Bharat Sanchar Nigam [BSNL] Complaints & Reviews

20% REBATE BEING NOT ALLOWED ON MONTHLY BILLING

I am a very old customer of BSNL. I was lured by BSNL that their charges are less and services are better . In addition being a PSU staff I will also get 20% rebate on my monthly billing. I applied for the same on 10.05.10 and the same was registered in BSNL OFFICE (ALAMBAGH, LUCKNOW) ON 26.05.10 thereafter I met each and every official of ALAMBAGH Exchage/lodged so may complaints to GM's Office, met DGM SHRI Mishra at Alambagh Office and again an application of that extent has been submitted on 17.07.10, to GM/DGM but still 20% discount is not being given on monthly bills. Kindly do the needful or I will left with no option but to switch overtosome other service provider.

Yours faithfully,


Ajey Nath Pandey
1/133 Ruchi Khand II Sharda Nagar
Lucknow-226002.
[protected]

Dear sir,

I Pullaiah Repuri, resident of Chinchinada Village, Elamanchinli Mandal, West Godavari Dist would like to bring to your kind notice that, i have been using BSNL land line phone bearing connection number[protected] for the past 10 years. However, in the recent past i have been receiving some notified calls from unknown persons very frequently.
So, i need incoming calls list of my bsnl landandline number[protected]
the period of 01.08.2010 to 31.08.2010.
kindly send the email ID [protected]@gmail.com with time and number called its urgent for your kind perusal.

thanking you...
[protected]
email id: [protected]@gmail.com

I have already rajistered for DND on 1909 before 2 months by massege to bsnl,
but still I have receving unwanted telemarket masseges on my mob no - [protected],

Many time I have rajistered complaint to Bsnl By E mail , massege but no any action by BSNL company

Regards
Uttam Dere
Cell[protected]

Respected Sir/Madam,
I am to state that my bill is coming of RS 4000.since my telephone is already cut last 2 years.then how it is possible of coming my bill.my phone number is[protected],bina project, sonebhadra,up (east).
please do for it.
thanking you


yours faithfully
Amit

my cell no is [protected] i wans to unsubscribe from chat messenger service

The ONLINE BILL PAYMENT facility for Wireless CDMA NIC/EVDO data card users not available in BSNL PORTAL under VALUE ADDED SERVICES for CDMA/WLL/NIC/EVDO ( http://portal.bsnl.in/cdma/aspxfiles/login.aspx ).

I registered to avail online bill payment facility in the above official website of BSNL INDIA .After registration logged-in by entering user's name and password a page opened where three options (1) ENROLL CDMA ACCOUNTS,(2) View existing CDMA accounts,(3) Add or remove CDMA accounts given.

To pay bill online I clicked on ENROLL CDMA ACCOUNTS where I scroll down to select CIRCLE but there is no option for circle Madhya Pradesh in which Bhopal falls under.That is why I can't enroll my NIC CARD No.(Mobile No.) nor bill payment account number to avail online facility.

When I spoken to the BSNL BHOPAL AUTHORITY How could I pay NIC bill online ? They told me, pay NIC bill through POST PAID MOBILE BILL PAYMENT ONLINE FACILITY link.I can't find any such facility available in Mobile segment where Bill PAYMENTcould be submitted for CDMA NIC users nor any option for registering 3G NIC number AND ACCOUNT NUMBER.

Its not worthy for any individuals having internet connection of BSNL Data Card NIC/EVDO at home and could not paid bill online from home itself.Particularly BSNL BHOPAL much lack behind to relatively small capital/city/town of same circle and other state despite sufficient infrastructure and engineers.

Please do available online bill payment facility for NIC/EVDO users and make it worthy.

I have submitted a request for the deactivation of GPRS service for my BSNL mobile number [protected] by sending "GPRSD" (without quotes) to 53733 on 16th Sep. 2010, but I did not receive any response from the BSNL technical department whether it is deactivated or not. Please solve my request at the earliest as I am receiving unwanted text messages for BSNL Live services.

I have herewith attached the screen shot of what I did for procedure to deactivate GPRS service for my BSNL mobile!

Dear sir,
I would like to inform you that my land line No.[protected] is not in operation for the last three week.Inspite of repeated complaints to our telephone excahnge ,no action is being taken tothoppumpady rectify the fault.Kindly investigate and do the needful to rectify the fault as soon as possible.
Hoping to hear from you soon
Best regards
babu rajendran

I switched to BSNL mobile only last month. Since then I have received a dismal experience. I had lots of problems but accessing the customer service is impossible. Literally, I have dialed the customer service number for Assam ([protected]) hundreds of times, but most of the time the calls don't even go through. Over the last one month I already have had three issues to complain about, but unbelievably I have been able to get through to customer care executives only once. And then their response to my problem "Call us back in 2 hrs". Guess what, its been two hours since last 10 days, but I am not yet able to even connect with customer care. Once the call did get connected and I did get the IVRS to tel me to wait "as my call is very important to them", but it never got through. I have used all the other networks out here, and I would have to say BSNL has virtually non-existent customer service infrastructure. Why doesn't TRAI look into the matter?

SIR/MADAM I WAS COMPLETELY HARRASED BY BSNL FOR MAKING WRONG BILL OF BROADBAND CONNECTION OF LANDLINE NO.[protected] THEY HAD SENT ME HIGH AMOUNT OF BROADBAND BILL LAST YEAR IN AUGUST 2009 AND DISMISS MY CONNECTION SAYING THAT I HAD TO PAID THAT BILL WHICH I HAD NOT USED ,I HAD ALREADY TOLD THEM THAT THERE WAS ANY MISTAKE MADE BY THEM BEACAUSE I ALWAYS PAID MY BILL OF RS 800(UNLIMITE PLAN ) AT MY REGULAR TIME,BUT STILL THEY ARE SENDING BILL OF RS.843 MONTHLY WITHOUT ANY REASON INSPITE OF DISCONNECTING MY LINE.I REQUEST YOU TO PLEASE TAKE THIS MATTER SERIOUS AND PLEASE LEAVE ME FROM THIS MATTER. EMAIL [protected]@GMAIL.COM

Dear Sir,
I had applied for a BSNL Vanity Number. But till now no response
has been done towards me.
Hencefore, I request you to help me getting the number.



PRADYUMNA KU. MISHRA
AT/PO-SADAIPALI
DIST-BALANGIR
MOB.-[protected]
[protected]
MAIL ID-pk.[protected]@rediffmail.com

I had given a complaint about activation of ACT 4 Plan. The plan is not yet activated. The complaint was given on 29th August and is still under process. The contact details of Nodal Officers and Higher Authorities are also not provided. BSNL website has old information and current information is not updated. Due to unactivation of plan amount of more than Rs.250 has been deducted incorrectly.

My land line is out of order since 8th September .I even complained about it on the same day.Complaint no 56783047 phone no 24402916.To my suprise when I approached BSNL for non attendance of my complaint .I was informed that the compliant was closed and was issued a fresh no 56812471 dated 17/9/10.
I donot find any recourse to rectify the faulty line except to bring it to your notice .Kindly provide a speedy remedy to my problem.

I am the subscriber of a telephone connection with BSNL, Hyderabad district and I am having telephone with phone No. 23524959 and I am also having broad band connection on the said telephone. The said phone is not properly working for the last one year and the broad band is also not working. I have given several complaints, the department people are not responding to my complaints. Telephone woks few days in a month and that too with noisy tone. The broad band is not working at all for at least 6 months. But we must appreciate, they raise the bills promptly for non working days and they collect But they don't bother to repair and restore the connection. Infact I am a old customer of BSNL department, having telephone connection for the past 10 years. But now I am feeling very bad to have a connection without working and paying for it. All the time the department people say, that there is some problem, the same will be rectified with in 10 days. But these 10 days have gone more than 30 times. Hence now I am thinking to surrender my phone and get rid of all these problems.

Balaji Medamalli
Advocate.
[protected]

sir, my mobile no. [protected] Please unsbscribe humshakal service to me immediately. . The message centre number +54000010 by which my money is deducting without my conscent. please stop unknown service immediately. Many time I have sent SMS to 54000 to unsubscribe the above said unknown service...

I surrendered my telephone landline along with broad band connection 23589884 on 9.7.2009. at calcutta telephones office, Bidannagar. So far I have not received my security deposit. I have submitted all original forms at the time of my surrender.

Our telephone is dead from almost 90 days or more. We are in regular follow up with BSNL but our complaint is still not attended. We had given complaints to Local BSNL Office, Public Greviences Officer Kalyan/Mumbai/Maharashtra, Circle Office Mumbai/Maharashtra by e-mail.

We do not understand that even after regular follow up and giving complaints in writing to all departments no one has bothered to give us a call or any reply in writing.

What should be done.

Narendra Maheshwari (Director)
Mob: 91 [protected]
Plastomen Drip Irrigation Systems Pvt. Ltd.,
Plot No.J-218, MIDC, Tarapur, Boisar - 401506, Dist. Thane (Mah.)

Tele No[protected], Functioning at Residence of Director, Simulator Development Division, MCEME, Trimulgherry (Organisation of Indian Army, Ministry of DEfence) Broadband service is on this telephone.

Complaint lodge - broadband not working on 14 Sep 2010, Complaint No[protected].

Mr Rao from BSNL came for rectification and announced to our representative that the wire is required to be changed then only the broadband will function. BSNL wants the consumer to change the wire where as it should be the responsibility of the serive provider to do so as they charge installation fee. Even we have written a letter for the same problem of changing the wire which is received by them still no action has been taken.

sir,
Please unsbscribe humshakal service to me immediately. I am unable to bear monthly billing. The message centre number +54000010 by which my money is deducting without my conscent. please stop unknown service immediately.Many time I have sent SMS to 54000 to unsubscribe the above said unknown service. No action has been taken against my request. Pl do it immediately.My mobile No [protected].

I AM USING INDIAN TELEPHONE CARD MORE THAN 5 YEARS,I USE IT FOR DIAL UP CONNECTION . THE PULSE RATE IS 450 SEC IN PEAK HOURS AND 900 SEC IN NONPEAK HOURS.BUT SUDDENLY FROM 2ND SEPTEMBER 2010 THE PULSE RATE BECOMES SO HIGH WITHOUT ANY MEDIA INFORMATION CAUSING HEAVY LOSS,AT NONPEAK HOURS THE TELEPHONE CHARGE WAS ONLY RS 4.40 BUT THE DEDUCTION WAS FOR AN HOUR TELEPHONE CHARGE RS 60.00 FROM SEPTEMBER CAUSING HEAVY LOSS..PSN NO OF THE I.T CARD IS[protected]. AND [protected]. I REQUIRE SOLUTION FROM BSNL AUTHORITY. DEBABRATA DATTA,DURGAPUR. W.B, MAIL ID [protected]@yahoo.com , cell no [protected]