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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 74

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B
balaji
from Chennai, Tamil Nadu
May 21, 2021
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Address: Annalagraharam,kumbakonam

Fibre broadband in kumbakonam is very worst service .weekly thrice there is problem exist. Either slow speed, out of order or cable damage.Actually BSNL closing the complaints without field visit and without resolving problems .
Every time when we call customer care, they will ask us to remove plug and reset.That's it then we need to make another call to say its not working again
Especially in sathyabhama nagar, Kalimuthunagar, Annalagraharam, kumbakonam.
No bsnl staff are verifying the subcontractor work quality .
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    shrivastavjitendra2018
    May 21, 2021
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    Address: Kanpur
    Website: Consumer complaints in BSNL

    Respected sir/madam,
    I have lost my BSNL sim card with my android phone, so please block the sim, no: [protected] immediately and as soon as possible so that no on can use it and no one will able to make the calls and also avoid the misuse.
    So please block my sim card i'm requesting u also. I will be really thankful to u also.
    Thanks
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Saran Kandasamy
      May 21, 2021
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      Hi ConsumerCourt,

      I had planned to port my BSNL prepaid number([protected]) to Another operator.
      Thus I sent PORT to 1900.
      Even after 5-6 messages I couldn't get UPC code till now.

      I need this urgently.

      Thanks,
      Saran
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        U
        ushakrishna
        from Surat, Gujarat
        May 21, 2021
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        Address: 111/B Gokuldham,Manjalpur

        Dear sir
        I have surrendered my BSNL ADSL[protected] on February 2021 and I have changed the connection to Bharat fiber still every month I am getting an SMS of bill payment
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          K
          Kanaka39
          May 21, 2021
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          Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            surya774
            May 20, 2021
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            HI this is Suryakiran.Achanta
            Number [protected](bsnl)prepaid
            Iam trying to keep port request to change operator to another network.but not receiving UPC to my number fromnlast 2 months.and also tried to talk with customer care many times but call did not connected even though waited for more than one hour also.
            Really my experience with bsnl is too worst in all scenarios.
            Please close bsnl in all networks.worst network in india which i have seen
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            May 20, 2021
            Updated by surya774             PLEASE SEND UPC TO MY MOBILE NUMBER
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              Z
              [email protected]
              May 20, 2021
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              I need to PORT my mobile number from BSNL to other network. I send lots of messages to 1900 like 12 times and I got this reply from BSNL (Request for UPC for your mobile no. xxxxxxxxxx could not be processed. Please retry after some time). Please solve this problem. Thank you.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                N
                N. Sandeep
                May 20, 2021
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                Sir my number is [protected], , I am from Andhra Pradesh ..I am trying to port as the Bsnl signal is not good ...

                I am not getting UPC CODE when i sent SMS to 1900 ...

                Kindly provide UPC CODE
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  G
                  Gowtham
                  from Chennai, Tamil Nadu
                  May 20, 2021
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                  Address: 8-214, New Balaji Colony, Tirupathi 517502

                  I am trying to change my bsnl number to airtel since two weeks I am unable to get upc code when I tried to call customer care they are tell it takes 24 to 48 hours to resolve the problem till now the problem is not resolved yet, I went BSNL Head office at Titupathi, AP. Supervisorr said Some issues in Trichi, Kerala.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    Anil adduri
                    May 20, 2021
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                    Address: State:andhrapradesh,city:vijayawada,area:chittinagar,locality:frizerpeta,street:mekkala rammanayya street

                    Respected madam/sir
                    Im from vijayawada, Andhra pradesh
                    In my area network is very slow
                    And getting 2g data
                    Im a student
                    I want to study only classes
                    Im suffering from bsnl network
                    So i want to change my sim to another network
                    So i sended so many times PORTmobilenumber to 1900
                    But UPC code not recieving
                    Please try to understand my problem
                    Please send me UPC code
                    I need very very urgent

                    Thank you.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    May 20, 2021
                    Updated by Anil adduri                     I forget to give my mobile number [protected]
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                      A
                      Arun Tadepalli
                      May 20, 2021
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                      I have been try to port my number from BSNL (AP & Telangana circle ) since the past 3 days and have sent a message to 1900 multiple times for the same. However, evry single time I got a response saying "Request for UPC for your mobile no. XX could not be processed. Please retry after sometime".

                      BSNL customer care is not reachable.

                      Kindly help me with this issue
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        I
                        Inivative Series
                        May 20, 2021
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                        I am sending 4-5 from by bsnl number but i am not receving upc code for port
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          M
                          Miththu
                          May 20, 2021
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                          Address: coimbatore

                          I have been trying to port my BSNL prepaid no. since April 27. I have sent port message multiple times. I receive msg saying "unable to process your request. Try later"

                          Customer care told me it is a server issue. will be resolved in 24 hrs.
                          They are giving the same answer for the past 20 days

                          I went directly to the BSNL office. The customer care officer told me that Yes. we are having port server issues...and if I paid 100rs. and converted my 2G sim into 4G, then I can get port code

                          Now if there was a server issue, how can only a 4G sim be allowed to port and not a 2G sim.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            R
                            Rajagopal Narayan
                            from Jamshedpur, Jharkhand
                            May 20, 2021
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                            I PAID Rs 655 THRO AMAZON BILL PAY ON 15TH AND RECEIVED FROM AMAZON
                            "Your Bill Payment for BSNL Landline - Individual Subscriber id [protected] for Rs.655.00 is successful.
                            Order Id:[protected]
                            BBPS reference number: BD011135OA2AAABJSF54".
                            the PARTY- BSNL HAS NOT RECEIVED AND IS NOT ISSUING RECEIPT FOR BILL PAYMENT. AMAZON IS NOT TAKING COMPLAINT ELECTRONICALLY. VERY SRRY STATE
                            THE LAST DATE WAS 19TH OF THIS MONTH. WHAT AM I SUPPOSED TO DO. AMAZON SHOULD TAKE THE RESPONSIBILITY TO ENSURE I GET GENUINE RECEIPT FROM BSNL RAJAGOPAL NARAYAN
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              K
                              Kiran Poduval
                              May 20, 2021
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                              Hi,
                              I've been trying to send port request for the past few weeks, and sending port SMS to 1900 from by BSNL number.

                              Everytime I'm getting a message like
                              “ Request for UPC for your mobile no. xxxxxxxxxx could not be processed. Please retry after some time.”

                              I had called customer care and no response has been received yet
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              May 24, 2021
                              Updated by Kiran Poduval                               No update yet as I'm still getting the same message while trying to port
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                                I
                                itsPrabhu
                                May 20, 2021
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                                I DID A LANDLINE BILL PAYMENT OF Rs. 1881 on the Phone No.[protected] through net banking from SBI bank and the reference no. of the payment is VSBI[protected]IGALDOGAC8.

                                Date: 18-May-2021
                                Phone no.[protected]
                                Reference no. : VSBI[protected]IGALDOGAC8
                                Desirable resolution of Complaint: Either the payment to go through else return the payment to the bank
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  shrivastavjitendra5967
                                  May 19, 2021
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                                  Address: Rawatpur Kanpur

                                  Sir,
                                  I would like to inform you that please block my sim card immediately and my mobile no. is [protected] as soon as possible beacause I have lost my phone in the market. So I'm complaining u now only so that the sim can be blocked and no one person use it while he or she may get my phone and don't make call with my phone also.
                                  So, sir I'm requesting u that please block my sim card immediately and as soon as possible also so that no one can use it and no one do call from my phone as well as also when it will stop and its all the services will be stopped.
                                  ok sir
                                  Thanks
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    B
                                    Bibash Gurung
                                    May 19, 2021
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                                    Address: kiari leh

                                    Sim is showing not registerd
                                    it been already 4
                                    months and i am using it continuesly
                                    automatic sim is showing not activated on 18 may 2021
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      M
                                      moodavath devendra
                                      May 19, 2021
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                                      Deactivate my sim as I lost my phone
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        D
                                        draruna c
                                        May 19, 2021
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                                        I was trying to port my number from bsnl to jio. When I sent sms to 1900, they are sending message from 1901 that UPC delayed and try again.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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