Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected authority

I have a landline connection since March 2011.Since it's inception i didn't get any bill and i have been paying bill by enquiring from bsnl office.Many a time i have lodged complaint in this regard but no adequate step has been taken and everytime i am bound to face diificult situations.Therefore i request finally you to look into the matter otherwise i have to take any legal step in this regard.The duplicate landline bill may be sent to my E-Mail ID i.e [protected]@rediffmail.com


kamal Arora
[protected]

Sir,

My land line phone no. is[protected]. My phone is not working since a week. I compalined my area Telephone Exchange at Pattimattom through phone and BSNL compaint port through mail also. Their Compaint no. is[protected]. Their Status of Complaint showing "Completed" But nobody was came to attend my complaint till date. Kindly look into the matter at the earliest.


Best Regards

Madhavi Kutty Varsyar
Ramanilayam
Pazhamthottam po
Kochin

BSNL, Ghaziabad
Complaint for Basic Phone[protected]
Our landline phone no. is[protected]
Our phone and broadband is not working from almost 25 days.
We filled complaint regarding this problem several times through telephone and personally also but to no response. I called SDO and many others but nothing happened.

Even I spoke to GM BSNL on phone number[protected] twice, a lady answered...

I had applied for closer of telephone no 26602048 at Vasna exchange on 14th November 2011.I received receipt no 447 for the same.
Even after two months my telephone is not disconnected & I had received bill of 642 Rs. My phone is not deposited in store even after repeted reminders.
On inqiry at Vasna exchange concerned officer said he can not order closer of phone because higher authority Mr. Bhandari has insructed all officers not to close phones. Such 1000 disputed problems are there at Vasna exchange.I learnt Mr. Bhandari Just want to show on paper , that no BSNL clients has left. Officers are afraid,who will ring cat?

I had also applied for closer of phone 25454044 at Kankaria exchange on the same date. I had already been given refund of deposite before 20 days.
Kindly look in the matter as 1000 other clients of BSNL are suffering because of top honcho of organization.

New Landline connection is pending Order Number: 87043272


Registered for new landline connection on 11th DEC 2011 and there is no proper response from your side. I have called to Customer care[protected], but the reply was my service has been cancelled and asked me to call to this number[protected] but no one answering the call. It seems that some cheating going on from your side.

A week ago I had communicated with GM of BSNL Karnataka ( MR. R. Mani[protected] they diverted me to send mail to this ID: [protected]@gmail.com. I wonder why they are using gmail address for official purpose.

Still no response from your side.

I will escalate this as a ciber crime if i do not get any proper response (either my money back or new connection).

My Mobile Number: [protected] / [protected]

Sir, I wish to bring your kind notice that our office (Deputy Superintendent of Police Manapparai phone No:[protected] and broad band connection are frequently interrupted and failed to use broad band service. As you know we are doing emergency work and we have to receive and sent mails every often To avoid man power by sending tappal to Head Quarters and various other department situated at various destination we need manpower that is very shortage in Manapparai due to increasing population, crimes law and order problem and traffic congestion. We need uninterrupted broad band service to serve the society. We hope you will do our need and the problem will not recur. I am sorry to state that though we made frequent compliant at Manapparai SDO office we didn't receive permanent solution. Thanking you yours C.Tholkapiyan Deputy superintendent of police Manapparai.

sir,i am a college student i have purchase a bsnl sim in
a GAYANODAY plane before 1 month but problem
is there that outgoing/incomming is providing
me by bsnl till today.plz do some thing for start
my number( [protected])soon as soon possible.i humbly request u 4 this help.
My current moblie number is-[protected]
Firs Sim dealar mobile number-[protected]
Second sim dealar-[protected]

Hii,

today ,22th jan 2012, Sunday at 07.28 pm, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
NITESH SHUKLA
[protected]
[Complaint comments]

(1) Deduction of Rs.100/- for 28 seconds of talk time with phone no.[protected] of Congo, South Africa by my mobile phone no.[protected] on 05.01.2012 at 21.35 hrs.

Details :- Balance before 04.01.2012=Rs.06.72,Refilled amount after 04.01.2012=Rs.1200/-,Amount deducted for 28 seconds of talk & Balance after talk=Rs.1106.72
AND
(2) Deduction of Rs.200/- for 01 minute and 23 seconds of ring time only with phone no.[protected] of Congo, South Africa by my above same mobile no.[protected] on 18.01.2012 at 21.35 hrs.

Details :- Balance amount before ring on 18.01.2012=1086.32, Deducted amount for 83 seconds of ring time only & not any talk=Rs.200/- & Balance amount after ring=Rs.886.32

The games on demand from indiagames.com and music on demand on hungama have been activated without my demand and I have been billed a One time charges of Rs.524/-. The same may please be immediately disconnected/deactivated.
[protected]@yahoo.com
BSNL land line no.[protected]

Sir,
As per No.DataOne Regn/KERCNN[protected] dated 07/09/2011 internet connection was provided and since then your billing system worked and not the service. The speed of the internet data incoming is sometimes a blinking as low as ... and maximum 75.6 kbps. Shame on such service provision. Since the billing was more than what the terms of service data, this connection was changed to unlimited internet data downloading scheme billing Rs.700/. Yet this connection is damn too slow even to send you this disappointing complaint. Presentably now your speed is 300.5 kbps.This is all against your mega customer service and gallivanting on the net and advertisement. If this is the service you can provide it is degrading and against the terms of service which is illegal under the TRAI and ... we may meet in the consumer court.

BSNL is worst ever mobile service provider !!! I have bsnl post paid mobile bearing number [protected] of Assam circle. My bills are paid duly on time. Earlier it was prepaid connection but every time money would have been deducted without usage and then I converted it into post paid but in the month of July suddenly my postpaid connection is blocked without any reason and after repeated visit to customer service I got the connection OK after 25 days of complain, they could not tell me any valid reason of blocking. Today i.e.21/01/2012 at about 2.30 p.m. in the evening suddenly my connection is blocked and when someone calls me they get the response that this number does not exist. I went to the nearest customer service at Tele mart, Silchar, Assam at about 3.30 p.m and asked them what is the reason, they could not give me any valid reason and requested me tho change the sim card and informed me that my number will be reactivated within one hour and the fees for new sim will be charged in my next bill. But even after 5 hours of new SIM my number has not been reactivated. This is an unfair trade practice, deficiency in service and negligence in service by the BSNL.I request BSNL to reactivate my SIM immediately otherwise I shall have to suffer irreparable loss and injury and for which BSNL shall be bound to compensate me.

Unauthorised deductions continue- complained at [protected] on 17th, 18th and 20th - email sent to pg_ad and [protected]@bsnl.co.in on 15th and continuous- no response. Do the authorities become so irresponsible. Prepaid Mobile
no [protected]- sim was in use in Laptop on 14th when the service unknown to me was activated. so far Rs. 38/ - has been deducted- Request:
Service be deactivated, Amount deducted unauthorisedly be refunded and Rs 50000 compensation be awarded.
I promise to root out the corruption in BSNL. GMTD, Allahabad and other concerned officers be punished

sir.namaskar
.my email add is [protected]@yahoo.com.i am regular customer o[censored] r very good unit.till last month i used purchase e tickets using ATM cum debit card of sbi very easily through u..to my surprise when i tried to book e ticket by debit card yesterday .i could not proceed after selecting debit card button.it is by default going to credit card format.debit card format is not there though debit card button it is available on u r portal.in this connection i request u.is it policy newly taken only credit card usable for booking e tickets.in such case a small information or removal of debit card button in u r portal would have removed confusion in customer mind.which is creating confusion to customer.

credit card is 16 no digit.with cvv.no. .debit card 18 no. digit which is not having cvv no.i hope u will respond me if any special procedure u expect us to follow specially for this and can give a demo.did u stopped debit card usage for purchasing e ticket .
this for u r information only. pl treat this as suggestion and not complaint.espeting early reply from u sir.thanking you
y.v. sandilya(email add..[protected]@yahoo.com)
cell (0)[protected] ..land line[protected]
the matter is not so urgent

I am using the bsnl broadband service since august 2011. we shifted during the month of october and also transferred the bsnl broadband connection. fromt then the headache started. The broadband is not working at all. I have been calling bsnl customer care number 1500 and 1504 regularly but no improvement. Even I have visited the bsnl madhavaram telephone exchange many at times, no response from this bull bsnl. all my month rental 999 is waste. I really want to take appropriate action against this poor and negligent service of bnsl.

Since 14th Jan continuous deduction of Rs. 5/- per day goes on unauthorisedly without my consent.When deduction started the sim was in use in Laptop and as such I could not activate any service-and still I do not know what service is this. No response from any of the concerned officers to whom emails sent. Call Centres-negative reply though complaints lodged on 17, 18 and 20 th-Request the amount so far deducted be refunded and compensation of rs. 50,000 be awarded to me for harrassment. Very bad response from the concerned authorities. Complaint nos; A18UP1534383,A20UP1540104.
Pl. take my complaint in positive, and refund plus compensation be awarded

Mahendra Tiwari

NANDKISHOR S. JOSHI
1030,DHANASMPADA,,
OPP. J. K. FILES,
Ratnagiri.415612.

TO,
THE BSNL OFFICE,
BSNL Broadband,Ratnagiri, Maharashtra

Respected Sir/Madam,

I am CHAITANYA N. JOSHI ,son of NANDKISHOR S. JOSHI from RATNAGIRI. I am using BSNL Broadband service on my land line telephone[protected] with plan of Home Unlimited Broadband Plan at Rs.499. I am fully satisfied with the service.I want to replace my existing modem with a new wifi connectivity modem.
As i require it for my study purpose.I have replaced my PC with a LAPTOP.
So please take quick action to provide me a WIFI connectvity modem.Please do the needful.


thanks and regards,
yours faithfully,
CHAITANYA N. JOSHI
CONTACT NO :- [protected] &[protected]

sir,
i register to http://selfcare.ndc.bsnl.co.in/irj/portal with my
customer id
cust_id : [protected]
and still does't receiver username and password.So i can't check my broadband usage without this account .send me quickly send usrname and password. for this
customer id. at the e-mail

email ID - [protected]@gmail.com

My land line phone is not permitting outgoing calls. I opted for electronic clearance service on November 25, 2011 authorizing to pay from my HDFC Bank, Banjara Hills branch SB A/C # [protected]. I attached the MANDATE FORM, CANCELLED specimen cheque # 813564 and latest bill number[protected] dated 06/11/2011. I also got the acknowledgement of receipt of all necessary documents. Can you please give reasons for not permitting outgoing calls on this number[protected]?

Sir,
My name is Riyazudeen FK. I applied for BSNL broadband connection in the month of november 2011 and got the connection activated in december and got my login id and password on 2nd dec 2011. It worked intermittantly for 2 days and gone dead after that. It didn't work still. I have called and informed this to our exchange AE many times but no action has been taken on it. I have raised a complaint by calling 198 and got a complaint number [protected] on 10th jan but no action has been taken still now. My phone and broadband is dead for more than 2 months, still there is no response. I want someone to come and rectify the issue. My broadband connection belongs to SS Kulam exchange, Coimbatore.