Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I(Mitrajit Chatterjee ) has taken broad board connection[protected] from BSNL(calcutta Telephones ) and the plan is 1350/- per month, but from last 4 month i am unable to use the same as every alternet day this connection is getting faulty, I have lodge several complaint for this but no action has been taken , when i enquered from technical department , it was know that there is some big fault in this exchange for which there is no proper supply of power so this is getting faulty every alternet day, & no action has been taken to solve the issue , would request you to help me in this regards

Thanks & Regards

Mitrajit Chatterjee
[protected]

To,
The Regional Manager,
BSNL, Aurangabad,
Maharashtra

From,
Kallippara Bhaskaran Thomaskutty,
Plot no.3, N-9 H,
M-2 road, Hudco, A’bad.
Land line no[protected]
Consumer no.- 3118756.
email: [protected]@gmail.com

Subject : getting justice from the apathy of officials.

Honorable Sir,
I am a consumer of BSNL. At the same time I am a victim of apathy of the employees of BSNL.
My landline phone was disconnected in the year 2007. When I went in to the nearby Harsul T point BSNL office I was told to go to Mukundwadi head office. There in the head office I was informed if you pay Rs. 178/- you will get your phone re-connected. So, I went to the BSNL office beside Jalna Road and paid Rs. 178/- on 30th April 2007. Bill no. is 99044/30. The copy of it is given below:


For my great surprise the next day my land line got activated. The whole family was very very happy. But our joy did not last more than one day. The very next day again my landline was disconnected. Then I paid no heed for almost one year.
Again I felt like getting my phone connected I used to go to Harsul T point BSNL office.
They finally told me to pay Rs. 844/- and your problem will be solved permanently. I reluctantly decided to pay that amount on 16th August 2008. I paid Rs 844/- bill no. is [protected],25,26,27.




Again the next day my phone got connected. We were again very happy. But automatic reminder calls came repeatedly and warned me to pay the bill. It also comforted by saying “if you paid the bill please ignore this call”. As I already paid the bill, I ignored those calls. But for our utter disappointment our landline connection was again disconnected after one month.
I kept on contacting and requesting BSNL Harsul T-point office and Mukundwadi head office umpteen occasions, but all in vain. Finally, one man from the BSNL Harsul T-point office kindly informed me though I paid the bill there is no entry of that amount in their computer. That was the last official information I got. I did not know whom to contact further.
But the main problem I face is after paying the bill what else I should do to get the entry of the amount into their computer? Is it my job entering the amount into the computer? Should I pay extra amount for computer entry? All these are the questions I have no answer.
I don’t understand why the landline employees of BSNL are treating innocent people like me in such an irresponsible manner. When telecommunication took India by storm and global giants of handset and cell phone manufacturing companies are competing to invest in Indian telecommunication field to reap heavy returns to their investment. It seems that the employees of BSNL are absolutely unaware about what is happening around them and the huge loss incurred to the departed because of their fault.
Honorable sir, is there any way out for me? Is there any provision in BSNL for me to get my landline phone reconnected again (not for one day or one month, but on the regular basis.) If there is no option at all remaining for victims like me it is my humblest request that please let me get my money and the deposit back so that let my soul escape from the BSNL landline trap permanently.
I hope that at least you will pay attention to my grievances. I conclude here with high expectation of your favorable response to a victim like me.

Date: 9th August, 2010
Place: Aurangabad, Maharashtra
Yours faithfully, K.B. Thomaskutty

Sir,
I have been registered to BSNL 500 COMBO PLAN for the last 1 month. BSNL promised better speed and usage during the free hours i.e. 2.00 am to 8.00 am. But from the last week I am really disappointed. I am not enough speed not enough to even open a simple Google Homepage. I agree that there can be heavy usage but BSNL should take care of it. After all we are paying them the bills for our usage. If we are not able to have proper usage as promised by BSNL then whats the use of sponsoring big ads stating good broadband speed.

I switched from Broadband 250 PLAN to 500C PLAN hoping to make proper usage since I have to deal with many softwares for my projects. Hope my complaint will be considered.

Please provide the service BSNL promised.

Thank You

ISSUES WITH BSNL CONNECTION for quite some time[protected] BUT NO ACTION HAS BEEN TAKEN BY TELEPHONE TECHNICIANS SO FAR. I HAVE THE LANDLINE CONNECTION 2 FROM BSNL FOR OVER 12 YEARS. I HAVE LOGGED SEVERAL COMPLAINTS BUT NO ONE BOTHERS TO ADDRESS THEM. I DON'T THINK IT IS WORTH A DIME I AM PAYING. EXCEPT THAT YOUR BILL IS ACCEPTED BY GOVT DEPTS. IT TIME EVEN THE GOVT SHOULD STRIP THIS PRIVILAGE OF BSNL, THEN BSNL WILL REALIZE THE HOW MANY CUSTOMER ACTUALLY WANT TO STICK WITH YOU. ITS NOT PERSONAL BUT SEEMS LIKE BSNL HAS BECOME A LIABILITY FOR THE COUNTRY BY NOT PROVIDING THE SERVICES AND CAUSING SO MUCH ON PRODUCTIVITY LOSS FOR THE COUNTRY EVEN AFTER PAYING FOR CONNECTION. IF SOMEONE IS READING THIS AND HAVE GUTS SHOULD CONTACT THE D.E OF MUSHEERABAD AND MAKE HIM TO TAKE SOME ACTION AND PROVIDE AN UPDATE BACK TO YOUR DEPT.

sir,

my mother alone at home only the lifeline is phone - [protected].
the phone not working since the mid of july. authorities found the fault but not rectified the problem.please rectify as soon as possible

thanking you
your truly
hareendra das

this is to bring to your notice that the bsnl landline number[protected] located at karmik nagar, dhanbad is out of order for more than a week. attached to it is the bsnl broadband connection which is not functioning simultaneously. the complaint has already been made for more than a week, and constant reminders are also given but there is absolutely no response from the side. non working of both the ladline and broadband is adding great trouble to the scene.

we expect a speedy response from your side.

D. Bihari
Dy Chief Engineer
Central Coalfields Limited

Sir , I am using the BSNL prepaid mobile no. [protected]. i have not requested for any value added service, while i am being charged for every day. i receive the unasked 'Masala jokes', which put me in an awkward position.
There is another message which says i am being charged Rs. 19/ month. Please do something to deactivate such services. Thank you.

Kulwant Grewal

DEAR SIR,

MY BROADBAND LINE CONNCTIVITY 'ADSL' LINE CLOSED ON 06/08/2010 8.15 AM, I BOOKED MY COMPLAIN ON 198 / 27481260 WITHIN HALF AN HOUR FROM THE PROBLEM OCCURE, I DONE PERSONNALY VISIT TO THE NARANPURA TELEPHONE EXCHANGE ON 11.00 AM BUT TILL TIME 07/08/2010 3.38 PM MY PROBLEM NOT SOLVED AT ALL, I LOST MY BUSINESS INCOME FOR 06/08/2010, I HAVE SHRE TRADING SUB BROKERSHIP MY DAILY INCOME IS RS 3000 , IT IS NOT A MATTER BUT THE COMPETITION AND AFTER ALL I AM THE RESPONSIBLE TO MY CLIENT AND THERE TRADE . YOUR DEPARTMENT NOT GIVEN ANY PRIORITY , AND WORTHLESS RESPONSE FOR ME, MY CONTACT NO IS [protected], 27491014, IF ANY REASON I MISSED TO PAY MY BILL ON DUE DATE , THEN WHAT IS YOUR DEPARTMENT BEHAVE TO ME?????

Respected Sir,
I have the bsnl Connection.My number is [protected].I have received msg from you if you wish cancel this service click here http/:wap.mauj.com/sf/sub3/unsubi.php?subid=949. But I can not Seen of this address related of this Problem. So please deactivate of your plan subscription of model.

Thanks,

my lamd line telephone[protected] is dead since 02/08/10, i have registerd complaint on BSNL toll free number 168, and met personnaly in department office MIDC Tarapur with concern person twice, but still my phone line is dead. non of the action is taken by BSNL.
In our MIDC tarapur, dist thane, MS area, the services provided BSNL are very bed.
No action on most of the complaints, and people returning their instrument return back to BSNL.
Even big companies also suffering from trouble.
Will there be improvement in situation?
Manish Tambat,
Ratnasagar Complex , MIDC Tarapur, opp-TAPP gate, Thane, MS.
[protected]@yahoo.com

I registered for Do Not Disturb (DND) in Bharat Sanchar Nigam Limited (BSNL) a few months back. For the details, i had called the customer care and as per their instructions i sent a message in the format needed and i received mail saying that my request was confirmed. But i never got the complaint number; which they were supposed to give within utmost 10 days. (For other service providers you will get it in matter of seconds).

A DND request is supposed to be active within a maximum of 45 days. As it did not happen i tried registering again with no result.

The problem is that you cant even complaint about your DND activation because you wont get a complaint number when you register which is needed for DND activation complaints.

And then now off late i think BSNL do not deploy customer service officers anymore. The customer service number is [protected] which is an automated service which is supposed to redirect us to a customer service officer on following the instructions. But it will never connect or there will not be any officers for helping us.

Sir,
My telephone No is[protected].
The tele was noisy for last 30 days or so and became very noisy for last 15 days. a complaint was lodged about two weeks back. after about 3/4 days one lineman contacted us on same noisy tele with an assurance that he would rectify the same immediately but might take maximum 1 or 2 days.Nothing happened and last four days the tele is totally 'Dead'.the complaint No is - R 6439.
May I request BSNL fault control staff or the resposible officials to kindly take action to put the Tele on road!
I am sure the action will be taken within a reasonable period - say 2/3 days maximum or I am asking for too much???
Thanks!
Colonel(Retd) T K Datta
Mahavir Vikas
Salt Lake, Kolkata - 700106
Mob [protected]
06 Aug 2010

A.A.Rasheed
[protected]
Ambazhathil house
Eloor North (Depot road)
Udyogamandal P O
Ernakulam

sir,

I had applied to transfer my BSNL landline from my family house to my new house, ie, three house before my family house. I applied now more than two months ago but i haven't get the connection till now.

I am working in Dubai, and during my vaccation I went personally to the Eloor Telephone Exchange and submitted the application to the JTO and she assured me our staff will come to your area and do the needful as soon as possible. Again I went two times to her office during my vaccation time. Now my wife and kids are alone in the house. She also called the office many times and went personally to the office. Before they told her they will come and transfer soon, then they told her transfer of the landline is not possible now because we donot have service cable, after 45 days they called and informed her we will provide new cordless connection with new number. she told her we want the same number and we have the broadband connection also.

Eventhough we have mobile connection most of the time we are using the land line, and internet facility.

Now more than two months we are paying the landline bill and the broadband bill

Kindly do the needful to transfer my landline connection.

My Address
A.A. Rasheed
Fireman
Dubai Aluminium Company
Dubai-3627
Email : [protected]@yahoo.com
Mob : [protected]

I purchased a BSNL 3G USB modem from BSNL telephone exchange on 3 august 2010 against cash payment of Rs. 2500/- and used a 2G sim for 2 days. On 5 August I purchased a 3G sim and got it recharged and activated with total payment of Rs 180. When I used it on 3G modem, I got only 200MB free usage against the 6 GB plan advertised on BSNL website. According to BSNL promotional offer, those customers purchasing USB data card from BSNL and use 3G sim and get it activated get 1GB/Day and 5 GB/Night free usage for a period of 2 months from the date of purchase.

http://www.bsnl.co.in/service/3G/3GHomepage.htm

The cost of this plan otherwise would be Rs 606 per month. So I get Rs 1212 free internet usage from BSNL. But I have not been provided with this facility. So I want to register a cheating/fraud and denial of service charges against the company.

When I called 123 from my BSNL mobile no. the automated response came that 3G has not been activated on my mobile. While from the exchange computer, it shows to be activated. The customer care executive Mr. Prashant told that once my complete documents were faxed to main office, I will get the service. But officials at BSNL denied any such conditions.

The SDE at yamunanagar division told that they have not received any official letter from BSNL regarding any such offer and if it were so, it should've been automatically activated.

So I want to register a complaint, ask BSNL to provide this plan for 2 months or Refund the value of amount Rs 1212 or at the worst refund my amount of Rs 2500 and take the USB modem back.

Sir,
I am Mrs T.Perarasi working as a Asst.Prof.in an engg.college.last month at 6.06.10 i have received a call from Bsnlindiagames and he said that we are giving a offer that states ,it is a onemonth free trialgames from indiagames , he said that there will be no charge for one month at the end of the month we will call u to confirm the subscription .today we received a call from india games about the confirmation and we said to cancell the subscription.so please accept my complaints and cancel my subscription,my telephone no is
[protected]
thanking you
regards
T.Perarasi

Dear All,

BSNL is not good at customer satisfaction. None of there employees are good at work to generate [censored] reports.

Last month on 26 july 2010 i have fixed a new BSNL BROADBAND CONNECTION at my home looking a very exiting scheme. But from that day onwards i ma not able to use mu net regular fro 1 hour.

I have informed it to there customer center by not one hasent yet arrieved to solve it.

Even no. provided by BSNL for complaints is fake

Sec-16
Mr.Rajender Singh
SDO
[protected]
[protected]
11
Sec-29
Mr.Rajender Singh
SDO
[protected]
[protected]

it get connected to school.

You can look from this that yeh kabhi nahi badle gei.

So frnds it is a request plz dont by BSNL BROADBAND CONNECTION. Pay more but go for some other.


Thanks

I am getting daily messages from the service 52906001 in the name of sloka-chant and deducting Re.1/ per day. I want to stop this message further. I sent a message as UNSUB ALL to 52906. But the reply coming as 'message sent failed'. I have no idea to stop this. Kindly arrange to stop this message immediately.My mobile number is [protected].

Without giving regular land line bill they impose fine

Sir,

I have lost my origional bill for the month of April & May 2010. Whether i have deposited the said bill but lost origional.

Hence requesting you please provide copy of bill...

Tel.no.[protected]
Name - Manoj Choudhary s/o Gopal Ram
Address - SEVA SADAN BHAWAN BAGRIYA KA CHHABILI GHATI BIKANER

Bill no. = T[protected]
A/c no. RJBIKZ[protected]

Regards
Manoj Choudhary
Mob.[protected]

Sir,
I am prepaid customer of BSNL having mobile number [protected]. I want my call detail for the month of June 2010..plz send my call detail as quick as possible on my mail ID - ([protected]@gmail.com)
With Regards,
Surender Thakur.