Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello,

I am using broad band conection Unlimted pack from past 6months i am able to get a good connection with download speed of 125kbps download.

From last 1 month i am facing a problem with downloading and browsing internet with just 500 to 600 i am not able to understand how it has happend.

Could you let me know what is the issue and please fix ASAP.

Regards, Bharath

Sir,
My Brodband/phone#[protected].
Two months before I received a call from BSNL to register for Game on demand. I rejected that request to register, but from that day BSNL is charging Rs.200.00 every month for this purpose.
Please make an arrangement to sun subsribe me from this trap. also I wish to have some investigation about this kind of fraud link of BSNL.

Thanks and regards

Mathew Kurian
Cherucheril house
Thellakom PO,kottayam.
Kerala.

Hi,

The BSNL Broad band service is not working properly from past one and half month and nobody is taking my complaint in BSNL customer care even. Then Whom I have to contact. They are giving numbers like 1500, 1503, 1504 an a email ID [protected]@bsnl.co.in. Whom I have to complaint.

I government services means the . Who designed the BSNL site and why they have given such numbers. Do they(BSNL) think customer is a fool of all jacks.

What the service is this.

Thats why BSNL is the in India.

If they are providing service to only hyderabad then why they are giving connections to other areas.

you can check this in this URL: http://www.ap.bsnl.co.in/custcare/publicgcellorg.asp

Thanks

I have a bsnl mobile connection. presently at Allahabad UP mob no [protected] MY Name is Amit Mahajan since several months I have been getting unsolicited sms and calls. I want all such sms and calls to stop.
sms recieved from several numbers. calls recd from [protected]..[protected]...[protected]...[protected]...[protected]...[protected]...⇄ and many more.

Dear Sir/madam,

I received a message "Thank you for subscribing Dal mein Kaala Offer" on my BSNL prepaid mobile no [protected] from 58558 and Rs. 30 were deducted from my balance on 8-June 2011. I never requested any such scheme and nothing has been downloaded/viewed on my handset. Unnecessary deduction of Rs. 30 must be refunded to me by BSNL and 58558 service provider. I do not understand why BSNL is engaing in such fraud practices. Please help me and many other harassed mobile consumers.
G. K. Pandey
Kalpakkam, TN-India

my name is shyamal kar
my mobile no: [protected]

to day afternoon i received a call and after call ending received a message from bsnl like it" word bsnl alert has activated in your mobile and Rs25/- charged" i am a old customer of bsnl. no illegal deduction was done in my mobile. what is the matter that illegal deduction was made by mobile no. what is a cheating business of bsnl? please arrange to refund my money as soon as possible and take n/a to stop unwated message and call permanently for all customer for prevention cheating businees
thank you

A complaint of excess meter reading of broadband connection of 221860 was filed on 25.3.2011(Bill Rs.3444.71), in which I was demanded complete bill detail since installation of B/B connection i.e. from 17.12.10 to 31.3.11). But I am sorry to say that till todate instead of receiving any detail I have received another bill no. [protected] dt.14/5/11 for Rs.5531/-, payable by 6/6/11). My Broadband connection has also been disconnected from 7/6/11.

Pl note that without receiving complete detail of all calls, I will not pay the bill. So kindly send the detail immediately to avoid further litigations.

I think from last week i am getting sms regarding DND you need to call 1909 or SMS STOP DND, which i did however it is not working.Most of people at times tell that my cell is not reachable or my cell was not working. However my cell range is always ful whenever i check. Please... CELL NO.[protected]
Regards
yedukondalu
[protected]

Phone no :[protected] is not working

Sir,

I had applied for Broad band +Telephone connection at BSNL- Ghaziabad for my residencial place in Shalimar Garden, Sahibabad on 27/05/2011

UID No. - UPWGZB[protected].

Still the said has not been responded by the Service provider.

Request you to kindly take appropriate action on the same.

Warm Regards:
Shailendra Mohan Jha
Plot No. - 40/ Flat No - 204,
Shalimar Garden Extn-1,
Sahibabad, Ghaziabad (UP)-201005

I am from Hisar, Haryana , Zip=125001

All my dealers are charging 5 INR extra on every recharge of all countries.


they have affixed a printed paper on wall regrading this.


this is huge robbery.

Please call me +[protected]Due to privacy reasons i am giving you my VOIP number. All calls are forwarded to me.)

Alternate way to get proff.

Please ask your local office to visit some shops in hisar and you will find all those recharge dealers robbing local guys.



thanks.

Sir,
I the undersigned is a customer of your department for broadband service since last 04 to 05 years. From the very beginning I am not getting the continuous service of broadband along with my basic phone service. The yellow light is always blinking. If stagnant for some second, starts blinking with in a while. After every 15 to 20 days I have to complain for the same to your department, and as a result I have to spend my valued time and getting mental disorder. In the month of April I have bound to complain for the same to the grievances cell. Then I have got the service for 15 to 20 days. From last 5/6 days I am facing the same problem. In this condition as a businessman I am going to a huge financial loss.
In this condition, you are heartily requested to take the urgent necessary initiative that, I get the disturbance free broadband connection, otherwise please inform me your view in written. Even then, if it will not be possible to give the right service, you are requested to back these charges as follows –
1. As I will surrender my broad band connection along with my basic land connection, so I have to get back my security amount with interest.
2. The amount which I have deposited in advance for my land connection, have to get back with interest.
3. I have to get the compensation for your disturbed broadband connection. Because I have to use the internet from the other paid service provider.
4. Demerge charges of my new computer ( Core i3 Processor) for your disturbed broadband connection. (Dextop & Laptop)
5. As a distributorship businessman, I have to get the compensation for my business loss along with my prestige loss, for which your department is only the liable.

Thanks and hope that you will take the necessary steps to settle this issue because I am facing my business loss in everyday, with which I am not in a position to compromise by any means.

Yours truly,

Mr. Subrata Saha.
Phone no – [protected].
Banamalipur. Ganaraj Chowmuni. Just behind petrol pump.
Agartala . West Tripura.

Sir,
1. I am using 3G data card with GPRS sim for the last 6 months.I bought it after seeing the details of it in the BSNL brochure ( 3G data card gives upto 3.5MB/sec down load speed). But it never gives down load upto 3.5MB/sec. Even it did not give 5% of what the BSNL claims. It gave the down load at an average of 20kbps only except 2 or 3 weeks it gave 100 kbps.
2. But for the last 3 weeks the down load is very very slow at an average of 10kbps. Web page also opens very slowly.
3. I have no any problem in my computer. When I contacted the BSNL staff they say that the BSNL has change the system and now you recharge with 3G sim to get the high speed. That is 6 fold higher cost than 2G.
4. Some of my friends say that all the companies who has the 3G also claims more down load speed ( e.g upto 16 MB or 21 MB/sec) of the net service but actually not at all.
5. So I request you to take the matter and do the needful for all the customers and take the necessary actions to curb such a malpractices of the telecom companies in future.

I GIVE APPLICATION OF BSNL BROADBAND IN BATHINDA BSNL TELECOM CENTRE ON 30/MAY/2011 BUT TILL TODAY THERE IS NO ACTIVATION OF MY INTERNET ,I PAY RS1175 FOR THIS AND ALSO MY HOME BSNL NUMBER ALSO DEAD . I AM DAILY GO TO THERE OFFICE IN BATHINDA BUT THEY DONT TELL THE RIGHT OPTION .MY HOME NUMBER IS 2241341 AND MY MOBILE NO; [protected]

Dear Sir,
Recently I purchased bsnl 3g modem ,a Teracom product and got a 3g sim with it. I installed the software properly but whenever I tried to connect to the internet "A PPP link control protocol was terminated" error message will appear. I reinstalled the software several times and even my operating system (Windows XP and 7) but nothing solve my problem. Is anyone has a solution please write to me at [protected]@gmail.com

I had recharged my Four Mobile Nos from No [protected]. Today on 06 Jun 2011 when I updated by passbook I am surprised to note that recharge of Rs. 100/- each for four mobiles and Rs.50/- for one mobile has been deducted from my account. The last transaction No POS 837558 from Paytm which I had not done is shown in my bank accounts. I request for early settlement or my above mobile recharged for Rs. 100/-

Thanx

Dear sir, Telephone No [protected]

Ref :- Deactivate of BSNL GAMES .

With reference Mr.Krishnan has advised the games for period one month free of cost, but the BSNL has charged for the games for which we have not utilised it.So I kindly request you DEACTIVATE the games,
Kindly request you to adjust two months amount for which you charged in the next coming bill, and the bill for April was sent to us, pl send the bill and do the needful. I am senior Citizen.

Thanking you C.D. YADAVENDAR RAO

I am having BSNL CellOne Postpaid mobile connection since last 3-4years and last year I have changed to other residence and to change my mobile communication address, I went to Guindy BSNL office (someone suggested in my office to go to this branch) and submitted a written application last year (2010 and dont remember the exact date) and they didnt given me any token of receipt rather they said within one week your request would be updated in our system. With that assurance, I waited until 2 weeks and no communication I have received from BSNL office and funny part is the bills are going to my old address only since an year time. Inspite of going multiple times to BSNL office and submitted application, nothing happened.

Finally, today (06-Jun-2011) I went to BSNL website and found a toll free number to call (http://www.bsnl.co.in/service/helpdesk.htm) '[protected]'. The option given in them are
dial 1 for tamil and dial 2 for English (I pressed 2)
dial 1 for prepaid and dial 2 for postpaid mobile (I pressed 2)
...dial 2 for requests (I pressed) and ended up in hearing two options - 1 for 2G and 2 for 3G request. AGAIN I repeated the process and this time I dialled 4 in the last step which is for complaints.

One Mr. Ali (I asked his name in the last minute) took my call and talking in tamil and asked me do you know tamil. I said no, but i said i can understand little bit. He then asked me to wait where he told he will forward the call to his senior who know english. After 5mins (I waited in the call) same person came and started talking in tamil saying what do you want, I have told him in english saying this is pertinent to address change. He didnt understood and finally after explaining him both in english as well in tamil (little bit), he understood as address change request and simply suggested to go and submit an application at nearest BSNL office (I literally laughed at this moment as I was doing this traditionally since an year) and told him that I already did this multiple times and he then asked me new address to tell. While I was saying my address (I just started telling new address...) he said "ok thank you, any other services you are looking for"...I told him I havent completed telling new address... he said "tell me new address"...while I just started again...he said "you call me tomorrow, we have your information online and we will look into it and your address will get reflected soon in our systems (in Tamil language), thank you...", then I told him I havent given my address how can you change my address to new address... then conversation went on for couple of minutes in same way and then I finally had to cut the call as he was always insisting me to call next day. I then asked for his name ... he said Ali and then I was asking for his complete name and again said Ali.

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This could be one of the good case studies for those who are been hiring into BSNL call center support ....

Equally sucks the experience and services from BSNL - the one and only nation's Govt. driven Mobile vendor.
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Now, I am in a situation where I cant even change my number as that no. is been registered with many other contacts and other things.

sir,

we have alredy given a complint. pl pursue the matter.phone no[protected]

thanking you,

Hiii,

I own a datacard of BSNL but the internet just don't work most of the time, Its really frustrating that even after spending so much money I cant get the service I want , Most of the time it don't work and the time it works it is so slow that I cant even open my mail account,
BSNL gives very bad service, I want you to take some action against it.I am really frustated.

Email :- [protected]@gmail.com