been taken by the service provider eventhough i filed a complaint.

i had land line phone no at hyderabad with no[protected] and i surrendered in the 1 st week of october 2011 as i shifted to vijayawada. i regret to inform that i have not received my money back as refund although six moths passed. i provided my new address at vijayawada in the application for surrender and also i provided my cell no but no communication was received. i paid sept 2011 telephone bill also .
Most of the employees at BSNL are very casual and indifferent and as a result there is deficiency in service.

my new house address 48-11/5-13, 4 th cross, Neelisetty vari veedhi, Currency Nagar,Vijayawada 520010

my cell no [protected]

my land line at vijayawada [protected]

Dear Sir

I am having a BSNL PREPAID mobile number[protected] and using the SIM since Jan 2012. But suddenly since 07 Apr 2012, every hour FOUR Paise is getting deducted on some charges of GPRS and i have lost good about of money in these last 10 days. I never use INTERNET through mobile. My nokia mobile is an obsolete model purchased in 2004/05 and doesnot have all latest facilities. REPEATED COMPLAINT to BSNL CUSTOMER CARE has gone in vain. Initially they didn't register the complaint, later thay gave a complaint number CH[protected] and closed within few minute and sent me an SMS SAYING THAT THEY HAVE RESOLVED THE ISSUE without even checking with me. I have tried other methods like SMSing GPRS DELIST to BSNL, Removing the SIM card for two full days but the moment u put back into the phone, the money gets deducted.
NOW I AM NOT ABLE TO UNDERSTAND WHOM TO APPROACH SINCE BSNL HAS TURNED DEAF EARS AND MONEY IS STILL BEING DEDUCTED. IS THERE NOBODY AT HIGH LEVEL IN BSNL TO TAKE NOTICE OF THE ISSUE. tHROUGH THE COMPLAINT BOARD, I REQUEST TO BSNL AUTHORITIES TO IMMEDIATELY RECTIFY THE ANOMALIES AND REFUND UNAUTHORISED DEDUCTIONS ELSE I WILL HAVE NO OTHER OPTION BUT TO KNOCK CONSUMER COURT FOR EXTREMELY POOR CUSTOMER CARE SERVICE.

REGARDS
VIJAY

Dear Sir,

I have a prepaid mobile connection of BSNL, mobile No.[protected]. We are getting unknown deductions from my balance amount since last one month . I have lodged complain in BSNL local office but no response from them to stop all the deductions from my mobile account. but after one one I am in the same condition and deduction is continue from my account.

Kindly arrange to give the credit o[censored]nwanted deductions...