Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have BSNL Wimax Internet Connection
since December 2011 and my connection number is 2177835. But
Connection is not working properly from purchasing date to till date.
Still i am suffering from same problem.
Till last week, Connection
worked properly during day time from 8 am to 4 pm but from 4pm to 11pm
Internet surfing speed is just .1kb/sec. But Nowadays speed is
always(Day and Night) 2-3kbps. Now,Connection works hardly 2-3 hours
in a day or even not. Many times I register the complaints to BSNL
Doraha Office, But they said problem is not here, it is in Jalandhar
Office, or users are more, that is why my connection is not working properly. Please do something and solve my problem.

I have a BSNL broadband for the past 7 years or more, from last 3 weeks, the Internet has stopped working we called up various people at the BSNL office, but the buck was passed from technician to lineman and some "sahib". Last week a lineman came and inspected the connection after several calls he said there is a "problem" in the line. After that nobody has come to repair the problem. we have desperately spoken to every possible person in the BSNL office but our complaints have fallen on deaf ears and no one has bothered to visit and check the connection. we have been very regular with out bills the least we expect them is to provide us service if not good service.

Dear Sir/Madam
We are having the Land Line connection provided by BSNL numbered[protected] which was dead in the month of Feb 2012 for more than 20 days in a month. After continuous followup it was rectified in the month end. And from the beginning of this month it was dead. We have told to the concerned AE (selaiyur Exange) and the reply is they dont have enough cables to attend the damages in the route. In that case, why i have to pay the monthly rental for the month of Mar 2012.
This to request to attend the cable damages at the earliest for restoring the services for which they have been paid and also to Waive the monthly rental charges for the month of Mar 2012
R.Regunathan
NO.41, MEDAVAKKAM, PUSHPANAGAR, CHENNAI 600100

Hello Sir,
My mobile No is [protected],i have a complain regarding my bill actually i was availing the facility of 20paisa per min facility of EXCEL POWER on two nos. [protected] and [protected] but now i am not getting that even after constant sending SMS .Also i am unable to contact to costumer care call at 123, directs me to call on [protected] but there also call can not be completed message comes . Please help me to activate EXCEL POWER and tell me how i can contact costumer care.
Thank you
Vibha Prasad

dear sir/madam
i am bsnl user my prepaid sim no[protected] plz give me puk no on this (brijmohan.[protected]@gmail.com)

My land line no[protected] is dead from 11/03/2012, I made complaint on 12/03/2012, again on 15/03 after that so ...............many times. Customer care people are useless to help. BSNL Pune (Nal Stop and Karve Nagar) office people are not ready to take complaint, even if I sent my person with complaint letter.

My ill Mother and Father need this land line no. to communicate with us in any urgency.

Is thr...

Sir,
Voice chat and Voice News Pack have been activated on my mobile No. [protected] without my knowledge. I do not need them any more. The numbers 12630035 provided by the voice chat (BT-SPICED) and 12555363 provided by Voice news pack (BT-ONMOBL) to unsubscribe are not responding. Kindly deactivate them with immediate effect.

Thanking you

with regards
T.Balasubramanyam Reddy
Associate Professor in Physics
PVKN Govt. College
Chittoor-517002
Email ID: [protected]@gmail.com
Phone: [protected]

Res. sir,
i want call and massages statement between 1 January 2012 to 31 march 2012 of my BSNL prepaid Mobile no [protected].
Sir pl send me my statement on my mail ID [protected]@gmail.com
I have register with bsnl selfcare with ID 'sachinsp' bur isn't work.
if some amount to pay pl. send me detail on my mail ID. I am ready to pay charges of statement.
thanking you
yours truly
sachin s. parihar
Deodhaba, ta: Malkapur
dist: buldhana

i wish to draw your attention to the fact that our telephone no[protected] in Dari is not in working order for quite some time. Several complaints have been made but to no avail. complaints have been made from time to time through 198 and even personally. Even when the phone was in working condition it was very noisy making it difficult to hear what was being said. In today's world of competition, such an irresponsible behaviour is unacceptable.

sincerely yours,
Mrs. Fredrick Man Mohan (aged 80 years , very senior citizen)
P.O Dari
176057.

Ref online transaction SBI ref no IG98805845 dated 24 mar 2012 at18:25hrs, I have topup of Rs 100/- online SBI acct through bsnl portal acct.Amount has been deducted from acct but I have not recd bal on my mobile no [protected].I am recd MH circle customer care no [protected],[protected],[protected] from [protected] and I am trying for these no from 25 mar 2012 and I am getting response that these no doesn't exist.I am on roaming in MP since my SIM is of MH Sangli.

My BSNL prepaid mobile number is " [protected] ". On 27.03.2012, suddenly one sms had come to my mobile saying that my mobile number has renewed to the "Flirt service", though I've not subscribed any service like that. Also it has charged Rs. 10. How can any service been activated without my concern? Please say what to do for that type of harassment.

MY TELEPHONE NUMBER IS [protected]. FOR THE LAST MANY DAYS ALL CALLS ARE GOING TO WRONG NUMBERS. A COMPLAINT HAS BEEN MADE BUT NO PROPER TECHNICAL SERVICE RECEIVED. PLEASE ATTEND TO URGENTLY - HARINARAYANAN

Dear Sir/Madam,

Recently I have taken BSNL broadband connection.In the generated bill I found my name is mismatch with correct name.

My consumer number : 54667500
My Actual Name: Aswini Kumar Hotta

Could you please change my name as mentioned above.
Please change name from "Ashwini Kumar Hotta" to "Aswini Kumar Hotta"

Best Regards,
Aswini Hotta

I have the broad connection of the scheme Rs750/- unlimitted home connection LL no:[protected]; Service Id: drsk627( BB HOME COMBO UL 750-HYD). So far for the past 1 year and more there was no problem and the connection used to be consistent. For the past 1 month the connection used to come for 10 mts and suddenly it will go off for 5-10 mts. This happens several time. This has been brought to the concern thru 1500. Every time the message will promptly come as the compliant is closed without solving the same. If the same problem continues I am planning to shift to the private operators. Since I am the customer of LL, Broad Band and cell one, I have not shifted till Date. I feel it is connected with cable fault and that has been explained to the person concerned many times when he made a call.
Kindly do the needful at the earliest
Dr.S.K.Subramanian

--
Dr.S.K.Subramanian,Scientist-G
Group Director, Hydrogeology Group
NRSC/ISRO, Dept. of Space
Balanagar, Hyderabad - 500 037
Ph: +[protected]off), +[protected]Res)
Email: [protected]@gmail.com, [protected]@nrsc.gov.in

Sir,
I am owning a prepaid mobile No.[protected] of BSNL Prepaid mobile exel. A balance of Rs.30/- has been illegly deducted from my account by BSNL on dated 08.03.2012 with my consent. I have lodged a number complaints to custmer care from the date of deduction but nobody is bothering and not refund the deducted amount to me. Due to fear of deduction of balance I could not get the big recharge of this number & i am unable to make a long duration call. Due this i have faced a loss of Rs.1.00lacs in my services.
So, please get refund the balance amount & a cliam of Rs.1.00lacs from the company.
Thanking you,

Jagmal Singh
[protected]

I'm user of cellone mobile services from past five years, from past one and half year I have been facing problems like error in network, out of coverage area, call drop in standstill position and movement all type of problems.

This problem is not only at my location but when I'm in and around my locality, this is result of too many signal towers installed in our location which causes difficulty for handset to catch signal, though the signal indicates as full we can neither call or get balance info and most of the time my handset will be searching for the signal.

Please look into the issue I have raised several complaints at the customer care center but they offend and say it as my handset problem. How many handsets will be in problem I have changed four handsets.

This problem is only in our locality and works fine in rest of the locations like office and other parts of city...

For your reference:
Address: Allwyn colony phase 2 & 1, jagadgirigutta and bhagyanager colony.
Will receive signal from AirForceColony but we have a tower installed in allwyn colony which is near 600mts away from our house.

We kindly ask for solution to this problem.

Dear sir Tel no.[protected]
Ref-Deactivate of Bsnl games

With refrence of BSNL has advised the games for period one month free of cost,but the BSNL has charged for the games for which we have not utilised it and the gmail id which i used during activate games is blocked now.so i kindly request you to deactivate the games.
Kindly request you to adjust the amount for which you charged in the next coming bill and the bill you will further send to us. pls send the bill and do the needful and pls deactivate it as early as possible.I am a student.

Thanking you
monika sharma

Hey Guys

Just now i get a call from BSNL Hungama, I am BSNL Broadband used for the past several years. One guy spoke to me that this service is completely free for BSNL broadband users. He ask my email, mobile number,dob etc for sending username and password.But upto the end he didn't tell that this service is for subscription only. So i receive login details , i log to my account on bsnl.hungama.com, There i found , my landline charged for Rs 149 unlimited plan. I get shocked and i suddenly unsubscribe it. Full of .

Hi,

I m SHRI NAURANG MAL SABOO, having the BSNL LANDLINE connection in my house having the landline phone number as[protected].
But, in the telephone bill, my name is printing as SRI LAXMI NARAYAN SABOO.

And the address of my residence is wrong as i need the full address for giving the BSNL bill as a resident proof for various applications.
the full adress of my resident is:
Flat no:-17,18;2nd Floor;Bldg no:-4;Shantinagar Housing Colony;2/c,N.S Road;Liluah;Howrah-711204.

So, i want the changes in my name from SRI LAXMI NARAYAN SABOO to SHRI NAURANG MAL SABOO.
and i want the address to be changed as i have mentioned above.

so, plzzz help me in sorting out these problems... i will be waiting for ur help in the form of solution for my problems...
I hope that you will do the same and reply soon as it is very difficult for me to manage accounts.

thanking u,

SHRI NAURANG MAL SABOO

This is to bring to the notice of all concerned officers of BSNL, that I, (Alok Jaiman R/o 25 Prakash Lok, Shimla Road, Dehradun,) have been served a Bill Recovery Notice dated 9 March 2012 by Accounts Officer Pursuit Cell, BSNL, Room No. 36 Cross Road, Dehra Dun, for non payment of Rs.1830/-(Rs. One thousand eight hundred and thirty only) - reason cited by the officer is that my phone No.2643932,above mentioned phone is disconnected due to non payment of the above amount, and threatening a legal / Police action.

In this regard I have to inform - that it is not the Telephone Department - but I my self who submitted an application for disconnection of the Phone No.2643932 on 29/31 November 2011, until that time my phone was out of order- reason clearly mentioned in my Telephone Closure Application by me was - extremely Pathetic service and and complaint adhereance by BSNL Clementown Exchange - officials. The Phone instrument was submitted with the Phone Mechanic Store, O/o The S.D.E.. Clementown on 22 Nov. 2011.as per his signed rect.

The above mentioned phone remained disfunctional for over 3 weeks in July and again from 8-10th of September till I submitted my application for closure of the above mentioned phone service. In this regard I had written several letters through Consumar Complaint Foroum in the month of July and again on 7th and 24th of October 2011 to Consumar Greviance Cell, BSNL, Patel Nagar, Dehra Dun.

Copies of entire communication were also forwarded to The Ministry of Tele Communications, Sanchar Bhawan, New Delhi - from where I received a call and apologies for poor state of service and incompetence of BSNL officials - bythe Officer calling from Ministry.

Government agencies are known to be shamefully arrogant and incompetent with no Accountablity - and only good at Haressing "the Aam Aadmi" - and this once again is Proved by your serving this recovery notice on me. The apalling fact is that instead of checking facts and my complaints at your end, and considering refund for the bills paid by me for the peariod when phone remained out of order, your Office has created a demand on me.

I owe no dues to BSNL instead I now demand compensation for the continued haressment by your Agency, a proper enquiry in to the matter regarding Phone No. 2643932 - and detailed investigation in to the functioining of BSNL Clementown Exchgange re: this phone number - and an Explaination by the Accounts Officer Pursuit Cell, BSNL, Cross Road - as to why and how come a recovery notice has been served - without proper verification and enquiry at your end.

Alok Jaiman
Mob:[protected]