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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Aug 13, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 69

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B
BharathBalaji
Aug 23, 2021
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Address: Chennai, Tamil Nadu, India.

Incoming messages are arriving but the outgoing sms gets failed. It's not working at all.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Sankeerthamar
    Aug 21, 2021
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    Can’t send port message to 1900 even with the balance in the account. I can send message to other number but cannot send it to 1900. When I called customer care they have rashly replied recharge with 147 to send message to 1900. Why should I spend 147 to leave a service. I have audio proof on the same too.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      Abhijeet Shidhaye
      Aug 21, 2021
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      Address: 57, Sumeru Hills, Kelod, Mhow

      Hello,

      I have taken BSNL fiber from June 2021 but the service is not good and I decided to discontinue the service. At the time of installation, they told that the amount is refundable whenever you return the router.

      But, this time they are refunding 50% of the Amount. I want my full amount back.

      And, for the security deposit amount refund they are telling to submit another application to another BSNL office.

      Please look into this matter and do the needful.

      Thanks.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        Subhodeep Mohan Roy
        Aug 20, 2021
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        I am trying to port my bsnl number to other telecom operator...But after doing the necessary porting instructions bsnl coming with message
        Your request for UPC has been delayed. Please wait while your request is being processed.

        Then after some time it is showing
        Request for UPC for your mobile no. xxxxx could not be processed. Please retry after some time.

        I tried to contact their customer care but no help... kindly resolve this case..
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Aug 20, 2021
        Updated by Subhodeep Mohan Roy         Why my message is marked as resolved??
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          H
          harshit1226
          Aug 20, 2021
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          Address: Gola

          I am a bsnl prepaid sim user and want to port it into other service provider due to bad customer service of BSNL. But i am unable to send PORT(my number) to 1900 even after several tries. Many users are experiencing same issue.
          Kindly take action regarding same.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Aug 20, 2021
          Updated by harshit1226           No steps were taken to resolve complaint. And it is not resolved
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            B
            Baleela Direz
            Aug 20, 2021
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            I recharged my BSNL connected mobile ([protected]) with Rs 198, valid for 50 days. I was charged Rs 6 as GST (unusual charge now). But still I could not make a call from mobile, why?
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              K
              kavatavarapu sairam
              Aug 19, 2021
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              I am Sairam Kavatavarapu. I've taken new broadband connection in July 2021. BSNL team was wrongly entered my name as Sriram instead of Sairam. I follow up them for name connection from last one month but my name not yet changed. I am unable to claim the bill due to this typo error.

              Please help me to sort out this issue.

              Thank You,
              Sairam.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                R
                rohitraina789
                Aug 17, 2021
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                Sir, my Landline/broadband no. is[protected] and account no. is [protected]. I had paid my broadband bill of Rs. 695/- on 09 Aug 21 via SBI internet banking. The transaction was done and the said amount was debited from my bank account but till date the bill in the BSNL account had not got cleared.
                I also received the message from sbi that the amount of Rs. 695 has been paid to bsnl via. SBI Ref no. IGALSDCKL9 on 09Aug21. Still the payment has not been received by bsnl. Kindly do the needful.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  Siddharth8909
                  Aug 17, 2021
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                  BSNL has blocked sending sms to 1900 for porting out to other operator.
                  I tried n failed 20-30 times re-sending a port out sms to 1900 from my BSNL Number. When contacted BSNL customer care they adviced me to recharge Rs 147/- plan or above to send sms to 1900. This so disgusting to hear that BSNL is playing such tricks to earn money by forcing their customers. Even After my Number being valid and having sufficient main balance they have blocked sending sms to 1900 to port out. So Disgusting. TRAI must take action against it sooner and punish them for such malpractice.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    sanje26
                    from Mumbai, Maharashtra
                    Aug 16, 2021
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                    Address: Ludhiana

                    Sir

                    I have BSNL PREPAID NO. [protected] in Punjab State.

                    Due to third class service of BSNL I wanted to port out of BSNL dated 16.8.2021 but no porting message was sent

                    After contacting BSNL customer care, I came to know that I have to recharge my number Rs147/- for
                    Porting out of it.

                    Please let me what kind of policy this is?It is a sheer. Blackmailing from the BSNL.

                    Please look into this matter and let me know the Solution

                    Sanjeev Sharma
                    [protected]@yahoo.co.in
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Tarunkhairwal
                      Aug 16, 2021
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                      Address: delhi

                      Suddenly on 16.08.2021 my prepaid number stop working. when i was doing recharge then paytm shows that this number is not bsnl operator. pls help
                      [protected]
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        B
                        Bkhem
                        Aug 16, 2021
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                        Hello,
                        I’m trying to port my BSNL number to a different operator, every time I send a port request on 1900 in the format - PORT, I get the error message of message not delivered.
                        Please help, I need to urgently change the network
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          Khyatitrivedi
                          Aug 16, 2021
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                          Hi,

                          I am trying to send sms to 1900 via BSNL mobile number but it's getting failed.
                          Unable to get UPC code.
                          Kindly look into this issue.
                          Mobile number: [protected]

                          Regards,
                          Khyati
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Akashrao152
                            Aug 15, 2021
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                            I tried to port my number [protected] from bsnl to other carrier. But the sms is not sending. I recharged with 147 plan and also with ₹10 balance. I tried to contact them many times . They are not resolving my problem. This is problem with many customers. This is very bed behaviour.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              V
                              Vishal 7866
                              Aug 15, 2021
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                              Address: Bsnl, Darbhanga bihar india

                              I have corrected my services number as per my region bihar but still not able to send sms also i am not able to reset my network settings with help of the code
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                P
                                pns1966
                                from Ghugus, Maharashtra
                                Aug 15, 2021
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                                Address: Bsnl Office Nagpur (Sarfaraz Nawaz- Accntre),West Bengal

                                I have received SMS from Cell Number-[protected] about KYC Updation and after making call on Mobile Number [protected], the fraudster asked me to open Google Play Store and activate the SIM KYC. The concerned fraudster was asking me to complete the procedure at the earliest. I have denied it and told him that I will do it later on.
                                Later, it came to my Notice that it could be a fraud as I searched on internet.
                                The screenshot of the SMS is attached herewith.
                                I request herewith to take the necessary steps against the fraudster as they can defraud the other persons also by getting the details of Bank A/c.
                                Regards,
                                Pramod Sharma
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  ᴘʀɪʏᴀᴍ ɢᴀʀɢ
                                  Aug 14, 2021
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                                  Resolved

                                  The bsnl has blocked my messages to 1900 . I wanted to port my sim to vi so i send i message to 1900 the message showed an error so i tried 10-12 times then i contacted customer care they demanded 147 rs to send the message they said till you dont recharge 147 plan your message will not be send to trai. Then i contacted bsnl on Twitter the thet didn't reply . Please convey this message to bsnl that i won't be recharging any plan and i wanted that the my messages to 1900 should be unblocked immediately . Otherwise i would log a complaint to trai my mobile no is [protected]
                                  Nov 30, 2021
                                  Complaint marked as Resolved 
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    D
                                    Devinder Sandhu
                                    Aug 14, 2021
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                                    I want to PORT my bsnl number [protected] but the port message was not being sent and always ended up failing. I have been calling customer care since past few days when the call finally connected today, the rude employee asked me to recharge for 147 first and then only i will be able to send the PORT message. I have sufficient validity in my phone via the recharge of 75 and 14-15 rupees as main balance. Why should i recharge with 147 just to send one message? What kind of loot is that. Strict action should be taken against these companies.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Pabanjyoti
                                      Aug 13, 2021
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                                      I am trying to port from BSNL as rheir service is very bad and little network coverage in my locality, but I am unable to get yhe UPC as they are blocking my messages to 1900. This evil and unethical tactic is very anoyying and they should be ashamed of this.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        S
                                        Shreya Dhawan
                                        Aug 13, 2021
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                                        Even after having sufficient talktime, everytime when I try to send PORT mobile no to 1900, it shows failed to send.
                                        Rest all calls and messages are going.
                                        Plz resolve my problem.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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