Bharat Sanchar Nigam [BSNL] Complaints & Reviews

dear sir,
my cell no. is [protected]
as i have just got mobile number portability from vodafone to bsnl,i was thinking vodafone is not our country's company,why should our country's money sent out of india?so i thought to leave vodafone and convert in to bsnl prepaid service.as the 3 g advertisement of bsnl was sanctimoniously running on t.v. i thought to activate it on my cell....but when i called customer care regarding this...the response was really very poor..and they didn't satisfied my answer.and they have given me a sms procedure after third time calling.when i sms that they reduced money and dint sent me the settings....now they are not giving any response.pls tell me what should i do now?

Mr. Sachin Sharma , your agent , came to our house on 20th Feb’2011 night and explained about BSNL TV channel.
He gave us an exaggerated performance about the channel. He also told us that school children from class 6th to 10 will benefit by the education program that will be broad cast through this channel. Also English teaching channel will be broadcast. But the program is not beneficial for the children.
He also told that Rs. 1950/- product is good for us and after six month only we have to pay a monthly charges Rs. 150/- . We gave the Cheque no. 013453 dated 21/02/2011 Rs. 1950/- drawn on IOB bank immediately in favour of M/s Smart Digivision Pvt. Ltd (Prepaid CAF No:[protected]. The cheque has already got cleared from my account.
After telephoning four - five times one person came and provided a set box. He connected the set box with our computer modem . We went through all the channels . But it was not helpful to our children and most of channels which were not worth seeing and we came to know that A/C Statement that monthly charges Rs. 288/- per month. There are no sports channels like STAR CRICKET , STAR SPORT and ESPN which will have additional charges of Rs. 90/- per month .
At present we are getting a private channel for Rs.200 /- P Month which is showing all important channels including sports channels like star sports, star cricket and ESPN.
We disconnected the set –box and reconnected the local channel operator. Then we tried several times to contact your costumer care and also Sachin Sharma , but both of them were not responding to our call .
Ultimately we had no other option but to complain BSNL to help us from this situation.
We would now request you to kindly take back your set box and refund the money paid by us.
Thanking you.
Ashok Subramaniam
B-103, IFCI Park View Appts.
GH-15, Sector-46, Faridabad.
Mob-[protected]

sir firstly my sim is sooch behar sim but presently i am in kolkata khamarhati
sir i lodged complaint regarding outgoing problem for particular network in bsnl tamilnadu on 8th mar 2011 complaint no C08WB290751 AND again i lodged compliant regarding same problem but only they are not working on kamarhati belgharia towers .howrah tower through i connect with tamil nadu mobile and ilodged another complaint no C10WB296692 AND after 8 days they are not short out my complaint westbengal bsnl officers very worst in this regard
in this duratuion tamil nadu bsnl customers contact me in three times and they said our area is not problem and problem is there in west bengal and we give emils but they are not responses sir i also lodge one more complaint on 15th mar 2011 noC15WB315707.
SIR PSE TAKE ACTION TO WEST BENGAL BSNL CUSTOMER CARE AND TECHNICIANS

We have a few corporate connection with BSNL in lucknow city. We, after tolerating ever decreasing service quality decided to port out from BSNL to Airtel as our new mobile service provider.

All the formalities, we applied to Airtel and simultaneously contacted BSNL to get No due as we were already warned by Airtel that the application could be rejected because of the outstanding dues.

We got in touch with Sr. AO at BSNL's Gandhi bhawan and Bapu Bhawan offices and after depositing the asked amount attained No dues on 28/ 02/2011, but to our surprise our application was ejected 2 times in a row and we are still on BSNL despite and advance amount deposited with BSNL i.e. at the time of rejection there was excess amount with BSNL. How can our requests for port out culd ever be rejected on dues issue.

On top of everything we are advised to stop using the connection anymore, we are not able to use our mobiles since last 20 days. This is a sheer harrasment of not allowing to port out.

I want to ask BSNL to clear our account and to let us port out.

Regards
AR Verma
[protected]

my bsnl sim is automatic reject which no. is [protected]. Pl.activate as quikly as possible.
Thanks...

my landline telephone no. 2354187 is dead since last friday.....no action has been taken inspite of informing the officials..so please take the necessary steps and solve this problem...

Telephone 2224053 fault reported on[protected]. Complaint Registration No. M246 Mattancherry Exchange. Reported to Grievance Cell Bsnl, Ernakulam vide E-mail. Regret that no response till now from the authorities. Since I am a Public Sector employee and considering the nature of my work land line is very essential. If the fault cannot be rectified please let me know the reason so that I am act upon that.
PS. THOMAS

Dear Sir,

My self siddharth Rajput. From Ahmedabad Gujarat. I have taken BSNL 3G DATA CARD 3.6 Mbps in Oct. 2010. And my data card no. is [protected]. since last 15 days it is not working properly, it will be disconnected automatically when I am using internet, For regarding this problem I was 3 times complaint in BSNL customer care, first complaint no is k2100142/145 and 2nd docket no. C0900174 dated 09-Mar-2011. And they told it will take time 48 hours for resolve the problem. But still same problem I face it.
It is really surprising that such an efficient department as that of yours is not heeding to our complaints. Please get the needful done without any further loss of time.
I am quite hopeful that you will take a prompt action and oblige.

Thanks

Regards

SIDDHARTH RAJPUT

Dear Sir/Madam

I am in Meerut, U.P.(West) Dist- Meerut.

My Mob. no. [protected].

I recharge (top up) Rs. 280 on 14.03.11. I got Talktime but no validity extended on my mobile.
Before recharge, i asked from customer care. On that time they told me that when i recharged by Rs. 280,
I got talktime as well as 365 days of validity
please solve it urgently.

Dear Sir,

I have being using BSNL 3G Broadband DataCard from 11 Nov 2010,i;m having Rs,1359 Unlimilate Usage Plan(for Download/Upload).I had recieved bill of Rs.42447 for month of March 2011

Please help me to correct this bill and suggest the neccessary action i need to take
Bellow are details of SIM Number and Account Number

Mobile No.(BSNL 3G No.) - [protected]
Account No.[protected]
Invoice No.(for month of March[protected]

Waiting for Affirmative Response

Bellow are my contact Detail

Name - Sandeep Kolhe
Contact No. - [protected]


Regards,

Sandeep

unwanted jokes are coming.we have not suscribed it.charges are being on .please take an immediate action please.

SIr,

I have taken an EVDO card 18 months back from BSNL, for which i have paid 3650 on the same day of taking at, as officials at BSNL made it clear that we need to pay that amount at the time of taking the device itself. So i paid the amount in full.

After 1 month i have received the bill for the EVDO which has my EVDO data card price included in it.
I was surprised to see this as i already paid the EVDO amount during initially while taking the device only.

Even after frequent followup's with the BSNL officials also this issue was not resolved, but, they were giving me free advice to pay the amount and then apply for re- embrusement, which i did not agree with.

So i made it clear that i am not going to pay the amount unless the dispute is settled, but there was not response from BSNL, instead they terminated my services from 2nd month.

Then after from last 18 months they have been sending me the bills and harassing me, for the connection which is already disconnected.

Now the bill amount is around 17000/- which is pathetic as it has already crossed the credit limit even according to them and still they are sending me the bills.

Now i understand, how much corrupt are the BSNL officials with their leisurely behavior.
I request the BSNL to kindly resolve the issue.

Thanks
Radha

I am using LG OPTIMUS P500 Handset with bsnl postpaid card..my plan is krushi (farmer) plan..I have 2 major problem ..which is..

1. BSNL is not providing me GPRS Settings for my handset..actually they don't have any settings for my handset ..the setting is not available in bsnl..for that reason I am not able to access internet on my mobile..

2.My STD facility is barred ..they don't allow me to call on STD numbers..

3. The customer care service is pathetic ..firstly they don't pick the call..and if they pick they don't listen at all..I don't know what they are providing..

4.I have given complaint about my GPRS Setting ..on 3rd march the docket no.is 4820937 they didn't resolve yet..today's 13..

please give me solution...

I am pradeep kumar , My sim has been blocked . please activate my sim , sim No. [protected] ,
Pin No.[protected] .
My full Address :- pradeep kumar vishwakarma
Village :- kataran Post Rajpur (Aamghat)
Dist. :- Mirzapur
pin code :- 231001


I , therefore , request you that please activate soon .

Regard
pradeep kumar

sir,
Almost 15 days passed, no action from you. My broad band tel No:[protected] which was transferred from the bangalore north.i,e Malleswaram with great difficulty by paying all kinds of tariff. Now this wrong billing made me so frustration and exposed the communication gaps in BSNL. I shoul have got the bill for amount Rs.660/- instead got Rs.3870/-.
kindly enquiry may please be conducted to see that where this kind of communication gaps occuring and accordingly take stern actions against the irresponsible staff who blindly make this kind of billing.
CS Manohar Rao

Dear sir,

my name is santhosh babu. we are using BSNL Landline phone. from the last 4 months. our phone is not working. bill is coming from every month. several times we raised complaint for this. but there is no response from their side. and even from online also i registred the complaint 3 times in a two months period
(reff nos: "APR/CO/2011/643" , "[protected]", "[protected]"). Still our phone is not working. they are not providing any kind of services and support.

So, i requested u to please forward this issue.

and my details are

S.Dora Babu,
Phone no:[protected], East Godavari, Kakinada, Andhar Pradesh.


Thank you,
with regards
Santhosh Babu
[protected]
[protected]

I've purchaged a SIM (clled BSNL Family Pack SIM No.[protected]) on 27th Nov 2010 from BSNL, CTO Buildg, Sector - 2, Bokaro Steel City - 827001. But, very important code said PUK Code have not provided by the service provider causes a lot of problems is being facing due to that.

(P Prasad)
3/C, 0074
Bokaro Steel City - 827003

i have changed my bsnl 2G to 3G but yet, it is giving me the speed of 2G.I have changed my settings according to customer care but it is not working.So What should i do??

Sir,
We have your customer from last 10 years. From last 3 to 4 monthe we have facing many problems from your services. Our telephone is dead from last 3 months we complained many times but no solution from your side i pay money to you, i[censored] will not solve the problem then tell me we disconnect our land line no.,My Landline no.[protected],

Regards
Ramrik Singh
Mob.- [protected]

I have a landline connection with BSNL, AFS Yelahanka, Bangalore[protected]. The landline is not working since 2nd February 2011, it has been more than a month now. I have tried various options placing complaint with the BSNL office to get the issue rectified, made a complaint on[protected]with complaint number 2167 dated 3rd of February 2011) for more than 10 times with not a productive response. I have contacted Junior Engineer (Mr Prakash [protected]), then contacted Lineman (Mr Srinivas [protected]), then another lineman (Mr. Jagadish [protected]), then the connection incharge (Mr.Bhat[protected], then Cable incharge (Mr. Zainullah [protected]), further Assistant Engineer (Mr. Harish [protected]) and more to follow.... the list is huge. I understand that it is not ethical to publish their numbers here, but the response from them were not at all good; there is no option left with me other than this complaint forum.
This is not the first time, this has happened earlier also and many times for more than 15 days. There is a waiver of rental if the landline is disconnected for more than 15 days. But the bill every time is generated with the rental charges and I'm paying the the bill each and every time. We have logged several complaints on this issue on the following dates, but everytime the JTO assures that the waiver will be adjusted in the next months bill, which has never happened:
On 27th may 2008
On 26th dec 2008
On 26th feb 2009
On 26th June 2009
and then now

I have served this country for more than 35 years and was a part of Border Security Force (BSF), now retired with a president's police medal for my service. But, nothing is useful in this case.

If this complaint forum is really worth, then this would be my last and final option.
This is humble request to concerned authorities to take this forward and offer some help in getting my landline fixed.

Hoping against the Hope!!

Thanks and regards,
S M Mubarak