Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir/Madam,
I am a retired Dy. Secy. (Administrative Service) to Gov. and patient of bypass surgery. Both my wife and I have been suffering from lots of incurable and hard-curable diseases for long. We have no sparable suitable person to represent us in any office in need. I have a Calcutta Telephones' CellOne Mobile Tel. No. [protected]. Our lives have been made really a hell due to increasing number of commercial SMSs including ones of sexual invitation and the SMSs do come after almost every 10 to 20 minutes. I requested the Customer Care Centre of CellOne over Tel. No. 123 in Nov. last, an operator advised a way that I followed instantly with no result. Then I lodged a complaint over the same Tel. No. 123 with no result also. Then I sent e-mails to CGM, Calcutta Telephones and others concerned and expectedly with no result and no reply. Kindly do the needful.
Regards.

dear sir, i will lost my teliphone uid number ; my phone number is 2321222
plz. send me my uid nu. on my email.: www.[protected]@yahoo.com

Dear Sir,

My landline No[protected] is not fuctioning since 4 months. I am working in Qatar and my parents has given complaint to Nadapuram telephone exchange several time and no action has been taken till date. Kindly request you look in to this matter and rectify the fault as soon as possible.

Thanking your

T.K. Haneefa
Doha, Qatar
Mobile :+[protected]

I have faced problem with Teracom LW272 usb data card. Though BSNL in their site demanded the "DATA SPEED" of this kind of modem as "3.6MBPS", while connecting the same in the internet it shows "Max Received Speed 48KBps". I have given the complain to BSNL customer care, but they were not able to give any solution. I have written a mail to Teracom sales department, but still now they are silent.

Is there any solution of this problem? Otherwise stop making us fool.

Anupam Basak

[protected]@hotmail.com

telephone dead
My telephone details is[protected].
From last 30 days, telephone is dead.
I have complained throughfault reporting.
There was no response.
we given complained him for the dead telephone. but no staff of bsnl has yet come to rectify the problem.
This is a pathetic condition of bsnl services in this competitive time.
If still my complaint is not sorted out,
I am planning...

While Surfing Or Downloading Using Bsnl 3G It Disconnect Automaticaly in 1 or 3 min ... i am getting good speed with my 5320 .. around 2.24 mbps (speedtest.net chennai server ) to fix this problem i call bsnl coustmer support they handover call to 3g dept ... but they dont know about it they are telling BLA BLA BLA ....:( ....

But i got solution .... http://www.techportal.in/2010/05/bsnl-3g-disconnect-automatically.html

Sir,
I have submitted application(Refrence No KLP 30561& KLP 30562) to shift my landline phone[protected] at my new residence and it was assured by the official that it will be shifted in 2/3days but after 25days it is not shifted. I have gone to the office personally again to see the status and they again assured to shift the phone in 2/3days but still after 25days it could not been transferrred.
Kindly look into this

I've apply for my home telephone shifting within same exchange. It has been 20 days I applied but BSNL excuse for time delay and doing nothing not even contact me.

Sir, I was a customer of BSNL. I was having a land line Telephone under Dhar road Exchange . My phone Number was 244844. I deposited my connection & telephone set on date 14 July 2008.I paid the bill up to last day that was 07/07/08, still the authorities in the office bounded me to pay rupees 300/-.After assurance from the authority that same will be refunded along with security deposits.My T/R is of dt 14/07 /08. My A&S No is...

Its purely harassment by BSNL Greater NOIDA.
My phone no. 2321674 was dead for four weeks. After lot of chasing and repeated complaints, it starts ringing. But to surprise the sound is disturbed, therefore it is as good as dead. So again we have to waste time in chasing the BSNL staff.
Is there any responsible officer in Delta -1, BSNL Greater NOIDA office, to do the needful.

regards
Pradeep Varshney
BSNL landline no.[protected].

sir / madam
i have internet connection from bsnl broadband home plane 750+ three months ago. i will pay for that 780 / month not including telephone bill. but it was not working properly i will compliant to edava telephone exchange they will did not mind. and again i was speak with them by telephone. one person came in my house and he saying line complaint like they will not finishing that complaint
my problem is modem link was not study some time s its working some time is not working it was not a good service from bsnl and please take some action for me
by noushad
varkala

i have recharged my bsnl cell one sim card with a top up of rs.300/- through mobile banking facility provided by state bank of hyderabad on 25/05/2010. my phone no. is [protected] and i got a message that the transaction has been successful and rs. 300/- was deducted from the account. But my phone has not been recharged with the amount. the reference no. of the transaction is (oxi transaction id) is[protected]. and another reference id is[protected]. when i contacted the customer care by dailing [protected] the executive did not give me any proper reply, then he transferred my call to one mr. m. sribalu who did not even take my complaint, and did not give me any complaint no. saying that the reference no. is wrong. When customer care itself declines from taking a complaint from the customer and rejects on giving me a complaint no. then whom i have to complain. it is not the case of rs 300/- but the one mr. sribalu who said he was speaking from banglore ( wonder why bsnl is not having a customer care for people of AP in AP) cut my phone intentionally when i was speaking to him and again when i called him, he said that he will give a complaint on me. BSNL DOES NOT TAKE COMPLAINTS FROM CUSTOMERS AND ON THE OTHER HAND THEY ARE THREATENING THE CUSTOMERS THAT THEY WILL BOOK COMPLAINTS AGAINST THEM. i want justice, your justice and i want is at the earliest. and i sincerely believe in the saying, justice delayed is justice denied.

Dear Sir,

I am a subscriber BSNL Landline phone connection under Kaniyapuram sub division of the Trivandrum rural. My telephone number is +[protected]. I am not receiving telephone bill since 6 month despite my follow up with Thonnakkal post office. Non receipt of bill cause delay in paying the bill in time. Late payment force me to pay penalty. This type of delayed payment settlement are handled by BSNL Pattom office which is more inconvenient. The nearby Post office will not accept payment without telephone bill.

My address is
E. SALIM
SAJAM MANZIL
MANGALAPURAM
THONNAKKAL POST
TRIVANDRUM DIST
KERALA 695317

Please assist me to receive the bill through post office well in time.

regards
E. salim

Dear Sir/Madam


I have deactivated Music Station service for my mobile [protected] on dated approx 20th April 2010. Moreover I got confirmation from BSNL that service has been deactivated successfully but the charge been deducted for the same service after its deactivation. While talking to Customer Care they are unable to find out mistake and also stated that money deducted (Rs. 19) will not be refunded in future. Please take a legal action for this.

In anticipation of your kind response

Regards
Sunil Kumar
Faculty, Computer Science
BBSCET, Allahabad
Mobile No. [protected]

I got an SMS from 12630035 numbers saying you can chat with people without mentioning the mobile number by subscribing to the facility for Rs.30/- per month. in this connection a made a call to customer service to provide block such type of messages from your side they said to me please call to 1909 and ask to block marketing calls, I made a call to 1909 and request to block the marketing calls they accepted my request and wait for 45 days to activate this I waited 50 days still the messages coming to my mobile. Again I call to 1909 and asked for status of blocking marketing calls on my mobile they verified and said to me unfortunately the request is not activated please do the request again, at that I made a second request to block the marketing calls they said wait for 45 days now the 45 days time period is over but marketing calls is not blocked I made a call to BSNL customer service center and explained my problem starting to ending they listened and finally they said to me 1909 service is stopped and no DNC service is available in BSNL Mobile. I checked PDNC status on http://pdnc.bsnl.co.in/registerPhnNoforDNC.aspx web link my mobile is registered in 2 Months back and confirmed the registration. I went to BSNL Cell One Office and asked for PDNC service they also checked the same link and said to me your mobile is registered 2 months back and confirmed, they said to me in my hands we register a complaint against this and wait for 2 to 3 days to take time, again this time is over still I getting the marketing messages from BT service. Please help me.

Is it possible to register a complaint in consumer forum regarding this.

Thanks
Kumar

I have applaid for a new land line connection from BSNL on 17th april (work order no[protected] days over and they were unable to give the connection even after frequent visiting to the concerned telephone exchange(shankarpuram exchange) and bringing up the issue with the responsible authorities including the divisional engineer but nobody is taking any interest in solving the problem.
Utter neglegence and irresponsible from all the conserned BSNL executives.

My cell No. is [protected]. I am receiving unwanted massages regularly like showing from BP-51819, BP-51615, BP-55666, BP-54000, BP-55888.

Dear Sir,

In reply to my below complaint, Today i have received one SMS from BSNL saying that "Your Broadband usage has reached 100% of total free usasge". When for last whole month I hardly got the Net connection, how would be the Free usage limit of 2.5 GB got exhausted ?

My request is to check my connection if the same been misused somewhere?

Thanks in advance

Dattatray Shinde
[protected]
[protected]
[protected][protected][protected][protected][protected][protected]



BSNL Ambernath - Broadband
Posted:[protected] by dattatray.[protected]@gmail.com Send email


Broadband connection not working
Dear Sir,

I am resident of Ambernath (E). My BSNL Telephone number with the broadband connection is[protected]. I want to inform you thet my Broadband connection has not been working properly since more than last three weeks. I have lodged compliant twice. The person from the BSNL office visited two times. Whenever the person comes the line was working properly. But after that, again the same problem appears with the error that the “Network connection is unpugged”. In nights, the connection does not happen only. My humble request is that the problem should be cleared as permanent solution.

Please look in to the matter.

Thanking you.

Dattatray Shinde
108, Siddhi Apartment
Near Navre Nagar
Ambernath (E) 421501
Tel –[protected]
Cell - [protected]

Daily i'm receiving more than 10 sms from 59595. I don't know how to stop this service. I have sended STOP message to 59595, but no response, and then i tried UNSUBSCRIBE to 59595, I had received message like as given below.

"due to techical issue, we are not able to process your request. please try again."

I've tried up to 12 times (for each time they deducted Rs 1.20 per SMS)

No use in sending unsubscribe message. still i'm getting message from 59595.

My phone number is [protected], I live in Shrirampur, dist - Ahmednagar, Maharashtra.
I got the broadband service about a month ago, and have been facing disconnections since then. I work full time, and my work (job) is entirely online. I depend on internet like anything, but BSNL had been so careless about their customer's needs. I face the disconnections almost everyday, it varies from 5-10 minutes to whole day. It is costing my job, when I launched complaint, the representative gave me another phone number to call, when I called that number, he gave me third number to call, which I couldn't call, as I received the message that the phone is not active. I have been calling their land line number during working hours but no response, how can they be so careless. I am so furious at this moment as I just faced another disconnection a while ago, and then decided to write an email to top authorities of BSNL, but I wasn't successful in finding their email address or another phone number where they could help me with this. IF they can not provide a good service they don't have any right to stay in the market.