Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,
My Phone no.[protected] is not properly working of the one year.And now main wire of phone line is also def. many joint in a wire.I am going many time in telephone exchange& when i call in telephone exchange to taught JE ,OPERATE hold the phone & no response give me. So, I request Please take some action .
Thanking You
Yours Faithfully,
Amit Sharma
[protected]

my name is a.k. jain. phone no [protected]. customer i.d. [protected]. sms system for knowing broadband usage not working, under garb of ban on mass sms ban.bsnl informed me by email that my user id is ashokvatik/ password is ........../ but when itry to know the usage the site does not work at all.even in normal times, sms can not be sent to any senior officer of bsnl. they have barred this service wilfully, so that no body can record a complaint and may use it as evidence in a consumer court.T.R.A.I.is so useless that it advises everyone to go to a court saying consumer redressal is out of there jurisdiction.bsnl is totally in hands of corrupt/inefficient local officers.

[protected] 3G prepaid mobile incoming not activated

Sir
I want to make a ISD call to Oman and before he recieve the call my cel got switched off. But later I found my balance with 12 rupees deducted. It happens for 3rd time. So i request you to kindly check it and if possible return my balance.


Regards
Ajit Kumar Nayak
[protected]

my name is myrna pereira and my number is[protected] ,they called and said that the programme was free for the month,however i have not interested in this programme so i request to deactivate the programme and if you could confirm through phone .

tel no:[protected]

I handed over the faulty instrument at madhavaram telephone exchange(nera medimix soap company) last week.Till date no replacement for fault instrument.

Pls do the needful.

Regards,
Pradeep

Hi.. i am Gopal from Kumarswamy Layout. Plz never & ever deal with BSNL, K.S.Layout Centre. The worst service i have experienced so far. Broadband issues will be delayed. Many times the service men will not respond to the complaints.

Bsnl mobile Radio activation problem

I have a bsnl prepaid connection in Maharashtra.my number is [protected]. i had deactivated bsnl mobile radio 1 month ago.But even after the deactivation they have been taking the money from my account for the rcontinuing mobile Radio . I never activated this servises of radio Mobile & cellone ( BSNL ) company unautorised activation without my consent & unautorized deduct charges from my prepaid balance twice time ( Message details :- from :[protected] on[protected] at 23.33hrs )

kindly do & credit my balance talk time .

Sir,
,Straight cheating by BSNL.
My complent letter to them gives all details
I desire either BSNL solve the problem and no more person to be made foolish by their AD.
From:-
Ashwini Kumar Meshram,
25,Rameshwar Nagar Colony, First Floor,
KHANDWA (M.P.) 450001
Phone No.0733/2246057
Mobile: [protected]
E Mail:[protected]@yahoo.co.in
To,
SDE (IT),
Office of TDM, BSNL,
KHANDWA (M.P.)
Sir,
Complaint/unsatisfactory services of BSNL EVDO CARD
I have applied for BSNL EVDO Card on 01.09.2010(Post Paid scheme).I was given the data card duly activated on 10.09.2010 with a CD Titled CDMA2000 IXEV-DO. The Data card given to me is model No. MG478/AC8700 manufactured by ZET.User name and password informed by the official, of BSNL is cdma and number told to me for billing purpose as 2911973

2. I am already using following Broad Band as under since 02.06.2007:-
BBG FN 500 DOWN LOAD Speed up to 2 Mbps
User name: meshramak
User type: post paid user, user status: On line
3. Sir want to switch to this new EVDO as this is giving peak speed of 2.4Mbps(However the advertise having a sweet picture of Bollywood film actress Dipika Padukene states speed of 3.1Mbps.)[Web address for such Ad is http://bsnl.co.in/service/evdo_ad.htm]
4. Sir when I started using this evdo the speed I observe is not found satisfactory and far away from the Ad of the scheme of EVDO
5. Sir I have checked the speed and compared the existing plan as under:-
Speed test by SPEED TEST.NET (web site address is http://speedtest.net/)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200 to 0800)
Remark
On 11.09 2010 ,3 speed test between time 1256 to 0106
First:
0.50 Mbps (D)
0.09 Mbps(U)
0n 11.09.2010,3 speed test between 1249 to 1252
First:
1.80 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.6 times, and
Upload is 5.11 times slower to Broad Band
Second:
0.54 Mbps(D)
0.07 Mbps(u) Second:
1.71 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.16 times and up load is 6.57 times slower to Broad Band
Third:
0.42 Mbps(D)
0.09 Mbps (U) Third:
1.81 Mbps(D)
0.42 Mbps(U) EVDO for down load 4.3 times and upload is 4.66 times slower to Broad Band
On 13.09.2010 speed test at
01.35 AM
0.34 Mbps(D)
0.02 Mbps(U) On 13.09.2010 Speed Test at
01.33 AM
1.15 Mbps(D)
0.42 Mbps(U)
EVDO for down load 3.38 times and up load is 23 time slower to Broad Band
Speed test by Intel’s website (website address is http://www.intel.com/consumer/game/broadband-speed-test.htm)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load to 0800)
Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200
Remark
On 11.09 2010 ,4 speed test between time 1237 to 1239 On 11.09 2010 ,4 speed test between time 1256 to 0106
First:
233 Kbps First:
1.6 Mbps EVDO is 7.03 times slower to Broad band
Second:
323 Kbps Second:
1.7 Mbps EVDO is 5.38 times slower to Broad band
Third:
233.6 Kbps Third:
1.7 Mbps EVDO is 7.45 times slower to Broad band
Forth:
346 Kbps Forth:
1.6 Mbps EVDO is 4.73 times slower to Broad band
On 13.09 2010 , speed test at 01.49 AM
115.2 kbps On 13.09 2010 , speed test at 01.45 AM
693.5 Kbps EVDO is 6.03 times slower to Broad band

From the above table u can see that the speed test show EVDO much much slower to Broad Band despite the reason that as per BSNL AD EVDO is 150% faster than Broad Band
6. Sir, I have also down loaded some file and the result found as under:-
1. File size: 18.5 MB
EVDO Broad Band Remarks
Time taken 262 Seconds Time taken 80 Seconds Broad Band 3.275 times faster to EVDO

2. File size: 12.6 MB
EVDO Broad Band Remarks
Time taken 244 Seconds Time Taken 65 Seconds Broad Band 3.753 times faster to EVDO

EVDO Broad Band Remarks
Time taken 412 seconds Time taken 115 Seconds Broad Band 3.582 times faster to EVDO

7. Now I have checked the data card provided by you and found following:-
(A) The EVDO data card provided to me is having model Number MG478/8700 which is manufactured by ZTEMT.This company has given product information as under:-




EVDO >> MG478/AC8700

Frequency: 450MHz/ 800MHz
Dimension: 80mm×36mm×13mm
Weight: 40g
CDMA2000 1X/EVDO Rel.0 Network
USB Interface for desktop and laptop
Data, voice and SMS function
Up to 2.4Mbps data rate
O/S: Win 2000/XP/Vista
Above information is available in companies web site :-( http://www.ztemt.com/ennewzte/product/productList.action?model.category.id=ff[pr...⇄
Sir here I want to point out that manufacturing company itself says that data rate is 2.4 Mbps then why in Ad of BSNL data rate is advertising as 3.1 Mbps?
(B) Sir I have further checked the ZTE Wireless Terminal properties (start>control penal>Network Connection>Right click on ZTE Wireless click on status in popup menu)
In the status window of speed shows 921.6 Kbps
Further clicking on property of this window a new window of ZTE Wireless Terminal Properties can be seen in this window in General Tab, connect using Modem-ZTE USB MODEM CDMA#2(COM6) can be seen
It mean that the data card using this Modem.
Further clicking on configure tab new window can be seen as Modem configuration. In speed (bps) can be changed by drop down menu up to 921600. (921.6Kbps)
It clears that maximum speed this Modem can give is 921.6Kbps.
8. Sir I already know that the actual speed received at users ends depend upon various factors and actual speed cannot come of 100%.I m getting average speed @1.7Mbps in broad band whose max.speed is 2 Mbps.It mean in Broad Band I am getting 83% average speed. Further in EVDO average speed I m getting is @550 Kbps whose maximum speed is 3174.4 Kbps (3.1Mbps). It means I am getting only 17% average speed.
9. Sir I request you to please look into the facts and advice me properly. Otherwise it seems that BSNL is cheating the user’s customers.
Waiting for your early reply and also rectify the problem please.
Yours


(Ashwini Kumar meshram)

Khandwa
Dated

I have very recently suffered heavy losses running into Many lakhs due to the apathy in BSNL which is more fully, "Beiman Sarkar Ka Na Layak" Seva.

During April / May 2010, I had my order book filled to brim, after a massive buildup effort on the biz end. I am reduced to "Blank" order book status and am hunting for jobs in the freelance-market.

My "Broad"band connections have delivered exceptional speeds of 0.7bytes per second to 120 kbps per second, with lot of dropouts in between. Many a complaints were raised upto CMD level in Delhi, without tangible results of any sort.

It is also to my knowledge that the people of DELHI are enjoying real Broadband Unlimited at 2mbps, for a monthly fee of only INR 599/-, whereas the rest of the country is paying through its nose at more than 2000 INR per month, for just a TOP SPEED of 100kbps during Indian Night-Shift hours, with the additional burden of loosing connection or connectivity any moment of time during your chat or skype with your counterpart in the Mainland USA, causing further agony.

The exchange I am served also has the magnanimity of going off line at-least once a month for maintenance, like a cultured high society lady, due to its link break with its main exchange. The recent episode is 5 times in two months.

We should really thank the efforts of BSNL in aggravating the efforts of Our Prime Minister, to end JOBLESSNESS activities and Poverty of the masses, by just addressing the needs of the city where the Hon'ble PM lives

Dear Sir/Madam,

This is the second time in a row that I have been billed excess on my BSNL landline phone.

Telephone No: [protected]

Sir,
I am consumer of BSNL Cell One ([protected]) prepaid o[censored]P East with GPRS service. My residence lies in Korwa-A beam zone of BSNL Cell one.

For lost one months, most of the time ther is no signal and even if it is availble, it is very poor with intermittancy. Specially in evening there is no signal. In such situation it is not possible to communicate any one. All resident are suffering with the problem and many of switched to ather service provider.

This problem i raised to area SDO Mr Yadav on 6 sept and on 20 sept I rote to consumer care centre at [protected]@bsnl.co.in.

After all this effort the matter is yet unresolved and signal condition is same. It seems it is deliberate and due to vested interest and curruption.

Expecting early remedial measure for the problem.

Thanking you.

Regards

Janardan Verma

Refer:
BSNL landlnie no.:[protected]
Unique ID: GJATD200206F83615
Bill No.: T[protected] for the month of Aug 2010

Sir,
I have paid my above said bill online on 27 Aug 10. During the procedure, the sie has show the caption "transaction unsuccessful". So I tried again and this time the transaction was succesful. But when I enquired into bank statement, the payment was debited twice. I sent written request to AOTR, Naranpura, Ahmedabad on 1st sep 10, but no response yet. They have sent Sep Bill without giving credit which I have paid on 27 Sep 10.
Online ref:
1) MSBI[protected]IG27629397 TFR TO [protected] DTD 27/8/10
2) MSBI[protected]IG27629602 TFR TO [protected] DTD 27/8/10
. You are requested to intervene and get the refund amount back to me.

Thanks and Regards

Dilip Kashyap

my cellone mobile no is [protected],it is a valid prepaid number,but during online charge the massage is showing "this is not a valid prepaid no this is an one india no,not eligible for recharge"so please help me
thanking you
Arya Chakraborty

I am government servant (defense, HAL) working in kanpur using bsnl broad band unlimited 750/ month pack from January 2010. but till now my bill is charged 750 per month . Approval has been sanctioned regarding 20% remit in bill in February 2010 by BSNL kanpur. But till date I am not getting remit in my bill as per govt. rule .
It is requested to do needful action regarding M20 concession and adjust the amount has taken from me
i have complained this matter to jto krishna nagar but til date no response has been given in this regards.


thanks

vijayendra kumar sharma
my telephone no. [protected]
mobile no. [protected]
address- B-346 Hal township chakeri kanpur-07

Hello,

I brought a new BSNL broadband connection 15 days ago with the plan "BB Home Combo ULF 1400" which assures speed upto 4mbps. But i won't get speed upto 1mbps. I have tried calling callcenter and i will not get a proper response or no answer or long waiting, called exchange spoke to technical engineers many times and one will repsond back,nothing worked out and i am tired.


Please let me know what needs to be done and i am not sure what to do.

Hoping for your assistance.

Phone No.[protected]
Calling Area: Karnataka - Raja Rajeshwari Nagar


Thanks,

Umashankar

Dear Sir/Madam,

I haven't received my telephone bill since last two months, when asked to the concerned authority i was told that up gradation for new billing system is in progress. i wish to pay my bill online for which i require my unique customer id. is there any other way to get it ? My land-line telephone no is[protected]Maharashtra-Akola). Please reply me back with the unique ID as soon as possible, so that I can apply for On-line services. My e-mail id is "sunil.[protected]@rediffmail.com"

Regards,
Sunil Sherekar.

TO
BSNL broad band
Krishnagar
Dear Sir,
I am a user of Land Line [protected]& connected with Broad Band . Due to some unavoidable reason I am not able to continue broad band & Land.Line .
kindly disconnect & adjust my Bill till 05/04/2010by my security deposit. I will not use Broad Band & Land Line from 27/09/2010 . If you will send Bill from 01/09/2010, I will not able to pay Bill . Kindly take quick necessary action .

With regards,
Rati kanta Roy
Vill+P.O-Asannagar,
Dist-Nadia,Pin-741161.

Respected Sir?Madam,

I m Shashidhara having the BSNL LANDLINE connection in my house having the landline phone number as[protected]

In telephone bill my residential address is wrong and i need the full address for giving the BSNL landlind is as mentioned below.

Shashidhara,
D.No. 3-72R(3C), "Shreenidhi",
Kaneerthota Kolya, Post: Kotekar,
Someshwara Village,
Mangalore Taluk - 575 022,
Dakshina Kannada.

Thanking You,
With regards,
Shashidhara

Why is BSNL so worst????????? Its supposed to be a nation-wide service provider....There's absolutely bad coverage even in the city limits of Bangalore.... Can somebody from BSNL work on this. This is disgusting and annoying....