Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had taken a land line telephone no 2735045 with internet facility from BSNL Lucknow in august 2009 .But due to unsatisfactory billing I got it disconnected on 29.01.2010.On the advise of SDO Jankipuram Lucknow I handed over telephone set and internet modem to SDO on 02.03.2010. I submitted a written application for refund of my security deposit on 23.3.2010 . I was asked to visit their different offices to get my refund back. Instead of getting my deposit back I was served with a recovery order for Rs 245/- dated 06 10 2010.I have already posted my complaint to concerned officer by post as well as by mail but no action has been taken so far. Neither my letter has been acknowledged nor my email reply has been given. So I am using this forum to put my grievances

DEAR SIR
I BOUGHT MY 3G BSNL SIM([protected]) ON 18TH NOVEMBER,2010 FOR RS180. FOR 7 DAYS IT GAVE ME 3G SERVICES. AFTER THAT I AM NOT GETTING 3G SIGNAL AT ALL. IT HAS BEEN 7 DAYS NOW THEY STOPPED 3G SERVICES IN MALDA. IF IT WAS TECHNICAL FAULT THEY WOULD HAVE SORTED IT OUT WITHIN ONE DAY. BUT AFTER 7 DAYS OF PROBLEM THEY ARE NOT COOPERATING AT ALL. SEEMS LIKE THEY ENCOURAGE YOU TO BUY 3G SIM BUT DONT PROVIDE SERVICE AT ALL.
SO I THEREFORE REQUEST YOU TO LOOK INTO THAT MATTER AND SOLVE IT AS SOON AS POSSIBLE. I HAVE MY OLD GRANDPA IN UTTAR PRADESH. I BOUGHT THE 3G SIM AND MOBILE HANDSET FOR HIM TOO. BUT I CANT MAKE ANY VIDEO CALL. WHY SHOULD ANY BODY BUY BSNL 3G(3G IS MISSING) FOR RS180, WHERE YOU CAN GET ANY OTHER SIM ALMOST FREE.
YOURS TRUELY
ABHISHEK PAL
[protected]

with due respect sir i want to tell you that fever service of wap handygo.com of bsnl is activated on my mobile no.[protected] about three months before. I have talked about this service with bsnl customer care and every time they gave me complent numbers but service is not deactivated till now. i have suffered lot of money and time in this service.plz plz plz sir deativate this service from my number . the message of service comes from number 55678 and it charges 8 rupees per week.

my phone number is 26860683.i am residing in ambattur,chennai.bsnl has offered games on demand for free for a period of 1 month.since,i am not interested in the program i would like to deactivate my account.also,i would like to inform that the support call number is always busy and not responding properly.

thanking you,
yours faithfully,
l.priyadarshan.

I am a BSNL Mobile customer from Kerala. I activated the Ring back tone facility in my mobile number and the Provider deducted Rs.40/- on that day . But The BSNL simply plays their tune instead of my choice selected. I complainted twice the days and repeat the same message that wait for 24hours more. Now its three days over and now what can I make a move.
Please help

Rs.20.00 Charged every month for Cricket service. I never opted for Cricket service. Message came from No.55888020. I like to de-activate the service or kindly let me know how to de-activate it.

My Mobile Phone No: [protected]
My e_mail id is: [protected]@rediffmail.com

I have purchased 3G data card but after 2 days later i am not getting signal though data card with normal sim getting signal and 3G sim in phone is working but when i am trying to connect both 3g sim in the data card

Alok Singh
RF engg.
[protected]

We, Raghabpur villagers are filling "Network Coverage Problem" in our locality.
In a such large locility of Raghabpur has no 'BSNL MOBILE NETWORK'. and I have allrady lodged 4 times complaints in BSNL coustomer care @ [protected] and my 1st complaint number-- '5252276' and last is '6392654' at[protected].
Pls, sir kindly take a early step. We be gratefull for ur kind early necessary solve for BSNL NETWORK problem. My bsnl mobile number is- "[protected]".

TOP-UP OF Rs. 55/- , AMOUNT PAID BUT NOT CHARGED
Dear Sir,
On 29/11/2010 at 1=26 p.m., I have paid Rs. 55/- (Rupees fifty five only) through on line payment i.e. Suvidhaa Kiosk online facility, whereas same amount not credited to my mobile (Mobile no. [protected]) till date and the said amount is already deducted from Suvidhaa Franchisee through transaction ID:7202847 , SP ref ID:[protected], Service provider name: Euronet. And where as, since from the day one, I made several calls to customer care centre no. [protected], did not get proper responce.They even could not registered my complaint regarding.
So, I kindly request you to help me out of this matter.

Thanking you sir,

Regards,

Raghavendra Joshi

sir good morning,
my telephone number is [protected]. when ever iam trying to connect my internet connection, it is showing error 691. since three months this problem is coming. I have lodged so many complaints but no body is listening. when ever iam calling 23234770 that time they make it serviceable. again next days same problem is coming. please do the needful.

my telephone no. is[protected] with 750 plus plan - broadband connection, (manoj mittal). I applied for transfer this broadband connection from Jhalawar City to Jhalarapatan city on dated 01.11.2010 but till now this connection didn't transfer.
please take necessary action otherwise i will surrender this connection

thanking you

manoj mittal
phone no.[protected]
plan broadband connection 750 plus plan

old Address:
A-6, Vipul Apartment'
Godam Ki Talai,
Jhalawar (Rajasthan)

new address:
Shri Ram sadan
Harish Chandra Colony
Jhalarapatan City
Distt. Jhalawar (Rajasthan)
mobile no. [protected]
email [protected]@yahoo.co.in

I have applied for landline connection on 18th October, 2010. I visited BSNL office on 1st Nov to check the status and was told that, since cable capacity is full in your area so it will take around 1 month. Today, again I called Mr. Choudhari (JTO) to check the status and he gave me same excuse saying it will take around 2-3 months. If this is the issue then they should have told us at the time of application submission.

Regards,
Vikas Keshri ([protected])

Hello sir,
This is geeta shriwas i am not interested in bsnl games on demand because some problems creates so kindly deactivates the subscription which u made. my bsnl code no. :- 89498 and franchisee code no. 19446 and my cell no. :- [protected]

I am K.Ravi Kiran. My land line no. is[protected]. I want to deactivate your bsnlgames to my connection, and oblige. I am not at all using the same, and my connection was not there, totally, in last month, i.e., November, 2010. Please do me favour, and confirm me, by return. My mailing address is [protected]@yahoo.co.in

dear sir/madam
I have a prepaid mobile number [protected] , sms number[protected] subscribe on my mobile number ( masti pack) on dated 9-10-10 automatically without my consent at 04:32 am and deduct my balance 5 rs. for a month after that above sms number deduct my balance on dated 9-11-11 for continuence of this service without my consent for one month but after 18 days above sms number deduct my balance 5 rs for new subscription of masti pack .in between time i request for deactivation of this service ( masti pack) to bsnl consumer care service no-1503 (complaint number 6393396 dated[protected] , 6422978 on dated[protected] and next 6467389 on dated[protected] } but they donot give any positive response and the service is continue . this is cheating and crime against my privacy , kindly take necessary action against sms number[protected] and deactivate this service in my mobile number [protected] and refund my unathourised deducted balance .
I am looking your quick and positive response ,
thanking you
K.K MISHRA ( ADVOCATE )

I have been using cellone sim as my telephone number [protected] since 1992. Very often the network signals gradually decreases and sometimes totally disappears while making a call and receiving call and also between talking time. I often called the customer care to recent given number 1503 or [protected]. But I could not get the officials of customer care center since so many days and it is simply repeated slogan "maa seva sibbandi karya nimagnulai yunnaru (Service personnel are busy with their work). I don't know how to get my problem solved or to change to another service provider. This is the worst service from the BsNL. My email id is "[protected]@gmail.com

hello sir/madam.,
my name is cmk.murthy from chennai (annanur). am a retired person from southern railway,
my landline telephone no 2655 63 47 which is not working for the past 8 to 10 month,
i gave lot of complaint agains bsnl office in annanur branch, anna nagar office and near ambattur telephone exchange,
we are paying for internet connection and telephone bil without using,
this landline we r using for more than 12 years,.
the have even taken any step for my age is 65 now am moving to all the like anna nagar, telephone xchange office to report this,
the person from avadi near murgappa polytechnic telephone office , the person AE said we cant do any thing,i[censored] want to cancel u can cancel,
pls take a step.
thank u

regards
cmk.murthy.
[protected]

Res. sir,
I am facing problem since 30-march-2010. i received a massage (thank you for subscribing "SM PACK". you been charged Rs. 8/- per week), from[protected] on my mobile no.- [protected]. but I have never subscribed "SM PACK", so I complain in customer care after some time of receiving the massage, but my problem could not be solved and on date 8-April-2010 I received same massage and Rs.8 again deducted from my balance, so I again complain in customer care after some time of receiving the massage and he registered my complaint no-6163391 at 8-APR-2010 (8:06pm). but my problem could not be solved and on date 14-April-2010 I received same massage and Rs.8 again deducted from my balance, so I again complain in customer care after some time of receiving the massage. but on date 18-April-2010 mid night 12:00am to 2:01am I received same massage 36 time and 288 rupees deducted from my balance, so I again registered my complaint no-6174133. but till now my problem could not be solved.
so please do needful and take necessary action for solving my problem and refund my deducted balance 320 rupees.

Thanks,

VIPIN KUMAR
MOBILE NO.- [protected]

I recently purchased a 3G Data card from BSNL. The speed in their office was 300 kbps. They assured that the speed will be more through out Chennai. I paid Rs 7500/- and purchased it. After installing in my house the Download speed is only 12 kbps. I complained to all connected but no response. My BSNL 3G Data card mobile No. is [protected]. My Email Id : [protected]@yahoo.com . Pl. help to sort out the problem.

Dear Sir/Madam
Our mobile No. [protected] (Prepaid) has received an SMS from No. 55888020 regarding Astrology service and Rs 20/- deducted every month. But No Astrology service is provided in our mobile. We don't want the astrology service. Please deactivate the same or let us know how to deactivate it.

My mail id is [protected]@yahoo.co.in

regards

Srimanjula shivaprakash