| Address: Nashik, Maharashtra |
I am fed up with frequent disruptions in the lines, wherein my telephone remains unserviceable most of the time. Whenever we register our complaint at the local Exchange, i.e. Ambad Telephone Exchange, only one line answer is given to us, lineman is not there, the cable needs to be changed, you speak to JTO mr. Pushatkar.
The state of affair is such that Mr. Pushatkar is not at all reachable, neither on his cell phone nor his landline. His mobile no. is [protected] & landline number is[protected], many times tried giving a call on both these number, mobile number rings and this gentleman never picks up the call. Today, when my mother tried calling him, the phone was picked up, earlier it was told that its her daughter on line who is speaking, then the person said, this is wrong number, when my mother further stressed, if the number was wrong, then why she earlier told that its Mr. Pushatkar's daughter speaking, she told that this is not his number and gave out his new number that is-[protected] which is coming constantly engaged.
I mean I am not paying BSNL monthly charges for charity, they are bound to give me the services they promise. I intend taking this up very strongly with the BSNL Higher Management in Nashik and also register a complaint against Mr. Pushatkar, who inspite being a public servant, refuses to take call on his mobile and whenever you call him on his landline number, he is not in office. There should be some accountability for him also. I am basically a retired Government employee from Indian Air Force and I have not seen such callous attitude anywhere.
Its high time officials like Mr. Pushatkar are held accountable to atleast listen to the complaints and redress them.
Aug 13, 2020
Complaint marked as Resolved
SIR,
Ref: Telephone No:[protected]
Customer ID: [protected]
A/c NO: [protected]
I was asked to give BVAS SMS through my mobile pretending that to check my number by one of madam from BSNL office on 08.10.2018. With good intention, I sent them SMS. After that I have come to know that it was for BSNL Hungama service on chargeable basis. I immediately sent another SMS that I do not require this service any more. This was done hiding the facts to me in preliminary stage. Now on receipt of my bill for the month of October 2018, the additional amount of Rs. 400 (approx.) is added into the said bill. I have not utilised this service at all.
kindly arrange to remove this surplus amount from my bill with a request to remove this facility in future. If something is not done in this regard I shall be compelled to remove BSNL Broadbanad connection.henceforth.
FROM: LAKHVINDER SINGH PATHANIA, ADDRESS: B 365, SECTOR 19, NOIDA 201301