Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i lost my mobile along with bsnl sim card from rourkela from[protected]. i called bsnl customer service 2 times for bloking it , till now they didn't blocked it.i request bsnl to block my sim , cell no. [protected] as soon as possible

from,
abdul khader shahadaf th

nit rourkela,
gd birla hall of residence
room g22
rourkel
orissa

Phone No:[protected]
Account No: [protected]


Dear Team,
I am using BSNL broadband from Nov'2010 but unfurtunately from last 3 months I am facing broadband and landline out of order ie, 10 to 15 days in a month and there is no waiver from BSNL side. Currently from 1st Jan'2012 broadband and land line is completely out of order and for this I have logged 2 complaint no ie, [protected] & [protected] . On 25th Jan'2012 one of the ticket stands closed without any resolution.
There is no satisfactory answer from BSNL end. Would require your help

Here is the mails which has been shared with BSNL GMTD

From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
Date: Sat, 28 Jan 2012 19:24:51 +0530



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
Date: Sat, 28 Jan 2012 19:24:51 +0530


Dear Sir,

Again same response is being received from BSNL customer care end. I have logged 2 complaints that from 1st Jan'2012 both the Landline and Broad band is completely out of order after discussion with customer care executive as well as Kaushalyaganga Exchange personel.

As there was no solution provided till 15th Jan'2012 I have logged the below tickets

[protected][protected] Landline PRADHAN SUDARSAN Technical Completely Out Of Order Closed 16/01/2012 18:20:24 Telephone & Broadband Completely Out of Order
[protected][protected] Landline PRADHAN SUDARSAN Billing BB Other Complaints Open 16/01/2012 18:23:04 BB is completely out of order from last 15 days

Unfurtunately one of the ticket [protected] has been closed on 25th Jan'2012 without any resolution.

Would request your intervention on this for quick resolution as well as there is no usage for Jan'12 the bill should be waived.

Awaiting for your kind action.

Regds,

Sudarshan Pradhan
GSM: +91-[protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: Poor Customer Service :- Need urgent action
Date: Tue, 23 Aug 2011 19:37:10 +0530


Dear Sir,

This is to inform you that I am a BSNL customer having phone no[protected] + BB connection , Customer ID [protected]. Since 18th Aug;'2011 I am unable to access internet for which I have already logged complain [protected] which has been closed today without any resolution. While asking for the exchange engineer ( Kausalyaganga Exchange) they casually told that there may be modem problem. We will try to attend today or tomorrow.

I have taken connection with modem on Nov'2010 from BSNL, so if modem is faulty that should be replaced by BSNL.

Again when I called up customer care they logged another complaint [protected].

Need your urgent help so that I can access my internet at earliest.

Thanks in advance.

Regds,

Sudarshan Pradhan
GSM: +91-[protected]
Email:- [protected]@hotmail.com

In refernce to my mobile number [protected]:
I have applied for mobilenumber portabilty from bsnl to tata docomo two months ago but still it has not done. I do request to the authorities who are reading this complaint that please look into this matter as soon as possible as i have a very good experience with bsnl services. And i want you people to not to ruin this for this simple issue.
Its very necessary necessary for me to port in to tata docomo. Your services was good everything was good but due to some personal reasons i am doing this.
So make it happen as soon as possible i will be thankful to you.

sir, my broadband is not working from past 45days and i have done complaint so many times,when ever i call them for complaint they say that they gonna see the fault. but no action is taken,they say that they have forward the complaint to the SDO of my locality.. sir, the SDO of my locality does not take any action,when ever i call him he does not receive the call nor he look for the fault. i am really very much pissed of their services.. even my land line was dead from past 7 months and i have done complaint so many time but no action was taken and even i have paid the bill without having the services but now land line is working. (Broadband office ph.no-[protected], SDO ph no-[protected], my landline no-[protected]) sir plz kindly look out my matter.. thanking you.
yours faithfully
Harjeet Kaur

We have applied for centrex (Pilot No being[protected] on 18.10.2011, but till date the centrex has service has not become operational on the below mentioned number till date.
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

The receipt copy of the appilation form is attached herewith for your reference. After submitting application forms we are moving one office from another for the service to get started but we are being forwared to various places like a ball in football ground.

Due to non startup of the service we are incurring losses in terms of call charges and in terms of rent accruing at your end. If you cannot provide the service then let us know that you are unable to provide the service and we would look for some other alternative/operator who can provide the service. In this competition market how can BSNL take risk of not providing the service to the customers.

We have written to Nodal officer as well as higher authorities but in vain......

My BSNL Tel.No. is[protected].I am paying monthly bill online.But i am not receiving monthly hard copy of bills at my residential address which i used to receive before opting for online payment.pl arrange to send hard copy of bills as usual for my record etc.

i lost my mobile. kindly block my sim ([protected])

Sir,
I lost my mobile phone along with BSNL sim card few days back in my boys hostel dorm.Please block the simcard immediately my mobile no is [protected]

I have BSNL connection for the last 30 years and having Broadband connection (Plan Rs.750/-unlimited per month). This connection is working on WIFI router.

Since last one month my Lap top is not accessing internet smoothly especially in the evening after 7 PM. Most of the time ASDL is connected but it is not reaching to the system due to which my very purpose of work on internet is defeated. I have personally contacted over phone to the person Shri Nadim as well as line man Sri Akhtar who is looking after the same but nothing has been done so far.It is necessary to mention that my job is based on the internet and I am totally helpless in this regard.

Please have a look and depute a technician immediately otherwise I shall have no option but to surrender the broadband connection and switch over to another company.

The detail are as under ;

Telephone No[protected]
A/c No [protected]
Consumer No.184920

Regards

Deepak Kapoor
317 E Attersuiya Bhagwat Bagh, Allahabad (UP) 211003

Respected authority

I have a landline connection since March 2011.Since it's inception i didn't get any bill and i have been paying bill by enquiring from bsnl office.Many a time i have lodged complaint in this regard but no adequate step has been taken and everytime i am bound to face diificult situations.Therefore i request finally you to look into the matter otherwise i have to take any legal step in this regard.The duplicate landline bill may be sent to my E-Mail ID i.e [protected]@rediffmail.com


kamal Arora
[protected]

Sir,

My land line phone no. is[protected]. My phone is not working since a week. I compalined my area Telephone Exchange at Pattimattom through phone and BSNL compaint port through mail also. Their Compaint no. is[protected]. Their Status of Complaint showing "Completed" But nobody was came to attend my complaint till date. Kindly look into the matter at the earliest.


Best Regards

Madhavi Kutty Varsyar
Ramanilayam
Pazhamthottam po
Kochin

BSNL, Ghaziabad
Complaint for Basic Phone[protected]
Our landline phone no. is[protected]
Our phone and broadband is not working from almost 25 days.
We filled complaint regarding this problem several times through telephone and personally also but to no response. I called SDO and many others but nothing happened.

Even I spoke to GM BSNL on phone number[protected] twice, a lady answered...

I had applied for closer of telephone no 26602048 at Vasna exchange on 14th November 2011.I received receipt no 447 for the same.
Even after two months my telephone is not disconnected & I had received bill of 642 Rs. My phone is not deposited in store even after repeted reminders.
On inqiry at Vasna exchange concerned officer said he can not order closer of phone because higher authority Mr. Bhandari has insructed all officers not to close phones. Such 1000 disputed problems are there at Vasna exchange.I learnt Mr. Bhandari Just want to show on paper , that no BSNL clients has left. Officers are afraid,who will ring cat?

I had also applied for closer of phone 25454044 at Kankaria exchange on the same date. I had already been given refund of deposite before 20 days.
Kindly look in the matter as 1000 other clients of BSNL are suffering because of top honcho of organization.

New Landline connection is pending Order Number: 87043272


Registered for new landline connection on 11th DEC 2011 and there is no proper response from your side. I have called to Customer care[protected], but the reply was my service has been cancelled and asked me to call to this number[protected] but no one answering the call. It seems that some cheating going on from your side.

A week ago I had communicated with GM of BSNL Karnataka ( MR. R. Mani[protected] they diverted me to send mail to this ID: [protected]@gmail.com. I wonder why they are using gmail address for official purpose.

Still no response from your side.

I will escalate this as a ciber crime if i do not get any proper response (either my money back or new connection).

My Mobile Number: [protected] / [protected]

Sir, I wish to bring your kind notice that our office (Deputy Superintendent of Police Manapparai phone No:[protected] and broad band connection are frequently interrupted and failed to use broad band service. As you know we are doing emergency work and we have to receive and sent mails every often To avoid man power by sending tappal to Head Quarters and various other department situated at various destination we need manpower that is very shortage in Manapparai due to increasing population, crimes law and order problem and traffic congestion. We need uninterrupted broad band service to serve the society. We hope you will do our need and the problem will not recur. I am sorry to state that though we made frequent compliant at Manapparai SDO office we didn't receive permanent solution. Thanking you yours C.Tholkapiyan Deputy superintendent of police Manapparai.

sir,i am a college student i have purchase a bsnl sim in
a GAYANODAY plane before 1 month but problem
is there that outgoing/incomming is providing
me by bsnl till today.plz do some thing for start
my number( [protected])soon as soon possible.i humbly request u 4 this help.
My current moblie number is-[protected]
Firs Sim dealar mobile number-[protected]
Second sim dealar-[protected]

Hii,

today ,22th jan 2012, Sunday at 07.28 pm, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
NITESH SHUKLA
[protected]
[Complaint comments]

(1) Deduction of Rs.100/- for 28 seconds of talk time with phone no.[protected] of Congo, South Africa by my mobile phone no.[protected] on 05.01.2012 at 21.35 hrs.

Details :- Balance before 04.01.2012=Rs.06.72,Refilled amount after 04.01.2012=Rs.1200/-,Amount deducted for 28 seconds of talk & Balance after talk=Rs.1106.72
AND
(2) Deduction of Rs.200/- for 01 minute and 23 seconds of ring time only with phone no.[protected] of Congo, South Africa by my above same mobile no.[protected] on 18.01.2012 at 21.35 hrs.

Details :- Balance amount before ring on 18.01.2012=1086.32, Deducted amount for 83 seconds of ring time only & not any talk=Rs.200/- & Balance amount after ring=Rs.886.32

The games on demand from indiagames.com and music on demand on hungama have been activated without my demand and I have been billed a One time charges of Rs.524/-. The same may please be immediately disconnected/deactivated.
[protected]@yahoo.com
BSNL land line no.[protected]

Sir,
As per No.DataOne Regn/KERCNN[protected] dated 07/09/2011 internet connection was provided and since then your billing system worked and not the service. The speed of the internet data incoming is sometimes a blinking as low as ... and maximum 75.6 kbps. Shame on such service provision. Since the billing was more than what the terms of service data, this connection was changed to unlimited internet data downloading scheme billing Rs.700/. Yet this connection is damn too slow even to send you this disappointing complaint. Presentably now your speed is 300.5 kbps.This is all against your mega customer service and gallivanting on the net and advertisement. If this is the service you can provide it is degrading and against the terms of service which is illegal under the TRAI and ... we may meet in the consumer court.