Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I have a prepaid mobile connection of BSNL, mobile no.[protected]. We are getting unknown deductions approx. Rs.50/- per month since last one year from my balance amount. I have called to Customer Care many times, to stop all the deductions from my mobile account and to stop all unnecessary SMS and send the SMS for stop these things as per instruction from customer care. But after one year I am in the same condition and deduction is continue from my account.

Kindly arrange to give the credit o[censored]nwanted deductions from my mobile account and to stop all the deduction in future.

Thanks and Regards,

Ajay verma
[protected]
[protected]

ajay.[protected]@supremegroup.co.in

I am Regularly using ISD Service from my MBL [protected] to call at Armenian using BSNL (UP East) service for the last one Year. At first all was good i used to get connected and if i receive a call from there there no was displayed means all was fair and it's being treated as ISD call, now for the last 7 months or so when i dial there even charged for hearing only a ring and when i get called from there the Number displayed is a local indian MBL no. I sense something fishy is going on to earn more revenue and they charging for only dialing a number. Pls help to save my hard earn money and relations which are in danger due to this fraudulent behavior.

Dear sir, I like to register my complaint regd very poor or no service by BSNL authorities, I am also fm Govt sector and my location is 20, km fm the main city of Gwalior last year a team of official has visited our campus and demonstrated the internet facilities by the use of EVDO card ofcourse the service was ok but as I started using it my problem multiplied, there is no service fm evening 1600 hrs to morning 1000 hrs that to almost everyday I have to inform the sdo, or agm bsnl regd no service than only they start the services. earlier also I made a complaint to bsnl so I was assured of 100% services I withdrawn my complaint but again they resort to same tacticks. now I have two complaint
1. BSNL has lied regd providing services knowing well that they will not provide satisfactory services of enternet facilities although they are charging for unlimited services for the past nine months.
2. BSNL should be held accountable for not providing the facilities but charging the bill for the 100% services
kindly look into my grievences and do the need ful

SUB:BSNL LAND LINE CONNECTION-IMPROPER
REF:KERALA, ALAPPUZHA,MAVELIKARA,VALLIKUNNAM,TEL#[protected]

Sir
I am working in Dubai. In india, at my home; my aged father and mother only.
Last six months we are suffering about our BSNL LAND LINE CONNECTION;(some time connection not get from outside,some time sound from one side only,and so on...)So many regional complaint given about same matter.but till now authority not take it seriors or nothing to do for the permenent solution.
Connection is under the name of my father G.PARAMESWARAN PILLAI,
THATTUPURACKAL HOUSE, VALLIKUNNAM PO.,ALAPPUZHA, KERALA.

I am humply requesting, do the needful for the permenent solution

Thanks and Regards
Prince .P (S/O G.PARAMESWARAN PILLAI)

Dear Sir
Kindly stop immediately video bar from handygo which is send by this number[protected] alredy deducted Rs. 30. I never suscribed such type of things, how it is subscribed. It is unlawfull. In future such type of things should not be.
You can send only bsnl message other type of message should not be send on my number [protected].
Also return my money as early as possible rs.30
Also inform me for the same

Vijay Pratap Srivastava
Mobile no. [protected]

i have been using BSNL 3G EVDO internet card from last 1yr but from last few month the network suddenly disappears, specially those 3g stick and moreover when ever there is full network signal the browsing speed is less than nothing. Though the BSNL commits that it 3G EVDO plan supported by Capitel Portable Modem wil give a download speed upto 3mbps but unfortunate it hardly gives download speed maximum of 50-60kbps.
dont know what to do

My telephone 23415974 is down since 45 days.We need the services for health reasons.Being senior citizens we also need to contact our children for help as we are alone.Broadband is also down as it is connected to the landline.On line complaint was lodged and the docket no. is 0811/26747.The response from the exchange is not satisfactore.Pl action early--Ramakrishnan, 28 AECS II Stage,II Main,Nagasettihalli,Bangalore-560094,India

My BoradBand Internet is not connecting . It is giving error of Error code 678

Dear Sir,
I have mistakenly with out my knowledge on what exactly the pin Number and the PUK number were meant for. I Entered wrong info as i wasn't aware of what it was nor any information is given to the user...

Now the SIM is rejected...
Can You Please Give me information and Make it activated ASAP.

My No. Is [protected]

Copy of complaint given to BSNL
Sir,
1. I am serving in Indian Navy and proud customer of BSNL since long time in Maharashtra circle during my previous tenure at National Defence Academy, Khadakwasla Pune-23.I have been transferred to Visakhapatnam in first week of this month. I have taken a new BSNL 3G connection([protected]) from your customer care centre Malkapuram , Visakhapatnam on 10 Aug 2011 . Now list of problems faced by me are as follows:-

(a) I asked for Vanilla Match plan from person sitting at the counter, he agreed and asked me to pay Rs 180 . I paid that and given all requisite documents. On 12 Aug 2011 my sim was activated but surprisingally instead of Vanilla match plan it was some another plan. I visited local e- recharge shops to migrate in vanilla match plan but all recharge attempts were unsuccessful. only top up was successful. I have spoken customer care executive many times but could find my plan name neither they were able to tell my how to migrate in Vanill match plan and what is the actual cause of this problem.

(b) I came to know that cost of 3G sim is Rs 59 then why I was charged Rs 180 at BSNL customer care centre at Malkapuram? despite clear instruction to activate the per second plan. I am keen interested to know the break down of Rs. 180.they are saying that they did the recharge of Rs 120 then why they did this instead of doing FRC of Rs. 24.

(c) I asked for Vanilla match plan why it is not activated till now.??

(d) Why only top up vouchers are successful on my number ??? In this case I will not be able to use sms pack in future.or any other recharge .

(e) I have spoken various time to customer care executive but now from 16 Aug 11 they are cutting my calls.

(f) when I am visiting BSNL site to lodge the complaint it is showing that this number not belongs to the south zone.

(g) I am also trying to do MNP but when I send sms to 1900 to get port id I got reply that UPC can not be genereated due to system error plz contact costomer service.

2. In view of above it is requested that suitable action be initiated to solve the problems. Personnel sitting at the counters and call center to be trained adequiatly to solve the problems.

3. please solve my problems as soon as possible and activate vanilla match plan.

4. thanking you .


Brijesh.

Dear Sir,

Our phone pannel has been stucked for the last 7 days . We tried to raise a complaint but without hearing any thing they logged a complaint for phone not working . When we tried to re-enter the complaint it was conneyed that no second complaint will be logged till the first complaint will be done. I would request you to please log phone panned complaint and change the instrument so that we wil be able to dial the numbers. It is very difficult for us to manage such type of sutiation.

Phone No.[protected]

I am from Bhopal and i have problem on my BSNL connection,the no. is [protected] (Yashwant Golwalkar) i have already registered for complaint on 198 (the BSNL complaint number) from 2nd july and many more time i have done complaints but the officers doesn't take the action against the report and today when i was reporting in the BSNL office New market Bhopal one officer did misbehave with me and told wherever you want to report about us just report but we'll not take action whenever we want , so please help me out , take action against BSNL officers

Navneet Golwalkar
EWS-94 kotra sultanabad
Bhopal

IN MY BSNL LOGIN MY TRANSACTION SHOWING:

SNO. 1
TransactionID TXL[protected]
MOBILE NO. [protected]
AMOUNT (RS) 50.00
TRANSACTION DATE 8/16/2011 12:24:09PM
RECEIPT NO. [protected]
STATUS OF TRANSACTION SUCCESSFUL


AFTER THE MESSAGE IN MY BSNL LOGIN MY MOBILE NOT RECHARGE TILL.

hello,
my name is vikas grover and my mobile number is [protected] and i recharge on this number on[protected] of 98 rs of gprs pack.
after recharge i can't access the internet on mobile as well as on pc.
i got all the gprs setting already and have a balance and validity.
please solve my problem as fast as possible.

your faithfully
vikas grover
mobile- [protected]

My phone connection number is[protected]. And this phone number is dead since july 11, i have made many complaints on your toll free number & bsnl office but no action has been taken yet. Due to this i am facing many problems so it is my humble request to you, kindly look into this matter seriously n resolve it as soon as possible.

From:
Baldev Agrawal
Mandi Anand Ganj,Shiv Murti;
Baraut (Baghpat)
, U.P-250611

SIR , I WAS HAVING A LANDLINE CONNECTION NO. 250839 WITH BROADBAND CONNECTION AT JAISALMER. I HAD SUBMITTED THE PHONE AND ACCESSORIES WHEN I WAS POSTED OUT TO ANOTHER PLACE(DEFENCE SERVICE) IN THE MOTH OF APR 2010. AS PER THE FORMAT I HAD SUBMITTED MY NEW ADDRESS TO BSNL JAISALMER. TILL DATE I HAVE NOT YET RECEIVED MY CHAQUE. KINDLY DO THE NEEDFUL. MY CONTACT NO. IS [protected].

I did Recharge on my bsnl 3g DATA Plan for Rs.1500 on my DATA CARD Sim no.[protected]. dated:10/08/2011. time:11.29.35A.M.Since from that day I am getting the signal for 3G in my data card but not getting the speed more than 125kbps.When i called to bsnl customer service no response got from them.Plz help regarding this problem.

Transaction ID:TXE[protected]
Mob No.-[protected]
Amount-1500.00
Transaction Date:10/08/2011-11:29:35 AM
Receipt No.-[protected]

Excess billing in Bill No.[protected], total should be Rs792.50, but billed for Rs 1293 how come. for the monthof 2nd July2011 to 31st July,2011

Sir,
I have a post paid connection from BSNL Chennai, my cell no. is[protected], for last several months, BSNL is charging RS 10.00 per month for Hamshakal Services, for which they have not asked my permission. Please stop charging for Hamshakal as I have not opted for that. Due to such unauthorized charges I am losing hope from your organisation and may be forced to join a private company. Please stop charging unauthorised money, its illegal and immoral.Thank you.

The following connection from BSNL[protected] under the name of Sandeep Nayyar was given in July . even after numerous complaints at various level. Till date the phone is out of order. I have been regularly paying the bills without making a single call. All the complaints made have fallen to deaf ears and there is no solution to it.