Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is Soham Ray,

I have a BSNL land-line [protected] on which i have subscribed for broadband for the past 3 years. For around the last 2 months the connection has become horribly unstable. I play multiplayer games and voice chat with friends. The connection drops every 5 minutes or so. It may even take an hour before the connection drops, but on an average the connection drops around 10 times an hour. Repeated complaints have been made to BSNL but of no use. I am not able to subscribe for any other broadband provider because its not available in my area. It has become the habit of Telephone Exchange to close the complaint docket numbers without rectifying the fault.

Sir,
I am to say that the SSA, Malkangiri has 2 nos. of Broadband connection on of that is yearly plan with Rs. 36000 with all tax we are paying but 15 days of the month the connection is not supplying by the Telecom and the connection is supplying rest 15days is very slow according to the plan.


Programmer,
SSA, Malkangiri
Ph:[protected]

Despite repeated request to the Officials as no. 2713000 and Addl. S.D.O. the Borad band connections remain idle and mostly server remains down it is very difficult to open a web site. Particularly relating the high of punjab and Haryana. Undersigned tried very hard but failed to open site to change my account password.

HI ,

MY landline number is[protected] . I have submitted the request to CS office in Avadi excnage on 3rd of december for a local shift of my landline from J.B estate st 24 to 3rd st from 7th december.
I was directd to the sub exchange (N.M road exchange) for the same where the form was colected & There was no order raised or refernce number provided for my request. On continous followup i was handlied negligently and with out respect. There were many excuses like line fauilty no availbel circuits etc etc
later one day i heard that they could not find my form of request on 3rd january so resumbitted the request again on 3rd jan, for which i mandated them to provide a reference for which they have given a acknoledgement slip.

It is beign now 11th january still no form of action is beign taken or no progress of reques beign hadnled.
I now had to pay my BILL for the month of december including teh commited brad band charge of 900 +tax.

This is the worst service of NM raod branch and this happens every time for any complaint/request.

NOTE : The same is complained via leter to AE - Rajendran (3times)as well as DE (1 time) but no use same excuses.

If the same continues BSNL needs to compensate for the loss and trouble incurred on us.

It is

I want to know my bsnl portal id & password so that I can check my broadband usage details.
please mail me my portal id & password.
my phone no. is[protected]
email id: [protected]@gmail.com

DEAR SIR,
I AM VARUGHSE MATHEW ,KARIMALATHU HOUSE, PURAMATTOM ,I HAVE PHONE WITH INTERNET PACKAGE,I WIL PAY CORRECTLY BILL WITHOUT FAIL.BUT MY LINE IS DISCONNECT ALWAYS FOR EVERY MONTH ,I WANT THE PROPER REASONS FOR THE DISCONNECT MY CONNECTION,I WII TALK BSNL XCHANGE IN KUMBANAD MANY TIME THIS PROBLEM IS NOT SOLVED IM SUFFER FROM FIRST BILL,PLZ RESOLVE MY PROBLEM ,SOLVE THIS PROBLEM AS SOON AS POSIBLE,I[censored] DIDNT SOLVE THIS PROBLEM WITHIN THIS END OF MONTH,HEREAFTER I WIL NOT PAY YOUR BILL,I WIL DISCONNECT MY CONNECTION
THANK U
BY
VAUGHESE MATHEW.

SIR/MAM I have registered one complain in december 1st week 2010 having complain no-6534190,but till now the problem is not yet solved and i have tried again with the customer care ,but again he has logged another complain in the last of december of 2010 having complain number:-6695630 but again till yet i have not yet got any type of response from bsnl,
Hence ,therefore I request you to kindly look in to my matter.
Rakesh chandra Sethy
s/o-Basanti Sethy
qr.no-B/377,sector-2
nalco township,damanjodi
koraput orissa
763008

My name is G.K.NirmalKumar and my number is[protected] they called and said that the programme was free for this month .Now i am not interested in this programme so i request to deactivate to this programme and please you could confirm through phone

I have been loyal customer of BSNL for last several years, and availing its Broad band Service

too. Disruption of BB service was seldom occurred as long as I was availing this service out side Kerala, and my horrible experiences started after I am provided the same services by the Kozhikode (MELADY EXCHANGE)Telephones of Kerala Circle.

M.K.Vasu, P.No.[protected], E-Mail: mk.[protected]@yahoo.com

The BB connectivity frequently remain disconnected. The DSL becomes unstable. It starts blinking and become disconnected every now and then. This matter was reported several times by registering the complaints in Phone No.1957 but in vain.

I have also registered my complaint in the SELF CARE portal (ON LINE SERVICE) of Kozhikode telephones,bearing Register Nos 9718 dt 18-12-10 and 9725 dt 20-1210., but nobody from BSNL neither enquired about this complaint nor attended the faults so far.

I have also registered my grievances in the general complaint of BSNL. I have tried several times, to contact the area Manager of BSNL,as well as the SDE of Vadakara, in the Tele phone numbers displayed in the Web sight, but the these phones remain always unattended
I have tried several times to speak with JE/BSNL/Meladi in his Phone No.2603000, but he also always remain unattended in this phone, same is true for SDE/Vadakara.
BSNL authorities should rectify the fault without further delay ,They should replace the over head cable connecting between under ground cable and my hand set/Modem

Respected Sir/Madam,

This is with reference to my TELEPHONIC COMPLAIN NUMBER RL2907381 dated 29/12/2010 evening on [protected] MADE TO BSNL CUSTOMER CARE.

Please note that without my instructions, i WAS subscribed to MOBILE BOX-OFFICE services and was charged Rs. 25/- from my prepaid BSNL mobile number [protected]. This subscription messages were from ONMOBILE and +12555025 numbers 29 DECEMBER 2010 evening. Please note that no such SERVICE REQUEST has been given from my mobile number [protected].

Humble request you to REFUND Rs. 25/- in my mobile number.

UPON REPEATED COMPLAINTS, SURPRICINGLY THEY SENT ME FOLLOWING EMAIL FROM <[protected]@bsnl.in> TWICE:
"Dear sir,
Thanks for contact su your 25 Rs will be deducted for service charge , so cant refund it,
Thank you."

WHAT IS MY FAULT? I HAVE NOT PUT REQUEST TO SUBSCRIBE ABOVE MENTIONED SERVICE. WHY SHOULD EVEN I PAY SERVICE CHARGES, IF ANY?

PLEASE GIVE ME JUSTICE,

--JITESH PARMAR
[protected]

My land line tephone is not working last some week I regret to say tt inspite of regular calls and visit to ur manji ka hatha jodhpur office, No action has been taken till date.

I hereby request you to kindly intervene in this matter and sort out this lingering issue at the earliest possible.

Pls. instruct necessary authorities at your end to look into this matter and oblige.

An early action...

Sir,
It has become a regular feature that amounts are being deducted from my pre-paid balance,of my mobile phone No. [protected], subscribing me to some BOGUS packs which I never asked for.
First I complained about No. 53030030 in September
this month OCT '10 another No. 1255025 & 1255005 has deducted ` 5/- & ` 25/-
I have my money (Prepaid) with the service provider (BSNL) doesn’t mean any one is at liberty to pick pocket from my account ! ! !
Now it is 52906 Does BSNL authorize them to do so with me? If so why
please be kind enough to look into the matter & ensure people like me are not harassed this way.
thanks
Monindra

LAND LINE NO[protected]

phone not working more than three weeks.

No response from the BSNL Tiruchendue exchange.

Complaints made several times over phone and personal to J E BSNL Tirucendur.

Reply was cable problem

My land phone communication was totally disturbed.

FROM

s subbiah , 1 .59 jesu raja st, veerapandianpattinam ,/tiruchendur tk

cell @ [protected]

Hi,
I am a BSNL Cellone customer [protected]) in koraput. Since last two month I am getting SMSs from 52906 and 1 Re is deducted from my prepaid balance everyday for this. I never subscribed for any such service. This is clearly a fraudulent act from company owning the number 52906.
Please let me know how to get rid of this problem and also how to recover the lost balance.

I had received a phone call from a service provider named bsnl indiagames regarding free Games on Demand scheme. I said that i am not interested in this but he said that it is free and forced me to turn on my broadband internet. After that he told me to turn on my pc and gave url. I entered that url and asked him about charges of this scheme, he replied me that first he would explain the scheme and after that he would tell me about charges and told me to download player for GOD. When I forced by him to click on "download player" link again I asked about charges he replied me same that first he would explain about scheme and after that he would tell me about charges, when I finished downloading and told to do subscription I again asked him about charges he told me that 200/- will be charged for this. So I told him that I am not interested to
subscribe but he suddenly told me that now your scheme has already been activated when you click on download player link. I just told him that he should tell
me the same thing before so i didn't click on the link, but he replied me that now
nothing should be done to deactivate this scheme because it has already been
activated. He also answered me very rudely and behave very badely with my family member also.This way he misguided me and didn't provide me enough and right information to activate the scheme and charged me 200/- rs.

I also know name of that employee with whom I made this conversation.

I kindly request you to do the needful.

Thanking You.

Amit Lakhani

kindly deactivate the indiagames.com pack.we haven't activated that pack.it is been activated by you without our permission.so kindly DE-ACTIVATE the pack.

Sir
On 1/1/2011 at 09:19am i had recharged my no. with Rs.100 top-up from no. 154662 Ref no.[protected]and got talk time of Rs.100 when i checked the bal. at7:30pm the bal was Rs.14.25 in between i had talked Rs20after deduction it would be Rs.80 but it was 14.25.I had not activated any service even though I had complaint this in BSNL complain but they had not taken any step.
Sir i am a student of a govt. college, sir please take some helpful measures so that i will be highly obliged to you sir .
Thanking you
MOHAMMAD ARSHAD
[protected]

hiiiii sir.... ny num is [protected] i am facing signal problem(signal drops suddenly ) frm 1 week. repeated complaint. no action has been taken ...all the bsnl customer r facing the problem ... . .

HI,
MYSELF SHASHANK PATIL FROM PARBHANI MAHARASHTRA. AS I AM USING BSNL GSM CARD FOR 3 YEARS I'VE NEVER GOT PROPER SERVICE. THE COUSTOMER CARE SERVICES ARE BUSY FOR HOURS AND HAVE NO INFORMATION REGARDING THE COMPANY. BSNL NETWORK HAS ALWAYS NETWORK PROBLEMS. THIS SERVICE IS THE WORST SERVICE I'VE EVER SEEN. I THINK INDIAN CONSUMER FORUM SHOULD TAKE SOME ACTION AGAINST IT.

Hi All,


I would like to log a complaint againist the bsnl 3G and customer care
call back services based on below reason

*Problem Description:* Internet connectivity problem since 10 days.

My name is srinivas thadem and my 3G terradata data card number is +91-94944
-37531. I have purchese data card 5 months back and it was working fine when
i was using in Andra Pradesh. But it is not working properly when i am using
in MAHARASTAR, Pune District. I am getting connectivity problem frequently,
and I called to customer care people many times but there is no
response and no solution from the customer care people. Many times they kept me on hold for 38 minitus and 50 minutes and after that they used dissconnect. and one importent hing is basnl is providing the call back service from the customer care but it is not following the same. they are cheating the people.The major problem is connecting to customer care people is very very
difficult.it is taking so much time nearly 1-2 hrs. And one more thing is I
am calling from maharastra so it is paid call.about call back service this
is also never and ever worked. I have tried many times from
[protected],[protected] and finally from data card number +91-94944
-37531 but till today i did not get any call from bsnl customer care
reagrding my issue. I have spent around 150 rupees to call the customer care
eventhough my problem is not get solved till today. the numbers are
[protected] and 1500, and [protected] are not use full.Please if you are
using bsnl service and try connect from your mobile so that you can come to
know what is the problem the people are facing to connect customer care.

But I came to one thing practically why the people are not prefer to use
bsnl service, beause of the bad srevice and irresponsibility.

None of the toll free number is working prperly and noe of the customer care number is working properly


please consider my request and provide the complaint number.
For further communication please contact me on [protected]



Regarding

Srinivas thadem
Contact No: [protected]