Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir
Myself OM PRAKASH GOYAL Sim Holder of BSNL with Mobile No [protected] for a long time.
But when i checked my sim registration through a dealer it is registered in any other name. Even i attached my ID and Photograph at the time of registration but reg shows in any other person name. either it will be mistake of dealer at the time of reg or upgradeation problem.
So kindly register my sim in the name of me so that i shall be safe for any furture grivance.

Thanking you
OM PRAKASH GOYAL
[protected]
[protected]

I have applied for Bsnl landline telephone connection for my new flat at Spanish Garden in Guwahati vide BSNL demand note no.[protected] dt. 25.11.11 and Rs 500 as security deposit was also deposited by money receipt no. KMR[protected] dt. 25.11.11. Therefore, a land line number was also allotted to me. Since, 4 month has been passed, still land line connection is not been connected at my flat. I have also lodge a complain to the General Manager, Assam Telecom circle, Bsnl, Pan Bazar, Guwahati by letter dt. 25.01.12 (Scan copy enclosed) but didn't received any response from their office till date.

Therefore, I request your kind intervention for an early action

Thanks & Regards.
Sumit Malpani

mai rajsthan ke dist hanumangarh kitah tbbi ke village khara khera me rahta hamare yahha par bsnl broadband service available nhi h jiski wajah se hame bhut saari preshaniyo ka samna karna padta h .. at time par kam se kam 20 conection lene ko ready h par fir bhi bsnl ki taraf se koi responce nhi mil rha h .. pls sabmit my complaind & pls give us bsnl landline broadband conection.... thnx

I have been having a noisy line problem on my land line no.[protected] for 1 year,
I have made several complaints at 198, and they just act of checking
lines but they do nothing because the noise still continuous, and because of noisy line
broadband link gets fail.
Last time i made complaint on 29/02/2012 at 09:40AM and got the docket id - [protected],
13/03/2012 at 04:10PM and got the docket id - [protected]
but nobody came to check the line, then i personally visited the telephone exchange to
complain to the officers, but they didn't mind on it, and now i can't make a new complaint as
answering machine says - \"your request to this number is already registered
and technical work is in progress\"
this complaint is 21 days old and work is still in progress?
I hope that BSNL was waiting for a written complaint, and now my problem would be solved.
Thanks
MS Cherweroyar


My personal details are-
Consumer no.-[protected]
Exchange Code:- TRKNR

Cherweroyar M S
Phone no.[protected]
No.36, III RD FLOOR, SAJAY FLATS,
VAYALUR MAIN ROAD,
KUMARAN NAGAR,
TRICHY DISTRICT 620017
Trichy, Tamilnadu

Respected Sir,
I am writing this letter in great despair, to bring into your kind attention about your degenerated, ill-tempered and horrible office (with incorrigible staffs) that you run at Kharagpur.
Toady, i.e. on 14/03/2012 at 12pm my father Shri Subimal Dey who is a veteran bank employee of Indian Bank ( Indian Bank Kharagpur branch handles all the financial activities of the Kharagpur BSNL) went to your good office (Customer Care center) located near Kharagpur Railway Station, to get a connection of BSNL Broadband service. After producing all documents as directed in your connection form, the lady at the customer center present at that moment and who was responsible for dealing with my father (the lady refused to identify her name or tell her name), started pestering about to furnish wrong information about the modem. We wanted to buy the modem from BSNL and not on rental service (normal modem and not wireless modem), but she denied the service and said that we have to pay 12 months rental instead. But when my father showed that in your form Cl. no. 12, it was clearly mentioned that we can buy the modem from BSNL and the same will then become proprietary item for us, she denied that such clause do exists to her knowledge. Then on top of her voice, she said that if we have any grievance than we should talk to our GM and she wont help and denied to process the form. When my father requested for the GM's number she denied to have with her the same and said to ask for the same from the JTO, Mr. Maiti.
When my father went to the JTO's office he was sleeping in his own good dreams. After a couple of knocks, he woke up and without trying to listen to the whole situation started shouting like " who know all kind of customers---blah--blah--,etc,etc". After insulting and humiliating my father he denied to give any correspondence of the GM and instead directed my father to talk to the SDO and get the number of GM from him.

Then again Mr. Maiti and the Lady at the customer desk used some foul languages and even threatened my father by saying that " you cannot do anything.....we work as we please"

I am very much shocked and spellbound when I came to know about this shocking experience my father had at a PSU organisation. I believe that BSNL has not recruited hooligans to feather their remarkable organisation that I used to know. If this kind of customer service is received by us from your end then it becomes clear that today why people are turning toward private tele-com services. My father became so angry that he decided to let go of the BSNL landline connection that we have for more than 16 years, but I still have faith with BSNL and hope that they will come out of their gestation phase and take some serious action with respect customer service and satisfaction.

Looking for a quick action.

Thanking you.

Regards,
Prasenjit Dey (MOB: [protected])
S/o Shri Subimal Dey (MOB: [protected])
Kharagpur

I am a doctor and my phone was repeatedly not working for last 5 months. We had severe problem giving appointments to patients as there would be message that this phone does not exist.After complaining it used to function for an hour or so and again become dead. I got amessage before afew days that you have not paid the bill so your phone will be dissconnected. Yesterday I went to complain but they said that it is because your bill is not paid and made me pay the bill first and then took the complain. I had to literally go and tell them that the phone is not working and they could see how many incoming and outgoing calls have been registered. I also told them that I will complain to a higher authority. Immediately someone came and the phone immediately started functioning but the net is still not working.

DEAR SIR/MAM

PLEASE SEND THE BSNL LAND LINE TELEPHONE DISCONNCTION FORM IN MY Below MAIL ID.
I WOULD LIKE TO DISCONNECT MY TELEPHONE PERMENANTLY.

PLEASE DO THE NEEDFUL.

REGARDS
Reyazullah Khan
C-1/6 Radio colony
Shaheed Nagar
AGRA

Phone No[protected]

Email [protected]@gmail.com

Sir,

CANCELLATION OF GAMES ON DEMAND REQUESTED

My telephone number[protected].

As grand children are studying in College, they are not using games on demand. I therefore request you to kindly deactivate online games on demand for my phone number.

Thank you,

KAMALAKSHI K.

To

Highest Official
BSNL - INDIA

Please look at the trail of mails exchanged with your BSNL - Chennai, There is no response till today. The service is Pathetic and poor despite repeated requests. FURTHER BSNL HAS BEEN USED FOR AGES BY MY FAMILY AND THAT IS THE CONSIDERATION WE ARE RETAINING. Today the competitor pricing on Communication is lower than BSNL. I have no great love to hold on to BSNL. But as a consumer i have right to get reply for thier poor responses. I am also prepared to move to Different landline service provider and thier service to customer seems to be instant.

Please look at the trail of mails for your kind perusal.
Regards
Narendra Babu
[protected]@rediffmail.com
Subject: Fw: Complaint[protected] reminder 5
From: "NARENDRA BABU"<[protected]@rediffmail.com> Tue, 13 Mar 2012 16:47:41
To: "[protected]@bsnl.co.in"<[protected]@bsnl.co.in> and others
View blocked images in this message
Dear Mr Gopal Das, Mr Rajesh Wadhwa. Mr Agarwal, Director - HR

Please Look at the trail of mails below and this will explain my grievances. I am extremely sorry to disturb you on this issue despite your busy schedules.

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Tue, 13 Mar 2012 15:19:03
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>,"pg_chnnp "<[protected]@bsnl.co.in>,"pg_chnnw "<[protected]@bsnl.co.in>,"pg_chnse "<[protected]@bsnl.co.in>,"pg_chnsw "<[protected]@bsnl.co.in>,"gmcentral_chennai "<[protected]@bsnl.co.in>,"gmnorth_chennai "<[protected]@bsnl.co.in>,"gmsouth_chennai "<[protected]@bsnl.co.in>,"pg_chnkkn "<[protected]@bsnl.co.in>,"pg_chnkod "<[protected]@bsnl.co.in>,"pg_chnne "<[protected]@bsnl.co.in>,"pg_chnkal "<[protected]@bsnl.co.in>,"[protected]@bsnl.co.in"<[prot...⇄
Subject: Fw: Complaint[protected] reminder 5
Sir
I have no option but to make the last reminder, Reminder -5 . And By morning 10 am tommorrow i am copying / pasting the entire trail of mails by reffering this matter to " Google Consumer Forum " vide Web , so that larger consumers / customers can view my grievances

After Which need be i will switch to a different / competitor Service provider

Thanks for your Service

This is despite the fact i spoke twice to [protected] PC to BSNL -GM, who promised to take action immediately.


Regards

Narendra Babu

[protected]


From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Mon, 12 Mar 2012 10:57:23
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>,"[protected]@bsnl.co.in"<[prot...⇄
Subject: Fw: Complaint[protected] reminder 4
Reminder -4

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Sat, 10 Mar 2012 20:05:32
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 3

Reminder -3


Narendra Babu
Chennai
[protected]



From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Fri, 09 Mar 2012 16:21:55
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 2
It is purely your perrogative to avoid service to the consumer. But it is my perrogative to take service from different service provider, who are instant in providing connection.
BSNL image of decades should work better, but instead it is pathetic.

Choice is yours if you want to resolve it resolve, otherwise forget it , i will move to competitors, seeking disconnection from BSNL.

Regards

Narendra Babu
[protected]


From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Fri, 09 Mar 2012 11:02:52
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 1
Sir
I am requesting and reminding you once again, Please rectify, if you think you do not want to satisfy the request, you are free to say so. I will look at alternate telephone service provider who is willing to install in 24 hrs.
Please understand the cost of communication is cheaper by other service providers.

Choice is yours, need be you can rectify or not.

I hv power-shutdown between 12 noon - 2pm

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 14:01:32
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected]
Sir,
When i had called up you bsnl complaint number ending with 11191, to check the status , i got a recorded message which says " Your service has been impacted by major source Outed"

I dont seem to understand what meaning it conveys ?

Can I request your goodselves to clarify and rectify the problem on my line.

Looking forward to hearing from you .

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 10:11:28
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected]
Sir
your complaint telephone number ending with 11191, is not able to generate docket number. I had to get the information from 1500 - call centre and Docket number is [protected] complained on 8.3.12 and position indicated is no 14.

For your info, Look forward for your help and rectification

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 08:01:10
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Complaint[protected]
Sir
My telephone bearing the above number is dead, with indication " Line in Use" displayed on the monitor.
When i complained vide bsnl complaint telephone number, the message is not clear and it says your "source is disturbed due to Major fault voltage" or whatever.

Can you do the needful by advising the concerned

Regards

Narendra Babu
[protected]

Please give me PUK no of my BSNL 3G data sim. My mobile no is [protected] and sim no is[protected].
I very tried in your customer care no 24365 from my friend's BSNL no. but call was not connecting. so please send me, my PUK no. in my e-mail ID [protected]@rocketmail.com

My Name - Manikant Markam
Date of birth[protected]
Address- Quater no 3C, street no 31B, sector 7, Bhilai nagar, Durg, CG

Hi,

I am a post paid costumer of BSNL (UP-west), on dated 7th March I had activated a hello tune from BSNL website and had received a confirmation SMS on the same date that I have been charges Rs42/- (Rs12 + Rs30). On dated 8th March I call the customer care Mr Sachin and was informed that the service will be activated within 48 hrs. On dated 9th March I again call the Customer care and fortunately Mr Sachin was on line and I was informed that 48hrs (mean 7days with 8hrs working a day) the response was very rude, again on the next day I again call the Customer care to know the update and I was informed that the software up gradation is in process and was suggested to call back in next 4hrs. After 5hrs I again call the customer care & I was informed the same but the response was very rude.

On dated 12th March, I received a call from BSNL customer care at 4-5pm and I was informed that the call tune will be activated in 24 hrs and again Rs42/- has to be deducted from my account, so looking at the confidence my response was Yes go ahead but I need the caller tune. On 13th March again when I call the customer care why the service is not activated after deducting the amount for 2nd time, again the same response I received from the customer care that the software in on up gradation.

I discussed with the customer care to book a complain against it but I was inform that before 7days, I am not eligible to file a complain and my complain was not consider.

My mobile # [protected], my name is Ruben Chouhan calling from Moradabad district.

Kindly help me to get the service activated, rather being exploited from the customer care service provider.

I have received an SMS "Dear Customer, Your Hot Videos pack would be renewed on 15/03/12 ! Rs.30 for 30 days To unsubscribe....." I never applied for such package. Please stop such unauthorised subscription. Earlier also I have remembered BSNL not to make such subscription or otherwise I have no option except to knock the door of legal authorities. Further, please note that I am not interested to waste time to reply BSNL against each and every SMS like this.

Bheek Singh Rajpurohit
[protected]

To BSNL Trichur Kerala
I have a telephone connection with BB and the no.[protected]. The underground cables has to cross the pipe line road and now there will the repair and taring of the mentioned road. The underground cables are now exposed and there is every chance it will be broken. The matter was informed in BSNL office, Mannuthy about a week back and no action was taken to dig the road in sufficient depth and secure the cable. Necessary action may be taken to put the cable in a secured position.
Ponnachan

phone. [protected]

Dated: March 12, 2012.

To,
The Pehredar,
CNBC Awaj.
[protected]@moneycontrol.com


Sub.: - Dead of Land Line BSNL Phone no.[protected] dead since[protected].


Dear Sir,

Inspite of repeated reminders and Notice from Advocate neither they have repaired the telephone nor any reply is received, so for though more than 660 days have passed.

They have also not repaired the cable, which was damaged by Sewer Ling Digging.

Advance rent of telephone was paid upto[protected].

Without cable, they have issued telephone bills. One trip expenditure of Auto Rickshaw charges Rs.250/- and 14 reminders have been given to The General Manger, BSNL Main Office, The Mall, Kanpur and my area office The S.D.O.-II, Shyam Nagar, Kanpur.

Please help me.

Thanking you,

GIRJA NANDAN AGARWAL
27-B, JAWAHARPURAM, GANGA NAGAR,
NEAR NATIONAL PUBLIC SCHOOL,
SHYAM NAGAR,
KANPUR-208015.
(M) [protected], [protected]
E-MAIL: [protected]@gmail.com

Our land line telephone number[protected] & was subscribed in my mother's name V.RAJALAKSHMI, 93, SOUTH PERUMAL MISTRY STREET, MADURAI 625001. The above landline telephone was surrendered with BSNL East, Madurai on 31.05.2010.

Despite repeated written complaints with BSNL, Bibikulam Office at Madurai, the deposit refund was not made till date.

Request to arrange for the refund & arrange to send the same at the following address:
Mrs. V.Rajalakshmi,
New No. 47, Old No. 20,
St. Mary's Road, Raja Annamali Puram,
CHENNAI - 600 028.

Also, request to the exact status in the below mentioned email address: [protected]@rediffmail.com.

Rgds.

Meenakshi Sunder

I have been using BSNL for last 20 years but since last two months BSNL is levying an additional charge of RS 150 for this BSNL hungama music on demand service without my approval nor consent. My telephone number is[protected]. I would request BSNL to reverse these charges and to immediately remove this service or else I will be forced to move the consumer court for this purpose.

My name is Mayank Singhal .. My landline no is [protected]. I checked the bill status in portal.bsnl.in . but it display the Rs- 876/- . but we do not receive the bill previous and this month month bill till now . and this no i take a broadband connection plan 499 unlimited . but how can be more bill from fixed charge? so i want a landline bill on my email id . then i will payment this . my email id is ([protected]@gmail.com). so pls send me a bill status ...

DEAR SIR I M STAYING AT UNR MY LAND LINE NO IS 2709785 SINCE FROM 25 YEARS BUT THAT BILL HAVE NO ANY ON LINE FACILITY SO THATS WHY I SUFFER PENALITY SO PLZ TRY TO GIVE ME ON LINE FACILITY MY NO IS [protected] PREPAID SO PLZ SUGEST HOW CAN I PAID BSNL NO 2709185 PAMENT HOPE POSSITIVE RESPONSE FROM UR SIDE THANKS

I have surrender my Land Line Tele Phone :[protected], on 08.02.12 but till date BSNL try to convenes stay with them and they do not Off my Tel. Phone service till date , but I am not interested due to their past poor service, as per BSNL Office the line will be off very shortly & they will remove Tel. line & set with in one week and then I can claim my Deposit Money, but I find they are not doing any thing after one month so & I am unable to claim by Deposit Money.

I unable to under stand when I was continuning service they do not provide any proper service after so much complain- but after surrender they do not take proper action to get my refund also - what kind of service they are provideing ? Only Bill Payment required for them without proper service ?

Please Help us to get relief from this kind of company - those are not doing anything.

Goutam Paul
[protected]

Tele :[protected] LPTA SQN Air Force
E Mail:- [protected]@gmail.com Armt Section,
C/O 99 APO

10 Mar 12
To,
AGM (MIS)
O/o West Bengal Telecom Circle,
1, Council House Street, Kolkata-700001



COMPLAIN: TELEPHONE NO- [protected]


Sir,

1. With the due respect I state that my subject telephone is lying dead since two days. Problem started last week when telephone was serviceable but Broad Band connection was out of order. Presently Broad Band connection is serviceable but telephone is dead (No outgoing/incoming). I have launched complain with BSNL NO -1504 AND 198 and also written to SDE (PRO) Kharagpur on 05 Mar12 ( Copy Attached ) but no fruitful result came. Details of my telephone connection are as appended below for your quick reference.

Customer id: - [protected]
Account No:-[protected]
Last bill 77367315 dated 06 Feb12 is deposited (Bill Period from—01 Jan12 to 31 Jan 12)
Customer Type: - Individual

2. It is requested to take up the matter to appropriate level to resolve the subject problems. An early response will be solicited.



Thanking you,



Yours Faithfully


Sushil Kumar