Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been a loyer customer of BSNL for a long time and have resorted to stay with the same connection inspite of several irregularities with my landline connections. My bsnl telephone connection and Broadband connection has been going out of order for one reason or the other frequently for the past few years. My several complaints with the authorities including S.D.E & D.E (Internal) and D.E (External) of the Russa Telephone Exchange yield no results. The day 23rd June 2011 i have had to personally meet the officers, i had to wait till 11 am to meet the particular officer whereas the office time being scheduled to resume from 10 a.m.I also observed that the chamber for accepting customer complaints and other enquiries have not opened till 10-25 am. On interaction with a staff he admitted that the officers generally make it late to the office. I have been witnessing problems like frequently going out of orders, cross connections,link failure and unstable link. The Officers failed to provide me any clarrification regarding the frequent problems arising on my connection. I am sure that i am not the only customer who has been coming thorugh these problems.I hope this complaint not only results in a conclusive and comprehensive enquiry into the problems i m facing on my telephone connection but also seeks an enquiry into the work process and redressal mechanism of Russa Telephone Exchange. As on my visit to the telephone office i have witnessed a long cue during the office hours wiating outside the cash counter to deposit the telephone bills as there is only one cash counter.


The derails regarding my telephone connections are

[protected] Landline
[protected] Landline
[protected] Landline cum Broadband.

I hope i am not only clarrified about the reasons as to the frequent problems in my telephone connections but also as to the other irregularities associated with the Russ Telephone Exhange. I would also like to know if any step that is taken to counter the irregularities and inconvenience caused to the consumers.

Raveendran T.P
36 A MAHANIRVAN ROAD KOLKATA 700029

NON PROVIDING INSTRUMENT AND LANDLINE GETS OUT OF ORDER
To,
1.] The Nodal Officer/s
BSNL, TelephoneExhcangexch Bldg,
Gulbai Tekr, Ahmedabad-6.

2.] The Accounts Officer-TR-KKR,
Ashram Road, Nr. Gandhi Ashram,
Ahmedabad-

3.]The Chief General Manager,
Bharat Sanchar Nigam Limited,
Gujarat Telecom Circle, Gulbai Tekra,
Ahmedabad-308006.Sir/s,

Reference: Telephone Number[protected] with broadband service-


NON PROVIDING INSTRUMENT AND LANDLINE GETS OUT OF ORDER
As per schme launched by BSNL I have made advance payment of Landline Telephone along with Broad Band charges(Unlimited use) in December - 2010.

Complaint -1
Landline phone gets out of order often. Generally, on Thursday night/ Friday. On making complaint gets repaired after 4 to 5 days. This is occurs minimum twice in a month.
Complaint -2
Similarly, Broadband connections is also disconnected often, though landline is working.
Complaint - 3
As per scheme of BSNL on advance payment of Telephone for one year, Telephone instrument (with Caller ID facility). I have requested for the same. However, after six months I have not received the instrument,
Recently, phone and Broad band line was not working for 12 Days.
It is requested to provide Instrument and see that my landline phone and Broad Bend internet facility may continue without any interception.
Ashok Parekh

I HAD TAKEN A BROADBAND CONNECTION ON MY BSNL LANDLINE 2328100. INITIALLY FOR 2 MONTHS THE CONNECTION WAS NOT PROPER AND I COULD NOT USE THE SAME. SINCE AFTER THE CONNECTION WAS THROUGH, THE BILLS WERE UNBELIEVABLE. LAST MONTH THE HOUSE WAS LOCKED AND THE FAMILY WAS ON VACATION AND THE BILLS WERE HEAVY WITH BROADBAND USAGE. WE HAD MADE COMPLAINTS BUT OF NO USE.....
I AM RID OF THIS BSNL SERVICES...

Dear sir,

we have a land line connection with bsnl kanpur no.2531965 Benajhabar Exchange.
From last 2 months my phone is dead, some times it work but from last 25 days it was dead .We have done many complaint and last complaint No-2 dated 22nd june2011-but no response till date we have get,

In continuation of this also inform to your DE of Benajhabar Exchange, SDO Mr Dixit & JTO so please look in to the matter as soon as possible. If you are not able to provide good service so please tell so we can proceed to disconct our telephone line.

Rajesh Bahadur
8/160 Arya Nagar
Kanpur-208002

our bsnl land phne is not working since last two months

I am using BSNL postpad mobile service from last 1 year. I am daily go to Vasai Fata Dist-Thane but there was (vasai Fata / Waliv) no network every day, and i cant do any thing. please solve this problem ASAP.
please do the need full job.

Regards,

Suresh Kadlag

[protected]

alternative No.[protected]

My bsnl landline telephone connection complaint almost three months ago i register few complaint then they came home and check the connection he said there is cable problem. then i went to exchage few time they never care about this issue we dont have enough people to fix this issue. I think other landline connection is better service Bsnl really bad..........!!

Sir, portal id of phone no.[protected], on the name of
Mr. Bulu Patro
Sitaram Street
Berhampur - 760006
Phone no. -[protected]
is not not available with us.
Can u please mail the portal id to [protected]@gmail.com
or give a call to no.[protected] and say.

sir, my phone BSNL land line number:[protected] and my customer id [protected], ACCOUNT NUMBER [protected],I am trying to pay my monthly phone bill through bsnls online processor,but that is not accept my phone number and account;witch is give by the same BSNL SERVICES.So kindly make a conform for my phone number[protected] from BSNL authorities to avied ILLEGAL COLLATION OF GOVERNMENTAL MONEY. THANKING YOU.
[protected]
VELLARANVILAI SINCERELY
VINCENT LIGHT HOUSE.C

Phone instrument recently changed, does not work incoming /outgoing no response pls solve the problem immediately. Apart from this dual connection given to Board Band & landline not working since long time for wireless modem.

To unsuscribe sikh devotional subscription pack which is continuing without my consent from my cell no. [protected]. Every month Rs/- 20/- deducted forcefully and renewed the services even not taking the consent. I have tried to unsuscribe this service so many times but failed . customer care didnot pay their attention to this. I wouldbe thankful to the service providers i[censored]nsuscribe immediately.

Consumer Name :KRISHNA PRADHAN
ADD:41/SHASTRI NAGAR ,NEAR HANS BELA ASHRAM,P.O.SEVOKE ROAD,SILIGURI-734001
Landline No is[protected]
Disconnected Since 19/10/2010 and permanently settlement with outstanding bills (bill no is 93334930 and bill date was 04/05/2010, and another bill no is 97270746 ,bill date was 04/09/2010),

i have visited Account officer(Cash) BSNL ,GMTD,Siliguri,customer Service Center but he refused to considered my complaint he said to me, firstly, i have to meet with JTO at Sevoke Road Exchange Office and i had visited over there.but JTO was not at office ,i had visited so many times then could be meet with JTO,sevoke road exchange, but JTO also refused to considered my complaints ,JTO said to me ,contact to Account Department and written a settlement letter with A/C Officer ,when i moved to A/C Officer ,the Officer refused to give me settlement letter , A/C officer said to me, its not a our Section ,it was a Technical flout, and said moved to JTO sevoke road exchange office ,so now i totally confused what to do , no one can settlement my complaint,the officers don't want to settle my complaint,they only wastages of my vital time ,and Every two months bill is issues,So please take the necessary steps against the all the meter which is happened with me......

Hi

I have a BSNL landline No. 25160178, its dead from few days. I called customer care and complain about my phone. They gave me a docket number B8655, but couldn't say about the tentative date when issue will be resolved. I somehow manage to get the local exchange number 25702025 and called them.

I inform them about my problem, to which they rudely replied saying since its raining we can't fix the landline. WE need to wait until rain stops.

Now, I got frustrated because, I recently got broadband with landline. Since landline is dead which mean broadband will not work. I work from home over the internet, not having internet is affecting my business

I am not sure what to do. If BSNL can't provide service during rain then its the Worst service provider. They should be have made themselves prepared for this. This has happened in the past not a new thing for them

I would like to request to the respected team of consumer Complain. Please consider this problem seriously and escalate it to BSNL top management, so that they can find out how their local employee do their work

Sir,
I am TataIndicom(CDMA) postpaid mobile customer (Bangalore) since 2006. Because of poor coverage of Tata in my nativeplace(Alumkadavu, Kollam Dist, Kerala), I have been facing issues to receive calls whenever I visit there. BSNL has very good coverage there. So I decided to go for MNP from Tata Indicom to BSNL . I submitted the filled CAF form (with the unique port code I received from Tata Indicom)with the below supporting documents on 10th June 2011 to the BSNL Customer Care centre , BDA Complex, Koramangala, Bangalore
1). Address proof
2).Photo ID Proof
3).Last 3 bills from Tata as I am a post paid customer
I paid Rs 59/- for 128K 3G SIM and I collected the same. The guy who collected my application doesnt know whats MNP. I did a basic study about the MNP process before I applied for it, and hence I was knowing that it would take a maximum of 7 business days to complete the process. But the BSNL officer who collected my application told me that the number would be ported in 1 days. I didnt ask anything more to him. Ideally, we should get SMSes during the port-in process informing us about different status . I didnt receive any SMS till 17th of June. As 7 business days were over, I talk to BSNL customer care and I was told that its send to Tata Docomo!!!( I really got shocked after hearing that. My connection is tata Indicom, and I was told that they sent my port-in request to Tata Docomo). Anyway, I cross checked with them again, and they said, its with Tata Tele Services.Then I called Tata Indicom, and opened a complaint to get the status of the port-out request, and I was told by tata Indicom that the complaint will be resolved within 24 hrs. Next day(18th Jun) I got a call from Tata Indicom saying that they disnt receive any port-in request from BSNL so far.As my UPC code is valid till June24, I decided to walk to BSNL Koramangala office. This time a lady was handling my case. She was very responsible, and has good knowldge on MNP. I explained the situation to her, and she tried her level best to retrive my details from the BSNL MNP records by searching with my mobile number, SIM number, UPC code etc. No luck. Then she submitted my details again from scratch., and I was told to wait for 3 business days to get it ported. Today(Jun 20) ,the 2nd business day is over, so far nothing has happened. I strongly believe BSNL officers are taking money from private players to discourage the port-in to BSNL. If any loyal BSNL officers see this, I kindly request you to take it forward and do needful.Here is my details :
Number to be ported: [protected]
Date in which I gave the request: 10 Jun 2011
Regards
Unni

Dear sir,
i am from berhampore,west bengal.i had a pstn connection [protected] and i surrender it[protected].To day[protected] still i did not get any refund money. i have comminucated berhampore office they told me your application are lost. i have surrender receipt and show them. they told me for re application. and i again put application on 16/03/2011 but same as above. when i go to to enquiry they reply me please contact letter. please take nia that i get my security money earlier.
with regards
kishaloy das

I have been trying to get a Bsnl broadband or atleast a land line connection for past 1 and half years but the authorities claim that our locality is not provided with cables ( i can ponit atleast 5 connections of BSNL near my house).But the truth is i will get a connection by providing cables from a post just 100 meters away. I have been talking to the lineman for all these years but he is not even bothered to listen to my words. I have wanting to use this connection for business purpose but all my cries have been in vain. the people in Bsnl wont even consider trying to solve my problem nor take a complaint. So i kindly request the authorities to help me with this problem ASAP. The exact location of this ignorance towards customers is in Poonamallee, Chennai.
I[censored] have a solution to this problem plz contact me thru my email id : yoka.[protected]@gmail.com

DEAR SIR,
I LOSE MY MOBILE ON DT.13-6-11, I AM GOING TO FALSHAWADI AND COLLECT NEW SIM CARD
MY PREPAID MOBILE NO. IS[protected], LAST FOUR DAYS MY MOBILE IS NOT UNDER WORKING
I AM GOING THREE TIME BSNL OFFICE.
BUT MY MOBILE NOT START AS TIL DATE.
THE OFFICER SAID TO ME THE NETWORK PROBLEM BUT I CALL AT CUSTOMER CALL 1503 .THAY TOLD ME THAT MY MOBILE IS WORKING BUT OFFICER NOT SOLD MY PROBLEM
AT THIS STAGE WHAT CAN I DO.

I HAVE BSNL LAND LINE CONNECTION FOR 10 YEARS & MY TELEPHONE NO NO IS [protected] BUT ON 27 MAY 2010 DUE TO THUNDERING IT GOT DEAD . I MAKE A COMPLAINT IN BSNL TELEPHONE EXCHANGE ON 1ST JUNE & THEY SAID ITS CABLE FAULT SO I HAVE TO COMPLAINT 'J TO '. WHEN I WAS THERE IN OFFICIAL HOUR I WAIT A LOT THE OFFICER DIDN'T COME TO CHAMBER. ON THE NEXT DAY I AGAIN GO THERE & GIVE MY COMPLAINT TO HIM. HE SAID HE WILL SOLVE IT OUT. AFTER 4 DAYS ON 7TH JUNE I GAV MY COMPLAINT AGAIN BUT STILL NO ONE CAME TO VERIFY IT . OUR BILL PAPER OF PREVIOUS MONTH HAD BEEN GIVEN TO OUR NEIGHBOR TO SUBMIT US WHILE EVERY MONTH THEY USE TO COME & GIVE IT HAND TO HAND.ANY HOW I ALSO CLEAR THAT ONE . BUT STILL ITS 18 TH JUNE NO ACTION HAVE BEEN TAKEN . PLEASE HELP ME & I KNOW THIS MONTH RENTAL WILL COME & I HAVE TO GIVE WITHOUT ANY USE . PLZ PLZ HELP ME +

Respected Sir,

My name is Shantidevi Tripathi and my landline no.[protected]. i want to complain you that my landline phone has been disturbed from last four months and for that reason i have complained many of times to Bsnl Exchange viramgam Head Mr. Shah but there is not any action taken by him . I am paying my bill from last four months without using it. please consider this application and take necessary action against him. Thank You.

My Mobile number is [protected]. I m using this Mobile from last 3 years. My national roaming is never ever work other states. I travel from Gujarat to Rajasthan, UP, Delhi. I get the cell one Logo getting the full signal but not able to connect the call.

If some one call to me just get the response not reachable, Or just engage.

Please help me I need to resolve this issue. I m right now Out of gujarat unable to received any call not able to used my mbile as well.

Please email me [protected]@yahoo.com

Thanks

Ankit