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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
Complaints 15980
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6091
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 54

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M
marella raja
from Hyderabad, Telangana
Sep 25, 2021
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I tried to port from bsnl and it is giving error message even after 10 times this is purposeful done
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    C
    cdsolanki
    Sep 24, 2021
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    Address: Sumerpur-306902 Pali Rajasthan

    I am subscriber of Bharat Fiber since Feb 21 with following details
    Account Number - [protected]
    Phone Number[protected]
    and paying monthly bills regularly.

    I tried many times to register my services on BSNL SELF CARE portal but could not do and always a message appears
    "NO SUCH CONSUMER IS REGISTERED WITH US"

    Please get my issue resolved so that I may register on BSNL SELF CARE Portal.

    Screen Shot of message is attached

    Thanks
    +1 photos
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Sep 30, 2021
    Updated by cdsolanki     Services of BSNL are highly deteriorated. If no efforts are done by government it will lost in future.
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      F
      faizar1234
      from Bareilly, Uttar Pradesh
      Sep 21, 2021
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      Every time when i try to generate upc code this message came

      UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
      +1 photos
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Sep 25, 2021
      Updated by faizar1234       Still the issue has not been resolved

      Sep 27, 2021
      Updated by faizar1234       Issue is not been resolved yet
      Neither cus care is not providing any solution nor they are registering my complain

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        P
        PARTHA PRATIM HAZRA
        from Bengaluru, Karnataka
        Sep 21, 2021
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        Address: KOLKATA TELECOM CIRCLE

        I have one landline no. 26546693 in the name of PARTHA PRATIM HAZRA.
        I have wrongly paid the latest bill of landline for Rs.389/-twice in the month of September. Once on07.09.2021( Tran ID-NX21090709512474364092561) through phone pay and again on 20.09.2021(Transaction no.[protected] paid through PAYTM Kindly refund one amount of Rs.389/-
        +2 photos
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          ADITYA BOCHARE
          Sep 20, 2021
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          Address: Ner p. ,Yavatmal,Maharashtra

          I lost my bsnl sim card I want to deactivate it instantly.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            subhashini444
            from Haldwani, Uttarakhand
            Sep 20, 2021
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            For the last week, my prepaid sim card is not working. My handset is okay. No network signal appears on the handset screen. Other sim cards are perfectly working in the same particular handset. My sim card when used in a different handset the same result received. When called on this number it shows it's busy even though there are no networks are shown. Other BSNL sim cards used in the same location work perfectly. Please help.
            My mobile number is [[protected]].
            I have tried everything and even reset my handset still it does not show any connections and the other sim card has no problem at all.
            Please Kindly help me to resolve this problem quickly.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              L
              lakshaysangwaan
              Sep 19, 2021
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              Resolved

              I was trying to port the number to some other operator. First of all, you can't send UPC requests with your unlimited recharge, you'll have to do top-up recharge. After that top-up recharge, I keep getting failure responses.
              Please note this is my main sim, and my validity is going to end of September-2021. I can't afford this as all my communication is handled through this Sim.
              +1 photos
              Sep 19, 2021
              Complaint marked as Resolved 
              It solved on its own while trying at midnight.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              I am using bsnl last 5 years, my home is rural village, and I need 3 g coverage? But customer care is say Village is 2G network only, but last 6 months bsnl 2g network, my home location, when power off bsnl 2 g network not in my home, i have so. Many complaint no response when power is coming after 30 minutes, my phone get 2 g network
              My address
              My number: [protected]
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                R
                Rohit Pilare
                Sep 18, 2021
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                Address: India

                I have recharged my bsnl number with a yearly pack of 397 on Jun 2021. But the service on my number is completely barred. I lost my money.
                Bsnl cheats me.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  H
                  Hardik B
                  from Navi Mumbai, Maharashtra
                  Sep 18, 2021
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                  Unbearable delays in receiving OTP messages for online banking transactions

                  I have a BSNL user. For banking transactions, SMS containing OTP are sent to my mobile number. Most of the times, I don't receive OTP on time. After long time, when I get the OTP, transaction ls are already expired. I can say this issue is with BSNL because with other mobile service providers, banking transactions related SMS are fast and smooth....
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                  S
                  SPGhanti
                  from Panskura Bazaar, West Bengal
                  Sep 17, 2021
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                  Address: Dakshin Gopalpur, Panskura (M), Panskura Puratan Bazar

                  BSNL has charged for incoming calls for pripaid mobile number [protected]. The maximum charge were deducted from my balance due to BSNL advertisements. After contacting the customer service through phone call and email the problem was not resolved.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  BSNL has still charged on incoming calls. No action has been initiated by them. The problem is still not been resolved.
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                    J
                    josh77
                    from Aurangabad, Maharashtra
                    Sep 17, 2021
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                    HI,

                    I have port my number [protected] from JIO to BSNL. I have paid Rs 249 at the time of receiving sim from BSNL office. I got message today 17th Sep 21. that my services are working now. But showing balance 0.0. I tried to recharge my number but it is showing error - Transaction failed due to invalid service class. Please update me urgently
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      C
                      Chanda_Jog
                      from Bengaluru, Karnataka
                      Sep 17, 2021
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                      My BSNL landline (in Bengaluru) is not working as there is no dial tone, and I cannot recieve any incoming calls. This has been going on for the past one week. I have been paying the bills on time, and have not accumulated any credit amount. I would request you to restore my landline.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        H
                        Harshithahari
                        from Jagtial, Andhra Pradesh
                        Sep 16, 2021
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                        Recently on aug 11 i converted my bsnl sim from 3g to 4g.Later I activated my gpay account.From aug 15 my sbi account has been deducting with some amount.We are unnoticed about the transactions since we are not getting any otp or warning messages about transactions or debited amount messages to my registered mobile number.Till now I lost a total of Rs.56, 000/-
                        Pleasee look into this issue.Its such a big amount we have lost.Please find the fraudsters to stop such further scams
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          R
                          Ritika40
                          from Meerut, Uttar Pradesh
                          Sep 16, 2021
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                          Address: Meerut

                          Hi,
                          This is to bring to your notice that amount of Rs. 5 is getting deducted from my prepaid account balance since morning .
                          I am not able to connect to customer care due to the faults in their own connection. I am not getting any help from customer care team. I don’t have knowledge as to why this amount is getting deducted automatically when I am not even making any calls.
                          Request you to look into the issue, provide refund of the amount and resolve my problem.

                          BSNL number- [protected]
                          Contact details- KP Mishra
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Anirudh Singh Rajora
                            Sep 16, 2021
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                            Invalid Service class Error

                            Address: I

                            Hello
                            Whenever i try to recharge my BSNL sim with mobile no. [protected]
                            it shows the error - Invalid Service Class
                            I have been trying from many days and i have tried from all apps like gpay paytm phone pe and even from the BSNL portal website but it didn't worked
                            Kindly please fix this issue...
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                            P
                            Prakhar Nirkhi
                            Sep 16, 2021
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                            I had replaced my Sim in August.But the outgoing services are still not started after complaining several times to customer care
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              A
                              Alifaisal
                              from Bareilly, Uttar Pradesh
                              Sep 15, 2021
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                              While i am aplying to mobile number portability there is a sms given to
                              Bsnl did not give 4g network internet so i want port my sim but these message shown evertime when we sms on 1900
                              Plz solve my problem
                              Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                M
                                mayank@96
                                Sep 15, 2021
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                                Dear Sir, ,
                                In the month of February dated 05/02/2021 I withdraw my Landline with the department bearing account No. [protected], Telephone No.[protected], but till to date I am not in receipt of the security deposit which still lies with the department.
                                Sir, Kindly arrange to refund security deposit in my favour and oblege.
                                Vijay Kumar Kher
                                [protected],
                                Email [protected]@gmail.com
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  seenuvasan1985
                                  from Mumbai, Maharashtra
                                  Sep 15, 2021
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                                  BSNL network signal not available from yesterday at panruti location tamilnadu.
                                  Really very disappointed and worst service network ever seen.
                                  Let me know when will it's fixed.
                                  Looking immediate solution from BSNL end.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    K
                                    kalpitha .s.
                                    Sep 13, 2021
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                                    Address: Banglore

                                    I lost my BSNL sim card and want it to be deactivated at the earliest so I can get the same number re-issued.
                                    Date of incident- 9th September 2021
                                    Description- Lost the sim while travelling.
                                    Desirable resolution- Re-issue of the same number at the earliest.
                                    Lost sim- [protected]

                                    Thanks and regards,
                                    Umashankar B.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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