Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Lost my Sim card
Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.


Rajib saha
kolkata

my number is[protected] . bsnl has offered a free package of games for one month. the period is going to elap . I would like to deactivate my account. The toll free number [protected] is always busy and not responding.Hence, I would like to deactivate my account.Please do the needful.

Thanking you.

Dear Sir/Madam,

My Name is Jatin Arora, was resident of 5/903, Vaishali, Ghaziabad, UP. I was having a BSNL landline telephone and broadband connection at the same address with the no as[protected].

In March 2010 end i was to shift to gurgaon so was in no need of telephone any more so in Feb 2010, I requested one of the Telecom officer of Kaushambi Exchange, Ghaziabad for discontinuing my connection in a written application. I asked for the receiving of that application but she refused and told me that you have to keep a photocopy of the application only. I have a photocopy of that application. She told me that it will be disconnected from next month i.e. March 2010.

In march 2010, my landline number was not responding on calling that number so i thounght that it has been disconnected.

But on Oct 24th, 2010, i found 2 bills at my address stating that amount of Rs. 3900 approx is pending against me for the months of march to sept 2010. Please look into the matter as i got shifted to gurgaon in end of march 2010 and was not using that telephone any more after feb 2010. It was not disconnected even after giving written application to the kaushambi exchange.

You are therefore requested to kindly look into the matter and do the needful.....

Sir, Please help me in discontinuing the connection and waivoring the amount also.

Thanks
Jatin

Dear Sir, I can not view and access the portal details where the customer can view/change their daily broadband uses, plans, online bills payment and many more.. The BSNL-NE1 portal in previous days was working and I was able to do everything but nowa days a new web portal as http://selfcare.selfcare.edc.bsnl.co.in is not working at all.. I have called 1500, but the customer care person at that time was unable to take any measure and put the call in busy state....Please take a measure for the same......

B. Sarkar, Agartala

sir,
i register to http://selfcare.ndc.bsnl.co.in/irj/portal on with my
customer id
cust_id : [protected] and email id jd[protected]@bsnl.in
and still does't receiver username and password.So i can't check my broadband usage without this.Please send me quickly send me usrname and password. for my customer id [protected]. Someone said to me that selfcare does not sent username password on bsnl email id. So please divert my username and password to my other Email id [protected]@gmail.com.

BSNL new broadband usages meter is excessive not correctly recording the usage. I am going to consumer forum for cheating in billing and providing incorrect metering tool. Even today your self care is showing usages upto 18ct 2010 and not upto date. old metering system was transperent and one could see daily usages.Now it is not possible .Fraudulent people in bsnl department not answering proper way they point to superiors and unable to reply and resolve my complaint. now I will take bsnl to consumer forum for deficiency in service and fraud in billing and usage display is deliberately made poor by replacing old transperent metering system. Bsnl officers seems to be dishonestly working for private netwrok service providers. BSNL officers Take notice of seven days to replace the old usage metering system else i will expose you before consumer forum.
My name is Adv ketan Patne My phone No. [protected]

SIR MY SELF GIRISH JANGID AND I AM USING BSNL SERVICES AND MY MOBILE NUMBER IS +[protected] AND I TOOK PLAN OF 501 IN BSNL ACCORDING TO THAT I SHOULD GET ALL BASNL LOCAL AND STD ON NETWORK FREE FOR 30 DAYS. BUT MY CHARGE IS DEDUCTED FROM MY BALANCE WHEN I CALLING TO THE BASNL NUMBER . AND THIS PROBLEM IS COMING FOR PARTICULAR RAJASTHAN NUMBER ([protected]). PLEASE HELP ME

Unable to login in this site after registering and not accepting the User id and Password. Its a baaad service from BSNL. I am unable view my USAGE DETAILS as my plan is Limted usage Plan 599C. its Better before launching this site (www.data.bsnl.in). No proper details about registration process and the site should be modify so that customer can easily Access it....

I'm using BSNL mobile connection for more than a year in Kolkata.
On 21/10/2010 7:14 PM I've credited Rs.50 topup. I've got the message that
Rs. 50 has been credited to your mobile no. Though while I'm checking
my mobile account balance I'm findling the same balance which it was before.
The transaction ref no[protected].How can it be possible?

However, I've informed this matter to customer care thrice, they're saying it was a technical fault and we're trying to

credit your account if possible. What does it mean???
I've never ever seen a bogus customer care like BSNL who admit that it was a technical fault but also saying that your

account may be credited.

The recharge shopkeeper refuse to refund my money because BSNL message clearly mentioned that "Your mobile account has been

successfully credited" and his mobile balance also has been deducted during this transaction.

So is this the kind of company BSNL is?
Cheating with people thru abnormal transaction. Is this the kind of service we're paying for? Every time customercare will

give excuse by saying anything and we'll
be the ultimate victim. One more thing this is not the first time this is happening. I've faced problem the same earlier also

BSNL has theft Rs. 82 from me.

Regards,
Amitava basu
Kolkata
West Bengal

I received a message from 56505-bsnl about subscribing jokes/grandma tips. Unknowingly I pressed the reply button but I didn't type anything . After sometime I received a message '' thank you for subscribing ''. Iam receiving jokes and grandma tips but I don't want these services. Please de-activate these services . My Mobile No. [protected] .

I have BSNL connection number[protected], which is not functioning from last 1 Month. i have already compliments more then twice but nothing was happened. This is really very bad about the bsnl service in Nitikhand 3, indrapuram, Ghz. I already faced the same problem but that time i found, if you pay some extra bugs to line man. He will solve this problem before you reach home but this time i am not ready to pay any extra bugs, better to disconnect the connection.
But this type of matter is really shameful. I am getting phone bill regularly even if not using the service. I don't understand, How this people can do this and how long they can do, getting the salary without offering proper service.

BSNL broadband (Phone no.[protected] provided at FCA 2033, SGM Nagar (gali no.17) NIT Faridabad not working since last one month. There is some problem in the modem as no light illuminates in the modem

Jitender Kumar
Phone no. [protected]
E-mail: [protected]@indiatimes.com

i m girish jangid and i am using bsnl service and bsnl provide a plan worth 501rs. according to that plan my all call on network std and local will be free for 30 days. but it is not happend so and my balance is deducted from main balance an di am facing this problem to particular rajsthan bsnl number +91759730.... i complain but no response from bsnl

Sir,
With reference to the above, I,Deepak Tiwari wish to bring to your notice that my broadband bill has been charged excessively.I started receiving skyhigh bills from March 2010 onwards.This was due to the updation in the BSNL Broadband software from March onwards. Yes, I used more data than my plan permits, the BSNL staff should have provided the bill for the month of March in the April but instead they sent me 3 months pending bills (March,April,May) in July so I couldn't even change or disconnectmy plan in time.Inspite of their fault, I got the bill amount resolved under SAMADHAN Scheme.I wrote an application to change my plan from Home 500 C to 750 UL PLUS on 2 July 2010 Ref Number:[protected].But the mam at the broadband helpdesk said that there was some PENDING STATUS in my account so she isn't able to change my plan and also refused to take my application. She told me that she has sent the error report to CHANDIGARH and as soon as the problem is resolved my plan would be changed and I can submit the application after that.I kept on reminding her about the same for 2 weeks and she kept on giving me assurance that there won't be any problem, the 750 UL PLUS plan would be effective from the same month ie July.I called the BSNL Broadband Callcenter, they informed me that there is no PENDING REQUEST in my account, but every time I contacted BSNL helpdesk at Sanganeri Gate, they said that they are waiting for reply from Chandigarh and my account shows the PENDING error. After that my son went out to pursue his studies so he was not able to contact or remind the mam at helpdesk for the plan change. Now ,in October I have recieved huge bills for internet usage ( July,August,September,October) totalling to about Rs 20,000. I had paid the excessive bill amount for the month of June as well as for the month of August.

Is it the customer's duty to keep on reminding the BSNL staff to do their work on time or keep on running after staff 15 times a month? I am really frustrated and irritated that's why I got the Broadband connection disconnected on 7 October 2010 Reference Number:[protected].Two days after that, my phone got disconnected and within 3 days,I received my new bill of Rs 20,000. If BSNL can send my bill within 3 days of disconnection, why can't they send one month's bill in the next month.This proves that they deliberately sent me 3 months bills so as to deceive, cheat and harrass me and so that they can fool the customer and make big bucks. The only amount I am willing to pay is Rs 750 x 4= Rs 3,000 as per my supposed to be 750 UL Plan but I have already paid my August bill of Rs 4,287 which is in excess of Rs 3,000. Please refund the excessive amount I have paid and stop sending me the bill again and again.I am not going to go to the BSNL Office or run after lazy officer's desk from one floor to another, pleading them to get the work done. Your service, customer support is ridiculous, people are lackadaisical and there is no technical know how or cooperation between different departments. Everyone just wants to shove the responsibility into each other's face.
My phone number was[protected] now disconnected)

Your Sincerely
Deepak Tiwari

sir
iam from Pilkhuwa iam using a BSNL prepaid mobile i have a balance of 90 rupees i have not using this mobile regularly (28/10/10 to 29/10/10) i use it as an addition i keep it switched often once fro and emergency when tried to make a call from this number it showed 60 ruppes balance ,then i call to customer care , & they have registered a complain after 80 hours, complain no .-6347766, after many time qrey they have not given any information about balance cut,

Respected Sir,

I Have applied for my new land-line connection in BSNL Raiya Road Branch, Rajkot on 18/09/2010.

Today is 21/10/2010. But Still They are not issuing a new connection to me.

I have already talked with all the concerned persons in Rajkot Raiya Road Branch. But Still NO Answer.

My UID IS: GJRJ[protected].

Please Do the needful.

SIR,
I want to activate ACT 4 service on my mobile.My mobile no is [protected].I already made complaint to start this service on my mobile but,till now this service is not activated on my mobile.Please activate it on my no.
thanks...

please cancel our promotional games service
phone no is [protected]

The Problem start when BSNL started CRBT Service on my mobile phone on Date 30.09.2010 and deducted 28/- from my Prepaid A/c.For this unfair thing after calling BSNL Customer Care So many times and contineously upto 2-3 Hrs finally able to talk to Customer Care agent Named "Shiv".Who without listening whole problem cut the connection and blamed me that this might be your problem.
After 2-3 days BSNL again started another services like Masti Pack and deducted 5- from the A/c and when Complained to talked to Customer Care after wasting so many time to call them,they told to unsubscribe it by sending the SMS to Mobile number 56700 UNSUB ALL.Which again deducted 2/- from the A/c and the result is ZERO.Again After 1 day the same service (Masti Pack) started again and deducted 5- .Now where should i go to complain,because after trying a lot to talk to customer care 1500,1503 but could not talk to them and they are always busy with talking to other customers (message from IVR) comes for more than a hour.
Please let me know what should I do now

Thanks

Sir/Madam My Residence Phone No. is[protected] with named Punjab Rattan Goyal. My phone no. often remains in dead condition. whenever i am paying my bills to company then why they are not giving me proper solution for that. They said the D.P. Box near my house is on low height that's why children pull wires from d.p. box. BSNL should hang that box on right position. 20 days in a month i see my line dead. No box cover on D.P. Box. Please tell me what should i do.If company can not give me proper service then why i will pay which i am not getting. Please see my problem & see history of my connection working from 6 Months.