Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am deeply harassed by the services and inappropriate behaviour by BSNL.Last month in august they activated a value added service namely "my mobile tv" and deducted a balance of RS40.i put a complaint on the customer care and was assured of a solution.But solution is far away thing,same service got activated again after 7 days.Registering a complaint didnot help so i decided to put an email online as well as think of going to consumer forum.But on 30th august,out of the RS80 deducted,I was refunded Rs60 by BSNL chandigarh,with an apology on phone so i dropped the idea of filing a suite.But the company BSNL has lost all its shame.In 1st week of september again RS40 deucted for the same thing.Putting a complaint was useless but still I did and result was same.! week after that RS40 were deucted again.I again put the complaint but to no use as RS 40 were deducted again on 24th september and customer care is just useless..I have made up my mind to drag BSNL to the court because it has caused me lot of mental harassment.

I am the subscrider of land phone no: JRD[protected].
But, I am unble to complete the payment of my BSNL land phone by using SBI internet facilities on 23.09.2011.The Transaction ID : TX[protected]
BILL NO: 49479129.
CIRCLE: AS-ASSAM.
SSA+ NGG.
AMOUNT = Rs 590.00.
Further,I am unable to avail internet facilities since last few days,where as land line coneection are there.please intervene into the matter and do needful from your end.
ITH REGARDS

A.K.KUNDU
QTR:C16/1,HPCL COLONY.
KAGAJNAGAR
MORIAGON- 782413

My Landline[protected],i have broadband connection from 2 years by BSNL.. But the problem is Broadband DSL signal disconnection from the Bsnl ..i complianed many times to Bsnl but they didnt solve this problem.. i am paying monthly 750RS for broadband 750unlimited plan.. I am facing problem from 4 months.. i complained to bsnl number 1500... they didnt respod to my problem...
HASSAN ,KARNATAKA-573201

My Land Line Telephone Number is[protected] which was not working for the past three days. I have registered my complaint directly to the BSNL EXCHANGE In my Town. But it is not rectified till date.Kindly take necessary action to rectify the fault as early as posible.

K.KUMARAVELU
2/1,Hari Nivas, Bharathiyar Salai,
THILAGAR NAGAR, KARAIKUDI.

sir, i already paid/clear all my outstanding dues against my landline phone No.[protected] on dtd.06.09.2011. But again the recent bill shows the last month balance. please take necessary steps against this.for your kind information herewith i'm enclosing my latest paid bill for your kind enquiry.
thanking you,

Hello Sir,

I am raising new complaint for the same problem. I have given an application against discontinuation of Phone and Broadband connection. Application is given on 27th July 2011, and today is 22nd Sep 2011. This is the approximately 2 month over, but I am still receiving the bill for the connection. I am very frustrated with BSNL people, then are Incorporated in nature. I had shifted to Hyderabad on Aug 1st, So An urgent request is given to receive the instrument, But these people are not taken it, finally this month I went there and given them the instruments, and again one application submitted.
This week I again called them and received an answer that you have not applied for disconnection of phone no. If it so then why these peoples has accepted the phone instruments.

Please Please Please tell the BSNL people that I can't afford this to go to Bangalore and talking that people. Please refund the deposted money AS SOON AS POSSIBLE.

KUMAR DIWAKAR
Telephone No: 26632633
Consumer No: 53904144
Bill Nno: [protected]

On 08th Aug 2011, I tried to recharge my phone with Rs.110 from my BSNL Service Provider using my Freerecharge account with id:[protected]@gmail.com. I tried using my KVB Bank account the amount deducted my KVB account but no recharge, Ref.recharge order no.4663534.
Kindly look into this and send the feed back my email id:[protected]@gmail.com.

Thanks & Regards,

P.Thirupathi.
Mobile no.[protected]/[protected].

Sir,
I am a customer of BSNL unlimited broadband service and I pay Rs. 750 every month for this but I did not get proper service from their sight. My ADSL unstable from 20/4/2011 and for this matter I docate time to time and they did not solve the problem permanently. Last I docate on 27/8/2011 and the docate no. is B7486 but they did not take any steps against this docate till now. Now I feel helpless but I pay their bill every month without their service. Please take the necessary acction as early as possible. Thank you,

Sir,
I have msg. to register my Mob. No in Do Not Disturb category on 20/7/2011 at 18.15hrs. with sending message to 1909 with text START0 but till date the msg's of company's are comming and disturbing me as well as my important save msg,s are deleted due to capacity of mobile Inbox . Several times approaching to customer care they replied that the system will be started after 90 days as that time is also over then also the msg's as well as calls are coming regularly of share marketing,holiday packages, bollywood songs, etc.
Umesh.Dave.

Sir,
My BSNL mobile NO. is [protected]. On 06.09.11 I've made a complaint having Sl.No. I06WB969427 regarding deactivation of ear-displeasing Caller Tune ( I've not chosen that song) and that request was kept on processing till renewal date.
They can activate the CT instantly, but for deactivation taking perpetual time. on 13th September i received an SMS about auto-renewal date of CT i.e. on 15.09.11 and chargeable...

BSNL is giving full talk time + validity in 300 or above , But i was confuse this offer is for top up or recharge, so i asked Customer Service Center about the same matter dated 21.09.11 before 5 pm ( between 1pm to 5 pm). He told me you do recharge not top up, according to CSC i recharged my mobile No. [protected] of 300 Rs., But i not get full talk time it gives BSNl to BSNL free calls for one month with zero balance. I didn't required of that. For the above case i am again called to CSC then Mr. Jayesh Sharma (BSNL CSC) handle this matter and told that we will solve your problem as soon as possible. But Problems is not solved yet. not i have called CSC from my No. [protected].
Recharge Details:-
u/r BSNL a/c is credited with Rs. 300 as Recharge from [protected] on 21/09/2011 at 03:24:23 PM hours. Ref No. 78624768.

Dear Sir,

I had a BSNL Land Line telephone no.[protected] on my residence with a Broadband connection. While installation of the B/B I was provided with a mail ID: [protected]@dataone.in which was being used by me for long.

Lately due to necessity I requested to the BSNL authorities for shifting of the phone to a new adjacent location (opposite House - Rented) during March 2011.

The connection was immediately snapped off and subsequently after a vigorous followup it was reinstated at the new location in about a week but to our dismay my above mail ID is not yet reinestated even after a lapse of around 180 days.

I am unable to understand the reason as well as the technicality involved in reinstating my mail ID when there has been no change in the Telephone No or the Telephone connecting wire or the DP or anything else except for the change of place of the phone.

I have been following up but no action is foreseen.

My humble request is firstly my mail ID be reinstated and secondly the person(s) responsible in handing this issue be warned seriously so that the services are rendered properly to the customers and not taken for ransom or else people will lose faith from Govt. bodies.

Regards,

N.R.Kashivishwanathan
Kanpur
Mob: [protected]

Hi - I moved to Purva Panorama , Bannerghatta Road, Bangalore last Nov 2010 from Hyderabad and have taken BSNL connection for my internet and landline use. Since then, my phone is dead atleast twice a week on an average for the past 10 months. They always comeup with a lame excuse that there is come digging going on and thats the reason the wire is getting disconnected. I pay Rs900 per month only for the broadband plan and I can hardly use it because most of the time it is not working. I cant assure my office that I can work from home because of thia. Kindly help me where should I escalate it further.

Nandakishore

Hi, I am from chennai. Shifted house from Saligramam to Valsravakkam. My husband went to BSNL office. Filled the shifting form. AE said that shifting process will be completed within 2 days, but there was no response from BSNL office. 2nd day morning we reminded them on the shifting connection ,there was no response. 3rd day my hubby again went and asked on this, they came by 3, and very much eager in getting the money for providing wiring connections. They did so many wiring connections and left , while my sister got a call(we were not in house) asking if line is up and she said yes when asked for new number , that person said we will update in an hour(still 1 hour didn't complete for them). that day evening line is dead :-(. Called to toll-free number, no proper response, then got exchange numbers from that person for that new area, From 4th day, Called them ring went on no one is there to pick-up the call. Finally they picked up the call and that guy i explained entire story he says who said your line is up , u didn't even get connection, here we have "system failure you wont get it soon" . I asked can u approximately let us know when can we expect he is asking what i studied and criticizing me. when trying to explain he immediately put it on-hold and till now no response.
Really don't go for BSNL connections , got really fed-up with their activities

I NEVER ACTIVATE HUNGAMAA MUSIC/GAME OR ANY OTHER VALUE ADDED SERVICES FROM MY PHONE/INTERNE AFTER THAT THEY CHARGE ON MY PHONE BILLING ([protected]) WITH MUSIC/GAME ACTIVATION FROM JULY AND AUGUST 2011.I VISIT PERSONALY BSNL GANDHINAGAR GUJARAT OFFICE REGARDING THIS PROBLEM. ALL STAFF ARE HELPLESS TO SOLVE MY COMPLAIN .THAY GIVE ME ONE PHONE NO[protected] FOR DEACATIVATE SERVICE. I TRY FOR NUMBER OF HOURS AND DAYS BUT NO BODY RECIVED CALL. ALL CUSTOMER EXECUTIVE ARE GOING TO SLEEP/LUNCH/ OR ENJOY THE TIME WITH GIRL/BOY FRIENDS. IF ANY BODY ARE INTRESTED TO CHECK , PLEASE CALL.[protected].
THIS COMPLAIN IS NOT WITH ME BUT I SAW NUMBER OF CUSTOMER AT BSNL GANDHINAGAR OFFICE REGARDING SAME COMPLAIN.
SATISH GUPTA
[protected]
[protected]@GMAIL.COM

on dated 20/09/2011 i have receive d message from bsnl {to my cell number [protected]}no[protected]
re 1 sotore service & rs 5 deducted by my balance i have called to bsnl custumer care for resolving the problem but they didnt give me right answer for this value added service when i sent unsub message to 54646 when rs 2 deducted from my balance & total rs 7 i have lost but i didnt apply for this type value added service i saw on internet many people are surfing from this type problem plese do something for resolving the issue because cell companies are deducting charges without any information to custumer

I am Gauri Gandhi staying at Row House No.3, Rohit Residencies , Baner (Opposite Kapil
Malhar Soc.) Pune 411045

Baner Telephone Exchange is not giving proper service .

My Telephone number 27290703 ....was facing disturbance since last 2 months . On 8th July 2011 I made complaint No.000914 .
Now my telephone is completely dead since past more than 3 weeks . I made complaint No 1442 ...but no action .

Yesterday I have made another complaint No.1692 ........my previous complaints No's 914 and 1442... they seem to have closed without attending to the problem ........This is not good style of functioning .

Previously also phone was dead for 4 months (last year) and again for 2 months (this year) ....but no action is taken by Baner Telephone exchange ....unless I make complaint to higher authorities .

Request to kindly improve the working of the exchange (if possible) ,, and at least get the phone line started .
Last time it was entrusted by to private agency ...which got the phone working in 2 hours ....which was dead from 4 months.
Request if they may again appoint private agency ....because the Baner Telephone exchange is not at all responding .

Thanks

Gauri Gandhi

The BSNL approved ADSL Modem AN1020-21 is the only one available and I am forced to buy that for aabout Rs. 2200/- from a private distributor. The Modem itself is apparently manufactured by a company called Vuppalamrudha Magnetics in Hyderabad. The performance of the modem is the worst I have ever seen. My previous ADSL modem worked 5 times better on the same set of lines and peripherals.
:
This is what I found. I dont know whether it is a problem with the modem or the BSNL Broadband port at the exchange.

1. The SpeedTest for LAN connection shows between 75 and 85 kbps as
against a speed of 384 kbps promised to consumers by BSNL

2. The SpeedTest for WLAN connection with my Lenovo Laptop which is placed
at a distance of 5 feet from the modem is just 22 to 30 kbps. There should
be no such difference normally between LAN and WLAN speeds.

3. I have tried all suggested configurations and nothing improves the performance.

I have suffered from very poor BSNL broadband services for the last 6 months. Their Broadband uptime is much smaller than their downtime.

I hope the behemoth called BSNL improves its services for those o[censored]s who still like to go to them because they are INDIAN.

I had given a request in BSNL website for a new broadband connection. On the next day I received a call from a person who claimed as BSNL agent. He visited my place and collected documents along with Rs.600 money. (500 for BSNL and 100 for his agency). He didnt give any receipt for the money paid. I agree that it was my mistake to give out money without a receipt, but my question to BSNL is how can someone who is not part of BSNL could know that I have a request for Broadband connection? How can he have my request number? How can he get my mobile number? Is it not a security loop hole in BSNL website?

Prepaid 3G Mobile No.: [protected]
Complaint Nos. (Provide by BSNL customer care):
H16WB904209 Dated 16-08-'11
I14WB991771 Dated 14-09-'11

Handset: Nokia N73
3G Signal Strength: Full
Area: Midnapore Town




After a long appeal to fix the problem about 3G data speed it not yet solved. I'm not getting the DATA Speed properly. I'm still getting 2G speed (Max. Speed noticed 16 kB/s) instead of 3G speed. I'v checked with my another BSNL 3G SIM ([protected]) where the data speed is four times higher than the said ([protected]) number. So there is a definate problem in activation/migration of 3G data service.

Kindly do the needful.

Thanking you


- Tapas Das
Midnapore,
Paschim Medinipur.