Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have applied for a new land line telephone and broad band connection29 march2011 lead id:TNNAG[protected],. There is a requirement of around 400 mtr cabling to my residency. Inspite of repeated enquiry with BSNL office at PAINKULAM, there is no progress on the request.


Kindly do the needful. My contact Mobile No is [protected]

Kind regards
S.Bibinjohn

My Landline no is [protected].Since last 5 months i am being charged Rs 200/- for games on demand.I got a call from bsnl that games on demand was free for 1 month and thereon it would have to be subscribed.I did not subscibe for it but am being charged Rs 200/- for last 5 months.I have not used the games on demand at all and want it unsubscribed immediately and charges for games on demand adjusted in my next bill or I will be forced to go to consumer court.My mobile no.is [protected] and e-mail is [protected]@gmail.com-Sanjay Sajnani

Sir,
I am using BSNL 3G service and using prepaid gprs. I am facing problem due to poor service since one month. I am also trying to contact customer care but i am not entertained.

LAND LINE PHONE BSNL IN LUDHIANA DEAD SINCE 16 MAY 2011
BSNL .......... LUDHIANA
NAME _____________ DR.PARMJIT SINGH
Land Line No.________ [protected]
ADDRESS.___________282-B, RAJGURU NAGAR, LUDHIANA
EXCHANGE __________ BRS NAGAR LUDHIANA
CONSUMER No.______ PBLDH[protected]
PHONE LYING DEAD SINCE 16 MAY 2011.
BOOKED COMPLAINT THRU 197
BOOKED COMPLAINT ONLINE BSNL PORTAL CUSTOMER CARE.
NBo response since 17 May 2011.

Respected Sir,
I am Kashinath Namdev Wagh my telephone no.[protected].this no. service deactivate of few days but not clear my service u r department every time problem u r department.very wroun service u r department please note my complent immediatly and check my tlephone service and warning for u r department to handle carefully customer
thanking u
your faithfully,
K.N.Wagh
at.post godri
tal jamner
dist jalgaon
pin 424208
email id:[protected]@yahoo.com

I have a BSNL connection. My phone no is [protected]. There have been disturbance in line for last 6 months. From that time I keep complaining that my telephone is not working prperly- there is disturbance in line . But no one has either responded to it or sorted ou this issue till now even though the complaint is lodged to sector 34, chandigarh through Phone and in by person. No one has responded till now. In spite of all this problems I paid my bills regularly.

Hence, I request you to take the necessary action immedietly to sort out
this issue at the earliest possible.


Thanking you,
Regards,
Gurnam singh
[protected]
[protected]
[protected]

I am using BSNL broadband plan-BB Home UL 499-about 7 months.At the initiative stage the plan had given speed about 256 kbps.But after few months the speed decreased.Now i have only getting very less speed.It also take more time to enter in to a website than earlier.And also the downloading speed is very less now.It take a lot of time to download even a small song.Please solve my complaint as soon.

A person from the company collected money for a IPTV connection with 6 months subscription, promising to give the connection within 4 days. For two weeks, the people on the contact numbers gave some or the other excuses. Now, they don't pick up any of the phones. It's a clear case of cheating and they are using the name of BSNL to get entry in to unsuspecting households. The toll free and sms numbers given on their websites also don't repond.JAAGO GRAHAK JAAGO! It happened to me, I don't want others to be fooled by these thugs.

[protected] [ REMINDER ]

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE] *

ONCE AGAIN BSNL STARTED SENDING ERRONEOUS BILL AND HARRASING OLD AGED DISABLED PERSON WHO CANNOT MOVE TO PURSUE

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] placed below. Except arranging refund of Rs. 14.22 (what about S.T.) erroneously billed / had to be paid, no positive action has been taken by you so far referred to you. It is observed that making erroneous bill & compelling customer to pay it has become a regular practice of BSNL. For the instant case an old aged disabled person who can’t move had to suffer time & again. Further it is observed that your department did not even bother to go through the past settlement letters mentioned at letter dated.[protected]. More letters, etc will be referred as and when necessary. As regards para 1 of letter dated[protected] you are requested to offer your views at the earliest.

An immediate action is solicited. Namaskaram,

Chinmay Kar 24th May '2011

**********************************************************

A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
Wednesday, 11 May, 2011 9:44 AM
From:
"Chinmay Kar" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@bsnl.co.in


Disabler's Desk - I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
***************************************************************

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,
Sub: A case of Sr.Citizen, Disabled unable to move- lying with BSNL
Ref: My e-mails dated[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected] & GM/BB’S mail
dated. [protected]

As regards item (A) of letter dated[protected] kindly send your views at the earliest so that in case of necessity the issue may be discussed with Nodal Ministry for aged persons, PM, SJE in connection with aged disabled who cannot move out side for what so ever reasons. Incidentally my earlier mail dated[protected] and follow up may be connected.

As regards item (B):- I have received a letter from CAO-TR-ALP bearing No. CAO TR / Email /[protected] dated.[protected] while I was out of HQ. It appears from the letter that either CAO ignored the aspect mentioned regarding disposal of the disputed issue by BSNL Hd. Office in 2009 or avoided issue through a normal reply. Probably CAO is not aware that two of his Senior Accounts Officers had to attend my residence for a detail discussion at the directive of CGM. As such situation stands same / objections sustained as informed vide letter dated[protected]. To enable to pick up loose threads of earlier settlement, only few correspondences made between the parties are mentioned for ready reference and a large number of refund adjustments bills may be connected. My mails to CGM/CMD - CMD/CGM 20.03.09, CMD/CGM 23.03.09, CMD/CGM 30.03.09, CMD 12.04.09, CMD 13.06.09, CMD/CGM 24.06.09, CGM 08.07.09, 06.08.09, CGM 17.07.09, CMD/CGM 06.08.09, CMD/TRAI 29.09.09, CMD/CGM 20.10.09. CMD/CGM’S MAIL DATED 01.07.09, 05.08.09, 28.09.09, [Available on different web sites]
Namaskaram,

Chinmay Kar 11th May '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit respective Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration}  For all correspondences please use this address
[ Paschinmara, Bongaon, North 24 Parganas, West Bengal , India . {Permanent Residence)

Glitter Graphics



--- On Mon, 2/5/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: "CMD/BSNL" <[protected]@bsnl.co.in>
Date: Monday, 2 May, 2011, 3:08 PM


[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] & 25.04.2011

I am out of my head qtr. and as such this is an interim letter for your information.

It is to place on record that the discrepancies have been brought to the notice of addressee since their office settled past cases some two years back.

It transpires from a communication received from concerned AO (he has not been addressed) that they have not gone through the earlier settlement made by CGM and just replied casually. Thus issue remains unsettled and I am required to pay bills “Under Protest” In this connection it is further to place on record that all future reimbursement of erroneous bill will be charged interest @ prevailing bank rate in pursuance with Interest Act’1980 since BSNL is in a habit of drawing erroneous bills as pointed out vide letter dated.25.04.2011

In case earlier settlement papers are not available with BSNL kindly let me know by return that “we (BSNL) have lost the earlier documents” I send you papers for ready appreciation and necessary actions.

Hope you have realized the position and take suitable steps so that this disabled is not harassed any more. Thanking you,
Namaskaram,

Chinmay Kar 2nd May '2011

Glitter Graphics



--- On Mon, 25/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in>, [protected]@bsnl.co.in
Date: Monday, 25 April, 2011, 9:17 PM

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones

Kind attention is invited to my letter dated[protected]

1. This is to inform that Tel. Bill for April’2011, Bill dated[protected] drawn again erroneously as visible at www.calcuttatelephones.com is yet to be received[protected], 20.00hrs). I will be away from my HQ and will be carried to my home town to exercise my democratic right of casting vote to be held on[protected] & as such may not be available[protected]. This aspect may kindly be kept in view so that this disabled is not put in trouble..

2. Received a letter from AOTR / ALP-III, Calcutta Telephones, Alipore assuring me that an amount of Rs.14.22 erroneously charged towards late fee is being reimbursed through next bill. Thus BSNL made mistakes for the fourth time and had to rectify their own mistakes subsequently. This is not a good scenario / image for a commercial organization like BSNL.

3. As regards item A & B (Except Rs.14.22 mentioned above) suitable remedial actions as requested are yet to be taken.

Hope you will look in all the 3 items mentioned above and oblige.

Chinmay Kar[protected]



--- On Mon, 11/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in
Date: Monday, 11 April, 2011, 9:55 AM

I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

Sri. A. K. GARG CGM , Kolkata Telephones

Priya Mahoday,


(A) Sub: Under compelled circumstance – request made by an
Old aged Disabler vide e-mail dated 9th Feb’2011
Multi Play system for BB Tel. No.[protected]ID No.[protected]
Ref: Letters dated[protected],[protected],[protected] & 26.02.2011

(B) Sub: Telephone Bill from Calcutta Telephones for November, 2010 of 24026000

Ref: Letter dated 17.11.2010, 02.01.2011, 17.03.2011, 04.04.2011 & GM / BB’ mail dated 23.03.11

Sorry, that I had to write again. Kindly refer my letter dated 04.04.2011 in ref to your mail dated 23.03.2011.

No response received so far with regard to item (A) referred to at above.

As regards item (B) I & II it is to state that Rs. 14.22 erroneously charged & paid vide Jan’11 bill towards late fee is yet to be refunded. Jan’11 bill also paid through cheque & in case not received by BSNl, please let me know so that I can refer the matter to concerned Bank & Police authority. Confirmation by Banker’s statement received.
With regard to ‘Fixed charges’ of Rs. 120/- it is to state that payment was made under “Objection”. It is to inform that Web bill shows that the fixed charges of Rs.120 [- is again included in bill for April’11. & no cognizance has been given to you mail dated 23.03.2011.

Incidentally it is to mention that a settlement was made by you ii 2009 when a fixed amount of Rs.662/- (fixed payable amount for HP=UL750) is required to be paid, a life time modem is free for me etc. Since then there has been no change in billing & status. The issue was settled at the intervention of CMD / BSNL by CGM / Kolkata. It is now apprehended that one fine morning some down stream official of BSNL may raise a question how this can be done by CGM i.e any subsequent differential treatment tantamount to challenging authority of CGM.. However sine the issue is with in the knowledge of CMD, a copy of this will be endst. to CMD after a week for initial information in reference to CMD’s letter dated.10.03.2009. Namaskaram.

Chinmoy Kar 71th April '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit concerned Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration & OFFICIAL COMMUNICATION ADDRESS}

I would like to port by mobile no from bsnl to airtel but bsnl subscriber is creating problem in portibility process. My latest upc no is be482857 dated 25.05.2011 which again rejected by bsnl subscriber. This was my 6th atempt from march 27 to till date.
Yesterday (24.05.2011) I deposited my mobile bill while my no is attached with my brother's mobile under bsnl plan ek duje ke liye and my brother is not closing his account (mobile no).
It is verious serious matter it is denial of goverment ruling.
Please take it seriously.

yesterday bsnl Represntative contact us and aware with my problem and told me that I will call you back after discussion with my seneiors.
But still I am waiting for call ..........................

I have a telephone connection with broadband service attached to this number provided by BSNL The tel no is[protected]. Since 5th May telephone and broadband was dead. On 18th May again I complained. The phone worked for a day and was again dead Only net was working. Till date every time I complain I get new complain no, Bust the phone has not been working. BSNL charges for full month but half time we do not get service. My latest complain no on 26th May 2011 is F 4975.

Kindly look in to the matter

S B patil

My complaint No. is E25UP1009650 and I was assured of being attended to my complaint in 24 - 48 hrs. but its over a week time and still my complaint is not attended and when finally today I called BSNL CALL CENTRE and told them that I am getting speed of 30- 40 KBPS. on my laptop using my BSNL 3G sim and the customer support says that this is the best speed you can get on 3G. My observations is that BSNL gives a damn to what its customers are facing or else they wouldn't have kept such an UN-TRAINED ill-mannered staff for attending to subscriber's complaints. I know I have been getting around 3 MBPS. speed on my laptop till last month when my 3G sim was ending towards the validity then I renewed the validity for another year by paying Rs. 280 (approx.) and since then I am getting 30 - 40 kbps. speed while browsing. Kindly if this complaint can be raised to the appropriate authorities it would be of great help. MY CELL NO. IS [protected] and I am residing in Kanpur (up east zone).

Please HELP.
ROY THOMAS

Hi,

I live in Perumbakkam and went with BSNL for Landline and Broadband connection. The phone and internet works only two days before failing. After lodging complaints and circling around BSNL exchange pleading BSNL people, the service will be restored. This process takes 1 week time and again after two days, it will fail.

I am tired of lodging complaints, sending mails to DGMs, AGMs and visiting BSNL exchange twice a week. Every month I pay heavy bill but use the service only for around 7 days in a month.

Not sure what is the issue with BSNL and why no one takes any action to correct such re-occuring problems.

There is a serious problem with service in this area. I have lived in other areas like Anna nagar and Adayar where the service gets restored within a day and it won't fail every two days.

Appreciate if BSNL officials take a look at these upcoming areas which are in IT corridor and IT guys only live on Internet.

i got a phone call that he is from bsnl. please login to bsnl.indiagames.com to utilize bsnl free games offer and wasted my time upto 1/2 an hour by giving instructions to play that and enter your details, click here and click there. finally i felt that it is fake person i put off the phone. but number of times he is making call and irritating. so please do something to avoid these kind of sites.

Currently I am using "BBG250" plan. When I request to change my plan to "BBG Combo 1111", the T.T. of the District Broadband Section of BSNL says that you should pay Rs.11,110/- for the plan changed. In that time I already cleared my Bill and a Xerox Copy of the Bill also enclosed in the request peper. This is strange to me. I don't know what is the reason of this. Please Help me.

I buy the 3G data card from BSNL Head office Sec-17 Chandigarh. Now it is not working. I buy in September 2010. It is not working from March 2011. I went to the Head office number of times, but there is single answer that is we have no 3G data card call us and then come. Even they are not trying to repair it. What should i do. My contact number is [protected]

My telephone number is[protected]. I want to deactivate my account with BSNL Games on Demand. I m being charged extra money in-spite of me not using it. The servicedesk and the toll free number was useless.Kindly deactivate my account shortly.

I am using post paid mobile of BSNL. On 12.05.11 I subscribed the Pocket Dictionary Service. The service provider must have deducted monthly charges. However, the service was discontinued from next day. I am making all out efforts to contact the customer care, but all in vain.
Thank you.

.Deo Das Roy
Cell no. [protected]

My Landline Phone[protected] and Broadband not working for past ten days, I register the complaint in Ambattur Telephone Exchange and also online also, but so far no action taken by the Telephone People. Kindly do the needful...

I want to deactivate the bsnl jokesh services 55678 jokes message 55678 which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For jokesh sice, since last 2months I had called sevaral times the information given by.
Complaint no. E22up[protected].05-2011. & E19up[protected] before times. no action my complaint. please take hardly action.