Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I THE UNDER SIGNED REGRET TO INFORM YOU THAT HOME LAND LINE TELEPHONE IS OUT OF ORDER SINCE NOVEMBER-2011. MEANWHILE I HAVE LODGED FIVE COMPLAINTS TO THE COMPETENT AUTHORITY VIDE DOCKET NUMBERS AS (1)L1797dated 12/09/11, (2)393 dated 20/09/11,(3)1274 dated 09/11/11 Customer Care Docket No.[protected] dated 30/11/11 and Complaint Lodged to Ministry of Communication / Govt.of India's Docket No.B349 dated 05/12/11, but still today my "ODD-cum-Hazardous-Telephone-problem" has not been solved. MY OUT OF ORDER TELEPHONE NO.[protected]

Thanking you with better anticipation and solicited your acknowledgement at the earliest.

Yours Truly,
SHRI M. GANGULY,
21/B,BANERJEE PARA LANE,
DHAKURIA, KOLKATA-700031

Sir, my land line telephone No[protected] at Melkulangara (under Valakom)not working in last 20 days . I am working in GENERAL RESERVIE ENGENEERING FORCE (GREF) at Punjab.My family facing difficulties due to non working of land phone.
In view of the above I did not able to contact my family since last 20 days . Therefore you are requested to take necessary action at the earliest please. My e-mai address :- www.[protected]@gmai.com

Its my humble request to you to deactivate BSNL Voice Chat service which has been activated on my mobile number [protected] without my knowledge.Please deactivate this service before 20/12/2011 because amount of Rs. 30 is deducted every month from the phone balance.

I have BSNL Prepaid Mobile no [protected], On dated 12/12/2011 at 5:39pm, 40Rs deducted from my mobile balance, with sms "MIMOBITV: Thanks you for Subscribing All Channels/Week Rs. 40/ week, To unsubscibe send MYUNSUB to 55447" after this , I am sent SMS MYUNSUB to 55447, again SMS me on dated 12/12/2011 at 5:54pm "Your Request for UNsubsciption is Done Successfully" but my money Rs.40/- not back to me.
Without my apply to subcribe, why he deduct my amount,
This is very serious Matter,
Please justice me.
With Thanks
Ravinder Singh
Sunam.

Dear Sir.

I have not received confirmation SMS regarding migration to PER SECOND PLAN to my mobile nos.[protected] and [protected]. It is since 5 days from request sent to 53733.
Pl. let me have the confirmation SMS from BSNL for the same as i have to spend more
call charges.

Regards
Siddharaj A

DEAR SIR,
I HAD DISCONNECTED & ALL MY DUES HAS CLEARED IN JUNE -2011 . AFTER THAT I APPLIED FOF SECURITY DEPSITE RETURNS. TILL DATE I HAVE VISITED MORE THAN 100 TIMES IN DIMAPUR BSNL OFFICE & MADE REQUEST TO MR. SEKIYA AND ALL ACCOUNT OFFICER INCLUDED GM FINENCE BUT I DIDNOT GOT MY SECURITY DEPOSITE BACK.AS ACCOUNTANT MR. SEKIYA TOLD ME THAT MY SOME DELTA AMOUNT IS REMAIN UNPAID ,THAN I SUBMITTED ITS PAYMENT RECEIPTS OF THAT DAY INCLUDING A RECEIPTS OF MY SECURITES DEPOSITE WHICH I HAD DEPOSITE RS.2000/-(TWO THOUSAND ONNY)AT THE TIME OF CONNECTION.THERE RS.800/-INSTALLATION CHARGE IS EXTREA ,I HAD PAID IN THAT TIME. RELATED THIS EVERY DOCUMENTS I HAD SUBMITTED TO THE OFFICE .SIR I REQUEST YOU KINDELY SEE MY CASE DO NEEDFUL ACTION AS SOON AS POSSIBLE.

My Name of Beda Jigesh Niranjanbhai

I have give the request to BSNL, Vastrapur office for disconnection of the Broadband & Landline connection.

But till date they are not doing any needful or no communication from their side only they are sending Bills where we have approch the BSNL office but they deny the request and say we will not disconnect your line and you have to receive the bills.

I would like to gentle request you to help me in this matter.

I would like to bring to your kind notice that, My Land Line Telephone Number is[protected] is lying almost dead for the past 5 month. We are not hear clear voice and always with voice with unwanted noise, I tested same line with other phones also samething happen. We have already registerd the complaint at kilakarai bsnl exchange & JTO incharge also. They visited my place said will replace the line immediately. But no result. How to proceed and get better service?.Kindly take necessary action to rectify the fault as early as posible.


M.Mohamed Shuaibu,
4/395 East street,
Kilakarai. Ramnad Dist. Tamilnadu.

My Land Line Telephone Number is[protected] and we have Broadband Unlimited internet connection which was not working properly & frequently line is cut off the past 20 days. I have registered my complaint directly to the BSNL EXCHANGE in kilakarai town. But it is not rectified till date.Kindly take necessary action to rectify the fault as early as posible.

Exchange: Karaikudi

M.Shajahan Beevi
4/74A East street, Kilakarai.
Ramnad Dist. Tamilnadu. India.

I am a coustomer of BSNL mobile prepaid since about six years.I want to submit a complain that,in 12/12/2011 at 05:29PM a got message from 55678030 indicating that "Thanks for subscribing Xplore Pack from Handygo at 12/12/2011 05:29PM for Rs30 vaild till 11/01/2012." But i did subscribe any such service.

Without any information or any request Rs30 is deducted from my balance.I want to get back the balance as soon as possible.In this case I already forward a complain to BSNL coustomer care.My complain No is L12AS204986.


Your Faithfully
Pranjit Dutta.
Dist.Jorhat
Pin-785101(Assam, India)
Mobile No. [protected]

Dear Sir/Madam,
i want to unsubscribe from bsnl onmobile(news) service.i have complained abt it in the company, they have toldd withing 24 hours u will be unsubscribed but till today it is not done.so please could u unsubscribe from this service.My mobile no is : [protected]

Thanks.

We have a BSNL Landline with number[protected]. For the last 5 years, we have faced lots of issues with the connection and the BSNL employees will come and rectify after a long invitations.

They are not changing the cables, inturn clubbing up the wires and they are not putting the tapes; due to this when the wall is wet, we feel earth/current in our body.

Now we are facing another issue like, we are able to get the ring but the voice is not heared on either of the side.

Since this is a rural area, people are not aware whom to contact for this issue immediately as the contact substance itself is failed.

Please do check with the concerned department to take a necessary action by doing a health check of the connection from the junction box to avoid multiple disconnections in future.

Thanks in advance.

Please call me if required.


Regards,
Senthil Kumar

On Saturday, i got the alert on my BSNL mobile no. [protected], about the free download of caller tune kolavari DI, by sending a call to *567*#1, I opted and on Monday they have deducted Rs. 30/= without even intimating me. This is just a fraud..these companies are looting the customers by sending false alerts/sms...when I talked to their customer care executive and supervisor, their behavior was very rude..and they were talking like some businessmen rather than the persons, who are there for resolving the issues. I am shocked to see such a behavior of these telecommunications cos.The TRAI and supreme Court must look into this.

I request the concerned authority to do the needful, otherwise, i will, you will loose lots of customers, as I have also decided to change my service provider.

on 9th sept 2011, I hads applied for a Landline with broadband connection at BSNL office, Kondhwa. Work order was released on the same day, [protected]/KBK13000063. I have been relentlessly following up for the new connection. Mr.Malegaonkar, who head the office at Khadi MAchine Chowk at Kondhwa Budhruk has repeatedly being telling that we are busy and have less manpower, fault at connection/line near your building is not known etc etc. Once the fault was known, now he has been saying that I have no manpower, the seniors are not giving us enough support. Also he said that pls call the Div Engineer Mr. Jagtap. I am not knowing how these people operate, it is 3 months now that I am paying 800Rs to some stupit wireless broadband, at the same time, BSNL is loosing Rs. 750 per month .... are they not interested in Business..there are around 7 more connections in my bbuilding itself which are pending. Can someone help me ??? Can this mail reach some responsible official at BSNL ???
Awaiting some justice to work...Rgds, Jaideep SOLANKI

RESPECTED SIR, DATE- 12.12.2011

AFTER SUCCESS PAYMENT THROUGH INTERNET BANKING A/C NO. [protected] RS. 679.00 ON DATED 07.12.2011 , BUT NOT RECEIVED BSNL LOCAL OFFICE RS. 679.00 POST PAID MOBILE NO. [protected] BILL FOR THE MONTH OF NOVEMBER 2011 TILL DATE. PLEASE TAKE NECESSARY ACTION AS SOON AS POSSABLE.

ENCLOSED: SBI DEDUCTION RS. 679.00 DETAILS.

Biller Name BSNL Cellone Nick Name PKC
Biller No. CELLONE Reference No. IB07142484
Registered Biller Details
Mobile No [protected]
Details of Payment
Bill Date 01-Dec-2011 Payment Date 07-Dec-2011
Due date 26-Dec-2011 Payment Status Success
Biller Transaction Ref. 2255312 Account No. [protected]
Bill Amount 679.00 Branch ANDUA



Y/F
PARIMAL KUMAR CHATTERJEE

I have SMS service from BV-CAINTK on my mobile, which is chargeable. Now i want to deactivate this service. Service is still not deactivated even if I requested for by sending SMS on prescribed format. Please Deactivate LOVE TIPS FOR GIRLS Rs.15p.m. my BSNL mobile no. is [protected]

sir my phone no. [protected] is under bsnl karnataka network. from past 1 year i have been loosing rs 30 every month. the reason which i belive was some chat i suscribed is what the bsnl concerned officer says from 1 year. but from beging i have asked them to cancel the service but they have failed to do so. i really dont know how the sevice got activated nor have i used the chat service for which i am charged rs 30.
sir i am a house wife and this 30rs every month means a lot to me. please help me. when i call the bsnl care they dont respond well and speak harshly. its been a year or so and i have been calling them every month.

thank you
sumithra gurumurthy
[protected]@yahoo.in

phone dead
M/s
BSNL
KALYAN
MAHARASHTRA
STATE.

TELNO–[protected]

Dear
Sir,

This is to inform you that my telephone has not been working since last 15-20 days. I have given the compliant through customer service number on 25.11.2011 vide compliant reference No.[protected]. In the meantime I have complained personally to the BSNL area office also i call personally to [protected]/2231500/2231100/2201064 they told they will come but no one came to attend the phone . Regret to say that till writing of this letter nobody has been attended this complaint.

Presently my above telephone is in a dead condition.

I again request you to please take necessary action to re-store my above telephone connection immediately.

Your co-operation is solicited.

Thanking you,

Yours faithfully,
M Sureshkumar

K NVasudevan
Kadambanattu house,
Edathala PO 683561
Subject: BSNL Broadband connection not working since last week

Sir,

My BSNL BB connection isn’t working, at Local area connection it shows as “Limited or No connectivity” from last week, I tried calling the helpline number provided where was informed to call exchange 26860000 but in vain. Its either answered by a lady who doesn’t know anything about BB or someone who keeps transferring. I am not well enough to visit BSNL office and keep on calling several times a day. I live along with my wife and daughter –in-law who has a nine months baby and my Son Ex-Navy petty officer is out of station, Internet connection is required as its used for many purposes.

I am not getting any fruitful response on the same. Would request you to help me with the same at the earliest.


Thanks & Regards,
K.N.Vasudev


Note:
Consumer No.: 2877326
Phone No.: 2683843
Mobile No.: [protected]

We have been forced to take a fiber to home broad band services by BSNL with in this VGN Minerva Nolambur, Chennai 600095 gated community. I had applied for this connection on 7th September 2011. After a lot of follow up it got activated on on October 19th, 2011. Till date the fiber optic cable is not laid properly and get cut or miscreants can play mischief. If any fault occurs there is no help line numbers. No user manual or user name and password was given to us by BSNL at the time of connection. Things were done in an adhoc manner. Though on the bill they indicate 1500 and 1504 as help line numbers for voice and data line numbers respectively. I have several problems. The telephone instrument became faulty in 3 weeks. The battery back up provided by BSNL is not working. I need to re-install the network connection on my lap top for which BSNL should render assistance by giving Network ID, user name and pass word.The normal 1500 and 1504 of Chennai telephone do not know how to render assistance. I am try to desperately get some assistance today, December 10, 2011. I contacted 1500. They gave a contact number[protected] which is not a working number. Again I contacted 1500 as ked me to contact 1504. 1504 they were not answering the call or they cut the call with out answering. This has happened for 6 consecutive time. Finally one gentle man answered and he asked me to contact[protected]. This number was answered by a rude lady who said it was mobile fone section and it is not her business. I tried to contact the JTO Ms. Karpagam on mobile [protected] /[protected] / 26533400. No response. I tried to escalate it to GM Mr. Paniprasad [protected] by call him and sending SMS. He replied to my SMS saying that he has been transferred and contact 1500. I am with out any broad band connection at home and I will forced to wait till Monday 10.00 AM. It is a working day and there will be no one at home. I am not sure when and who will resolve. BSNL has created a monopolistic situation in this premise and they charge the normal rate applicable to all broad band services with out rendering any service.
Action required, Immediate resolution of issue, Compensation for the harassment, immediate provision of 24 x 7 help line and discount in service charges till such facility is activated.