Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam
Our mobile No. [protected] (Prepaid) has received an SMS from No. 55888020 regarding Astrology service and Rs 20/- deducted every month. But No Astrology service is provided in our mobile. We don't want the astrology service. Please deactivate the same or let us know how to deactivate it.

My mail id is [protected]@yahoo.co.in

regards

Srimanjula shivaprakash

Dear Sir,

It was when i decided to make a complaint to BSNL Bangalore as my broad band ([protected]) was not working properly past one week.I had complained them before and i just wanted to check the status of the complaint.So i made a call to [protected] on November 29th at 1:20 PM. One lady attended the phone ,and even before i started to describe my issue, she started to shout at me and used abusive words then disconnected the line.I tried to call them again on same number but there was no response from them.I really feel humiliated due to this incidence and it really hurt me.So i hope you will look in to this issue as soon as possible and take necessary steps to avoid this kind of issues from government employees.

Kind Regards,
Ranjith EV
MS Nagar,
Bangalore-33
[protected]

dear Sir
my mobile no is [protected] .the service provider bsnl activated masti pack from[protected] ondated 09.10.2010;09.11.2010&27.112010 withaut my consent&deducted Rs 05 per mandatory subscription.it is cheating &crime against my service &privacy.So I want deactivation& refund my balance.
thanks.

I have registered Start DND with BSNL on 03. 08. 2010 in whch registartion DND ID: 125604. . My mobile Number is [protected]. But unfortunately I am getting unwanted SMS as advertisements so many days after stipulated 45 days. I am continiuosly receiving business messages regularly form BV-12555, BV-55888, BV-126300, BV-59595, BV-54000, BV-57272, BV-12555. I have made several complaints by dialing to 1909, but it does not work at all. How can one stop of getting such unwanted disturbing messages. Can you help me to stop these.? Kindly request you to take step to stop this.

Thanking You,

Ganesh Chandra Gorain
mobile No. [protected]
email : [protected]@rediffmail.com

Hi Sir/ Madam

Please provide me PUK code for my BSNL Mobile 3G sim card.

My BSNL Cell No is: [protected]
Available Balance: Rs 56. (Most Probably)
Last Recharge: 110 on 19th Nov 2010
Customer Name: Manish Kumar Singh

Address Registerd:
#1267, First Floor,
4th Cross, AMC Lyt. R.T Nagar
Bangalore - 560032

Please do the need full, I tried on BSNL care number but they are not picking call.

Please send my PUK on my email masoom.[protected]@gmail.com

Thanks,
Manish

Dear Sir,
I subscribed BSNL MUSIC STATION by mistaken. I want to unsubscribe this feasility, because of Rs. 20/month has been deducted every month from my Mob. No. [protected]. Kindly register my complaint. I had tried to unscribe this, but not success. I never use this feasility.

your method of accepting complaints itself is the first rate nonsense.
i want to avoid coming anonymous messages into my mobile.
but not any signs of such complaints can be seen.
you are cheating your customers,you the first rate fakes.
without your knowledge and technical support there is not a single chance of such happenings.
you b s n l get enough money that way too.you sold spectrum and many other good devices meant for the betterment of your service.you are really cheating the public.even the customer care center is not ready to attend the phone calls.i tried many times.

not only that much.

every month i get s m s charging me unwanted ten or fifteen rupees.
if you are not going to stop this this will be your last.
you are providing the worst service in the world.
you do not know where a call comes from too.
i had a lot of anonymous calls from a foreign country. when i registered written complaint,most of the complaints have been not responded.many returned.you are the irresponsible govt servants.

Dear Sir,
The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without user permission. Since last few months 59595/[protected] renew it without user permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595/[protected] and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs.

Customer Name: Rajesh Kumar Awasthi
Mobile No: [protected]

Dear Sir ,
My telephone number[protected] is dead since last one week. kindly attend to the same at the earliest. B/band conection on this phone is working but Phone is not working since last one week ie 20.11.10
New good quality Telephone instrument is also not provided to me by telephone department
with Regard
Er.Rajesh Khare
Jhansi UP (E)

I am using cellone post paid connection ([protected]). For the past 4-5 months my account is debited for rs 30/- every month towards wap Hvideo pack service without my consent. Every day i am receiving unwanted sms from the number +58888.

Cellone customer care people doesn't know how to cancel the same.Thrice, approached cellone office they asked me to send UNSUBALL to the number +58888. I thought the problem will be solved. But the same month I had received sms " your sub hvideo of the day will be renewed on 25/10/10. to unsub click here http://203.199.70.160/site/t.jsp?=735

I clicked the said link to unsubscribe but getting error message....again i approached the customer care office this time they said they will send mail to concern person to unsub but still i am getting sms and my account is getting debited for rs 30/---

Reequest you to kindly do the needful to unsubscribe from wap hvideo...

Hello everyone,
I am using BSNL pre-paid mob. connection and from the current general plan would like to migrate to student plan. Does anyone know how to do this?
Thanks,
Anand

Bsnl Jhunjhunu issued a new broadband connection home combo 500 plan on dt. 11.8,10 under free trial offer for 15 days after fulfilling all the regular formalities. But department charged all the charges of broad band usage for the period 11.8.10 to 25.8.10 in my bill and department wants to settle this matter under samadhan option iv.
I filed my complaint on dt.21.10.10 to G.M. Jhunjhunu. The reply was received on dt. 22.11.10 & department disconnect my telephone connection on dt. 24.11.10 at 11 A.M. without waiting my reply. All the metter is pending at G.M. office Jhunjhunu and correspondence is continue. Then disconnect the telephone is not appropriate.
Now it is requested to start my telephone connection as early as possible because I am not faulty at any point . please take a necessary action to continue my telephone no. 232006 at once.
Ramesh Chandra Agarwal
M/S Modern Agencies
Near head post office
Jhunjhunu(Rajasthan)-333001
 [protected]
[protected]

sir. my mo.n. [protected] pleas massage STOP SEND THIS No. 54000 , 55888 !

Hi,
I am a BSNL Excel Prepaid customer [protected]. I am getting SMS from 52906 and 1 Re is deducted from my prepaid balance everytime. I never subscribed for any such service. When I call to Customer Care They say sir It is activated from your side so You are getting the sms. Then I ask them Ok if I activated it then please check and tell me how I activated, I mean by Phone Call, or by sms. They don't reply me anything . This is clearly a fraudulent act from The BSNL company by sending unwanted sms from the number 52906.This is totally fraud to the Customer.

Amit Dutta

I have a bsnl landline telephone at my residence which was initially installed at House No. 1240, Sector 22-B, Chandigarh and later on got transferred to House No. 3324, Sector 19-D, Chandigarh. Old number was 40230 and the new number is 2548467. The instrument is quite old one and does not have the latest facilities like timer and other digital functions including memory etc.
I have lodged many complaints and met the concerned officers but so far the set has not been changed.
H.S.Anand,
House No. 3324, Sector 19-D, Chandigarh

Dear Sir,
I am a subscriber of your services since 2003(mob no. [protected]). Since last 2 years I am having problem with the cricket pack that I never subscribed for.
I am getting messages for balance deduction every month, I have called the customer care hundreds of time but all went in vain.
Last time i got message on 26/11/2010.
The service is BSNL cricket and the sender is[protected].
I tried messaging UNSUB CRICKET to[protected] that too didn't proved fruitful(Message Sending Failed).
Kindly tell me how to deactivate the service fron my number.
For any releavent information i will be greatful to hear at "johar.[protected]@gmail.com".

I also wanted to make a note that the information provided by the customer care attendent is more or less irrelevent and of no use.

Thanking you,
Yours Sincerely
Azadar Hussain
([protected])

Now morethan two months my landphone not working , than i make complaint many times in koduvally tel-exchange kozhikode dist , but no any action from their side , i think disconnect BSNL and take an another phone , now i use 13 years but i am not satify , time waste and tension pls provide the way to solve the problem , we paying rent without any break we dont have any right ?

[protected]@yahoo.co.in

SIR
CONSUMER DETAIL
NAME - AMRIT LAL
ADD.- NEAR HANUMAN TEMPLE
VILL.-KARANWA ,P.O.-LUNAWA
TEHSIL-BALI , DISTT.-PALI
RAJASTHAN 306706
CONTACT NO.[protected]
[protected]
SUBJECT:- MY BOADBAND LINE {BSNL BROADBAND SERVICE} IS NOT WORKING FROM[protected]

SIR MY BSNL BROADBAND SERVICE NOT IN WORKING FROM[protected]. I GIVE COMPLAINTS TO 1500, 1504 BUT NOT SOLVED.
I GIVE COMPLAINT TO 1500AND 1504 AS FOLLOWING.
SR.NO. COMPLAINT ON DATE COMPLAINTS NO.
1. 1500 [protected] 7287847
2. 1504 [protected] 7288351
3. 1504 [protected] 7289661
4. 1500 [protected] 7290347
5. 1504 [protected] 7291733
6. 1500 [protected] 7292748
AS ABOVE ALL COMPLAINTS GIVE FOR CONNECTION OF LANDLINE NO.[protected] .
I ALSO CALL ON BSNL OFFICE NO.[protected] {S.D.E. OFFICE }AND[protected] BUT ANSWER OR ANY RESPONCE FROM BSNL OFFICE . PLEASE GIVE ME HELP ON THIS MATTER TO SOLVE MY PROBLEM.

To,
CMD BSNL,
New Delhi - 110001

Dear Sir,
I am Asheesh Saxena and I am a BSNL customer. My fixed line telephone numbers is +91 (080) – 25619579 with Customer ID – 50365681.
I was using the BSNL broadband services however the download speed is slow and has disconnection problems etc. But from last 25 days my telephone connection is completely dead. I am neither able to use my telephone for outbound calls nor receive any calls. Above all, my broadband connection is not working. I checked the phone line and found that there is no dial tone.
I logged the complaint the through Fault repair service dial xxxx2198 and received the complaint number. I thought it will get repaired so forget the complaint number but when after one week nothing happened I logged another complaint number #0852.

First visit to BSNL telephone exchange 
Nothing happened so I decided to visit BSNL telephone exchange and meet the concern person so seek help. I visited on 15-Nov-2010 and meet Mr. Prabhu and Mr. Mahalingam and they assured me that they will take immediate action and repair the fault by end of the day Monday 15-Nov-2010.
Second visit to BSNL telephone exchange 
Nothing happened so I decided to visit again on Friday 19-Nov-2010. I found one lady reporting to Mr. Mahalingam she said no one is there in office so she took the telephone number and told the line man to attend the call immediately.

I register new complaint number #228 on Monday 22-Nov-2010.
Today 25-Nov-10 when I am writing this letter the telephone is still dead (no dial tone). Also I tried
1. Public Grievance number –[protected] (announcement says it’s nor working dial again)
2. Asst General Manager (PR) –[protected] (announcement says it’s nor working dial again)
3. Asst General Manager (PG) –[protected] (announcement says it’s nor working dial again)

I request you please check the complaint log for this number +91 (080) – 25619579 with Customer ID – 50365681 and also the entry register regarding my visit to your exchange office.
I appreciate if you can take appropriate action and instruct your staff to repair the fault ASAP.

Asheesh Saxena
Telephone No +91 (080) – 25619579
Customer ID – 50365681
Address -- 21 C/o V.Basabraj,
5th cross, 1st main, subash nagar,
Virgo Nagar post, T.C.Palya,
Bangalore – 560049
Mobile – [protected]
Email – [protected]@gmail.com

hello sir
we are having two BSNL broadband connections.
For one connection, the billing is on an average Rs.1200/- for every month. This was using by me.
For the other connection, the billing from April to July is on an average Rs.1100/-. This connection was using by our director and she left for US in June.
For August month, bill was generated on 14th Sept and the amount is Rs.23,000/-. Immediately i brought this BSNL notice and they had informed me that they will check internally (some NIB report through their systems office) and come back to back
By the time, they came back to me, September month bill was generated on 14th Sept and the amount is Rs.21,000/-.
Again i had informed to them.
They had informed me that usage was there from our port and they can’t help.
For your information, there is no user (she is in US), no computer, modem is in off mode. The same i had explained to them.
They are not listening to all this and they told me to change to unlimited plan which is Rs.6,000/-.
I told them, if there is no usage, where is the question o[censored]nlimited….
finally they reduced the billing and requested me to pay Rs.7,000/- for each bill ( 2 bills @ Rs.7,000/- each)
I told them, this is not OK, raising a false bill and reducing to some extent…..
Please help me to whom I can approach for better justice.
Regards
Krish