Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My cellone connection number is [protected]. I am having this Cell one - postpaid connection from the date of introduction. I pay regularly the monthly charges for past so many years. This month due to some problem I have delayed payment. The BSNL is very promt in disconneting the Network on[protected]. No complaint on this
But I paid the amount on the very next day of Network disconnection - i-c on[protected]. But so far no network connection is given and my Cell one is dead. I have tried 1500 and there is no response. The national helpline[protected] is also of no use since I could not get any guidance on mobile (cellone) disconnection.

When BSNL is prompt in disconnecting NETWORK for non payment of bill amount, Can I not expect the same promptness in reconnecting after making payment.
Will you provide a simple complaint number for this type of problems for mobiles.

Will the concerned authority look into this and activate my mobile / reconnect network to my mobile.

S.Selvaraj .
t

BSNL people are Dead
No one is available to pickup the call on Phone number provided[protected]This number is provided on Bill of Landline for Public Greviance) but they all are in Grave Yard
Other Phone Number provided is 25427722 which rings but no one alive in BSNL to pick it up

This Organisation must be shut as soon as possible or in effective people must be sacked and put on contract basis / performance basis

All are lithargic people and they must not be in any kind of business, they all are taking india to 18th century and it is impossible to grow with them

BSNL is one of Indias Worst and Lithargic Organisation

Regards
Dadasaheb Patil
Jai Hind Jai Maharashtra

My telephone No 241376 surrendered on 21 Feb 08. but deposit security of Rs 2000/- not refunded till date by BSNL Office. in this connection a letter was forwarded to BSNL Srinagar (Head Office) through BSNL office Kotdwara(Pauri Garhwal). I am Army personal and posted in Guwahati(Assam) and could not continue to forward a complaint in uniform interval.

I have applied for shifting of my phone in same exchange since more than 15 days,
In shipra Sun City,as my house is chnaged for one block to another but still no
action has been taken from the service provider BSNL.
Tel. No. is[protected]

Website not working
I am trying to find the bill for this month in the website www.maharashtra.bsnl.co.in/ssa/kalyan. The site is found not working since 2/3 months and so couldn't find the same. i req to pay my phone bill at there office and it takes 1/2 hrs. Please let me know when this will be resolved and I can make ON Line payment.

thanks

A K AGARWAL

SIR,
i HAVE LOST MY BSNL SIM AND NOW SOME ONE IS USING IT,SO PLEASE BLOCK MY SIM WHOSE NO IS [protected].

i m a student of animation and doing a course from delhi, i used to go to delhi everyday, and i needed internet connection to get help in my studies. so i enquired abt BSNL broadband but the feedback of many people in rohtak that if BSNL landline is not working then your internet will not be connected and even after the complaint the BSNL staff dont take it seriously. so its normally said that it is govt. organisation so it will take 7-10 days. then i heard about BSNL EVDO data card.
So,I took the service of BSNL EVDO data card 04/03/2010 and the service and the speed which was offered to me was not provided to me by BSNL. starting 12-13 days it worked as it offered, after that its speed become very slow, so i managed. After 2-3 days, the up and down rate of speed of this card become '0'. even the google.com was not opening. So i complaint to BSNL office regarding that i told them that i cant come for complaint in office hours because i have to go to my class in delhi and i use internet in night only. so they gave me a number that is[protected] as customer care and wen i called on this number nobody was picking up the phone for three days, when then i got another number from BSNL office i.e[protected]. this no was picked up but it was told to me that it is not the EVDO depart. so he connected me to concerned depart. person i asked him that why u r not picking up the phone then he replied "I DONT KNOW WHERE THE PHONE IS ."
then i met DE of the department he tried to solve the problem but failed. and he told me to give a rebate into my bill now i hav received the bill. and now they are telling me to give the application and wait. and they dont even know that how much time it will according to them i have check time to time. now what should i do ? i take my classes everyday or i visit to the BSNL office everyday ?
still the card is not working properly from last two days after 00:00 hrs the card is not getting connected.
i asked to stop the service but the said u have to use it atleast 3 months.
please help me somebody. i m a victim of the WORST SERVICES of BSNL.
this is the WORST experience of my life with BSNL.

hi, I am customer of bsnl prepaid connection . I sick with your services . on 19 of april morning 4:22 a.m i registered a complaint againts hello tune which i never requested and you people charged me wrongly 25 rs and today 23 rd april again deduct 12 rs of my account , i call to so many times to customer care but they never resolved it , my docket no is d[protected] and they people give me 48 to solve that complaint . I want only reserve my amount and deactivate the value added services from my number .
and my mobile no is [protected].......

I have been plagued by abusive INCOMING calls on my BSNL landline number for the past 1 month. My life has turned into a living hell, since I don't have a call tracer so tracing calls is very difficult. I would be very grateful to you if you could kindly furnish me the details of all the incoming calls b/w 4pm - 8pm pertaining to the last month. My telephone number is[protected]. Please help me out of this livid situation.............

hello sir,
My out going calls are barred.I have samsung s3310 model.And i am using Cellone prepaid card and my outgoing calls are barred.what can i do.plz help me sir.my phone no is [protected]

Dear Sir,


My telephone number[protected] is dead since last one month. Request you to kindly attend to the same at the earliest. I have already raised the complaint.

Thanking You
Preetul

My landline No:25268242 is dead; and it normally goes dead once in ten days. Whenever I try to register a complaint on 25262198, it never gets registered because invariably the connection snaps even before the interactive voice sequence is completed. I try from many (some times six) telephones, and many (some times close to 20 times) times to register the complaint, and every time with the same result which entails going personally to lodge a complaint. None of the links of their site to register complaints online works. The greatest surprise is most of the telephone numbers and e-mail ids on their website are wrong and defunct.

My Mobile no. [protected]. I have changed my mobile plan from saral ananth to vennela plus on 07.04.2010 , recharging it with 91/- Rs. According to the plan I should be given 500 sms free. But every sms is charged 20 ps. I contacted the Customer Service but they are informinf me that i've used up my 500 free sms. But thats not true.
A no. has been given, informing me that it is the complaint no. lodged AP[protected]


Plz help me

I have been getting improper bills from the day I have got my landline connection at my residence since January 2010.
With no proper or absoulte no help from the staff at the Ambernath Telephone exchange I am really confused & disturbed, how can an organisation employ such ridiculous staff at a Government owned organisation, they have no sense of billing , they have no reply to your queries, they have no timing of their job and most of all they are not qualified to hold such positions wherein they are not able to give the customer service.

I cannot check broadband usage with the site http://www.data.bsnl.in for the past one month. All my sincere efforts in this regard have gone in vain. Hence,I made a complaint with Broadband Helpline No.[protected] that too has not yielded the desired result. Hence, this complaint.

Since I have opted for Home Plan C. After installation of broadband connection, on one month due to my ignorance , the bill for a particular month soared high. On a query, one gentlemen with the Tele Dept. taught me how to check the usage.

Now again the same problem due to non-opening of the site "data.bsnl.in," I could not check the usage details.

I would earnestly request you to remedy the matter.

I am bsnl customer &my phone number is [protected] I want to unsubscribe WAP Hvideo pack which is being renewed every month so I kindly request to deactivate this service on my given phone number i.e [protected] and also please STOP SENDING ANY MORE MSG'S PLEASE DO AT THE EARLIEST

My lanline provided by BSNL is not working from last 15 days
I had a complent on 12 of April 2010 (complent no 140) and again on 20 April 2010 (complient no 141)
aslo called to exchange (BSNL WAKAD telephone EXCHANGE)on 27271000 and requested the same then called manager Mr. Bele ([protected]) but they not responded. Again i went to excahge (BSNL WAKAD telephone EXCHANGE) on 21 April 2010 registered an complient the security person he wrote down my lanline no[protected] & given Mr Deshmukh no ([protected]) when i callled him i got the answer it will got resolve today & got the number of lineman shaikh[protected] who answered that he will recitify it today only. but the issue is not resoleve yet resolved

Sir.I have installed landline no[protected] in my govt ,quarter.It is not working properly.Thire is a trobule in hearing the vioce .It is difficult to hearwhat person is talking. I have taken bsnl wll no 2042651.
Now i want to close the land line immedetly Please do needful.and help to save my money to pay the bill of my new number.i Have given complant in writing in Sakkerdara office. before 1 month but no action is taken. this is my 2nd mail please help me.
Snehalata A Shejao

HI GUYS !!!!!! SORRY FOR BAD ENGLISH. IF YOU ARE THINKING ABOUT TAKING BROADBAND CONNECTION, JUST FORGET IT. GO THROUGH MY STORY BELOW.

NO ANY COMPANY WAS GIVING BROADBAND CONNECTION IN SHAHPUR (AHMEDABAD) AREA & AT LAST I TAKEN BSNL BROADBAND JUST 20 DAYS BEFORE WITH UNLIMITED 256 Kbps @ 750 PER MONTH. FIRST FOR 2 DAYS, IT WORKED PROPERLY. BUT AFTER THAT IT SHOWED ME READ FACE. EVEN I WAS UNABLE TO OPEN "GOOGLE" PAGE. SOMETIMES, IT WAS TAKING 1 MIN AND 10 SECS. AT ONE TIME, I THOUGHT THAT I'VE VIRUS IN MY PC. SO I FORMATTED MY PC 2 TIMES. BUT PROBLEM REMAINED UNRESOLVED. AT LAST I MADE COMPLAIN IN CUSTOMER CARE ON 17.04.2010. WIDE COMPLAIN NO: CEN9572. YA IT WAS TRUE THAT I GOT CALL FROM THE COMPANY & HE SAID ME THAT HE WAS COMING TODAY. BUT NOBODY CAME. AND SURPRISINGLY I GOT MESSAGE FROM BSNL-PORT ON 20.04.10 INDICATING THAT "COMPLAINT NO: CEN95726 AGAINST PHONE NUMBER: xxxxxxxx IS CLEARED ON 20.04.10. BUT PROBLEM STILL PERSISTS. WHAT THE HELL IS GOING ON WITH BSNL. THIS MEANS, I AM NOT THE ONLY CUSTOMER, BUT THERE ARE LOT MANY SUBSCRIBERS ARE FACING THIS TYPE OF TROUBLE. TODAY IS 21.04.10 & I CAN WAIT TILL 25.04.09 AND IF STILL PROBLEM PERSIST THEN I WILL ABSOLUTELY DISCONNECT MY BROADBAND.
[censored] OFF "BSNL". GO TO CYBER CAFE. IT WOULD BE BETTER.

E-mail: [protected]@gmail.com

SAMIODDIN SHAIKH.

Dear Sir,

Yesterday when I have gone to BSNL Dombivli Exchange to enquire about the excess billing came to me, I saw many people were waiting outside the compound and the gate was locked by the security man. Timing was 10.30am. Most of BSNL employes are inside the compound and customers were standing outisde compound. I saw 3 boards put outside the gate mentioning that from 20th April BSNL employees are on Indefenite strike. I had requested them to open the gate and we want to go inside to talk to someone. They were not ready to go anyone inside and told us that no one is inside, but I saw many of the employees were standing inside the compound. When I was requesting the Security man to open the gate, one of their employees came in a car and allowed him to go inside and he pushed me back and not allowed to go inside. When I told him that I will complaint about you, he misbehaved with me and told that you can complain to anyone. I would like to show some of the photographs here including the Security Man's picture. Many of them were complaining about wrong billing came from BSNL in this month and to pay the last bill which we were already paid and it was debited from my account.