Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

Have recharged my prepaid 3G data card online (http://bsnl.co.in/) for Rs.101/- on 7-Apr-12. Though the transaction was successful, the prepaid account was not recharged successfully and also the amount was not credited back. I was getting following SMS after sometime on the same day.

" Sales Transaction for Mobile Number[protected] could not be processed. Please contact Customer Care for further assistance in the matter. Ref No.[protected] "

Also I couldn't call their customer care (toll-free) due to insufficient balance in this account.

Requesting to track this complaint and refund the money as soon as possible.

contact: [protected]@yahoo.co.uk

Frequent Dead of land line

To
The AGM, Jajpur Tel Exchange, Cuttack, ORISSA

Every time we are complaining about our telephone issue, it is dead most of the time.
We don’t know why this thing happening again and again. Related this issue we complained in Jajpur Town BSNL office many times but there is no action from him.

Could you please do needful ASAP, or suggest me for this.

Ajay Mohanty
Barapada, Jajpur
Landline[protected]

sir, i have not received my security money for my STD PCO which was disconnected by me 2 years ago with all documents. the number for STD ID[protected]. i would be thankful to u i[censored] consider it fast.

From
S.Viswanathan
723,Bogadi 2nd stage
Mysore-570 026
Sir,
Sub: Request for Cancellation of Bsnl Hungama Games
Telephone landline No:[protected]
I request you to kindly Un-subscribe my acount fro Bsnl Hungama games on Demand scheme with immediate effect.
Thanking you, Yours faithfully
S.Viswanathan

I stay in Doddanekundi Outer Ring Road near Marathahalli. I am using BSNL Landline & Broadband since 9 months. Usually when the phone and broadband goes out of order and it wont be rectified till 1 week. This thing keeps happening once in 2 weeks. It a rarity that our phone is order for more than a month since we have taken it.
Since there are construction works going on since one year in my nieghbourhood building. The problem is very frequent. Even none of the high speed plans are available in this area. Also, other broadband service providers (ACT,YOU etc.) are also not available in this area. It is becoming very difficult for IT employees to stay in this area.

Hi,
I recharge for Rs.55/- topup voucher for my BSNL prepaid no [protected] this morning thru online recharge facility. After some time I received an SMS from BSNL saying that I need to contact the customer care as it is not able to process my transaction. Accordingly I called up 1503 three four times. But no one is picking up the phone. Kindly help me out for this issue to get my balanced credited to my account. The details of...

Dear Sir,

This is to inform you that i have applied for a BSNL land line and broadband connection on 26 march 2012.But i didnt get the connection till date.When i gave the application,company informed me that they will give the connection within 2-3 days.and i paid sum of Rs.500/-. I called up many times to BSNl Office but the officers did not get any response even personanly vivit to BSNl office but the still problem is same

Please help me in this case.



Name - Anand Swroop Mehrotra / Ankush Mehrotra
Demand note No:[protected],
Date:26/03/2012
CUST ID Number:[protected]

Contact Details:-
Anand Swroop Mehrotra
45 A Bhartendu Nagar Khatipura
Jaipur
Pin-302012

Ph:-[protected] (Ankush Mehrotra)
email id:[protected]@yahoo.com

My name is PC Bothra, having the BSNL LANDLINE connection in my house having the landline phone number as[protected], but in the telephone bill it is printed as BORHA PC.
So, i want the changes in my name from BORHA PC to BOTHRA PC.
so, plzzz help me in sorting out these problems... i will be waiting for ur help in the form of solution for my problems...
Thanking you,
PC Bothra.

there is scheme n bsnl (pun) that if we recharge of rs 250 we get 300 but i got 215......

BSNL is hosting several fraudulent webpages for more than 20 days. We've been trying to contact someone, without success. Event he government CSIRT didn't answer to our requests.

The server below belongs to India government and they hacked, steal many data, but seems that no one cares.

http://210.212.62.100/img/tam0036/index.html
http://210.212.62.100/img/tam0037/index.html
http://210.212.62.100/img/tam0038/index.html
http://210.212.62.100/img/tam0039/index.html
http://210.212.62.100/img/tam0040/index.html

Please, remove the fraudulent content as soon as possible.

i am having recurring problems in isd miss calls.i usually give a miss call to my parents in dubai,who then call me back this is how we used to communicate for the past 4 years,last year when i ported to bsnl,thats when the problems began -when i call i can hear the phone ringing but after three rings when i cut, i rescieve call charges for the ringing period,thrice i complained and thrice they returned my money and it is normal for another month now its started again and now i cannot even get through customer care.pls do something.

Hello All Concerned!

I am Mr. Naorem Gajendra Singh, a BSNL tel/broad band user at Jagat Sukh.

This is a complaint against the slow/incompetent repair work for the BSNL MANALI tel.line/broad band restoration that went dead for the past 10 days & still no confirmed date for restoration!?!

I already spoke to the concerned people at BSNL MANALI but no proper action yet!!!
What's wrong with BSNL MANALI EMPLOYEES???

Telephone line/broad band around Manali [specifically at Jagat Sukh & surroundings] is dead since Thursday, 29 March 2012 till today, Saturday, 7 April 2012 and today I contacted the SDO, Manali about this matter but instead of responding properly he kept on beating the bush talking unrelated things instead of clarifying the matter what's going on & why even after 10 days no restoration of the dead tel/broad band done, why?

With such undutiful/slow/incompetent/inefficient people remaining as heads of the Indian Govt. offices/public services, India will remain slow in development.

So, I want to attract the kind attention of the higher authorities of BSNL and all others concerned that such sluggish/slow work be guided to work faster and punish those who are responsible for such inefficiency in the restoration work.

Thanks & regards,
Mr.Naorem Gajendra Singh

I am a user of BSNL prepaid sim card. I have been facing the problem of No network since last 2 days. I tried to switch off my fone and then again switch it on, but its of no use... Still it shows the error of no mobile network... Also manual scanning for the other networks available is of no use...This is a common problem i am facing since i took the BSNL sim card.. i did bring this problem to the notice of customer care, but i looks even they are least bothered about the same..
Please Help..!!!

sir i m dushyant sharma lives in godhar dist. rewa m.p. . . sir my BSNL landline no. is [protected],, i do not want to pay this bill of amount 14000rs. it is completely unfair bill.. beacause i dont know how to disconnect the internet connection, i dont know about its procedure, ,, and its BSNL brodband companies fault, they give me bill in 1year... i have paid amount of 5000rs of 14000rs. i can pay all if it is valid, they do not inform me about bill monthly, i was wanted to disconnect mah internet connection , i tried hard to disconnect it, but i fail to do it beacause of BSNL services..
sir please help me and contact me in my mobile no. [protected]
sir please inform me about your query and suggest me what should i do..

I GOT THIRD PARTY RECHARGE DONE TO MY MOBILE NO [protected] BEING OUT OF STATION ON 06 APR 2012 FOR RS 200.IT WAS DONE BY TWO TIMES WITH RS 100 EACH .ONLY RS100 RECIEVED THROUGH REF NO[protected].ON ENQUIRY SHOP KEEPER SAYS AMOUNT DEDUCTED FROM HIS ACCT AND I SHOULD TALK CUSTOMERCARE WHICH NOT ACCESSIBLE FOR ME.CAN YOU HELP ME.THANKS.5

i am paying Rs 850 Per month though they are not giving proper downloading speed please checkout they are squeezing our pockets...in hyderabad beam internet cable gives 10mb downloading speed in Rs1000....but bsnl broadband connection give only 512kbps in Rs 850. please try to increase connection speed or decrease the charges.

I purchased a BSNL 3G SIM following all the necessary official procedure and paying the required amount by last 26/03/2012. I have been delivered the SIM card and told that it will be activated in 2/3 days. But till today i.e. 06/04/2012 the SIM is not activated by BSNL. I am following up them many times. Every time the respond that SIM will be activated in an hour. But till now the SIM not activated. Kindly help me out and take the necessary action/step to get the SIM activated.

The number is : [protected]
Area: Tezpur, Assam

Regards
Sanjib Kr. Deka
Assist. Prof.,
Tezpur University,
Tezpur, Assam

sir.
my mobile num is [protected].un necessaryily an amount of 30 rs.is deducted from my num on receiving a message .thanks for subscribing xplore pack on handygo.bsnl is stoling our money .this is not a proper thing.without our involvement money is grabing from our accounts.

From Sri GS Khuntia, Former Executive Director(Operation) SAIL/Director,NMDC,Hyderabad of GOI /Currently Director of OMC Ltd of Orissa Govt & Member of Board of Directors Sub-committee of Visakhapatnam Steel Plant of Govt. of India, At Bhubaneswar ,Dated 5/4/12 at 1950 HR

Dear Sir,
I received a telephone call from "BSNL-Mobile No-[protected] at 18.17 HR on my Iphone (BSNL Mobile post paid) No-[protected] from somebody,the phone was disconnected,there was a missed call in my Mobile Instrument ".Thereupon at 1818 HR ,I telephoned very politely,informed -who wants to speak to me in English language ,there is a missed call,there upon above CUSTOMER TALKED TO ME VERY RUDELY IN HINDI-ARE ANGRGIKIWALAD,HINDIME BATAKARO".Then I also informed him in Hindi very politely again that -MERA TELEPHONEME MISSED CALL HAI".

Will you kindly brush up above CUSTOMER ,issue him a warning with a copy to me so that people will understand-what to talk/what not to talk on telephone .This will only improve behaviour of people ..I shall be grateful if you kindly intimate me also "the man's name ". AGAIN-RUDE BEHAVIOUR IS NOT MONOPOLY OF RUFFIANS.

Regards
Sincerely yours

GS Khuntia, 5/4/12, Mobile Iphone No-[protected]

I am a BSNL customer having an prepaid mobile plan called students suvidha introduced by kerala BSNL exclusive for students. In it they had offered free 2000sms/month ,49p for /min call etc .
But due to new TRAI Rule kerala bsnl had stopped all plans including students suvidha and bought new plan s which cost high for customer s . They cancelled all the freebys offered .
The new plans require monthly cost to be alive . They eliminated the validity for top up s and other recharges too forcing the cstomers to spend high amount monthly to use the connection .
Kindly revirse this and let the customers have the plan they had opted .
Please give customers freedom and protect them from this malpractice s .

Hoping an positive Action from you .