Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir. my mo.n. [protected] pleas massage STOP SEND THIS No. 54000 , 55888 !

Hi,
I am a BSNL Excel Prepaid customer [protected]. I am getting SMS from 52906 and 1 Re is deducted from my prepaid balance everytime. I never subscribed for any such service. When I call to Customer Care They say sir It is activated from your side so You are getting the sms. Then I ask them Ok if I activated it then please check and tell me how I activated, I mean by Phone Call, or by sms. They don't reply me anything . This is clearly a fraudulent act from The BSNL company by sending unwanted sms from the number 52906.This is totally fraud to the Customer.

Amit Dutta

I have a bsnl landline telephone at my residence which was initially installed at House No. 1240, Sector 22-B, Chandigarh and later on got transferred to House No. 3324, Sector 19-D, Chandigarh. Old number was 40230 and the new number is 2548467. The instrument is quite old one and does not have the latest facilities like timer and other digital functions including memory etc.
I have lodged many complaints and met the concerned officers but so far the set has not been changed.
H.S.Anand,
House No. 3324, Sector 19-D, Chandigarh

Dear Sir,
I am a subscriber of your services since 2003(mob no. [protected]). Since last 2 years I am having problem with the cricket pack that I never subscribed for.
I am getting messages for balance deduction every month, I have called the customer care hundreds of time but all went in vain.
Last time i got message on 26/11/2010.
The service is BSNL cricket and the sender is[protected].
I tried messaging UNSUB CRICKET to[protected] that too didn't proved fruitful(Message Sending Failed).
Kindly tell me how to deactivate the service fron my number.
For any releavent information i will be greatful to hear at "johar.[protected]@gmail.com".

I also wanted to make a note that the information provided by the customer care attendent is more or less irrelevent and of no use.

Thanking you,
Yours Sincerely
Azadar Hussain
([protected])

Now morethan two months my landphone not working , than i make complaint many times in koduvally tel-exchange kozhikode dist , but no any action from their side , i think disconnect BSNL and take an another phone , now i use 13 years but i am not satify , time waste and tension pls provide the way to solve the problem , we paying rent without any break we dont have any right ?

[protected]@yahoo.co.in

SIR
CONSUMER DETAIL
NAME - AMRIT LAL
ADD.- NEAR HANUMAN TEMPLE
VILL.-KARANWA ,P.O.-LUNAWA
TEHSIL-BALI , DISTT.-PALI
RAJASTHAN 306706
CONTACT NO.[protected]
[protected]
SUBJECT:- MY BOADBAND LINE {BSNL BROADBAND SERVICE} IS NOT WORKING FROM[protected]

SIR MY BSNL BROADBAND SERVICE NOT IN WORKING FROM[protected]. I GIVE COMPLAINTS TO 1500, 1504 BUT NOT SOLVED.
I GIVE COMPLAINT TO 1500AND 1504 AS FOLLOWING.
SR.NO. COMPLAINT ON DATE COMPLAINTS NO.
1. 1500 [protected] 7287847
2. 1504 [protected] 7288351
3. 1504 [protected] 7289661
4. 1500 [protected] 7290347
5. 1504 [protected] 7291733
6. 1500 [protected] 7292748
AS ABOVE ALL COMPLAINTS GIVE FOR CONNECTION OF LANDLINE NO.[protected] .
I ALSO CALL ON BSNL OFFICE NO.[protected] {S.D.E. OFFICE }AND[protected] BUT ANSWER OR ANY RESPONCE FROM BSNL OFFICE . PLEASE GIVE ME HELP ON THIS MATTER TO SOLVE MY PROBLEM.

To,
CMD BSNL,
New Delhi - 110001

Dear Sir,
I am Asheesh Saxena and I am a BSNL customer. My fixed line telephone numbers is +91 (080) – 25619579 with Customer ID – 50365681.
I was using the BSNL broadband services however the download speed is slow and has disconnection problems etc. But from last 25 days my telephone connection is completely dead. I am neither able to use my telephone for outbound calls nor receive any calls. Above all, my broadband connection is not working. I checked the phone line and found that there is no dial tone.
I logged the complaint the through Fault repair service dial xxxx2198 and received the complaint number. I thought it will get repaired so forget the complaint number but when after one week nothing happened I logged another complaint number #0852.

First visit to BSNL telephone exchange 
Nothing happened so I decided to visit BSNL telephone exchange and meet the concern person so seek help. I visited on 15-Nov-2010 and meet Mr. Prabhu and Mr. Mahalingam and they assured me that they will take immediate action and repair the fault by end of the day Monday 15-Nov-2010.
Second visit to BSNL telephone exchange 
Nothing happened so I decided to visit again on Friday 19-Nov-2010. I found one lady reporting to Mr. Mahalingam she said no one is there in office so she took the telephone number and told the line man to attend the call immediately.

I register new complaint number #228 on Monday 22-Nov-2010.
Today 25-Nov-10 when I am writing this letter the telephone is still dead (no dial tone). Also I tried
1. Public Grievance number –[protected] (announcement says it’s nor working dial again)
2. Asst General Manager (PR) –[protected] (announcement says it’s nor working dial again)
3. Asst General Manager (PG) –[protected] (announcement says it’s nor working dial again)

I request you please check the complaint log for this number +91 (080) – 25619579 with Customer ID – 50365681 and also the entry register regarding my visit to your exchange office.
I appreciate if you can take appropriate action and instruct your staff to repair the fault ASAP.

Asheesh Saxena
Telephone No +91 (080) – 25619579
Customer ID – 50365681
Address -- 21 C/o V.Basabraj,
5th cross, 1st main, subash nagar,
Virgo Nagar post, T.C.Palya,
Bangalore – 560049
Mobile – [protected]
Email – [protected]@gmail.com

hello sir
we are having two BSNL broadband connections.
For one connection, the billing is on an average Rs.1200/- for every month. This was using by me.
For the other connection, the billing from April to July is on an average Rs.1100/-. This connection was using by our director and she left for US in June.
For August month, bill was generated on 14th Sept and the amount is Rs.23,000/-. Immediately i brought this BSNL notice and they had informed me that they will check internally (some NIB report through their systems office) and come back to back
By the time, they came back to me, September month bill was generated on 14th Sept and the amount is Rs.21,000/-.
Again i had informed to them.
They had informed me that usage was there from our port and they can’t help.
For your information, there is no user (she is in US), no computer, modem is in off mode. The same i had explained to them.
They are not listening to all this and they told me to change to unlimited plan which is Rs.6,000/-.
I told them, if there is no usage, where is the question o[censored]nlimited….
finally they reduced the billing and requested me to pay Rs.7,000/- for each bill ( 2 bills @ Rs.7,000/- each)
I told them, this is not OK, raising a false bill and reducing to some extent…..
Please help me to whom I can approach for better justice.
Regards
Krish

with great respect i wish to say that my land line no [protected] was not working since from march 2009 and also i had filed complained more than five times in SDO office, but it can't affect. But today I have received bill of 2000 rupees. kindly give rebate to me, it injustice with mw
the details are given below
parikshit prasad
jharnatola
kunraghat
gorakhpur
UP
273008
[protected]

my mobile number is [protected].my problem is that i do a rechargeof sms pack of 50 rupee of bsnl prepaid in 20 november .but i did not recieve my 5000 free sms.and when i send a sms ,my 1 rupee balance detected .i wrote a complain bsnl call center but he he did not give me solution of my problem .and when i send sms ,my balance detect regularly .pls take a action quickly for regarding my complain...thanks

Dear Sir, I Tamam Hussein Younus (Telephone #[protected] applied for disconnection of my internet and telephone services on[protected], i was asked to pay the pending bill of rupees 1131/- for closing of account procedures which i paid on same dated[protected], at 00603,Cc charminar bearing bill # 7530245. Surprisingly i received a call from BSNL on dated[protected] for non payment of telephone bill. Could you please let us know why our telephone line and internet sercvices still active according to BSNL staff negligence moreover let us know what shall i do to resolve this.
Thanks
Tamam Hussein younis

I am Abdul Rahim and i am staying in Chennai. Two months back one of my family member has opted for the BSNL GOD games. I am trying to unsubscribe the service but i could not cancel my subscription for that games pack as I am unable to reset my forgot password and even the toll free number[protected] has no response . so kindly cancel that pack with this I am attaching my land line number[protected]. so please call me up if you need any details in my mobile ([protected]).

Dear sir,
i am akhilesh kumar. my mobile no. is [protected].i want deactivate service(Government job alert) from my no. i have already complaint before from 3 month but sir till now this service will not deactivate.and every month 20 rs deduct from my balance .my docket no. is 6403367,and 6416961 .
sir i request that please deactivate my service (Government job alert) as soon as possible.


Thanks and Regards
akhilesh kumar
[protected]

my name is ramkumar agrawal. my address is main bazar, gursarai, distic- jhansi, (u.p.). my landline no is[protected]. i want to disconnect my landline number. i give many times complaints to the exchange office of bsnl in my town. but they denied to accept this application for disconnecting the phone. they ignore the application and say you will come after 10 days. then i go after ten days so they said that your phone can not disconnect now. then i go to the head depart of bsnl in my distic in jhansi,,,, they will also ignoring that problem. so pleas give me the right suggetion on my email-id how can i dissconnect my landline number, my email-id is [protected]@yahoo.com........

My BSNL Mobile no is [protected]. I am using the pre-paid service. Every month I am getting an SMS from 55888020 which states "`Thanks for using our Cricket Service. Your service has been renewed for next 30 days. Rs 20 charged." I am not interested in paying Rs 20 per month for a service in which is of no use. I tried to send an SMS UNSUB ALL to 55888020 to unsubscribe and the message is not at all going in spite of my repeated efforts.

I do not know what I should now and whom to complain. Will the concerned authorities read this comment and treat this as a complaint in the true spirit of customercare and take necessary action . I also request that I should be informed thorough e mail regarding the action taken.

My land line bsnl phone[protected] is not working past five days , we informed Hosur Telephone exchange & we booked call in 198 & we informed to Dharmapuri GM also they told it will be cleared with in hrs but past two days noting happen.
OnLY wast of my money is happen.So for no one from telephone exchange visited my line (hOME)
simply they are saying they will clear within day
i tried to below numbers
[protected] Dharmapuri
[protected]- GM Dharmapuri
[protected] - Hosur Exchange JM
[protected]
So far no action taken to restoring my connection .This is happening every Month
I reported many times to 198 / 1500 /
But no action taken.
very very worst service By BSNL
so my suggestion to every one.
better return the BSNL connection and go for Private Internet connection
I tried WiF5 connection super Fast Service.
If we call to customer service with in 12 Hrs service person will attn
i[censored] booked call at 12.00 am (Night) morning 8.00 am service eng will call you.
same time From call center for next 2 day they will follow for to check whether problem has been solved are not .THEY WILL ASK FOR SERVICE FEEDBACK ALSO. Good service by WIF5
when compare to BSNL 200% wiF5 is good .in past 4 month only 2 Days only i got Wif5 Problem. But they told it is problem in tower it will be cleared in 12 hrs.Same happened. But During that time also they attend my home and tried for alter net tower to fulfill my requirement.
But BSNL IS WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!! service provider. all person are only planning to get something from public..

Who will take care for this action
Note : IF ANY ONE PLANNED TO MAKE COMPLAIN PLEASE MAKE COMMENT AS A TEAM WE CAN POST TO DELHI HEAD OFFICE ALSO.

Dear sir,
I am a BSNL prepaid mobile customer for the past two years. Now a days am getting unwanted calls and sms from BSNL. I tried to register DND, at the time am getting sms from bsnl that "your request is received and wait for registration number". But for the past one week, i didn't get any registration number and i fed up with unwanted calls. So kindly do the needful to resolve my problem, otherwise i will force to move for legal activities.
Thank you
Name: GIRISH KUMAR G, Kerala
Mob: [protected]

Dear Sir,

I have been using BSNL broadband for the past 2 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.135/- has been charged against MoD(Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the past one week, i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
+91-[protected]

My landline number[protected] instrument with caller ID facility is not working since last one month. I have lodged atlest 15 to 20 times complaints with BSNL for replacement of instrument. But everytime, some one from BSNL telephones and enquires whether the phone is working or not. I always take pains and explain about my problem that my telephone instrument needs to be replaced as I am now forced to use one borrowed Airtel instrument. Then they say O.K. and simply close my complaint as closed. I am vexed with this sort of service of BSNL. They are taking rentals without providing any service. This is against all laws.

BSNL Ernakulam (http://www.ernakulamtelecom.gov.in/index.html) and BSNL Kerala (www.kerala.bsnl.co.in/) is not maintaining proper online bill payment facilities or their land line customers. This is really sad.

BSNL Ernakulam doesn't work properly. It would not allow you to log-in. It would not allow you to change or retrieve your password. It would not allow to re-register a phone number!!!. The BSNL Chennai portal uses exactly the same basic interface, but Chennai website allows you to do all the above things!!

BSNL Kerala web portal allows only Federal Bank for paying bills. I even suspect that this is some kind of scam! Somebody in-charge of online portal of BSNL Kerala is tied up with Federal Bank, otherwise why would they not have any of the nationalized banks?

BSNL national website www.bsnl.co.in accepts mobile bill payments of Kerala Circle, but not landlines. At least the Kerala BSNL people should allow the national website to accept payments of their land line customers. The BSNL National Website accepts most banks net banking as well as credit cards and debit cards.

I hope somebody at the BSNL national level will find out what is going on here!?

Biley Elattuvalappil Menon
Architect & Urban Designer
(BSNL Landline and Mobile Customer)