Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Myself is Vishal Nimbark, sir my address is B103, PMO colony, C-58/20, sector 62 Noida.

Sir, i had applied for BSNL Broadband connection though a consultant but after 15 days of waiting he has told us that bsnl broadband service is not available in ur area, so finaly we have told him that we dont want the connection. Afterwards we did not received any call from BSNL office.

But now even if we dont have any phoneline, dont have any modem and BSNL has given us a bill of Rs. 2078, the given phone number is S[protected]. I had not recieved first bill. I got second bill at my address.

we have been to BSNL office, sector 62 and met many of the officers, but none of them is responding properly, one of them said us to pay the bill. why we should pay even when we are not having any connection????

I HOPE U WILL DO NEEDED ACTIONS IN FRONT OF THE OFFICERS WHO ARE NOT EVEN CARING FOR CHECKING WHETHER THEY HAVE PROVIDED CONNECTION OR NOT, AND JUST THROWING BILLS AND WASTING TIME OF PEOPLE.

i am using BSNL prepaid service. I dont know, hw a service activated on my no. [protected]. i discussed several times to customer care & called the nos suggset by them to deactivate the service. but still it is pending.
what should i do?

SIR

I am ANIRUDDHA SINHA lives in Bolpur.I bought a BSNL ZTE EV-DO from bolpur BSNL office on 24.04.2009.(Reg no.202505).As I was told the monthly charge is Rs.500+ tax.But they have send me the bill amount of Rs.1572 for the month of april(for 7 days) and for the month of may(for 31 days).After long conversation with the SDO i had paid Rs746.Now again for the month of june they send me the bill of Rs.755 in stead of Rs.500+tax(10%).So I am requesting you to kindly look after this matter as early as possible.

I am musthafa mahroof my telephone number is [protected] owner of P.V Kunji Moossa
Green house Koroth road Azhiyoor.
we applyed internet conection arround 1 month ago untill now ther is not responds. I dont no wy they are deleing. please connect as soon as possible.this mail cc to vadakara telephone exchenge cc to chombala telephone exchange

thanks rigads
Musthafa Mahroof

Respected Sir

My name is Shiv Charan
State J&K
Distt. Jammu
My phone number is :- [protected]

Sir mere complaint yeh hai ki 13 july raat koh 11.29 P.M. ke karib mene phone kiya cutomer care ke ish No. [protected] pe mene apni complaint bolne ke liye kaha lekin usne mere se miss behaviour kiya uske baad usne mera number note kar ke apne persponal number se muje phone karne laga raat koh aur usne gande-2 sms bejane laga phir usne subha ke karib 10.00 A.M. baje phone kiya galiya dene laga phir mene iski complaint mene [protected] BSNL Senior Executive Se bhaat ki unho ne meree complaint likh lee lekin ush complaint ka koi response nahi aya aur next day phir wohi ladka muje gande-2 sms karne laga meri app se jeh request hai ki woh ladka muje pershaan kar raha iska koi haal nikale please ush ladke ka number yeh hai [protected] ish number se sms aur phone kar raha hai

I have lodged several complaints through 198 and the person taking care of telephones in our society Shipra Riviera, Indirapuram but the problems remains.
The hardly works properly for 15 days in month. Often it is dead. The person who is in charge of taking care of phones in our society hardly cares to listen to complaints.
we are using your forum to voice our concern.

Sunil Kumar
SRC-15C
SHIPRA RIVIERA
[protected]

Dear Sir,
DGM
BSNL Jharkhand-Jamshedpur.

I am goutam karmakar residence in Jamshedpur, jharkhand.
My nearest bsnl exchange manifit exchage and its tower is visible form my house.
I use 1x WLL data card from 9 month ago.WLL number is 2908311.

Its surfing and download speed regularly decrease.Some time it is totally tortoise for log days.
I am middle class family and using net for business purpose.
Broadband service is very costly for me for 24 hour service.

Please correct my problem and increase speed

Thanks with regards,

Goutam Karmakar
Ph : [protected]
Mail : [protected]@rediffmail.com

Dear Sir,

My telephone is WLL type and same is not working even 3 minutes whenever electrical power is gone. It should work at least 5 hours with its battery back up.

My telephone No.[protected]Areacode BSNL Exchange, Malappuram)
Address: Jabir Maran Kulangara
Kunnummal House,
Kizhuparamba,
Areacode - 673 639
Malappuram - Kerala.


I am expecting a quick action from your side.

Yours faithfully,

Jabir Maran Kulangara.

Dear sir/ Madam,

My name is Dr Suresh Kumar and I am going to complaint regarding the BSNL customer care service. I bought BSNL EVDO internet data card 3 months back. Since then very rarely I was able to talk to any customer care personnel. I have 2 customer care numbers[protected] and[protected]. The first one keeps ringing and no one picks up and the second one is busy all the time. During these 3months, only twice I was able to talk to customer care personnel in spite of repeated uncountable attempts of calling spread over period of weeks.

Even when I connected, customer care personnel talks very rudely and does not pay any attention your problem. They seem to somehow ignore you and also they lied to me once. I totally ignored this situation until today (14 July 2009) when I was very upset by their behavior.

My BSNL EVDO is supposed to have 2 mbps speed but for the last 2 weeks it’s very slow (even less than 126 kbps). To know the reason I called[protected] and the customer care personnel did respond this time by picking up the phone but instead of answering question he just gives another number which happens to be[protected], which is the same number I attempted several times in the past, which is always busy. But on 14 July 2009, the second number was not busy and the customer care personnel answers the phone.

As soon as he understood my question he hangs up the phone and then he makes repeated attempts to check whether I am still online. I deliberately did not hang up my phone to know what was going on. After 6 minutes, I disconnected and tried again and it became busy thereafter. It is very obvious that customer care personnel are not doing their job.

I am very disappointed by this behavior. I hope someone will attend to this and try to solve the problem.

Thanking you,
Dr Suresh kumar

respected sir/ madam,
ur all the employees so called sarkari jamai's are having good time during the job time. they are always not avaible to the customer. this is the worst part o[censored]r service. we are not free all the time coming to ur office and in returns hearing with a cold brain that "atyare koi nathi kale avjo". i want ur reply fast about what are ur actions to it.

krupa panchal
baroda.

Complaint regarding internet connection being disconnected abruptly.

From,

S. RamKiran
Telephone no. 24055868
Plot # 154, House #10-6-245,
Brindavan colony,
Saroornagar
Hyderabad - 35

To,

The Manager,
Saroornagar, BSNL,
Hyderabad

Dear Sir,

Sub: Complaint regarding internet connection being disconnected abruptly.

I am facing lot of inconvenience as my broadband internet connection for telephone number: 24055868 is always getting disconnected. Phone device also has some problem.

I request you to kindly look into this matter and resolve the issue and do the needful as soon as possible

Thanking you sir,

yours truly,

RamKiran S

Sub;-Telephone No[protected] BSNL Broadband is not working from 3 May2009 Complaint details are as Under . Date ComplaintNo Type of complaint
3/5/09 1074 Broadband not connecting
11/5/[protected]do[protected]--
16/5/[protected]do[protected]---
23/5/09 1306 telephone no 2786551 Partial services and heavy noises
29/5/[protected][protected]do[protected]
01/6/[protected]-do[protected]
04/6/[protected]do[protected]
I am facing problem. Month of may 2009 access bill already paid.Kindly enquire the matter and arrange to solve the problem since my all work is heldup.

I had landline connection along with Broadband. I submitted the application for telephone closure at Adyar Customer Service center on 14th Oct 2008 and submitted the Instrument to BSNL chennai Thiruvaniyur branch on 18th Oct, 2009. The request id as per the Stores Receipt dated 18th Oct, 2009 is 81445405. I was told that refund will be credited within 2 months to my bank account the details of which i gave with the closure application.

Now 8 months have been completed and till now i haven't received any refund. Can you please let me know the status of my refund.

Regards,
Rajesh Taneja
Landline Number:24488883
Consumer No. [protected]

My name is Sudarsana Rao Akunuri. I stay at Sector:10B, Vasundhara, Ghaziabad.

My phone having Phone No: 2886555 is dead from past 20 days. I made somany calls to 2885500. Most of the times the phone couldn't pick by anybody.. some times Madam picks and told the problem will be solved today. But no action taken till today.

Even I lodge a complaint in complaint book on 04/07/2009 at Vasundhara exchange. But no action taken. Please take care of my complaint and resolve it asap

To,
B S N L,
Broadband Deptt,
Kolkata.

Sub: Irregularity in Broadband connection for my telephone number[protected].

Dear Sir/Madam,
it is with utmost regret to state that for nearly almost 60 days I have continuosly been complaining about my Broadband connection on the complaint telephone number of 1500, personal visits to your branch offices both near Lotus cinema crossing ( Divisional Engg-Internal ) as well as Lenin Sarani branch above Punjab National Bank ( Divisional Engg-External ) but no serious action as yet has been taken.

Several number of times I have personally made visits to your BSNL offices but each and every time either I have been given a complaint number or assurance that a qualified technician would come and visit my premises and solve the issue.

It is shocking and rather absurd to state that inspite of several request from my end, no one seems to be concerned nor is anyone responsible to resolve my issue and restore my connection for which I always on time make my due payments.

I am not being able to make any good use of my internet connection yet I am paying my bills on time. The lights on my modem which show stable is only of WLAN whereas all the other lights keep blinking on and off. DSL blinks and goes and so does Internet light. My connection stays maximum for 2 minutes and again disconnects. A week back 2 gentlemen from the external office were deputed to come and see my problem but they checked a few things and assured of returning the next day and complete my problem but never returned till date.

I have spoken to Mr Burman ( External- Lenin Sarani Office ) but he asked me to meet up with another gentleman named Mr A Das. It is rather most shocking to see that even though Mr A Das is there to work for customers he never ever answers his telephone[protected]. One can call at any hour of the day on this number but to no avail. I wonder if he ever wishes to help any customer sincerely at all ??

I, humble but forward my request for the concerned department to look into my issue and try and give me uninterrupted service for my broadband so that I can surf the internet and do my work from it.

I look forward to all the support from your end at the earliest and oblige,
Thanking You,
Professionally Yours,
Mansoor Husain,
Taskeen Apartments,
35, Ripon Street,
Block-A,
Flat-405,
Kolkata: 700016

Mobile: [protected]

Ref: Consumer No.[protected]
Appn No.[protected]
Work Ord No.2816 dated 28.11.08
Sub: New Connection

With above references I apply for WLL phone on 28.11.08 till today I have not recveied phone nor any satisfactory reply from you Virar Telecom Exchange.
“Answer is instrument is not available, give us Xerox copy of application if instrument is available we will call you”, that’s the reply from you.

I require telephone line on highly piority.
Kindly look into the matter and do the needful.

Thanking you,
Yours truly,
Pravin Mestry

Sir,

i am BSNL prepaid user. My compalint is that the Caller tunes are not loaded on my mobile no [protected] but Rs 20 deducted from my account for downloading (before 5to 6 days)
An amout of Rs 20/- has been deducted from mobile no -- [protected] on my demand and registering my demand by calling at 56700 and doing all related activities successfully by me, but the song -- TWIST(Remix)(Hindi song) has not been loaded on my above mobile prepaid phone so for . I have tried so may times to cotact at customer care number 123 and [protected] but it is not being possible to connect with these numbers. I request you please to attach above caller tune on mobile number [protected] which will be heard by all persons contacting me as soon as possible.

My phone number is [protected]. It is a new connection. Without making any call / downloading any service or features, my account has been debited to around Rs 150 in last 2-3 weeks. I called the customer service cell over phone twice in last one week. I was assured that it would be looked into and reply would be sent by SMS, but I have not received any reply. It is requested that after due investigation, my account may be credited at an early date.

MY BROTHER IS IN MERCHANT NEAVY, AND HE WENT ON SHIP AROUD 3 MONTHS BACK, SINCE THEN HE DID NOT USE HIS ACCOUNT AS YAHOO IS NOT AVAILABLE THERE, HE HAS AN YAHOO ACCOUNT, HE TOLD ME TO CHK THAT SO THAT HIS ACCOUNT IS NOT LOCKED FOR NOT USING IT SINCE SO MAN DAYS, BUT WHEN I CHECKED IT, I GOT THE ACCOUNT IS ALREADY EXPIRED, PLZ RESTORE IT AND PROVIDE NEW PASSWORD SO THAT WE CAN CHK IT AND CONVEY HIM TO ON SHIP.
HIS MAIL ID IS:[protected]@yahoo.co.in

I live in Pune. I am having B fone of BSNL, No.25459359.

I requested on 1500 for change of plan on 30th June, 2009 and it has been told that it will be changed within 7 days.

But till date (13th July, 2009) it is not changed. I want a plan of Rs.99/- (only incoming).

When I again contacted on 1500 number, the person there said that he can't do anything about the change of plan, and also told me to visit to BSNL office.

Then what is the use of the number 1500 ?

-- Potbhare G A