Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir / madam
i have internet connection from bsnl broadband home plane 750+ three months ago. i will pay for that 780 / month not including telephone bill. but it was not working properly i will compliant to edava telephone exchange they will did not mind. and again i was speak with them by telephone. one person came in my house and he saying line complaint like they will not finishing that complaint
my problem is modem link was not study some time s its working some time is not working it was not a good service from bsnl and please take some action for me
by noushad
varkala

i have recharged my bsnl cell one sim card with a top up of rs.300/- through mobile banking facility provided by state bank of hyderabad on 25/05/2010. my phone no. is [protected] and i got a message that the transaction has been successful and rs. 300/- was deducted from the account. But my phone has not been recharged with the amount. the reference no. of the transaction is (oxi transaction id) is[protected]. and another reference id is[protected]. when i contacted the customer care by dailing [protected] the executive did not give me any proper reply, then he transferred my call to one mr. m. sribalu who did not even take my complaint, and did not give me any complaint no. saying that the reference no. is wrong. When customer care itself declines from taking a complaint from the customer and rejects on giving me a complaint no. then whom i have to complain. it is not the case of rs 300/- but the one mr. sribalu who said he was speaking from banglore ( wonder why bsnl is not having a customer care for people of AP in AP) cut my phone intentionally when i was speaking to him and again when i called him, he said that he will give a complaint on me. BSNL DOES NOT TAKE COMPLAINTS FROM CUSTOMERS AND ON THE OTHER HAND THEY ARE THREATENING THE CUSTOMERS THAT THEY WILL BOOK COMPLAINTS AGAINST THEM. i want justice, your justice and i want is at the earliest. and i sincerely believe in the saying, justice delayed is justice denied.

Dear Sir,

I am a subscriber BSNL Landline phone connection under Kaniyapuram sub division of the Trivandrum rural. My telephone number is +[protected]. I am not receiving telephone bill since 6 month despite my follow up with Thonnakkal post office. Non receipt of bill cause delay in paying the bill in time. Late payment force me to pay penalty. This type of delayed payment settlement are handled by BSNL Pattom office which is more inconvenient. The nearby Post office will not accept payment without telephone bill.

My address is
E. SALIM
SAJAM MANZIL
MANGALAPURAM
THONNAKKAL POST
TRIVANDRUM DIST
KERALA 695317

Please assist me to receive the bill through post office well in time.

regards
E. salim

Dear Sir/Madam


I have deactivated Music Station service for my mobile [protected] on dated approx 20th April 2010. Moreover I got confirmation from BSNL that service has been deactivated successfully but the charge been deducted for the same service after its deactivation. While talking to Customer Care they are unable to find out mistake and also stated that money deducted (Rs. 19) will not be refunded in future. Please take a legal action for this.

In anticipation of your kind response

Regards
Sunil Kumar
Faculty, Computer Science
BBSCET, Allahabad
Mobile No. [protected]

I got an SMS from 12630035 numbers saying you can chat with people without mentioning the mobile number by subscribing to the facility for Rs.30/- per month. in this connection a made a call to customer service to provide block such type of messages from your side they said to me please call to 1909 and ask to block marketing calls, I made a call to 1909 and request to block the marketing calls they accepted my request and wait for 45 days to activate this I waited 50 days still the messages coming to my mobile. Again I call to 1909 and asked for status of blocking marketing calls on my mobile they verified and said to me unfortunately the request is not activated please do the request again, at that I made a second request to block the marketing calls they said wait for 45 days now the 45 days time period is over but marketing calls is not blocked I made a call to BSNL customer service center and explained my problem starting to ending they listened and finally they said to me 1909 service is stopped and no DNC service is available in BSNL Mobile. I checked PDNC status on http://pdnc.bsnl.co.in/registerPhnNoforDNC.aspx web link my mobile is registered in 2 Months back and confirmed the registration. I went to BSNL Cell One Office and asked for PDNC service they also checked the same link and said to me your mobile is registered 2 months back and confirmed, they said to me in my hands we register a complaint against this and wait for 2 to 3 days to take time, again this time is over still I getting the marketing messages from BT service. Please help me.

Is it possible to register a complaint in consumer forum regarding this.

Thanks
Kumar

I have applaid for a new land line connection from BSNL on 17th april (work order no[protected] days over and they were unable to give the connection even after frequent visiting to the concerned telephone exchange(shankarpuram exchange) and bringing up the issue with the responsible authorities including the divisional engineer but nobody is taking any interest in solving the problem.
Utter neglegence and irresponsible from all the conserned BSNL executives.

My cell No. is [protected]. I am receiving unwanted massages regularly like showing from BP-51819, BP-51615, BP-55666, BP-54000, BP-55888.

Dear Sir,

In reply to my below complaint, Today i have received one SMS from BSNL saying that "Your Broadband usage has reached 100% of total free usasge". When for last whole month I hardly got the Net connection, how would be the Free usage limit of 2.5 GB got exhausted ?

My request is to check my connection if the same been misused somewhere?

Thanks in advance

Dattatray Shinde
[protected]
[protected]
[protected][protected][protected][protected][protected][protected]



BSNL Ambernath - Broadband
Posted:[protected] by dattatray.[protected]@gmail.com Send email


Broadband connection not working
Dear Sir,

I am resident of Ambernath (E). My BSNL Telephone number with the broadband connection is[protected]. I want to inform you thet my Broadband connection has not been working properly since more than last three weeks. I have lodged compliant twice. The person from the BSNL office visited two times. Whenever the person comes the line was working properly. But after that, again the same problem appears with the error that the “Network connection is unpugged”. In nights, the connection does not happen only. My humble request is that the problem should be cleared as permanent solution.

Please look in to the matter.

Thanking you.

Dattatray Shinde
108, Siddhi Apartment
Near Navre Nagar
Ambernath (E) 421501
Tel –[protected]
Cell - [protected]

Daily i'm receiving more than 10 sms from 59595. I don't know how to stop this service. I have sended STOP message to 59595, but no response, and then i tried UNSUBSCRIBE to 59595, I had received message like as given below.

"due to techical issue, we are not able to process your request. please try again."

I've tried up to 12 times (for each time they deducted Rs 1.20 per SMS)

No use in sending unsubscribe message. still i'm getting message from 59595.

My phone number is [protected], I live in Shrirampur, dist - Ahmednagar, Maharashtra.
I got the broadband service about a month ago, and have been facing disconnections since then. I work full time, and my work (job) is entirely online. I depend on internet like anything, but BSNL had been so careless about their customer's needs. I face the disconnections almost everyday, it varies from 5-10 minutes to whole day. It is costing my job, when I launched complaint, the representative gave me another phone number to call, when I called that number, he gave me third number to call, which I couldn't call, as I received the message that the phone is not active. I have been calling their land line number during working hours but no response, how can they be so careless. I am so furious at this moment as I just faced another disconnection a while ago, and then decided to write an email to top authorities of BSNL, but I wasn't successful in finding their email address or another phone number where they could help me with this. IF they can not provide a good service they don't have any right to stay in the market.

Sir/Madam,

My BSNL Landline phone number:[protected] has not been functional for the past 5 months. I have lodged several complaints at the number 198. After much delays and repeated requests to the SDO Punjabari(Phone number: [protected]) the dial tone had come but the phone was still cross connected with my neighbour. The most recent complaint was on 24 Feburary. For 3 months no action has been taken for the same inspite of repeated requests to the SDO Punjabari over phone and personally as well. It has come to the extent that the phone-calls are no more being answered by him. For three months we are just paying the bill for a dead landline phone and facing such harassment by the concerned authorities. We have called on the BSNL helpline number and have been given some other numbers which are never answered. We have tried to contact the Area Manager who is on leave most of the time. The Divisional Engineer([protected]) is unavailable whenever we call. We are sick and tired of the harassment and waste of precious time and money.

Kindly, look into the matter and do the needful. I hope this forum is not just for records.

Waiting in anticipation of required action.
Thanking you.

Hello,

I've received a call on Saturday 22 May 2010 from Hyderabad. Pls provide me with all the incoming call details, number on that day. It would help me a lot. My number is[protected]. Pls help.

Thanks,
Nirmala

Hi
my mob no is [protected], my moble no is blockes during setting of security code. to unlock the sim i need PUK no. I called to customer care no [protected] and i received reply thay they will inform me soon but they have not given the time for that. since 5 days i am calling daily to them twice but I had not received any No from them. To custmer are executive replied in bad manner when I called by mob no [protected]. if this site is really works for complainers please give me some suggesions to register legal complain against BSNL prepaid service provider.

WE REFER OUR COMPLAINT FOR TELEPHONE NO.[protected] IN WRITING DATED 21.05.10. AND OUR PERSONAL MEETINGS WITH THE SDO FOR RESTORATION OF SERVICES OF MY PHONE/INTERNET. tILL DATE NOTHING HAS BEEN DONE TO RESTORE THE SAME. WE ARE FED UP WITH THE SERVICES OF BSNL. ONLY FALSE PROMISES ARE MADE ON TV ETC OF BEST SERVICES BUT THEY ARE WORKING STILL IN THE RED TAPISM. PLEASE EITHER HELP US TO RESTORE OR GET THE SAME DISCONECTED AS WE CANNOT UNDERGO THE DAY TO DAY TORTURE IN THE PRESENCE OF STIFF COMPETITIVE MARKET.

Dear Sir,

I am resident of Ambernath (E). My BSNL Telephone number with the broadband connection is[protected]. I want to inform you thet my Broadband connection has not been working properly since more than last three weeks. I have lodged compliant twice. The person from the BSNL office visited two times. Whenever the person comes the line was working properly. But after that, again the same problem appears with the error that the “Network connection is unpugged”. In nights, the connection does not happen only. My humble request is that the problem should be cleared as permanent solution.

Please look in to the matter.

Thanking you.

Dattatray Shinde
108, Siddhi Apartment
Near Navre Nagar
Ambernath (E) 421501
Tel –[protected]
Cell - [protected]

respected sir,
my name is jai prakash singh .
i have bsnl landline phone last 15 years.phone no is[protected] and i use b.s.n.l broadband service last 1 year 6 month.but last 3 months broadband service very poor about 5 to 10 minute disconnect link.and broadband running speed 44 to 85 kbps .but give me b.s.n.l unlemited plans 750.and its plan broadband speed 256 kbps.i compland bsnl lineman and s.d.o but no solusion.ask me bsnl officer bsnl system poor.broadband unlimited 750 plan running same poor conditation.so cut the
b.s.n.l conection.i pay bill regularley but my money is lost.
sir help me and repaire my broadband connection .
thank you

Dear sir,

I am going to telegram in daily..It's our job relater..Near bsnl branch ramanathapuram,coimbatore.But branch bsnl staff told contiues two weeks any time no networking,no eb.Go to coimbatore hand office(Telegram)..

I am very absait(Abstill)...So sir u' ve process our complaint...Resolve all our consumer need

Bsnl branch office address:bsnl,near eb office,ramanathapuram,coimbatore-641045.

Thanks

R.Muthukumar,
#39/17,subbaiah devar street,
Ramanathapuram,
Coimbatore-641045.
Ph:[protected].

I am from Bhuj (Kutch), My cell no is [protected]. I am getting daily sms from 52906. I paid for daily 1/- Rs for this services. I also called to Costumer care for 3 times, I also request to them. But till date (22/05/2010) service do not go to deactivate.

Please help me,

Aslam Juneja

Every month there is deduction of Rs. 20 on my postpaid BSNL mobile phone [protected] as membership of laughter club.
I wish to unsubscribe right from day one but the No. 1255535 never gets connected...always shows " NETWORK BUSY "
Please convey to them on my behalf so that I am saved from this wastful expenditure. I have never used this club service. They have befooled me as I simply clicked on their SMS once & got a message that I am registered.
PLEASE HELP ME.
Regards,
Dr. Ramesh Nirula
[protected]

sir,

I am Hemanth, from trivandrum.I am using BSNL connection.Phone number

[protected].I have been irritated by BSNL. Before months I have purchased a

recharge coupon from attingal Anil agencies. But my bad luck Bsnl stopped the

393 recharge coupon. I returned the coupon to Anil agencies.Now months past

They denies to give back the money to me. Their plea was that BSNL does

not give money or coupons to their authorised franchisee. I also complaint this

matter to customer care through mail. They ended this matter by a telephone.

They also gave me a complaint number several times. But no use. For this coupon

i have already spent more than 550 rupees and my precious time.

Then i sent a mail to the nodal officer and also sent mail

to<[protected]@bsnl.co.in>. Are we public dumb and deaf that we are getting

tortured by BSNL /Anil agencies like this? Are there no man to

solve this problem? what are these executives doing there? In what area is the

government investing our tax as we are still denied of proper refund? We are not

expecting government to do wonders, atleast provide basic necessities of life?I

realy do think that my complaint is genuine as m paying tax on time.

Regards

Hemanth

[protected]
[protected]