Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have taken a plan 750 Home Unlimited of BSNL Wimax Internet Broadband which has been a nightmare for me.

All this started on 6 August 2011 when I was given a demonstration of Wimax Broadband by BSNL at my place. In demonstration I got a maximum speed of 900 KBps (Nearly 1 MBps) which was an amazing speed.

So, I took a Wimax connection on 8 August 2011 with 750 Home Unlimited plan and Wimax Device was installed at my home on next day by BSNL provided with my connection no., username and password. After installation also I got the same speed of 900 KBps up to next two days (evening of 11 August 2011).

And after 11 August 2011 evening the speed was suddenly reduced to 100 KBps. And on 19 August 2011 10pm the speed was again reduced to 50 KBps and now_____________ I am being provided the same reduced speed of 50 KBps.

I made a complaint regarding this to BSNL and they forwarded the complain. ZTE Technicians (ZTE is providing the Wimax device with BSNL) came to my house and they checked my device with their login ID and got a very good speed (more than 1MBps). They told me that there is no technical problem, BSNL has bounded speed of
your connection, kindly talk to bsnl, and ZTE team went back.

Again I called BSNL and told them, then they were like “itni hi speed milegi”.
If it is really so then why is BSNL confusing the customers by showing 20 times speed in demonstration?

BSNL says Wimax to be a 4G technology whereas they are providing the speed less than 3G. EVDO Card (3G) provides a speed of 80 KBps which is much more than Wimax. If one has to get 50 Kbps speed only then why should he go for Wimax.
EVDO card of BSNL which Device costs half of cost of Wimax, EVDO has a better connectivity from Wimax, I could carry EVDO anywhere whereas Wimax is a home setup. But BSNL people told me that Wimax has better speed. In my words I can say that BSNL is cheating its customers.

Apart from this there is also a major problem after the speed reduction of 11 August 2011. My Wimax Device is hardly able to get connection to its portal. Means I am not able to use its services with reduced speed also. After its speed has been reduced I am able to use internet very rarely, e.g. whenever it gets connected I can use internet until I shut down my Wimax device because after this I cant say that it will connect to internet after how many days. This problem also started after reducing the speed.
Means I am paying a worthless huge amount to BSNL for nothing. And after paying such amount I have to wait for two to three days even for checking my mail.






Additional details

As per this plan user will get a speed of 512 Kbps wherever technically feasible. Whereas in my locality there is no question of technical feasibility as I was already getting 20 times faster speed than this and also I am residing within 2km from nearest transmission (Pahariya BSNL Exchange) whereas its range is upto 15kms.

So, Kindly look after the matter and either provide me a better speed and connectivity or I would like to surrender as I can’t even browse internet with this and I have to pay a huge amount to BSNL for this worthless service.


Thanking you
Ranjan Singh
Wimax Conn. No. 2690503
Mob. [protected]
Sarnath, Varanasi (UP)

I recharged my phone number [protected] with Data Recharge voucher 4200 on 20/07/2011. Its worth rs.4200 and provides 6 gb internet data usage limit every month for 6 months. Basically according to plan, my gprs account should be automatically recharged with 6 GB data allowance after every 30 days. I got the first 6 GB as soon as i recharged. but after 30 days were over on 18/08/2011, my GPRS account was not recharged with another 6 GB data. The customer care representatives are a bunch of clue-less persons who know nothing about their own products. Even after calling 20-30 times I did not get any kind of help from them. Please help. I will never ever use BSNL.

Phone number -[protected]
Sim number[protected]
Date of recharge- 20/07/2011

Hello,

This is Pranoy Sinha (pranoy.[protected]@gmail.com) from Khardah, kolkata -700116, a web developer by profession. My PC is running with WIN XP with SP2. I have purchased a BSNL 3G SIM Card with Teracom data card - model no: LW273 (having speed 7.2 mbps mentioned in the device) on 30/5/2011 from a BSNL exchange here in Barrackpore,24Pgs(N), West Bengal.

Till today (20/8/2011) i am not really getting good service...

I am ordinary user of BSNL Broadband , the phone was dead I complained after so many request they come make the phone but braodband is still not working. I again sent my brother to telephone exchange to my brother to request to clear up the problem but our great government people (Mr. Yadav, Line man of BSNL, Sunder Nagar Exchange, Raipur) show they shine and again not responding. I tried to call Mr. Ghanekar (SDO of BSNL, Sunder Nagar, Raipur)...

sir,
My office telephone no. is 2787787 is instrumentally faulted on[protected].On[protected] i submit a complaint in tele-exchange at thiruvankulam.I contact many times but my phone is not replaced. Now my office work is done only by call diverting facility.
So i kindly request you to replace my phone immediately.
yours faithfully,
J.P.Menon
Astrologer & Columnist
Kallampparambil buildings
thiruvankulam p.o.
ernakulam-682305
Mob.[protected]

Sir this is pankaj gupta from jaipur. sir i am using bsnl sim card. Sir my complain is that my outgoing calls are stop without any prior information from company. sir for example if i have any emergancy than how can i call to anyone. sir when i call to there customer care they said me that you have to sumite your documents. now i hope you healp me from that problem.

I have purchased BSNL UITC card at Rs. 300 through bsnl's online portal. I made mayment through my Debit card of HDFC bank. After the online payment no transaction id was gives to me and there was an error saying like Server timeout or something like this. I checked my bank a/c and saw Rs. 300 has been deducted but my phone was not recharged with that card. Called BSNL cumstomer care several times at different numbers ie. [protected], [protected], [protected], 197, 1503, [protected]. No one was able to provide any answer and directed me to others. Now i feel like cheated by our own national teleservice provider BSNL.

I am from Kolkata, My mobile number is [protected] where i tried to do the recharge.

Please help me get back my money.

Telephone Instrument always out of order and when ever we complaint no one listen and verbally say we will send person but no one coem to home and repair just make money BSNL kadi branch and cheating with Customer and they are not cancel also when we request to removed al garbage............so sad for us. better Govt can change whole Staff or make officially corruption allowed to staff to do some work for people.........

I am a BSNL telephone subscriber from almost four years. My telephone[protected] Hno 108,11A Cross,Bhuvaneshwarinagar,Hebbal-Kempapur) is dead almost 30 days now. I registered complaints over phone which hardly yielded much result. The normal reply was "cable fault". I have been registering
complaints almost everyday and my has been begging everybody in the department including Top Brass at Sahakarnagar and Coffee Board Layout Kempapur. No body is cared about the complaints here.The service is in such poor state that I just want to change to other pvt service provider. I am Using landline for accessing Internet for my official work and private work. Now I have to go to Internet Parlors every day.Can this complaint will fall on deaf and dumb officials and expect any speedy action.

SIR
I AM AMIT KUMAR AND BEFORE 6 MONTH AGO I BUY A BSNL 3G DATA CARD HAVING MAX. SPPED IS UPTO 2 MBPS BUT HERE IN MY CITY KANGRA I GOT THE IRRITATING SPEED 15KBPS HOW I CAN FACE THT PROBLEM BECUSE I DONT PAY FOR 15KBPS I PAY AND BUY BSNL 3G DATA CARD FOR MAX, SPEED SO PLSSS HELP ME SIR AND ASSIST ME FOR MY WELFARE

Dear Sir,

I have a prepaid mobile connection of BSNL, mobile no.[protected]. We are getting unknown deductions approx. Rs.50/- per month since last one year from my balance amount. I have called to Customer Care many times, to stop all the deductions from my mobile account and to stop all unnecessary SMS and send the SMS for stop these things as per instruction from customer care. But after one year I am in the same condition and deduction is continue from my account.

Kindly arrange to give the credit o[censored]nwanted deductions from my mobile account and to stop all the deduction in future.

Thanks and Regards,

Ajay verma
[protected]
[protected]

ajay.[protected]@supremegroup.co.in

I am Regularly using ISD Service from my MBL [protected] to call at Armenian using BSNL (UP East) service for the last one Year. At first all was good i used to get connected and if i receive a call from there there no was displayed means all was fair and it's being treated as ISD call, now for the last 7 months or so when i dial there even charged for hearing only a ring and when i get called from there the Number displayed is a local indian MBL no. I sense something fishy is going on to earn more revenue and they charging for only dialing a number. Pls help to save my hard earn money and relations which are in danger due to this fraudulent behavior.

Dear sir, I like to register my complaint regd very poor or no service by BSNL authorities, I am also fm Govt sector and my location is 20, km fm the main city of Gwalior last year a team of official has visited our campus and demonstrated the internet facilities by the use of EVDO card ofcourse the service was ok but as I started using it my problem multiplied, there is no service fm evening 1600 hrs to morning 1000 hrs that to almost everyday I have to inform the sdo, or agm bsnl regd no service than only they start the services. earlier also I made a complaint to bsnl so I was assured of 100% services I withdrawn my complaint but again they resort to same tacticks. now I have two complaint
1. BSNL has lied regd providing services knowing well that they will not provide satisfactory services of enternet facilities although they are charging for unlimited services for the past nine months.
2. BSNL should be held accountable for not providing the facilities but charging the bill for the 100% services
kindly look into my grievences and do the need ful

SUB:BSNL LAND LINE CONNECTION-IMPROPER
REF:KERALA, ALAPPUZHA,MAVELIKARA,VALLIKUNNAM,TEL#[protected]

Sir
I am working in Dubai. In india, at my home; my aged father and mother only.
Last six months we are suffering about our BSNL LAND LINE CONNECTION;(some time connection not get from outside,some time sound from one side only,and so on...)So many regional complaint given about same matter.but till now authority not take it seriors or nothing to do for the permenent solution.
Connection is under the name of my father G.PARAMESWARAN PILLAI,
THATTUPURACKAL HOUSE, VALLIKUNNAM PO.,ALAPPUZHA, KERALA.

I am humply requesting, do the needful for the permenent solution

Thanks and Regards
Prince .P (S/O G.PARAMESWARAN PILLAI)

Dear Sir
Kindly stop immediately video bar from handygo which is send by this number[protected] alredy deducted Rs. 30. I never suscribed such type of things, how it is subscribed. It is unlawfull. In future such type of things should not be.
You can send only bsnl message other type of message should not be send on my number [protected].
Also return my money as early as possible rs.30
Also inform me for the same

Vijay Pratap Srivastava
Mobile no. [protected]

i have been using BSNL 3G EVDO internet card from last 1yr but from last few month the network suddenly disappears, specially those 3g stick and moreover when ever there is full network signal the browsing speed is less than nothing. Though the BSNL commits that it 3G EVDO plan supported by Capitel Portable Modem wil give a download speed upto 3mbps but unfortunate it hardly gives download speed maximum of 50-60kbps.
dont know what to do

My telephone 23415974 is down since 45 days.We need the services for health reasons.Being senior citizens we also need to contact our children for help as we are alone.Broadband is also down as it is connected to the landline.On line complaint was lodged and the docket no. is 0811/26747.The response from the exchange is not satisfactore.Pl action early--Ramakrishnan, 28 AECS II Stage,II Main,Nagasettihalli,Bangalore-560094,India

My BoradBand Internet is not connecting . It is giving error of Error code 678

Dear Sir,
I have mistakenly with out my knowledge on what exactly the pin Number and the PUK number were meant for. I Entered wrong info as i wasn't aware of what it was nor any information is given to the user...

Now the SIM is rejected...
Can You Please Give me information and Make it activated ASAP.

My No. Is [protected]

Copy of complaint given to BSNL
Sir,
1. I am serving in Indian Navy and proud customer of BSNL since long time in Maharashtra circle during my previous tenure at National Defence Academy, Khadakwasla Pune-23.I have been transferred to Visakhapatnam in first week of this month. I have taken a new BSNL 3G connection([protected]) from your customer care centre Malkapuram , Visakhapatnam on 10 Aug 2011 . Now list of problems faced by me are as follows:-

(a) I asked for Vanilla Match plan from person sitting at the counter, he agreed and asked me to pay Rs 180 . I paid that and given all requisite documents. On 12 Aug 2011 my sim was activated but surprisingally instead of Vanilla match plan it was some another plan. I visited local e- recharge shops to migrate in vanilla match plan but all recharge attempts were unsuccessful. only top up was successful. I have spoken customer care executive many times but could find my plan name neither they were able to tell my how to migrate in Vanill match plan and what is the actual cause of this problem.

(b) I came to know that cost of 3G sim is Rs 59 then why I was charged Rs 180 at BSNL customer care centre at Malkapuram? despite clear instruction to activate the per second plan. I am keen interested to know the break down of Rs. 180.they are saying that they did the recharge of Rs 120 then why they did this instead of doing FRC of Rs. 24.

(c) I asked for Vanilla match plan why it is not activated till now.??

(d) Why only top up vouchers are successful on my number ??? In this case I will not be able to use sms pack in future.or any other recharge .

(e) I have spoken various time to customer care executive but now from 16 Aug 11 they are cutting my calls.

(f) when I am visiting BSNL site to lodge the complaint it is showing that this number not belongs to the south zone.

(g) I am also trying to do MNP but when I send sms to 1900 to get port id I got reply that UPC can not be genereated due to system error plz contact costomer service.

2. In view of above it is requested that suitable action be initiated to solve the problems. Personnel sitting at the counters and call center to be trained adequiatly to solve the problems.

3. please solve my problems as soon as possible and activate vanilla match plan.

4. thanking you .


Brijesh.