Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using the landline connection for last 20 years ,now iam abroad band customer also ,all the lines are now shifted to under ground lines .while they are shifting the lines I was not at home there by only my connection remained as postal line .now the ground connection has to just connect to my house other works are completed .regulalarly my postal line is getting breaked due to rain and also by sheding of coconut palms in the way ,iam now used to repairing the lines .complainted in various authorities like exchange ,head office ,grievence cell, till complainining for the last two and half years not only a single step has taken officer of the koovappady exchange behaved to me like a money lender ,iam furiusly iritated about the system of bsnl ,I think that they are planning to make this firm an utter lose and there by making way for private companies ,they are cutting the branch which they are sitting ,.I am plannining to change my sruggle in another way by makinng a campaighn through all mediums to open the pretending sleep of the officials of bsnl ,It is very much poor service offered by these guys ,some officers are like EDE AMMEN , REDICULOUS GUYS to whom people shortly will throw the chappalls .MY land no is 2641542, in koovappady exchange in perumbavoor ,eranakulam kerala, I hope some change will happen with my complaint ,or it also liike painting the water. hopes better ANY HOW i am not goingto stop the struggle ,I WILL MOVE TO CONSUMER PROTECTION FORUM

Dear Sir,

My number is [protected], I am not able to migrate from Beladingalu plan to Karnataka mitra plan. Contacted around 15 times with customer care and not getting proper answers. I have balance and validity. The customer care peoples and senior executive of BSNL are not able to solve the problem. After 15 days still my complaint is not solved. Every time when i complained they are telling that within 2 hours our peoples will call and solve the problem. After 15 days still not received a single call.

Such a worst service from BSNL.

My Landphone No: [protected]

I have been the issue that My Landphone not working and dead Response since 19 Feb 2011. I have registered Complaints many time during these days and contacted nearest exchange office Padichira. But I got nothing response from authority . Already I paid the tax for one year and I have been struggling same issue, Will I get Any Positive response from the authority.


" Could I expect any change in your Attitude."

my landline phone is dead from one year ,before some time i have complained then for one day phone is running and after one day remain dead
i have contacted with near by official but there is no response
as per my knowledge in my phone there is no technicality in repairing only at two three place cable are not in good condition cable wire are misplaced and phone is not running.

please take immediate action for resolving the problem at higher level, I WILL BE OBLIGED TO YOU ALL. I HOPE YOU WILL TAKE IMMEDIATE MEASURE STEPS FOR RESOLVE THE PROBLEM

i want to subscribing bsnl india games today itself

the package could not be loaded properly and my complaint was not attended in time.It was initially said the programme was on trial basis and I couldnt see the trial demo .now not interested.

Sir ,

The BSNL authorities had unusually exceeded my bill to Rs.10000/- without actual usage. I had visited to to the officials for the deatils regarding the same but they refused to help me.
I had even filed written application for the duplicate bill , E-mails (Post grievances) , and called up customer care so many times but no one helped me out and ultimately they disconnected my landline number. I thereby request to kindly meet to my querry as soon as possible.
My particulars are listed as below:
Name - karan babbar
Ph. no.[protected]
e-mail - sai.[protected]@yahoo.com

I have applied for a new land line telephone connection with internet facility on 17 Sep 2010 vide DN No [protected], Cust ID - [protected]. There is a requireent of around 500 mtr cabling to my residency. Inspite of repeated enquiry with BSNL office at Palan Vihar, there is no progress on the request. Every time they say will do within one month.

Already lapsed 06 months, I don't know when the cabling work starts and when I got the conection.

Kindly do the needful. My contact Mobile No is [protected]

Kind regards

Sajish Kumar
Flat No B-16, RK Tower,
Plot No G-36, Dharam Colony
Palam Vihar Extn

I have received telephone bill for RS 1800 for nothing As I am not using any kind of service from BSNLHow can a bill be generated as there is no telephone line, No Phone set nor Router installed at my home.
3. My area comes under Sector-58 Noida BSNL exchange as I am a resident of Sector-56,
How S.D.O Mr.K.D.Verma generated the bill who is there now at Sector -19,Noida As there is no phone at my home nor a telephone line.they should check before generating the bill.
4. And also tell me that by only applying for new connection can a bill be generated , even if there is no wire no set nothing.

5. I met Mr.Meena who is presently SDO at Sectr-58 Noida BSNL office, who told me that he cant do anything for me I want to ask him Why? He should also answer me that Why Can’t he Solve My problem .Why he Didn’t solved my problem when I went there to get my problem solved I want an answer from him and Mr.K.D.Verma SDO.


I applied for the connection earlier but no one came to install the telephone at my place , now its been 4 months ,Tht there is no phone, nor a telephone wire,nothing,They themselves have generated the bill and the bsnl can check from there side that there is no line or wire. I even dnt know my telephone number, and also tell me that giving application for phone connection generates bill….even if no telephone or no wire is there.This kind of service is not expected from BSNL..I am a student and this kind of things effect my studies.I have a copy of that bill which i will upload it very soon that has come to come without any phone connection.....SEEE THE BEAUTY OF BSNL

Hi,
I have recharged my mobile on BSNL portal with a top up of Rs.220/- on March 5th at 12:46 am. The transaction was successful as per the portal and amount got debited from the ICICI bank account i used. I even raised a compliant with the BSNL customer care for which i was told to wait for 24hrs. Now, after 24hrs of the compliant time, my problem is not addressed.

Done one more transaction with a top up of Rs.110/- on the same day for which i faced the same problem. And the customer care department is not logging a new compliant for this transaction citing the reason that logging compliants is sequential and a new compliant cannot be logged until any existing open compliants are resolved.

I am not at all happy with this kind of customer support from BSNL. It was very frustrating for the past two days with being unable to use my mobile number for my calls.

Below are the transaction IDs,
TransactionID: TXT[protected]
TransactionID: TXT[protected]

Attached is the screenshot for reference.

I would be happy if any Bsnl personnel looks into this message and gets my problems resolved ASAP.

Thanks & Regards,
Aditya.
[protected].

I have recharge of Rs. 50.00 on 5/03/2011 and get the sms frm no 1005 which written that "your account has been credited with Rs. 50. Recharge Voucher successfully from [protected] on 05/03/2011 at 10:21:13 AM Ref: 7071582."
but till 06/03/2011 at 11:15AM I cannot get the balance. For that I contact the customcare on 1503, but after no times attemps lastly custom care came on line but didnot reply the satisfactory and give me another number 1501 and told to contact that number. I tried to contact number 1501, but always computer said this number is busy then again i contact the number 1503 but again lot of efforts customcare came on line and cannot give the reply. then I contact the number [protected] from i have recharged but he also didnot give the reply and today itried to same number [protected] but mobile is witched off. It is requested to help. My mobile number is [protected] and E mail is [protected]@gmail.com

i have received daily 2 to 4 SMS from 58558. I have send stop the service as 'STOPMEH' on the following dates 19.12.10/ 13.1.11, 18.1.11-three SMS, 11.2.11 two SMS,21.2.11 and22.2.11. But they reply invalid message.They send Hindi message, but I dont know hindi. they deducted Rs 60 from post paid BSNL account. My cell phone No.[protected].Pls ask them to sop messages to [protected].
Thanking you.
Regards,
AL.Rajendran

Land Line No< [protected]
TWO Days my telephone is not working,Already inform to Naranganam Telephone Exchange until No response[protected],and also complaint to Kozhenchery exchange change land phone because ,phone also not working augest 2010 to[protected] still no change ,it is repair atleast 50 time.so I by my own money but iam paying every two months RS 220.Too much headache from bsnl land line,I am planing to stop connection.unnecessory why payin money to bsnl.I Think may be 50% landline user cut line .because un respective response. Please do neccesory action
sasidharan modiyil

I have closed the WLL account about 8 months and still I'm receiving bill from BSNL saying that there is due amount about 3000 Rs but i have pad all those even then ....

BSNL is exploiting the customers! I'm using Broadband unlimited plan and now they send me two bills one telephone and another for internet and the amount is 2000 or 3000 for internet.. WTF

BSNL will no more exist in India !! Every users have complained similar issues!

aapka network bahut hi kharab haiiiii baat karte time to call cutnaaa aaam baat haiii,mera no [protected] hai,akshar sham ke time call to lagti hi nahin,keval 4km ki doori par bhi khule aakash ke neeche bhi tower nahin pakadtaghar ke ander ki to baat hi chooodiye ,plz ye sahi karwaiye ,

sharad mishra

Dear sir,

i liked the bsnl service from past 4-5 years. i had been using bsnl's gsm prompt service. i hoped the 3g services also to be the best. but after i underwent a painful and harrassing network connectivity of the 3g, i am planning to discontinue the subscription. I brought a 3g data card with a 3g sim from bsnl office in bangalore. the service was good for the first 2 weeks. then there it started, disconnecting frequently,no network etccc.... then i was lured at the bsnl's diwali offer o[censored]nlimited plans at 2500 for 90 days. it ended up a nightmare for me. it started to charge from the 3rd month. and when i visited the bsnl office, they said that they dont know,,,,,!!!.... it was pathetic as there was no technical expertise at the office and all were senior citizens with no knowledge of 3g and they were not budgeing to my problem rather they said that the offer validity was over and asked me to recharge again for continuation......

GUYS .... PLEASE DONT BUY BSNL 3G,,,,,, GO FOR OTHERS INSTEAD.....

Dear sir,
My telephone no. is[protected] is dead for 3 weeks. Am doing regular complaine for sharda nagar exchange i lodged the complaine on 198 and was alloted complaine no. is w6932. i had also told this to my sharda nagar incharge Mr. Gupta ji..please solve my problem....do something!!!!

Shiv lal
1/97 Ruchi Khand - 2 Sharda Nagar Lucknow..

Sir,
My land line no is[protected] and despite all kind of efferts am unable to obtain my unique ID for online payment of my bills/
Raj

Excess Billing (Broadband)...

Dear Sir,
BSNL is the providing worst of the worst services. Telephone line remains mostly noisy. Broadband speed is not at up to what is being promised. BSNL officials say it is 250 kbps & divide it by 8 will be the speed a consumer will get. What is it.
BSNL office at Muzaffarnagar New Mandi is responsible to resolve Internet related problems & Shiv Chawk office is responsible to resolve Telephone connection related problems but all the employees working over there are not aware of their duty & services. Each & every time when we go to them or call him they always used to say 'this is not our duty & point to another person or provide another telephone no' and so on the chain is going on...We are just regret having this BSNL broadband connection. Every next day we get the problem, line also remains so noisy, telephone bills are not delivered timely even when we go to office to get the bill officials told us 'bills are not yet created they are generated from delhi'. Even all your BSNL websites are also designed in vain. We can't see our telephone bills or internet bills or usage neither for last day nor even for the last month. Why BSNL is running is just a mystery? Nobody is here to resolve these day-to-day problems. Even BSNL employees always deny to providing the copy of the current running BSNL Broadband plans. So how would we suppose to know about the plans even if they also don't know any better about the broadband plans...I am just regretting why I have purchased BSNL Broadband.....If anyone in BSNL higher authorities can look into the matter please help me out. My connection is very old and I am using BSNL telephone and broadband connection also for a long.