Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a user of BSNL service provider. Since the last 10 days, I am unable to send and receive calls. The customer care number is most of the times not reachable like all others. I however called them up using another BSNL number but they just ignored the complaint and kept on procrastinating for one long hour. Irritated, I cut the phone. Even after this, no rectification has been made by them.

Dear Sir,

I had purchased BSNL3G USB for internet usage but no network is available in my locality for which i have made several complaints as after purchasing your product no services are being rendered by your company although your company provides slogan in advertisements that network is avilable everywhere. I fell cheated as along with me several other consumers of our locality have purchased aforementioned product but they also fell cheated because of no network we are unable to surf the internet. It is ridiculous that telephone exchange is just in front of our house yet we are being deprived off facility offered by your company.
Kindly look into my greviance and take necessary action.


Awadhesh Kumar Lal
Advocate, High Court
84/15, Pura Dalel, Baghambari Road,
Allahapur, Allahabad, U.P
Mob: [protected]
[protected]

i want to unsubscribe my caller tune so call to bsnl costumer care but after holding me 20 min. they cut the call,
after that i send sms "bt dact" to 56700 to deactivate my caller tune,but they reply that my request can be perform on that time.
i also want to unsubscribe my music station service but because of there unresponsiveness i cant determine its deactivatin process.
my no is [protected]

My Phone nuber 2430887 is not working since one month. I have made complaint but no bodu camr to
attend. Now I want to remove this connection. I am totally unsatisfied by the servises provided by BSNL-Faridabad.
Hansraj Dhaga

My name is Raja. I have given a request letter in Nolambur BSNL telephone exchange requesting to transfer the existing BSNL connection to a new place. The new place is also under Nolambur exchange. I have given the request on Aug 27, 2010. But still no action has been taken

My number :[protected]

I had sent a message to 56505 ( a BSNL number) in the format prescribed by their customer care employee (ie UNSUB Job) and i had lost Rs.2 in th process.But I continued to receive job alerts for the next month also(ie September) and I was charged its monthly rent of Rs.20. So I sent this UNSUB message again and lost two more rupees but again i vain.I was terribly irritated and I rang up the customer care again.They informed me that they have registered my complaint and gave me a complaint registration number also( KL[protected]).But after just one day, i started receiving job alerts again and I'm afraid I'll be losing another Rs20 in the next month for these useless alerts.I request you to kindly free me from this trouble.
-Anju.M from Kerala

I have one NOKIA E-51 model handset and 3G activated in my mobile SIM . Mobile No is[protected].

Previously there was good working of Internet in the mobile but since last 18th August 10 there is problem like this:-PACKET DATA NOT AVAILABLE, PL CHECK NETWORK SERVICE.

Nearly five times I have received the call from BSNL Customer care (Of course on lodging complain) but no one could solve my problem as yet.

Balance in the mobile is more than Rs.450/-

Mobile connection is from DHANBAD in Jharkhand and presently I leave at CHAPRA in Bihar.

In case any more information is required please email me on:[protected]@rediffmail.com or send SMS.

Thanking You

Yours sincerely

Bhudeo Prasad Kushwaha
Complainant

MY LANDPHONE NO [protected] IS COMPLAINT. COMPLAINT REGISTRED THROUGH BSNL CUSTOMER CARE(198) Dated 17/08/10 OR92OR92...

I have been using BSNL broadband plan from almost 5 years now. But recently from a few moths i am facing alot of problems to get connected to the internet. Its like in in few minutes it gets disconnected by itself and even if i go to 192.168.1.1 and reset the modem its of no use. It take a few minutes for the internet to come back. I am using Windows 7 from almost 6 months now and i have also complained several times in the BSNL office(in ever week atleast i call them up once to come are resolve this issue) but it all has gone in wain.
Can some one help me out and tell me a solution to resolve the same.

My work is associated with web development and designing, thus it demands continuous flow of data. However, being in Bihar, there is only one option for broadband services i.e. BSNL. So, I subscribed to BSNL broadband services last month. Unfortunately, since 17th Aug, 2010, I am facing a problem, which involves my phone being dead for several working hours everyday. Thus, broadband is affected. To alleviate the problem I called up customer care # [protected] and [protected] on 17th Aug. Nothing happened. Then again I called up almost everyday. And kept getting same reply "we will look into the matter." Finally, I found some bsnl head office numbers from http://www.bsnl.co.in/directory_officer.htm and called up Network Planning-BB Official A.K. Jain on 9th september 2010 on # 23734057 and even e-mailed the problem at [protected]@bsnl.co.in. Still all effort went in vain. Today(10/9/2010) I called up three times on [protected] twice I got the reply "we will look into the matter" third time I got the reply "Mr. Ashok Kumar Singh has gone out somewhere when he comes we'll try to find out."
Now my question is "Do I give a damn which Singh or has gone out dating a dolt during work?"

Losses: Several projects and weeks of SEO + maintenance work.

Hi,
My landline number[protected] was dead since August 2nd 2010. My father who is 65 yrs old, registered complaint with BSNL Rahuri office on August 5th 2010. After waiting for 3-4 days he followed several times with the BSNL staff. It was told by the BSNL staff that they dont have manpower to fix the issue. I personally met the Mandal Abhiyanta ( or whatever post he has -i am not sure) Mr Khedkar on 14th August and he assured to help me out. Still my landline number was not working. At last on 4th of September, my landline number was strated working, thanks to BSNL's delayed service.
Now as the telephone was not working for 30 days because of the BSNL's fault and negligence, I asked them to waive the rental and whatever charges it applies in the bill. But Mr Khedkar (Mandal Abhiyanta)
simply refused and expressed inability to help. This is very serious issue and I should not be charged by BSNL for those days and instead, BSNL should be fined for negligence and causing inconvenience to the customer.

Thank you
Abhijeet Kulkarni
Rahuri

Dear CMD Kuldeep Goyal (= [protected]@bsnl.co.in)

www.bsnl.co.in =www.rajasthan.bsnl.co.in


Subject : please I want to shut down =Remove my Internet broad band connection at My telephone =[protected] =which charge is 900 Indian rupees per month ,, as I was not able to use it from past[protected] to till today[protected]=Past Three months =no used and I hope I will get paid back my 450 Indian rupees back to me from BSNL and no bill of month July ,august ,Sept , from BSNL !!?? Thanks
My address =Kishan pole Udaipur Rajasthan India 313001 ,

Now I buy BSNL another connection =EV-DO =in 2500 Indian rupees cash and then 750 Indian rupees per month charge ,=wireless data terminal from date[protected] and I found its good and working good it bill I will pay as its giving me work after pay !!??

Sir ,


please I want to shut down =Remove my Internet broad band connection at My telephone =[protected] =which charge is 900 Indian rupees per month , I hope you = CMD Kuldeep Goyal (= [protected]@bsnl.co.in)
will ask to BSNL Udaipur -Rajasthan to not sent me any bill for that internet service which I was not able to used !! from past[protected] to till today =[protected] , = BSNL= no bill of month July ,august ,sept from BSNL !!??





I hope also that BSNL will provide me my 1800 Indian rupees deposit for Modem -Internet broad band !!?? as I was paying 150 Indian rupees per month rental of modem also ( then its 1800 Indian rupees deposit ) !!?? I hope BSNL will sent me cheque of 1800 Indian rupees at my home address and will take his not working modem and charger also !!??



Thanks Yours Truly Ruhel Chisty MRACI Cchem A date[protected] cell [protected]



Pl I am one of the reviewer in J . Schizophrenia Research ( www. elsevier.com) from May 2007 . Pl I have two publications against Al-Qaida , one against LTTE =South Indian in ME=Gulf !? , few against Hindutava terror groups ,which came from real life in India !!?? Please recently = 15th April /March -2008 , my one paper=Abstract got selected in prime conference of royal society of chemistry =www.rsc.org/arf08 = Analytical Research Forum 2008, Title: Ruhel New concept to anti -chemical terror by use of speed checker AND Chemical detective sensors to stop Al-Quaida attack at Saudi Aramco AND SABIC AND Other Petrochemicals companies in Gulf and whole world , = Two publications Against Bio chemical, Chemical terror =Weapon of mass destruction =WMD .



,Pl I am one of the reviewer in International Journal of Psychology and Counseling



http://www.academicjournals.org/Ijpc AND Journal Of Public Health And Epidemiology (www.academicjournals.org/JPHE) ) and from August 2009 ., Pl I am one of the Reviewer in African journal of Environmental science and Technology =www.academicjournals.org/ajest , Reviewer in Scientific Research and Essays =www.academicjournals.org/SRE



. pl I am Indian minority +OBCS=other backward class - scientist ! ,= [protected]@sansad.nic.in, [protected]@sansad.nic.in, [protected]@tharoor.in ,[protected]@sansad.nic.in



(1) New Dimension Against Terrorism: A New Sensor (Ruhel-Sensor) Three Different Sensor's Coupling CCD (CMOS) Sensor and Rodamass Sensor (Rode of Eye) - Coupled Olfactory Sensor-Olfactory-Enzymes Sensors Chisty R =.www.iupac.org =www.iupac2003.org P,21 ( AE-1.P033),: IUPAC - CSC 2003 Scientific Program TUESDAY, AUGUST 12 , AE - Analytical/Environment – Poster Session Chair: TBA , RChisty ,39Th IUPAC Congress and 86th conference of the Canadian society of Chemistry Aug 10-15 ,2003 Ottawa ,Ontario ,Canada = Against Weapon of mass destruction =WMD .



Now ,I am member of www. psychologicalscience.org = The Association for Psychological Science (previously the American Psychological Society) ,and getting free gift of Journals = Psychological Science ,from Alan G. Kraut = Executive Director =[protected]@psychologicalscience.org ,



Pl , I have Position ,at- College=BSc ,& university level in Physics = 75% in Physics in 1989 2nd year BSc +82% in Organic chemistry 1st year ,1988 BSc, Have 78% in Integration and differential =Maths 1989 BSc www.mlsu.ac.in, India ,Nine =9 - publications –at-international symposium on Instrument innovation , Chromatography , +environmental +=+ Pittcon 2003,04,05,06=www.Pittcon.org ,EAS=www.eas.org + , IUPAC=www.iupac.org, =www.iupac2003.org ,National research council Canada =www.nrc.ca =Canadian society for chemistry =CSC , www.rsc.org/arf08 =Royal society of chemistry ,UK, RACI ,IUPAC =www.raci2010.org



Ruhel Chisty ( MRACI-C.Chem A) .



23 AA Kishan pole Udaipur –Raj , 313001



INDIA , Fax :,+[protected] attn Ruhel Chisty)



Mobile =0091-[protected] Tel: +[protected] (Home )



Emails: [protected]@gmail.com,[protected]@gmail.com ,[protected]@yahoo.com,



Passport Number:-E-6884179 Validity date =28/09/2013

Dear Sir,

Sub:Connection Shifting_Phone not working
Ph:[protected]

I have applied a broadband connection[protected] shifting on Jun 2010.But they are shifted and connected[protected]Not working) on sept 2nd 2010 but not working yet(They had taken 3 months for a connection shift). I had called several times to Palarivattom exchange .Everyday they are telling like today they will check the issue.
But iam mentaly tired from their response. please help me to connect my land line as soon as possible. I already wasted my time to call several peoples Now I have a booklet of contact number they have given for this issues(Most of them not working).

Regards
Shanu

I applied for shifting of my landline telephone[protected]from Hatigarh Chariali Echange to Christian Basti Exchange in Guwahati on 10th August 2010. But to my utter surprise the shifting has not been carried out till date. Everytime the SDO of Christian Basti assure me that it will be done within a day or two.Initially, he told that there is problem in the underground wire and the restoration work of the cable is goingon. But to no avail.

dear sir / madam

i have an bsnl connection at home[protected]. my phone is dead from 31.08.2010. i have complaint at bsnl (sec-23 exchange) on 01.09.2010. but after three days i call again than they gave me no([protected]) to call that person. i chased him about 12 times every times they gave me assurance but the result was same. then i loadged my complanit online wide (HAR/C0/2010/5472) but no action has been taken. please look into the matter. bsnl is the most bad service provider company.

thanking you
ajay kumar
h.no.2805
jawahar colony
faridabad,haryana
ph no [protected]

I am Neelam Sharma. I am a Software Developer.
I am an user of BSNL pre-paid broadband, but it is too costly for me. So I have been applied to disconnect broadband pre-paid connection on 29-July-2010, together I have applied for new post-paid plan i.e. HOME 250. When I called them many time n month of August about new post paid plan activation they said that there is some problem in server at Chandigarh we will soon connect your post paid broadband. After that I went to main office Hiran Magri Sec- 4 on 28-August-2010 there I came to know that they have lost my application, on that day the main officer named P.M jain told me to give new application of disconnecting & for new post-paid plan. I did same, write application & filled new form for post paid. From 29-August-2010 onwards

I regularly called on numbers[protected],[protected],[protected],[protected],[protected]. But they told me to call to another number for disconnecting, for getting new user id. Then I went to BSNL office Chetak Circle on 3-September-2010, here one office viewed my detail & told me that "your Pre-paid has been disconnected & post-paid is in WORKING condition please take your user id & password for configuration from[protected]. Then I got user id from one office of BSNL & configured broadband.

But I am unable to run as no Data link there (I have complaint about it). Yesterday (07-September-2010) one office came to my home for correcting data problem then he said that "Your pre-paid connection still activate so I can't configure your post-paid". He told me to give the correct state of connection today. But he said today that please call[protected], I called there but office did not came.

So I want to say that who will disconnect my pre-paid broadband & start new plan as no one in BSNL able to do this because they all are very unclear about the concept of connecting or disconnecting pre-paid in Udaipur circle. Can anyone help me as 41 days are already spent in connecting or disconnecting?? Very bad service!!!!

My complain numbers-
On 29-July-2010- 7779
On 28-Aug[protected]

The telephone No. 2325476 goes dead quite frequently and remains so for about 7-10 days before the complaint is attended. Last time the complaint was lodged on 25 Aug (phone went dead on 22 Aug) became alright on 29 Aug. Again on 4 Sep went dead (complaint No. 35404) and still not working.

I have bill plan of Rs.475 p.m.. The out of service phone renders the plan uneconomical.

Newly launched schemes by BSNL - advertised in their website BB Home Combo ULF 900 * BB Home Combo ULF 1000 * all are not available as per GM Bsnl office Trichy - Reason the newly supplied HCL PC's which the employees are not accustomed to, unable to feed and second reason -Some wrong instruction by the employees at the customer service centre blatantly arguing that these schemes are not for Trichy. BSNL please show your website to your GM BSNL office Trichy employees .

R/Sir/Madam,
With due respect I humbly want to submit my complaint regarding "FEVER service of BSNL and it's wap alliance handygo." I got a message from BSNL on my BSNL mobile number [protected] on dated 2nd August 2010, "Thank-you for your subscription of FEVER sevices and now you will get charged Rs. 8 per week for this service" till now as today is 7th September 2010 I am almost daily complaining in BSNL Customer Care to terminate this service but they everytime gave me complaint numbers and not helping me even their Senior executives use to put on hold my call for upto even 30 minutes and harrassing me by making false statements and promises of termination of the service they even most of the times gave me wrong information that cost me wastage of money and time as they provide wrong keywords to send to paid numbers of BSNL Sir I even visited and complaint in BSNL Exchange of my city but got no solution inspite of even many promises Now Plz I expect help from you as I already lost my alots of money, valued time and my trust on my mobile service provider BSNL. I even have all the complaint numbers that I got from BSNL's msg service and even the names of the employees of BSNL employees who make false promises and gave fake information. I can provide that to you also. Plz Plz Plz help me as never use this service rather they are providing free download of games. I even never applied for this service. I will be very thankful to you if you kindly help me.
Your's faithfully, Kapil Sekhri, [protected], [protected]@gmail.com

dear sirs,
i am a consumer of bsnl prepaid mobile phones since it's innaguration. i always used to recharge my account with Rs 5500/- value. when i recharged my a/c it was commited me that my call charges would be 10paise/minute. to any bsnl no in haryana. but now bsnl has withdrawal the facility. it was intimated me by a sms that a new plan has launched in which you can make local bsnl calls with 10paise/minute.in that you have to recharge with Rs 39/- voucher but when i went for recharging with the same i was told that you are not authorised to avail this facility beacuase you are availing an earlier plan. my a/c balance is more than Rs 5000/- in my a/c. what type of benefits are provided by bsnl it is not known to me. in future i will never be a consumer of bsnl. instead of having a heavy amouunt in my a/c i am making my bsnl calls at 49paise/minute. it is a matter of great shame for bsnl. that is why customers are withdrawing bsnl in all cases.