Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL is giving full talk time + validity in 300 or above , But i was confuse this offer is for top up or recharge, so i asked Customer Service Center about the same matter dated 21.09.11 before 5 pm ( between 1pm to 5 pm). He told me you do recharge not top up, according to CSC i recharged my mobile No. [protected] of 300 Rs., But i not get full talk time it gives BSNl to BSNL free calls for one month with zero balance. I didn't required of that. For the above case i am again called to CSC then Mr. Jayesh Sharma (BSNL CSC) handle this matter and told that we will solve your problem as soon as possible. But Problems is not solved yet. not i have called CSC from my No. [protected].
Recharge Details:-
u/r BSNL a/c is credited with Rs. 300 as Recharge from [protected] on 21/09/2011 at 03:24:23 PM hours. Ref No. 78624768.

Dear Sir,

I had a BSNL Land Line telephone no.[protected] on my residence with a Broadband connection. While installation of the B/B I was provided with a mail ID: [protected]@dataone.in which was being used by me for long.

Lately due to necessity I requested to the BSNL authorities for shifting of the phone to a new adjacent location (opposite House - Rented) during March 2011.

The connection was immediately snapped off and subsequently after a vigorous followup it was reinstated at the new location in about a week but to our dismay my above mail ID is not yet reinestated even after a lapse of around 180 days.

I am unable to understand the reason as well as the technicality involved in reinstating my mail ID when there has been no change in the Telephone No or the Telephone connecting wire or the DP or anything else except for the change of place of the phone.

I have been following up but no action is foreseen.

My humble request is firstly my mail ID be reinstated and secondly the person(s) responsible in handing this issue be warned seriously so that the services are rendered properly to the customers and not taken for ransom or else people will lose faith from Govt. bodies.

Regards,

N.R.Kashivishwanathan
Kanpur
Mob: [protected]

Hi - I moved to Purva Panorama , Bannerghatta Road, Bangalore last Nov 2010 from Hyderabad and have taken BSNL connection for my internet and landline use. Since then, my phone is dead atleast twice a week on an average for the past 10 months. They always comeup with a lame excuse that there is come digging going on and thats the reason the wire is getting disconnected. I pay Rs900 per month only for the broadband plan and I can hardly use it because most of the time it is not working. I cant assure my office that I can work from home because of thia. Kindly help me where should I escalate it further.

Nandakishore

Hi, I am from chennai. Shifted house from Saligramam to Valsravakkam. My husband went to BSNL office. Filled the shifting form. AE said that shifting process will be completed within 2 days, but there was no response from BSNL office. 2nd day morning we reminded them on the shifting connection ,there was no response. 3rd day my hubby again went and asked on this, they came by 3, and very much eager in getting the money for providing wiring connections. They did so many wiring connections and left , while my sister got a call(we were not in house) asking if line is up and she said yes when asked for new number , that person said we will update in an hour(still 1 hour didn't complete for them). that day evening line is dead :-(. Called to toll-free number, no proper response, then got exchange numbers from that person for that new area, From 4th day, Called them ring went on no one is there to pick-up the call. Finally they picked up the call and that guy i explained entire story he says who said your line is up , u didn't even get connection, here we have "system failure you wont get it soon" . I asked can u approximately let us know when can we expect he is asking what i studied and criticizing me. when trying to explain he immediately put it on-hold and till now no response.
Really don't go for BSNL connections , got really fed-up with their activities

I NEVER ACTIVATE HUNGAMAA MUSIC/GAME OR ANY OTHER VALUE ADDED SERVICES FROM MY PHONE/INTERNE AFTER THAT THEY CHARGE ON MY PHONE BILLING ([protected]) WITH MUSIC/GAME ACTIVATION FROM JULY AND AUGUST 2011.I VISIT PERSONALY BSNL GANDHINAGAR GUJARAT OFFICE REGARDING THIS PROBLEM. ALL STAFF ARE HELPLESS TO SOLVE MY COMPLAIN .THAY GIVE ME ONE PHONE NO[protected] FOR DEACATIVATE SERVICE. I TRY FOR NUMBER OF HOURS AND DAYS BUT NO BODY RECIVED CALL. ALL CUSTOMER EXECUTIVE ARE GOING TO SLEEP/LUNCH/ OR ENJOY THE TIME WITH GIRL/BOY FRIENDS. IF ANY BODY ARE INTRESTED TO CHECK , PLEASE CALL.[protected].
THIS COMPLAIN IS NOT WITH ME BUT I SAW NUMBER OF CUSTOMER AT BSNL GANDHINAGAR OFFICE REGARDING SAME COMPLAIN.
SATISH GUPTA
[protected]
[protected]@GMAIL.COM

on dated 20/09/2011 i have receive d message from bsnl {to my cell number [protected]}no[protected]
re 1 sotore service & rs 5 deducted by my balance i have called to bsnl custumer care for resolving the problem but they didnt give me right answer for this value added service when i sent unsub message to 54646 when rs 2 deducted from my balance & total rs 7 i have lost but i didnt apply for this type value added service i saw on internet many people are surfing from this type problem plese do something for resolving the issue because cell companies are deducting charges without any information to custumer

I am Gauri Gandhi staying at Row House No.3, Rohit Residencies , Baner (Opposite Kapil
Malhar Soc.) Pune 411045

Baner Telephone Exchange is not giving proper service .

My Telephone number 27290703 ....was facing disturbance since last 2 months . On 8th July 2011 I made complaint No.000914 .
Now my telephone is completely dead since past more than 3 weeks . I made complaint No 1442 ...but no action .

Yesterday I have made another complaint No.1692 ........my previous complaints No's 914 and 1442... they seem to have closed without attending to the problem ........This is not good style of functioning .

Previously also phone was dead for 4 months (last year) and again for 2 months (this year) ....but no action is taken by Baner Telephone exchange ....unless I make complaint to higher authorities .

Request to kindly improve the working of the exchange (if possible) ,, and at least get the phone line started .
Last time it was entrusted by to private agency ...which got the phone working in 2 hours ....which was dead from 4 months.
Request if they may again appoint private agency ....because the Baner Telephone exchange is not at all responding .

Thanks

Gauri Gandhi

The BSNL approved ADSL Modem AN1020-21 is the only one available and I am forced to buy that for aabout Rs. 2200/- from a private distributor. The Modem itself is apparently manufactured by a company called Vuppalamrudha Magnetics in Hyderabad. The performance of the modem is the worst I have ever seen. My previous ADSL modem worked 5 times better on the same set of lines and peripherals.
:
This is what I found. I dont know whether it is a problem with the modem or the BSNL Broadband port at the exchange.

1. The SpeedTest for LAN connection shows between 75 and 85 kbps as
against a speed of 384 kbps promised to consumers by BSNL

2. The SpeedTest for WLAN connection with my Lenovo Laptop which is placed
at a distance of 5 feet from the modem is just 22 to 30 kbps. There should
be no such difference normally between LAN and WLAN speeds.

3. I have tried all suggested configurations and nothing improves the performance.

I have suffered from very poor BSNL broadband services for the last 6 months. Their Broadband uptime is much smaller than their downtime.

I hope the behemoth called BSNL improves its services for those o[censored]s who still like to go to them because they are INDIAN.

I had given a request in BSNL website for a new broadband connection. On the next day I received a call from a person who claimed as BSNL agent. He visited my place and collected documents along with Rs.600 money. (500 for BSNL and 100 for his agency). He didnt give any receipt for the money paid. I agree that it was my mistake to give out money without a receipt, but my question to BSNL is how can someone who is not part of BSNL could know that I have a request for Broadband connection? How can he have my request number? How can he get my mobile number? Is it not a security loop hole in BSNL website?

Prepaid 3G Mobile No.: [protected]
Complaint Nos. (Provide by BSNL customer care):
H16WB904209 Dated 16-08-'11
I14WB991771 Dated 14-09-'11

Handset: Nokia N73
3G Signal Strength: Full
Area: Midnapore Town




After a long appeal to fix the problem about 3G data speed it not yet solved. I'm not getting the DATA Speed properly. I'm still getting 2G speed (Max. Speed noticed 16 kB/s) instead of 3G speed. I'v checked with my another BSNL 3G SIM ([protected]) where the data speed is four times higher than the said ([protected]) number. So there is a definate problem in activation/migration of 3G data service.

Kindly do the needful.

Thanking you


- Tapas Das
Midnapore,
Paschim Medinipur.

Sir,
I buying bsnl 3g USB and sim card but PARASSLA Area near Puthenkad jn,Now not working good or not network coverage, I have loss my 2250 Rs ,Including sim card . Sombody exchang person told to me recharge now again i make recharge 110 top up and203 Rs eassy charge.but no benefit no network coverage. sir 3g usb will be loss to me in feature?.
kindly (1).Make sending power full signal.
(2).Giving Booster like instruments by chash.

Thank you,
Raju.s (Dubai +[protected]India [protected])
Vattavilakathu veedu,
R.C.Street
Balaramapuram.
Trivandrum,
Kerala,
India

I am a BSNL customer. My mobile number is -[protected]- [b.Aravind] I got the message from 58888 and[protected] [Thanks 4 Using Wap Subscription Service at[protected]:40 Your total cost is Rs30} is on Every Month I am Loss Every Month Rs30 I am All ready gave more complaints in this Wap Subscription Service but not Unsubscribe Please Unsubscribe me from the 58888 and[protected] Wap Subscription Services

Dear Sir,
On 24.7.2011 I had applied through online for change of broadband home unlimited scheme Rs.750/-to Rs.250/-vide compliant Regn.No:WCR/65109829 dt.24.7.2077.. No action was taken on the compliant made by me on 24.7.2011. But, a message is received to my cell phone to pay the bill dt.10.9.2011 for Rs.1015/- on or before 30.9.2011.

Hence, I request you to take appropriate action on my compliant dt.24.7.2011 and reduce the bill and intimate to me at once.

Thanking you,
K.Suseela, Kanchipuram.

Hello sir,
We all Bsnl Customers are fed up from BSNL network service.we do already complaint many times.But Now we want action.If Bsnl will not take any action with in 2 days.then we will change our connection.
Thanks

I Sri Dhruba Charan Panda using my mobile in BSNL more than 4 years. Every time net work cutoff after few second.when i am using the cell both in incoming and outgoing. Every time i am losing call rates for that time period. Always network problem. In emergency other network like aircel, airtel etc are found but BSNL network is not found. please do some thing for me.
Mobile NO.[protected]
At-PO-Kabalpur, Via-Kanakpur,Dist-Jagatsinghpur, PIN-754 136, Odisha
India
If network fail pl. call to my Son's mobile out of this place.
[protected].

Sir
BSNL is deducting Rs. 30 per month from my prepaid mobile account for an unwanted subscription of TOI newspaper form 58888.
The mobile number from which the money is being deducted is [protected].
I am unable to stop it.
Please help me in stopping this unwanted subscription.

Bsnl is the worst broadband service in India. Even though Bsnl have the largest broadband coverage in India it was charging very high compared to the other networks. I'm getting 512 kbps unlimited at rs 750/month with taxes I get arround rs 820/month. But some Excel Media broadband was charging only rs 500/month with all taxes. How is it possible to them.

And my friend in Hyderabad have Beam broadband connection(http://www.beamtele.com/) 1Mbps at only rs 600/month. Why being a largest broadband service provider bsnl is charging that much high amount.

Hello, My name is Arpit. My BSNL mobile number is [protected]. I asgot ked Customer care to get 3G services on my 2G sim, and now they told me to top up from 6 Rs. RCV to convert it in 3G and they assured me that i will be able to get 3G speed till 3.5 Mbps. I follow the steps and i recharged my number with 750 Rs. on 16 September, 2011 on in which i got 5 GB 3g data usage with 1 month validity.

But i am getting 10-15 kbps speed. I complained to customer care again but they are talking very rudely on a loud voice and they cut the call without informing me. they have no statement other than " This is problem due to Network congestion and will be solved in 4 hours" I got the same message from other BSNL customer executives when i tried to tell them my problem.

Also i am getting different statements from different customer care executives -
1. One of them said " We have noted down your number specially and we will inform you within 4 hours, but i do not get any reply, its 18th hour running from when i call them

2. One of customer care named "SONI" said, that you can not get 3G speed in any sim that is converted from 2G to 3G.

I am a student and hardly manage to buy costly 3G data plan, so if they will cheat with me, where can i ask for help?
BSNL Sucks! Do not Use its 3G Services. Very Poor care support provided. I lost my 750 Rs. Alas!

I have top up my mobile [protected] on 20.08.2011 by my Axis Bank internet banking account for Rs.550 vide ICONECT/BILLDESK-REF/31825956/20.08.2 and Transaction reference TXT[protected]. So far the amount is not credited to either my mobile account or return to my bank account. What happened to my
money?When I contacted the customer care, they tell that the amount will be credited to my bank account because the transaction was failed.I made complaints through email to the concerned people, but I haven't got my problem rectified.My complaint is not registered by them.

Dear Sir/Ma'am,

This is to bring to your kind notice that I had applied for change of broadband plan several times in Nov 10, Feb 11. Despite changing the plan from 600 combo to 625 unlimited plans respectively, the bsnl staff are still charging me based on 600 combo plan with huge amount of bills which is exceeding my expense budget. Although the plan showing in my online bsnl account is 625 unlimited plan, but on the bill is still showing the old 600 combo plan since Feb 11.

The last two month bills were 2947 (Jul11) & 1794 (Aug 11) respectively. Also half of the time the landline is always out of service.

I have requested several times to the BSNL staff at St.Thomas school branch and Patel nagar exchange branch but all in vain. The staff are very rude and they keep asking to submit the form and then they never give any acknowledgment receipt as a proof.

I am really very distressed with harrasment I have been facing for the past 10 months and therefore
I would like to lodge a complaint against BSNL, Dehradun and I hope to get some support from your department to take appropriate action against them.

Thanking you,

Your's sincerely,

Smt Durga Devi Thapa
6A, Garhi Cantt,
Dehradun,
UK
[protected]
email: [protected]@yahoo.co.in

BSNL Customer ID: [protected]
Account Number: [protected]