Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir

i reside at vaishali...808, AHLCON apartments, sector -3
i have BSNL landline no. & broadband connection[protected]

my phone is dead since 24/04/2009. i have filed complaint to JE Mr Chamola 2-3 times & AGM (O) also.
but till date there is no response.

i am a gp A central govt employee in the income tax department & it is painful to see such a poor service from ur department.
nobody picks up the phone...i[censored] keep on trying & if luckily someone picks up the phone... then they will very ague replies...or will direct u to somebody else.

sir i would reqest u to direct ur suboordinate staff to be custome friendly...otherwise nobody will take bsnl connection & also please make my phone functional otherwise stop its billing & refund my security deposit etc.

thanks

Dr Anjula Jain, IRS

Tele no :[protected]
Tele no :[protected]


helo sir,
we have sent a complaint letter to bsnl chennai telephone office of devraj mudly exchange..
the concern person J, E.Mallika Arjun who has assured me to replace the telephone instrument the same day. By sending their line men, but not yet been changed the faulty instrument. So i request you to forward the complaint to the concern head of the telephone department as soon as possible.
thanking you

Dear Sir,
I have depiosited Rs.500/- for new BSNL land line connection (Registration No.KSU/GG/NOR/09-10/0071 dtd.25.4.09; Customer No.[protected] for my residence at KASBA, Kolkata-42 on 25.4.09 bearing registration no. KSU/GG/NOR/09-10/0071 at Bullygung BSNL office but came to know from BSNL Kasba office that NO CABLE IS AVAILABLE AND THEY CAN NOT SAY WHEN CONNECTION WILL BE GIVEN as directed by Ballygung BSNL office for enquiry for new connection at my residence. Since I am regular customer of BSNL Landline Broad Band user, I am missing a lot for not connecting me. Kindly help me to expedite the connection.
Sincerely yours,
A.B.PAL,
C/o M.Sanyal
C-BLOCK
79B SWINHOE LN.
KASBA
KOL.42

BSNL Landline Complaints - phone is dead


Dear Sir,

My phone connection number is [protected] . 70 % of the time the phone is out of order every week i have to file 8 ro 10 complaints then the hone os fine for a day or 2 then again the same cycle .

Still my phone is out of order and I am help less .what to do and how to proceed the matter to get a better service


from
Abraham
[protected]
vennikulam telephone exchange
pathanthitta dist
kerala state

Hats off to BSNL Chennai Telephones especially to the Maduravoyal Telecom Circle. I had lodged a complaint vide phone on 01.05.2009 and also in person to the Maduravoyal Telecom Circle for the non-functioning of Telephone line and no action has been taken yet.

Due to this the Broadband lines have also been affected and I could not use that services also. Also the people around Karthikeyan Nagar under Maduravoyal Telecom Circle are severly affected by the failure of Telephone lines.

I urge the Telecom authorities to look into the matter and do the needful on a war footing

T.Ram Mohan
Maduraoyal

SIM BLOCKED
Dear sir
My BSNL MOBILE pre-paid card has been blocked . Mobile no. is [protected].
the sim card no. is[protected] Plz send PUK no. on my e-mail [protected]@yahoo.co.in OR Mobile no [protected]
as early as possible send me PUK no.

DEAR SIR,

MY NAME IS GAURAV KAUSHIK & MY TEL. NO.[protected] WITH INTERNET CONNECTION HUL+750.
I AM FACING THE PROBLEM OF OFTEN DISCONNECTION OF INTERNET CONNECTION FROM 2-3333 DAYS.
I MAKE A COMPLAINT AT 2221212 BUT THEY GIVE ME PHONE NO.-2241244 WHEN I CALL ON THESE NO. THEY MAKE ME FOOL TO CALL ON EACH OTHER & PROBLEM STILL EXISTS.

PLEASE HELP ME.

WITH BEST REGARDS
GAURAV KAUSHIK
[protected]

THIRD CLASS SERVICES RECEIVED FROM BSNL BROADBAND


THIS IS THE ONLY ON "WORD" I CAN USE ON PUBLIC PLATFORM...

BUT REALY WE ARE HARRASHED FROM THE SERVICES REC FROM BROADBAND SERICES FROM BSNL...


IF I HAV ANY CHOICE IN FUTURE I JUST WAN TO KICK ON THE BACK OF BSNL & [censored] IT...



THANK & REGARDS - FOR THIRD CLASS BSNL



ABHY SHAH
[protected]
[protected]
[protected]

I AM FROM GUWAHATI ASSAM. MY TELEPHONE NUMBER IS[protected].IT IS OUT OF ORDER SINCE 31.03.2009.SEVERAL COMPLAINTS GIVEN.SEVERAL OFFICES VISITED. OFFICER LIKE AREA MANAGER(URBAN), G.M (TELEPHONES), SDO ETC. COMPLAIN LODGED IN 1500.IN 1094 TO ADGP.
MY PHONE IS FOR INTERNET USE ONLY. I DID NOT SEE ANY WORST OFFICIALS LIKE BSNL IN MY LIFE. THEY DO NOT BOTHER ABOUT THE COMPLAINS AND INCONVENIENCE. IN THIS AGE A DEPARTMENT IS UNABLE TO CORRECT A TELEPHONE SINCE ONE MONTH. THE WHOLE OFFICIALS SHOULD BE SACKED.

NON WORKING CULTURE HAS SPOILED ALL INCLUDING THE LINEMANS. OFFICER TELLS LIE OF RECEIVING COMPLAIN LATE WHEREAS I HAVE THE WRITTEN PROOF.

I DONOT KNOW ANYBODY WILL LISTEN TO MY COMPLAIN OR NOT . THE OFFICIALS BEHAVIOUR COMPELLS ME TO SURRENDER MY PHONE.
BILL IS COMING IN EVERY MONTH.

GOD CAN SAVE THE NON WORKING DEPARTMENT.

I am getting ERROR 691 msg while login. At the time of lodging complain to broadband my profile shows " THE LINE HAS BEEN SUSPENDED DUE TO NON-PAYMENT" .However presently I have no dues with BSNL. I have repetedly informed this matter to AOTR ranikuthi exchange. They told me that all the needful they have already done, but 1 week elapsed the line has not been activated. I am calling AOTR Ranikuthi exc on a regular basis. However after making 30 calls they pick up the phone and telling me the same story.

I live at Berhampur, Orissa and I am having a Rs. 250 plan of BSNL Broadband. On[protected] when I logged on and tried to browse a web page appeared and said that as I have crossed my 1GB free download, I must sign in with my username and password to continue. The username was in the format of "[protected]@bsnl.in" and password my modem password.

When I input my username and password, it shows a "reference error code: 1000" and says that I have entered the wrong username and password. Since 3 days I have been trying in vain. When I approached my BSNL office they said there is no such "reference error code: 1000" in their system. Now I am unable to access internet at my home and these over at BSNL dont even know what has happened. They are not able to even tell what to do, nor they are coming home to check it. I am so frustrated that I feel betrayed by BSNL.

BSNL Worst hai sab ke liye!!!

Respected Sir/ Madam,

I am using BSNL number [protected] from last 2.5 year in mumbai using Dolphin network successfully.
The sim is issued in the name of my brother Umesh Raut by BSNL.
But from the last 15 days I am getting "No network access" message while i select Dolphin network.
I have registerd my complaint twoice to BSNL customer care and called them altmost 5 to 7 times.
Each time they told me that they will solve the problem within 24 hour but the problem still persists.

the complaint numbers are 3006115 and 3027578.

Please do the needful urgently.
I am so furstait by the customer care support.

Regards,
Shrikant

Hi Sir/madam,
BSNL recently launched the BSNL Portal through which the recharge and top-up of prepaid mobiles is possible. Its a really useful venture for the likes of me who havent got the time to recharge the mobiles from a recharge outlet and prefer to stick to a prepaid connection just because i have been using it for the past 8 years or so. But to my dismay the service when used to recharge/top up your mobile requires you to wait 24 hrs or more to get recharged. and adding on to my dissappointment the customer care executives who frankly manage to do away with the customers have no hesitation in the fact that it would take 24 hrs or even more to recharge the mobile.
I also registered a complaint against the same throught the portal where in the comlaint ID[protected] has been pending since long. I have been thinking of long to migrate my mobile service provider to the better private companies and one of these days i would really do it and also suggest others to follow. this was as my ultimate resort of getting this thing done.
Regards
Pradeep

EARLIER THE UNDERSIGNED USED TO PAY RS.800/850 ON BI-MONTHLY BASIS AGAINST TELEPHONE NO.[protected].

AFTER CONVERTING THE SAME ON MONTHLY SYSTEM, IT IS REGRET TO NOTE THAT THE SAME AMOUNT IS COMING IN EACH AND EVERY MONTH.

IN MAR'09, THE UNDERSIGNED PAID AN AMOUNT OF RS. 945/- ALTHOUGH THERE WAS LIMITED USE OF THE SAID TELEPHONE.

KINDLY RECTIFY THE SAME OTHERWISE WE ARE READY TO SURRENDER THE ABOVE PHONE FROM NEXT MONTH.

sir my phone([protected]) is not working from 25 days, pls try to make it at the earlist time because am working in UAE. Am having comunication problem with my family .pls have your pearsonal regards for my problem .

Dear Sir,

My landline no. is[protected] and from last 1 n half months my phone is not working, in last 1 month only 2 days my landline no. was working then again it got disconnected. I have complaint many times but i have not received any response of your side. My complaint no. is 53642. Everytime i was told by your technicians that we will look after the matter. I am really fed up of this problem.

I request you to pls look after this problem seriously or pls disconnect my services after letting me know and give my deposit back. I am really not satisfied with your services.
MY LANDLINE NO.[protected]
COMPLAINT NO. 53642
LANDLINE IS IN THE NAME OF CHARANJIT SINGH BAWASINGH ATTHWAL.

AWAITING YOUR IMMEDIATE RESPONSE.

THANKING YOU,
CHARANJIT SINGH BAWASINGH ATTHWAL.
[protected]

Dear Sir,
My mobile no is [protected] of Dhanbad district in Jharkhand. I am a life time subscriber. My validity period was over on April 24, 2009 and I have recharged my mobile on 27/04/09 by rs 225/- recharge voucher. But the secret code was registered in your system and I did not get the balance till date. The out going facility has been stopped from 25th April. I have called the customer care service in Jharkhand several times but no one could solve the problem. My complain no is 3493170. I am facing several problems. In this regard you are requested to take immediate action to solve my problem.

I am geeting very frequently unsolicited commercial calls on my mobile telephones from Telephone number [protected] . This is a sales promo call.These calls are annoying and causedisturbance . My mobile numbers are [protected] & [protected] in Banglore. Kindly do the needful to block these sales promo call.
Thanks

Sir,
Ref : My telephone no 23348318
On 27/4/2009 I have shifted my residential accomodation from MIGH 2/A, P S Nagar Vijayanagar Colony, Masab Tank, Hyderabad - 500057 to new residential accomodation Sai Supra Nivas (IInd floor A)
New Nallkunta, Street no 8 Hyderabad -500044. I am having broadband connection. I have registered
on 28/4/2009 and work order no ME 219085 and new phone number is 27664577. Till today no response from your esteem organisation. Kindly early action is aniticipated for shifting of my phone.
thanking you sir,
yours faithfully,

trinadha rao pakki

On 24.09.2008 I applied at Dum Dum Telephone exchange to transfer my telephone No. (previously was[protected] from Madhyamgram (24 pgs(N)) to Salt lake telephone exchange (presently[protected]. Till 31st January 2009 I had not received any bill. On February 15, 2009 on telephonic enquiry I had come to know that if I not pay Rs.3497/-, the telephone line alongwith broadband connection will be disconnected. On 18.02.2009, I paid the said amount over the counter at Salt lake. On 28.02.2009, the same amount was deducted from my a/c through ECS. On 17.04.2009, when I personally visited at Salt Lake commercial office, one lady (need to mention that she refused to give her identity with a remarks that SLB (TR) is sufficient to identify herself) said that the amount is not possible to refund but the amount will be adjusted with forthcoming bills. I am extremely sorry to say on 30.04.2009, again Rs.524/- has been deducted from my account inspite of several personal request to that lady to look into the matter seriously. Still I dont know, what is the remedy of such situation when a designated person is not maintaining her minimum responsibility. Still I dont know whether Calcutta Telephones will refund my money or not.