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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 80

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D
Devariddane
May 3, 2021
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Address: Bengaluru, Karnataka

BT-ONMOBL

I am not sure how the BT-ONMOBL is opted on my mobile [protected]. I do not use this service or even I don't how to use. Please deactivate BT-ONMOBL on my mobile [protected].
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    M
    manjunathjclk
    May 3, 2021
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    Resolved

    Address: No 1234, Weavers colony ,9th cross, bannarughatta road,bengaluru -560083

    Last 3 days i send sms to 1900 not recieving UPC code.
    every time could not processed.only amount deducted but code not recieved.my Number [protected].
    please do the needful.

    Manjunatha j
    [protected]
    May 17, 2021
    Complaint marked as Resolved 
    UPC code not yet received and problem not yet solved I need this urgently
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    I didn't receive yet UPC code from BSNL.
    Please give me UPC code urgently
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      S
      Sujith Sudheer
      May 2, 2021
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      I have been trying since last 5 to get UPC code to port out from BSNL. Everttime I get charged for the SMS but I don't receive the code. There is no proper response from the customer care and no timeline on when the issue is expected to be resolved.
      +1 photos
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        A
        amit427
        May 2, 2021
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        Address: Ara,bihar

        Pls help me.my bsnl number is lost. Pls help me to close the number.
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          Tamila55
          May 2, 2021
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          I have requested for porting code using send SMS to 1900 but BSNL always return message something not right and try after some time. But same issue is faced everytime
          +1 photos
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          Tried again but same issue. Why TRAI isn't taking any action
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            P
            psrdev
            May 2, 2021
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            At 01/05/2021 around 05:00 pm I initiated bill payment for my FTTH connection using (recommended)myBsnl app using UPI. As I approved the transaction in BHIM app and returned to mybsnl app money got deducted from my account but my BSNL app showed error 500.
            After waiting a couple of hours I tried again 01/05/2021 around 09:00 pm using paytm but again the same thing happened. Please consider to refund extra money and complete the recharge.
            +3 photos
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              S
              Sreekanthsrk
              May 1, 2021
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              Resolved

              Hi I'm not receiving UPC for porting despite several requests...it says pending and then says unable
              +1 photos
              May 3, 2021
              Complaint marked as Resolved 
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                J
                Jaya PrakashReddy Tipparthi
                May 1, 2021
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                Since two days I'm trying to port out from bsnl to other networks but not getting upcoming code to port out from bsnl.BSNL services pathetic.
                +1 photos
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                  R
                  REDDI SEKHAR RAVURI
                  from Pune, Maharashtra
                  Apr 30, 2021
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                  Sir..

                  I would like to port from BSNL to AIRTEL...

                  I sent 12 number of messages to 1900 as PORT [protected]..

                  each time amount of Rs. 1.2/- debited but, I won't get UPC Code..

                  Rely got as..

                  1. Your request for UPC has been delayed. Please wait while your request is being processed.

                  2. Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                  ..
                  Screen shots attached..

                  BSNL people won't allowing to port from their network..

                  Please take action on them..

                  R REDDI SEKHAR
                  [protected]
                  [protected]
                  +2 photos
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                    K
                    kaaga
                    Apr 30, 2021
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                    Address: Jaipur

                    Dear All
                    I am having a landline number of BSNL with number[protected] which was discontinued 3 years ago but still I have not revived the security deposit amount .I have also visited BSNL office they said you will soon a refund . So kindly either courier me the cheque of 1500 rupees which was taken from me saying a security deposit
                    Thanking you
                    Kailash Agarwal
                    Mail I'd - [protected]@gmail.com
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Y
                      Yashkomati
                      Apr 30, 2021
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                      Address: Hno:10-363 6A, Sathya Raghavendra Colony, Near Nagadevtha Temple, Malkajgiri - 500047

                      It's been a week that my prepaid sim card is not working. My hand set is perfectly file. My number is [[protected]].
                      No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        Shashikant Gyanchandani
                        Apr 29, 2021
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                        Respected, yesterday i received a sms stating that my sim will not be working today.
                        Further they mentioned to contact bsnl head office Kolkata (???), with private mobile number given there...
                        +1 photos
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                          S
                          sathees waran
                          from Chennai, Tamil Nadu
                          Apr 29, 2021
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                          Address: Tiruchengode

                          Dear Team,

                          I did recharge transaction of Rs197 to recharge mobile number [protected]

                          Amount debited in account and recharge not done. Mailed to [protected]@bsnl.co.in and also raised in customer care still no response from them.

                          Transaction : PGSM[protected]
                          +1 photos
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                            R
                            raghu.3093
                            Apr 28, 2021
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                            Hi I'm not receiving UPC for porting despite several requests...it says pending and then says unable...
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              Shobha Menon V
                              Apr 27, 2021
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                              Address: BSNL, Ernakulam region

                              Paid the bill and disconnected for non payment our landline.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                N
                                nagasai82
                                Apr 27, 2021
                                Mar 26, 2025
                                This thread was updated on Mar 26, 2025
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                                Network not showing

                                From yesterday my prepaid sim card is not working. My hand set is okay. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Have tried contacting customer care number but it's also not working getting error system down from customer care.Please...
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                                K
                                Kshitij.Pratap.Singh
                                Apr 26, 2021
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                                Today, I was trying to recharge my bsnl number through amazon pay mode but by mistake I did write a digit wrong while writing mobile number and it resulted in a successful transaction.

                                I request you to kindly revert back the amount and if not then atleast recharge the correct number.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  I
                                  Iswarya K
                                  Apr 25, 2021
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                                  Resolved

                                  Address: 6/67, NORTH PILLAIYAR KOVIL STREET, KEELA KADAYAM, TENKASI DISTRICT, TAMILNADU

                                  For the past three days, we have been getting wrong calls from different persons. We are extremely tired of these wrong calls. Every day, they are calling more than 5 times and using very bad words. Our landline number is[protected]. Please kindly look into this issue, and solve the problem as soon as possible. Thanks in advance.
                                  Apr 25, 2021
                                  Complaint marked as Resolved 
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sandeepgahlot70
                                    Apr 25, 2021
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                                    Resolved

                                    I have recharged my bsnl number but not able to use benefit of recharge . I tried to contact bsnl customer care many times but no one is answering
                                    +1 photos
                                    Apr 26, 2021
                                    Complaint marked as Resolved 
                                    My problem is not solved yet but you marked complaint as resolved the company didn't contacted me | I want my money
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      H
                                      hareesh10sharma
                                      Apr 24, 2021
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                                      Address: umanagar colony dholpur rajasthan

                                      Bsnl mobile sim sms service not working from 4 days. i contact costumer care and they said your problem will be resolved within 48 hrs. . but they did not resolve it. i called again but now they are not picking my call. bsnl worst company and services so much bad.so kindly start my mobile sim sms service. mobile no. [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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