Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,
I am a new subscriber to BSNL.I applied for new connection on 30th July in the name of P.Xavier in Kurichi Telephone Exchange,Coimbatore-21,Tamilnadu.
They bring the instrument on 16th august and they verified the line using their instrument. They said the telephone will be activated in two days and they gave the number as [protected].
But till today I didn’t get the connection. I called to the exchange lots of time regarding this. Most of the time they are not picking the call .
I really dissatisfied and have a thought to apply some other network because of this poor service.

Yours,
S.Helan pradeeba
W/o P.Xavier

Dear Sir,

Ref : Tel No.[protected]
Consumer no.41952468
Home plan 250 with 2 mbps speed

This is to bring to your notice that for the past 1 1/2 months there
is a disruption of internet connection and the speed is only 1 mbps.
We would also like to inform you that we never faced this problem
ever before. We are using this internet facility for more than two
years.

we have repeatedly complaint but to no avail. When we call the broad
band toll free no. and they are assisting us suddenly even the
telephone line goes dead when they give the IP address and the sub-
net. This has happened for the past 2 - 3 days.

One more thing the technician says he can visit only from 9.30 a.m
to 5.00 p.m. This is the time when we are in the office. We need
to work on the internet after office hours therefore would request
you to please send your technician at 6.00 p.m. when we return
from office. Please let him call and confirm before visiting us.

Hoping to receive your early attention and action in this regards.

FYI the tel nos and email ids mentioned for complaints are not being
attended to and my mail to email id [protected]@bsnl.co.in had returned
undelivered. No proper point of contact for lodging complaints is given
by BSNL.

Thanking you in anticipation.

Zita D'Souza,
Mob : [protected] / [protected]

dear sir this is Dinesh ranga s/o sh. Satbir singh from barwala (hisar) , my landline no. [protected] is dead for last 1 month . i went to local office many time & registered my complaint but they does't take any action against this . .my family are very sick off this problem .so i request to u please take a suitable action regarding my problem.


thnanks

Dinesh ranga s/o sh.satbir singh
ward no. 6 saini moh. Barwala(hisar)
pin code 125121 , Haryana
mob. [protected]

BSNL has offered a package of Rs. 500/- in which customer can have free call to every BSNL no. within the LOC for validity upto one month. I have made a complain on 24.08.2010 at 5:59 PM that my main balance is keep on dedecting on calling to a particullar bsnl no i.e. [protected] of Orissa, though i have got the package recharge on 21.08.2010. I have severel times requested to the customer care to look after the matter but they are not putting any attentation to this matter though today is 27.08.2010.
They are only responsing that "your proplem has forwarded to the concerned office and it will be rectified soon, YOU HAVE TO WAIT." This is the only answer with them. They are telling that they cant do anything "YOU HAVE TO WAIT" and thats all.
It my request from the conserned people, please do something to solve my problem.

Yours Truely
Chandan Mukherjee
[protected]

I am a staff member of Gov.. Polytechnic Vennikulam, Our problem is the Broad band taken from BSNL is dead/ sleeping stage regularly. If make a complaint to BSNL Exchange, Vennikulam, the connection would 'OK' while they were coming to the premise but after a short while the problem arises. Since it is a Gov. educational institution a broadband connection is very essential connection - for collecting study-materials, Informations and Orders from the Directorate, for employee salary and other employee needs ( done by the SPARK ). Very curse to do the jobs.

Expecting emergent action for the complaint.

The Phone No. Connected : +[protected]

Dear Sir,
I had purchased BSNL EVDO CARD in bangalore for Rs 3500.00 then the tariff of monthly rental was 550.00, but when I gave it to a SDE of IMM branch, bangalore the person there has changed my tariff and number without my consent and I tried contacting all top officials in BSNL including CMD and GM through emails but it is of no use, they dont even respond and I am always told to contact some or the other person without any use, they are very sad ppl in BSNL this has been going on from almost 3 months with excess billing and trouble. They are useless bunch in BSNL kindly put some vigilance squad and set right the customer service, Not only they are useless but also very arrogant with the customers.

with due respect
sir
my landline no is[protected].but the cable is notchanged by bsnl abohar. i reported SDO room no 5 .but no reply.now i decide that i close my connection.Because of the poor coustomer-care service. there is no junction-box. cables are opened . the difficulties incriesed in rainy day.My telephone set is also be changed. BSNL abohar changed my phone with a old repaired set.this is not functioning correct. i want new one.

so sir please solve my problum.

Hi..
Today[protected] i have recharged my BSNL cellone mobile with 55/- and i got only 35/- talktime instead of 50/- with transaction ID- Transaction No: TXE[protected]

and this is happened 3 times in a row.

i recharged 110/-for [protected] on 14/8/10 and got 70/- talktime with Transaction ID- TXE[protected]

i recharged 55/- for [protected] on 6/8/10 and got 35/- talktime with transaction ID- TXE[protected]


kindly solve my issue

i also attached a file(screen layout of that website transaction) please look into that.you will find evaery details of the recharge


thank you ,
Santosh

I get the bsnl from last two months, but since starting the bsnl providers not provide the speed as they promise. now no one is resolve the problem in bsnl department i complaints this against more than 50 times and no responses. Now please help to resove my problem.
they just provide 200 kbps and they should provide 4mbps.
yogendra kumar
[protected]
D-48,sector-56 , Noida

> i have opted for the prepaid broadband plan 250 on dated[protected] for my landline no[protected].working at Hapur distt. Ghaziabad U.P.
> i have made the advance payment of Rs.2758 on dated[protected] vide receipt no.0088169 for the period 1st june 2010 to 31st may 2011.
> i have never consented for any other bb plan to bsnl except above plan for the month of june2010 onward.
> as per trai guidelines no value added service will be provided by the service provider without explicit consumer consent.
> bsnl user portal start displaying the active plan as bb 250 on dated 11the june 2010.
> the bsnl issued me the a bill for the month of june by suo moto treating the prepaid plan as defunct 125 bb post paid plan thereby allowing me the free usage 150mb istead of 1 gb as admissible under 250 bbplan.
> the bsnl have delibrately levied the chages to the tune of Rs 683 + taxes.
> again for the month of july 2010 bsnl have issued me the post paid 750 bb plan bill without my consent and knowledge.
> no of complaints have already filed with the GM Ghaziabad and S.D.O. Hapur but it does not yield any result so far.
> I want the authority letter which permit the bsnl to suo moto levy a plan without the consent and knowledge of consumer.
> please waive the suo moto demand. or show the consent leter and dotsoft data of bsnl about active plan for the disputed months.
Mrs karuna Gupta
[protected]@gmail.com

Phone no 2274681 is non-functional for more than two months. Line man Mr.Ram Kishan has visited once and restored the line about ten days ago but it again went out of order within a couple of days. Whenever we try to log in the complaint, the standard response is that it is out of order due to technical reasons. While trying on this number, we get the normal ringing, which does not connect to the telephone. Can something be done?

Looking forward to a positive response.

Dr. Harminder Prasad

unsubscribe wap service from 58888
sir i have accidentelly subscribe the wap service from 58888 . service name is HOT SIZZLERS of Hot Models from hrtrp://wap4.indiatimes.com/wapsub.htmlt=subwapmodel30&p=dd&a=1 actress of the day and they charge Rs 30 per month. now i want to unsubscribe this service but i am unable to unsubscribe this service so i request sir please unsubscribe this service my mobile no is [protected] .i will we very thak full

Sir,

My Landline No is 2653 2056

I Want Bill Statement Details

Thanks

I submitted an application for broadband connection on may 22,2010.
since then i went to the bsnl office & i reminded them many times times, they also gave me written confirmation after no action is taken i emailed the higher authorities also & they mailed back telling that they will take some action and i will get the connection soon. but till now nothing happened. i m still waiting for the connection.

Dear Sir
Please note that my mobile no [protected] is associated with one subscription service “ONMOBILE Laughter service” without my consent. When I called to call center [protected], I was told by your executive that this service is activated by me only. I am surprised if I do not know about the service how I can subscribe the same. But anyway I requested to discontinue any service subscription twice.
It was shocking to note that again you have deducted Rs.20 in lieu to “onmobile” subscription.
This is clear cheating that without any consent you are deducting money from my prepaid mobile account.
Please stop immediately the “ONMOBILE” pack or any pack on my mobile. Otherwise I shall be forced to go in consumer court as advised by your call center executive to protect myself from cheating.

Best Regards
Prit Pal Singh Bhanot
[protected], [protected]

My Phone No. is[protected]. I have complained twice in the last week. No action is taken as yet ? Who is accountanle in this country ? MPs are hiked their salary 400%. But common man get. Raja is responsible for this. He cannot stand for common man he should quit the job immediately. BSNL is charging Rs. 180 per month. Last 14 days my phone is not working . I want to know whether I have to pay Rs.180. This is the way so called superpower is behaving. I request once again to take action immediately.

I m Dr Vyomesh Chitravansh , Advocate from Varanasi. i subcribed a prepaid BSNL connection no. [protected] in April 2010. generally i use this nr for my usb modem for my PC Internet connection . till july i recharged it by internet pack of Rs.225/- unlimited monthely charges. On 17th july i recharged it by internet pack of Rs 96/- monthely recharge for 1 month. but due to unnesessary reasons my net connection validity ended on 10 august 2010. i called to customer care [protected] but i did not get any satisfactory answer.

again i recharged it on 13 august, but it is not working properly and *123*2# is not showing the validity of my package. even on using of internet and GPRS BSNL is deducting the amont from my call values amont. WHY IT IS SO?
Today i called to BSNL customer care at 6.08 pm and 6.09 pm , It was very interesting that i found the IVRS answer" the incoming call facility is not available on this number"
no body is available for give me the reasons and i m unaware that why BSNL is deducting my basic ammount and what is the validity of my internet package?
WHAT SHOULD I DO?

I have the bsnl dataone broad band connection. However, I am not able to change the clumsy user id and the original password. I have tried loggin on to http://10.240.43.216 as per the user guide but the good damn site does not open. then i read some where and tried logging on to www.sancharnet.in/dataoneredirect.htm but in vain. i am afraid that some one may crack the password if i do not change it frequently.

can some one help me out

i am using BSNL Broad band connection. i took new new connection on feb-2009. and till now i used only some 6 months of net correctly. remaining time i suffered from line fault and disconnections of the service. even after giving many complaints to JTO and SDO of respected persons they failed to take necessary action to repair my line. and billing is continued even my disconnection and repair period.
can anybody suggest me to get coeercted my problems about BSNL service. to whom to contact.?

Date : 24.08.2010

To
The AGM,
BSNL telecom,
Bangalore.

Dear Mr A. P. Bhatt & Mr. H.P. Nagaralkar,

My wife had personally given a request for disconnecting the landline connection on date19/06/2010 at BSNL office and the request was received the same day. We surrendered the handset at BSNL office, Gandhinagar on dtd 21/07/2010 . But still we are receiving phone bills with Monthly rentals charged. I have till date not received any information from the dept on this.

We are not paying the bills after 19/06/2010, and help me in reimburse the deposit amount completely.

Telephone # 22341758
Name: Sarika A Jain
Address: # 11, 2nd floor, 6th cross, Killari main road,
Chickpet, Bangalore – 560053.