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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 70

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V
Vigneshshetty
Jun 7, 2021
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Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi- 110 001

I am landlord of Palli Exchange, Karkala (Mangalore Zone) Karnataka. My complaint is regarding due of rent for premise rented to BSNL and BSNL Mobile tower. BSNL haven't paid single penny since October 2020. Due rent is approximately 1.80 lakh. It is really mental harassment to us as no officers from BSNL would convey concrete response regarding payment. I am really tired to calling different contact numbers of different offices. During this hardtime of pandemic, they are making us suffer. I would like someone who is authorized to approve payment contacts me and make the payment. Thank you. Here is my mail id [protected]@gmail.com and contact number [protected]
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    B
    balaji
    from Chennai, Tamil Nadu
    Jun 7, 2021
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    Address: Bsnl, mothilal street, kumbakonam, 612001

    Bsnl fibre broadband in Sathyabhama nagar, annalagraharam, kumbakonam, thanjavur district is very slow and offen not working.BSNL sub contractor offen disconnecting and doing some repair without bsnl knowledge. If we complaintvto bsnl. Withing few minutes fault booking had been closed without clearing the fault physically.
    This is happening for more than 5months here.
    But billing for bsnl is charged for fully.To be frank we are consuming 200GB per month out of 3300GB quota only due to slow speed and not working. NO BSNL staffs willing to check this sub contractor work physically.
    Even this sub contractor are doing gangism and not allowing other broadband brand to lay cable . Necessary action needed .BSNL Kumbakonam Div Engineer should inspect this time .
    Balaji C, Sathyabhama nagar, Kumbakonam-612401
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      M
      monjur02
      Jun 6, 2021
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      Address: Bamunimaidan,Giwahati-21

      I have surrended Cell one post paid connection Mobile no.[protected] two years back, at Noonmati, Guwahati, Assam

      Till to-day I have not received my deposit amount Kindly look into the matter and arrange to release the deposit amount immediatelly.

      With regards MONJUR HUSSAIN CHOUDHURY
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        K
        K.HasanBasha
        from Bengaluru, Karnataka
        Jun 6, 2021
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        I am using BSNL prepaid number for several years, facing network problems for the past few days, getting mobile net 2g only so tried to send port message to 1900 but always Received the message that message failed to send. Recently I recharged both net oak and also talk time but I couldn't send message to change my service provider. My mobile number is [protected] from Chennai.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          sricskumar
          from Chennai, Tamil Nadu
          Jun 5, 2021
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          My postpaid mobile number is [protected] and account no[protected].
          For the past 9 months, I am requesting to change the billing address with appropriate proof but still BSNL is not updating the records and sending the bills to old address.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            S. BHARGAV
            Jun 3, 2021
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            Address: Visakhapatnam, seethammapeta

            Im sending message to port for upc code but it charging money always but cant giving upc code and saying retry again please send my upc code
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            I have this same problem past 12 days, surprisingly I got UPC code today.
            Reply
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              P
              Puja Marliwar
              from Gadchiroli, Maharashtra
              Jun 3, 2021
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              Address: Camp Area, Gadchiroli, Maharashtra

              Hi,
              I have looking for support from BSNL since last couple of days.
              I am an IT professional and I am working from home.
              My hometown is situated in the remote area of Maharashtra.
              I have got the subscription of BSNL optic fiber wifi service.
              Frankly, there are no other internet provider in our area except BSNL.

              Everyday I face network connectivity issues.
              It's impact my productivity in my working hours.
              I have raised thousands of complaints and took lots of follow up every day.
              I am paying Rs. 900 per month for the Data pack.
              Still we do not get required network, less speed and zero consistency.

              I am having trouble every day to connect to network.

              Please help to provide required support.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                Sankaranarayan La
                Jun 3, 2021
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                I have paid my bsnl bill Rs923 to bsnl broadband cf m1 but my bsnl not working till and account has been deducted from my account

                Address: 101 neelagandan house anna nagar mettupatti 622303 pudukkottai

                I have paid my bsnl bill Rs923 to bsnl broadband cf m1 through Paytm but my bsnl internet is not working till and account (amount )has been deducted from my account so please take action on this issue...
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                Annapoorna B S
                Jun 2, 2021
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                Donno what's wrong this bsnl number. It's waste. Don't get network properly . Soon vl port of not fixed
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                  Nivashni bsnl
                  Jun 2, 2021
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                  Address: No7 2nd cross street, SHANMUGA Nagar KARUVADIkuppam, Puducherry india
                  Website: [email protected]

                  My sim is not working
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    R
                    Ramndeep Singh
                    Jun 1, 2021
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                    Dear sir/madam,

                    This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.
                    Address: 35b sargodha colony, model gram Ludhiana
                    Phone no:[protected]
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                      S
                      Sanjeev Kumar Malla
                      Jun 1, 2021
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                      Hello Madam/Sir,

                      I'm Sanjeev Kumar Malla, a resident of Cuttack, Odisha 754005. I have BSNL fiber connection. But since last 15+ days my line has been broken and no one is taking my complaints .
                      When I tried submitting complaint online at BSNL selfcare portal, they are resolving the complaints with proper verification.
                      Then some how I managed to get the SDO (Mr. P.C. Biswal) and JTO(Mr. Dalai) 's mobile number to inform then regarding the same. But surprisingly they are saying "Look, we don’t have proper equipments to repair your line."
                      Yes it sounds strange but this was the reply I got. I am paying the bills regularly without missing any and I'm not getting proper service.

                      Please find the below details of my connection. I'm hoping for a quick and longterm resolution.

                      Name: Sanjeev Kumar Malla
                      Telephone :[protected]
                      Account Number: [protected]

                      Thank you.
                      Sanjeev
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                        A
                        ash2601ish
                        May 31, 2021
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                        Sir, i am filing this complaint after calling the customer care of BSNL four times, but either they are giving some other number to call or not attending the complaint.
                        My contact number is [protected], there is no network in my sim card for last three days, i have suffered a lot due to this, please help me.
                        Thank you
                        Regards
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                          F
                          firozkhan431
                          May 31, 2021
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                          Hi,

                          I am trying to port my bsnl number 81******* since 3 weeks but it keep requesting the below msg

                          1st Message :
                          "Your request for UPC has been delayed. Please wait while your request is being processed."

                          2nd Message :
                          "Request for UPC for your mobile no. 81****** could not be processed. Please retry after some time."

                          When I try to contact bsnl customer care twice about this, they inform the UPC server is down it will take some time.

                          Please support in this matter, I have to port my number as much as possible.

                          Regards,
                          Firoz
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                            Manoj Raoo
                            May 30, 2021
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                            Address: Regulating Office, INS Rajali

                            Sir i tried so much from 15 days and contact with customer care every time they told technical issue. When i send msg for port k only recive this msg Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              E
                              emohammed
                              May 30, 2021
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                              Address: BSNL, Kerala circle, Thiruvananthapuram (Dist)

                              I am Trying to change the portability of BSNL to other service provider due to lack of BSNL service performance, network speed, voice call breaking issues. Due to the reason outlined above, i am trying to port my no. [protected] to 1900. But each tme i am getting a message " request for UPC for your mobile no [protected] could not be processed. Please try after some times." On trying several attempts they charged Rs 1.0 per messages. This is unfair and injustice.
                              +3 photos
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                                K
                                [email protected]
                                May 30, 2021
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                                Sir I tried to port out from bsnl but I didn’t get any upc. I have tried many times and every time my balance got deducted and I didn’t receive any upc code. Sir please help me. I am attaching the reply which i got from 1901
                                +1 photos
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                                  C
                                  comradespr
                                  May 29, 2021
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                                  I am not getting UPC from Bsnl. I wish to port my number from Bsnl to airtel. But they are not providing UPC
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    M
                                    Madhu_006
                                    May 29, 2021
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                                    I am getting the following message from bsnl while trying to get UPC Code for porting.

                                    Your request for upc has been delayed. Please wait while your request is being processed.

                                    Request for upc for your mobile no. 96xxxxx28 could not be processed. Please retry after some time.
                                    +1 photos
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                                      S
                                      Sandeep narta
                                      May 29, 2021
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                                      My name is Narra Vijaya Kumar ... My number is [protected] ... I am not receiving UPC CODE For MNP from past month ...

                                      Kindly resolve the issue
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