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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 59

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ᴘʀɪʏᴀᴍ ɢᴀʀɢ
Aug 14, 2021
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The bsnl has blocked my messages to 1900 . I wanted to port my sim to vi so i send i message to 1900 the message showed an error so i tried 10-12 times then i contacted customer care they demanded 147 rs to send the message they said till you dont recharge 147 plan your message will not be send to trai. Then i contacted bsnl on Twitter the thet didn't reply . Please convey this message to bsnl that i won't be recharging any plan and i wanted that the my messages to 1900 should be unblocked immediately . Otherwise i would log a complaint to trai my mobile no is [protected]
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Nov 30, 2021
Complaint marked as Resolved 
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    Devinder Sandhu
    Aug 14, 2021
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    I want to PORT my bsnl number [protected] but the port message was not being sent and always ended up failing. I have been calling customer care since past few days when the call finally connected today, the rude employee asked me to recharge for 147 first and then only i will be able to send the PORT message. I have sufficient validity in my phone via the recharge of 75 and 14-15 rupees as main balance. Why should i recharge with 147 just to send one message? What kind of loot is that. Strict action should be taken against these companies.
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      Pabanjyoti
      Aug 13, 2021
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      I am trying to port from BSNL as rheir service is very bad and little network coverage in my locality, but I am unable to get yhe UPC as they are blocking my messages to 1900. This evil and unethical tactic is very anoyying and they should be ashamed of this.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        Shreya Dhawan
        Aug 13, 2021
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        Even after having sufficient talktime, everytime when I try to send PORT mobile no to 1900, it shows failed to send.
        Rest all calls and messages are going.
        Plz resolve my problem.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Kanha190504
          Aug 13, 2021
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          I have more than 80 rs as my balance and I am using my Sim for more than 2 years when I tried to send mnp sms ''PORT 978*****89'' to 1900 I was unable to send sms
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            D
            drrajpaliwal
            Aug 13, 2021
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            Address: 1, Vinayak Vihar Behind Police Thana, Vinayak Vihar

            BSNL का fiber पहले बोला गया कि BSNL की तरफ से भी router मिलेगा जिसका पैसा आपको बिल में आएगा, फिर किसीका (local vendor) कॉल आता है कि आप राऊटर और इंस्टालेशन का पैसा हमारे account में transfer करो 4300 rs और जो राऊटर same कंपनी का मार्केट में 1650 में मिल रहा हैं .
            Installation charge wave hone ke bavjud bhi le rahe hai aur cable kaa bhi pura paisa aise me BSNL kaun lega
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              R
              RM Rao
              Aug 13, 2021
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              Address: karnataka circle

              From the past three days there is no signal for my prepaid mobile No[protected]. Incidentally this has happened after I complained about receiving unwanted SMS of Bajaj Finance through my mobile.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                Amrik Singh Sehdev
                Aug 12, 2021
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                Address: Yamuna Nagar. Haryana

                Hi,

                I m Amrik SINGH having the BSNL LANDLINE connection in my house having the broad band landline connection
                No.[protected]
                Customer a/c no. [protected]
                Billing a/c no. [protected]
                Day of commissioning :6-3-2021
                Plan : FIBER_BASIC_PLUS

                But, in the telephone bill,
                the address of my residence is not correct, as i need the full address for giving the BSNL bill as a resident proof for my passport application.
                the full adress of my resident is:
                #120, PRITHVI NAGAR -B, FARAKHPUR, JAGADHRI WORK SHOP, YAMUNA NAGAR, 135002

                Pl update the address as I have mentioned above.

                so, plzzz help me in sorting out these problems... i will be waiting for ur help in the form of solution for my problems...

                thanking u,
                AMRIK SINGH

                Aug 12, 2021
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Aug 13, 2021
                Updated by Amrik Singh Sehdev                 Pl send my corrected address details on my email.as a token of complaint resolved.
                Thanks
                Amrik Singh
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                  Hussain29
                  Aug 12, 2021
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                  Address: BSNL GULBARGA KARNATAKA

                  Please solve my problem
                  Mujhe bsnl Gulbarga Karnataka network sahi tariqe se provides nahi karraha hai me PORT bhi nahi karsakta kyun k maine 1 year ka recharge karwaya hai.
                  Me chahta hun k bsnl k uper costumers ko network sahi tariqe se provide nahi karne ka or bar bar complaint karne k baad bhi response nahi dene ki wajah se consumer court ka raasta apnana chahta hun.
                  Dhannewaad
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                    S
                    Shivam.gupta
                    Aug 12, 2021
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                    BSNL is not allowing me to port my number, I even recharged (top up) for a minimum amount for porting my number but I am unable to send message to 1900. When I visited BSNL department in my locality, they said I need to get an unlimited recharge of Rs 157 minimum to get my number port and have atleast one month validity. I as a customer donot consider this as ethical and valid. It is simply charging an unreasonable amount from the outgoing customer. Action against bsnl is necessary.
                    My contact no. [protected]
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                      S
                      Sandesh R K
                      Aug 12, 2021
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                      Address: Sumukha (Paranda House), Nidle Post and village, Nidle, Dharmastala, Belthangady taluk

                      The FTTH for connection[protected] was granted as on[protected]. The connection is working well. However, we still haven't got voice services along with it. Unfortunately here in Nidle post we don't have got signal strength from any network providers in this area and so landline connection/voice services is very essential.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        lakshmy8019
                        Aug 12, 2021
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                        The recharge was shown to successful online(via phone pay) . but the plan was not activated yet. please see it through.
                        the transaction id is :- NX21081111424618448930401
                        bsnl prepaid ref id is:-[protected]
                        the clients number is [protected]
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                          Vinyak dogra
                          Aug 12, 2021
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                          Address: Sr mane PHONE PAY SE recharge kiya tha

                          Sr mane 09 aug ko bsnl ka 319 rs ka recharge kiya tha es no per [protected] recharge hua nahi aur pase cut gay pls mere pase refund kiye jaiye thanks
                          +1 photos
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                            S
                            sdoopcity1
                            Aug 11, 2021
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                            Address: sdo city-1 bijli office mohana road uncha goan ballabgarh fbd 121004

                            Internet services and landline not working last 1 months no-[protected]

                            regards,
                            sdo city-1
                            [protected]
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                              Radheshyam saini1
                              Aug 11, 2021
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                              I want to port my bsnl sim to other but I can't received port number
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                                Esme D\'Souza
                                Aug 11, 2021
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                                Address: A/3 Trupti Apts, New Vaddem, Vasco, Goa

                                I surrendered my telephone on the 7th of March 2021 ---upto today ie 11th August 2021 I have not received the refund of my deposit. My old phone number was 2513469 at Vasco Goa. The Wifi was also disconnnected on 17th Feb 2021.
                                Kindly do the needful and refund my deposit.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  Puneet_1982
                                  Aug 10, 2021
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                                  I want to port my sim from bsnl to some other telecom operator. But I am unable to send port msg from my bsnl sim. Kindly resolve
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Nitish04
                                    Aug 10, 2021
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                                    Address: BIJNOR, U.P

                                    I am unable to send porting message to 1900 in BSNL operator . I want to port my number .But, else porting message to 1900 else all message I am able to send. There is some kind of blockage BSNL imposed from there side . Please, solve this I want to change my operator from BSNL .
                                    Thank You !
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Pratap Mohan Jadhav
                                      Aug 9, 2021
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                                      Resolved

                                      Request to removal/shift bsnl pole

                                      Address: Jadhav building,opp raghvendra matta,Bhavani nagar,hubli-580023

                                      Respected sir/ madam

                                      We having a BSNL pole infront of our house. It has no wire connection, its totaly unused pole.
                                      Ther are so many problems because of this pole. We can't get out of the house properly because of this pole, even my car and scooty can't get out.
                                      Request your kind consideration to shift/remove it at the earliest.

                                      Complete address is mentioned below along with photograph of the...
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                                      Soumya Roy
                                      Aug 8, 2021
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                                      I am trying to send message "PORT " to 1900. But it is not delivering.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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