Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My mobile no is [protected]. I had my complaint on 31/08/10 no is[protected] & 22/09/10 no is[protected] for not yet received of my 11 months validity & my 25 rs of balance. I recharged with amount 110rs on 31August 2010. On this,I have to get 100rs of balance & 12 months validity.,but i got only 75rs of balance and 1month validity.Since a month is going to complete & my validity is going to lapse on 2/10//10. And i haven't got any feedback from the Bsnl service centre. I called them several times a day,but they are always saying that, your complaint is in processing.And they are unable to give me a feedback till yet. So,I kindly requesting you all ,to do needfull help for this matter.
Thanking You
Naresh Kumar Singh

Hello Sir this is vidhya ,mine also the same problem which the early one said that is last month me also got a call from bsnl to download a game on that time itself i said that sir
i am not interested in this but he said that no mam it is free only but now i received a call regarding me to pay Rs.200 for this game which i had never used .Is this the way to behave , their is not even 1% percent honesty in ur word and kindly deactivate the subscription which u made by cheating us and tis is my no [protected].

I recently have purchased a BSNL modem which is of Type - 2.
It has been just 6 months and the modem has been exchanged once and now after 6 months again there is a problem in the modem!
The BSNL company doesn't provide a new modem if there is any problem but it just exchanges with the modem which were earlier kept in the complaint or which were faulty which is a wrong approach.
Also, the modem given by us to the BSNL which is faulty is kept for repair and a modem which is even worse then the first is given to us such that exactly as the warranty period gets over we have to purchase a new modem!

Also, we can't use the modem to any other BSNL number and If we do so then the company doen't exchange the modem if it is in warranty period than too.
We have to use the modem only at the landline number which we purchase in which is really bad!

Sir.Madem,
my bsnl broadband for number[protected]Kamrup Metro) is in a non working condition since last one month . I have lodged written complain with the General Manager (Mr. A.K.Sinha, Guwahati) and also at the toll free no.1500. but no response is given to me in this regard. Non working of broadband is leading to huge problem in my business too. Please suggest as to what has to be done next.

Manju Jain.
Guwahati, Assam

email: [protected]@yahoo.com

I am having prepaid mobile No. [protected] from BSNL. On today at 17.00 hours, I got a message from BSNL that Rs. 28/- has been deducted on account of hello tune but I have never requested for this service, Also I am unable to contact customer service centre as they are not responding. Pl ask them to debit the amount immediately to my account.

i am ganesh baboo a postpaid user since 2003.i had given my bills of march to july by post but it was not cleared and ihad also charged late fine and also have to gave the bill of same month again and again.my no is [protected].ihave also complain 22 times by phone applications and mail since i have not cleared and have also tried to change it from postpaid to prepaid but that was also not done since 1 month

My lane line telephone[protected] out going facility was cut by BSNL on ground of non payment of bill. Bill payment couldn,t be made since it is yet to receive by me. Upon enquiry with BSNL at Bokakhat office I found some dues which has to be settled. Accordingly I settled the bill ten days back in the Bokakhat office of BSNL office (Jorhat Circle).Till date outgoing service of my phone is not restored. Also for my broadband connection modem was bought from them on that day but I am yet to get its service.
I have enquired with the local BSNL people where I reside (NRL Township), after several days of trying over phone with these people (Complaint telephone often doesn,t lift by these people) I come to know that they have not receive any such information from Bokakhat office.
I tried to complain this to the BSNL circle office at Jorhat but couldn,t do so due to problem in their website.
Earlier also I had simillar problem and on line complain was launced at BSNL Jorhat circle office but no response was found .
Hereby I request you to kindly take up this issue urgently with BSNL Assam Jorhat Circle officials.


Regards,

Durga Sarma
NRL Township
Q. No - CH-11
District : Golaghat, Assam
email : durga.[protected]@nrl.co.in

Dear sir
I have visited bsnl customer care centre on 28/07/2010 regarding 3g data card purchase
at Rajkot . lohanagar( bhaktinagar) gujarat. There was customer care centre timing was 8.30 am
to 7 pm. But there was no staff at counters. I complain about that then i got answer that all
officers and other person will come at 10 am. and They came at 10.10 am. I give them written
complain regarding that then customer relationship manager replied me that only billing time
is 8.30...If he is true then why company make a note of customer care centre timing is 8.30 am to 7 pm. We get toooo much trouble for that. so kindly take some action even they didnt give me
reply again my written complain. so kindly do needful
how to communicate with customers. my mo. no. [protected]
kindly inform me status of my complain
even i mail my complain to higher authorities of BSNL. just one reply i got is that, we have forward your complain to gujarat circle. nothing else
thanking you
YOurs faithfully
Jayesh sanja

sir i lost my bsnl prepaid sim 3 days back. someone is misusing it, when i called at that no. someone answered but then cut the phone. please block my sim immediately so that no furthur misuse take place. i will do the complain in bsnl complai office meanwhile. my sim details are-
no.- [protected]
owner- PRITAM KAUSHIK
AIT PUNE

FOR THE LAST 20 DAYS OUR ABOVE TELEPHONJES ARE LYING DEAD . WE HAVE LODGED COMPLAINTS ON 198 A NUMBER OF TIMES AND ALSO GIVEN IN WRITING THREE TIMES WHICH HAVE BEEN DULY RECEIVED BY THE OFFICE GM . OUR COMPLAINTGS HAVE FALLEN ON DEAF EARS . TELECOM PEOPLE OF HARIDWAR EXPRESSED THEIR INABILITY TO SET OUR PHONES RIGHT . NOW WE ARE LEFT WITH NO OPTION BUT TO LODGE OUR COMPLAINT WITH THE DISGTRICT CONSUMER FORUM FOR RENTAL EXEMPTION AND COMPENSATION OF DISTURBANCE OF OUR MENTAL TRANQUILITY AT THE HANDS OF BSNL OF HARIDWAR . THIS IS THE QUALITY OF WORK OF HARIDWAR BSNL

Dear Sir,
My Phone no.[protected] is not properly working of the one year.And now main wire of phone line is also def. many joint in a wire.I am going many time in telephone exchange& when i call in telephone exchange to taught JE ,OPERATE hold the phone & no response give me. So, I request Please take some action .
Thanking You
Yours Faithfully,
Amit Sharma
[protected]

my name is a.k. jain. phone no [protected]. customer i.d. [protected]. sms system for knowing broadband usage not working, under garb of ban on mass sms ban.bsnl informed me by email that my user id is ashokvatik/ password is ........../ but when itry to know the usage the site does not work at all.even in normal times, sms can not be sent to any senior officer of bsnl. they have barred this service wilfully, so that no body can record a complaint and may use it as evidence in a consumer court.T.R.A.I.is so useless that it advises everyone to go to a court saying consumer redressal is out of there jurisdiction.bsnl is totally in hands of corrupt/inefficient local officers.

[protected] 3G prepaid mobile incoming not activated

Sir
I want to make a ISD call to Oman and before he recieve the call my cel got switched off. But later I found my balance with 12 rupees deducted. It happens for 3rd time. So i request you to kindly check it and if possible return my balance.


Regards
Ajit Kumar Nayak
[protected]

my name is myrna pereira and my number is[protected] ,they called and said that the programme was free for the month,however i have not interested in this programme so i request to deactivate the programme and if you could confirm through phone .

tel no:[protected]

I handed over the faulty instrument at madhavaram telephone exchange(nera medimix soap company) last week.Till date no replacement for fault instrument.

Pls do the needful.

Regards,
Pradeep

Hi.. i am Gopal from Kumarswamy Layout. Plz never & ever deal with BSNL, K.S.Layout Centre. The worst service i have experienced so far. Broadband issues will be delayed. Many times the service men will not respond to the complaints.

Bsnl mobile Radio activation problem

I have a bsnl prepaid connection in Maharashtra.my number is [protected]. i had deactivated bsnl mobile radio 1 month ago.But even after the deactivation they have been taking the money from my account for the rcontinuing mobile Radio . I never activated this servises of radio Mobile & cellone ( BSNL ) company unautorised activation without my consent & unautorized deduct charges from my prepaid balance twice time ( Message details :- from :[protected] on[protected] at 23.33hrs )

kindly do & credit my balance talk time .

Sir,
,Straight cheating by BSNL.
My complent letter to them gives all details
I desire either BSNL solve the problem and no more person to be made foolish by their AD.
From:-
Ashwini Kumar Meshram,
25,Rameshwar Nagar Colony, First Floor,
KHANDWA (M.P.) 450001
Phone No.0733/2246057
Mobile: [protected]
E Mail:[protected]@yahoo.co.in
To,
SDE (IT),
Office of TDM, BSNL,
KHANDWA (M.P.)
Sir,
Complaint/unsatisfactory services of BSNL EVDO CARD
I have applied for BSNL EVDO Card on 01.09.2010(Post Paid scheme).I was given the data card duly activated on 10.09.2010 with a CD Titled CDMA2000 IXEV-DO. The Data card given to me is model No. MG478/AC8700 manufactured by ZET.User name and password informed by the official, of BSNL is cdma and number told to me for billing purpose as 2911973

2. I am already using following Broad Band as under since 02.06.2007:-
BBG FN 500 DOWN LOAD Speed up to 2 Mbps
User name: meshramak
User type: post paid user, user status: On line
3. Sir want to switch to this new EVDO as this is giving peak speed of 2.4Mbps(However the advertise having a sweet picture of Bollywood film actress Dipika Padukene states speed of 3.1Mbps.)[Web address for such Ad is http://bsnl.co.in/service/evdo_ad.htm]
4. Sir when I started using this evdo the speed I observe is not found satisfactory and far away from the Ad of the scheme of EVDO
5. Sir I have checked the speed and compared the existing plan as under:-
Speed test by SPEED TEST.NET (web site address is http://speedtest.net/)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200 to 0800)
Remark
On 11.09 2010 ,3 speed test between time 1256 to 0106
First:
0.50 Mbps (D)
0.09 Mbps(U)
0n 11.09.2010,3 speed test between 1249 to 1252
First:
1.80 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.6 times, and
Upload is 5.11 times slower to Broad Band
Second:
0.54 Mbps(D)
0.07 Mbps(u) Second:
1.71 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.16 times and up load is 6.57 times slower to Broad Band
Third:
0.42 Mbps(D)
0.09 Mbps (U) Third:
1.81 Mbps(D)
0.42 Mbps(U) EVDO for down load 4.3 times and upload is 4.66 times slower to Broad Band
On 13.09.2010 speed test at
01.35 AM
0.34 Mbps(D)
0.02 Mbps(U) On 13.09.2010 Speed Test at
01.33 AM
1.15 Mbps(D)
0.42 Mbps(U)
EVDO for down load 3.38 times and up load is 23 time slower to Broad Band
Speed test by Intel’s website (website address is http://www.intel.com/consumer/game/broadband-speed-test.htm)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load to 0800)
Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200
Remark
On 11.09 2010 ,4 speed test between time 1237 to 1239 On 11.09 2010 ,4 speed test between time 1256 to 0106
First:
233 Kbps First:
1.6 Mbps EVDO is 7.03 times slower to Broad band
Second:
323 Kbps Second:
1.7 Mbps EVDO is 5.38 times slower to Broad band
Third:
233.6 Kbps Third:
1.7 Mbps EVDO is 7.45 times slower to Broad band
Forth:
346 Kbps Forth:
1.6 Mbps EVDO is 4.73 times slower to Broad band
On 13.09 2010 , speed test at 01.49 AM
115.2 kbps On 13.09 2010 , speed test at 01.45 AM
693.5 Kbps EVDO is 6.03 times slower to Broad band

From the above table u can see that the speed test show EVDO much much slower to Broad Band despite the reason that as per BSNL AD EVDO is 150% faster than Broad Band
6. Sir, I have also down loaded some file and the result found as under:-
1. File size: 18.5 MB
EVDO Broad Band Remarks
Time taken 262 Seconds Time taken 80 Seconds Broad Band 3.275 times faster to EVDO

2. File size: 12.6 MB
EVDO Broad Band Remarks
Time taken 244 Seconds Time Taken 65 Seconds Broad Band 3.753 times faster to EVDO

EVDO Broad Band Remarks
Time taken 412 seconds Time taken 115 Seconds Broad Band 3.582 times faster to EVDO

7. Now I have checked the data card provided by you and found following:-
(A) The EVDO data card provided to me is having model Number MG478/8700 which is manufactured by ZTEMT.This company has given product information as under:-




EVDO >> MG478/AC8700

Frequency: 450MHz/ 800MHz
Dimension: 80mm×36mm×13mm
Weight: 40g
CDMA2000 1X/EVDO Rel.0 Network
USB Interface for desktop and laptop
Data, voice and SMS function
Up to 2.4Mbps data rate
O/S: Win 2000/XP/Vista
Above information is available in companies web site :-( http://www.ztemt.com/ennewzte/product/productList.action?model.category.id=ff[pr...⇄
Sir here I want to point out that manufacturing company itself says that data rate is 2.4 Mbps then why in Ad of BSNL data rate is advertising as 3.1 Mbps?
(B) Sir I have further checked the ZTE Wireless Terminal properties (start>control penal>Network Connection>Right click on ZTE Wireless click on status in popup menu)
In the status window of speed shows 921.6 Kbps
Further clicking on property of this window a new window of ZTE Wireless Terminal Properties can be seen in this window in General Tab, connect using Modem-ZTE USB MODEM CDMA#2(COM6) can be seen
It mean that the data card using this Modem.
Further clicking on configure tab new window can be seen as Modem configuration. In speed (bps) can be changed by drop down menu up to 921600. (921.6Kbps)
It clears that maximum speed this Modem can give is 921.6Kbps.
8. Sir I already know that the actual speed received at users ends depend upon various factors and actual speed cannot come of 100%.I m getting average speed @1.7Mbps in broad band whose max.speed is 2 Mbps.It mean in Broad Band I am getting 83% average speed. Further in EVDO average speed I m getting is @550 Kbps whose maximum speed is 3174.4 Kbps (3.1Mbps). It means I am getting only 17% average speed.
9. Sir I request you to please look into the facts and advice me properly. Otherwise it seems that BSNL is cheating the user’s customers.
Waiting for your early reply and also rectify the problem please.
Yours


(Ashwini Kumar meshram)

Khandwa
Dated

I have very recently suffered heavy losses running into Many lakhs due to the apathy in BSNL which is more fully, "Beiman Sarkar Ka Na Layak" Seva.

During April / May 2010, I had my order book filled to brim, after a massive buildup effort on the biz end. I am reduced to "Blank" order book status and am hunting for jobs in the freelance-market.

My "Broad"band connections have delivered exceptional speeds of 0.7bytes per second to 120 kbps per second, with lot of dropouts in between. Many a complaints were raised upto CMD level in Delhi, without tangible results of any sort.

It is also to my knowledge that the people of DELHI are enjoying real Broadband Unlimited at 2mbps, for a monthly fee of only INR 599/-, whereas the rest of the country is paying through its nose at more than 2000 INR per month, for just a TOP SPEED of 100kbps during Indian Night-Shift hours, with the additional burden of loosing connection or connectivity any moment of time during your chat or skype with your counterpart in the Mainland USA, causing further agony.

The exchange I am served also has the magnanimity of going off line at-least once a month for maintenance, like a cultured high society lady, due to its link break with its main exchange. The recent episode is 5 times in two months.

We should really thank the efforts of BSNL in aggravating the efforts of Our Prime Minister, to end JOBLESSNESS activities and Poverty of the masses, by just addressing the needs of the city where the Hon'ble PM lives