Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Team,

I have already paid my bill on 10th June 2021 and my bill status is still unpaid. I have done by BHIM UPI and already shared the transaction details.
I had word with my Bank and Google Pay according to them bill amount has been transferred to BSNL Payment gateway.
Request you to please refund my payment ASAP so that I can pay again my bill.
UPI Transaction ID[protected]
Bank - Allahabad Bank (Indian Bank)
Date of Payment - 10th July 2021.
Mode of Payment - Google Pay
Amount - 990 -/
Phone No.[protected]
Mobile - [protected]

Removal of pole
Dear Sir
We are having bsnl pole right side of our house, house no G4/1 Malviya Nagar new delhi 110017.there are no bsnl connections anymore and this pole is used by other local tv and net cable operators.the pole half laid down in the road anytime it harm anyone in the area.So I request to please remove this pole from here

Dear sir,
i am ch santosh kumar from hyderabadgot landline connection with broadband bearing no [protected] doesnt have caller id and no display of missed call phone no. kindly activate the caller ID and missed call phone no sisplay (CLIP)

Hi i have done recharge today the amount is deducted from my bank account but recharge not done kindly solve this issue
Mobile number [protected]
Transaction id.[protected]

I am looking for support from the BSNL Fiber optic connection for the last couple of days.

My Fiber optic connection is down for the past 11 days, I have raised a complaint on 4th June and it's still not resolved yet and they marked my complaint([protected]) as resolved.

However, one guy came from BBNL and they resolved the issue only for the new connection which is in front of my connection, and even not checked my connection connectivity. He says your connection is from BSNL not from us so contact them.

So I again raised a new complaint([protected]).

Please take a look at this matter.

Thank you.

My BSNL sim is not working for past 1 day. There is no incoming and outgoing and my Mobile is working fine. Please help.

Landline No.28512202 is not working since December 2018

No[protected] not working lasr 15 days. I request concerned office and working on it
Govt Senior Secondary school Satipura, Hanumangarh, rajasthan

MY LANDLINE VOICE IS NOT CLEAR AT ALL, ITS SOUNDS LIKE RAINY( voice is cracking) and can’t hear anything. I am writing this email as we ( me and my wife) both are Senior Citizens, I am 76 years and my wife is 70 years old,
We both are Medically handicapped and challenged as I have Lung/ Diabetes condition and my wife is a paralysis/Heart Patient. We are staying by ourselves and to getting help or any Medical assistance is ONLY VIA LANDLINE, We are habituate to use landline only.
Our doctor has strictly advised not to step out of home in current COVID pandemic.
We have one of our well wisher went to BSNL office along with Phone instrument to make sure it’s not the phone instrument having issue and BSNL technician confirmed phone instrument is working fine and there is no issues.
It appears there is line issue which they came couple of times to fix it but that worked only for a day or 2 and this is an ongoing issue for almost over last 5-6 years. We both are used to only using Landline and Its more of a reason to get it resolved now as due to pandemic and given our health condition "IT NEEDS TO BE RESOLVED on Urgent basis".
WE will greatly appreciate if you can look into this matter ASAP and fix it forever.

It’s been almost 5-6 months since I’ve got bsnl wifi. And i have never seen such poor service. The area office intentionally turn off their phone when the wifi is down which is almost every other day. I have the most expensive package and still my wifi runs so damn slow on the rare days it actually works. Rest of the time the company people turn off the wifi for days and even weekends. I am missing online classes, i have exams and have to go to some other place for wifi. No compensation given for all the times wifi had been down, haven’t fixed the speed of the wifi. Made multiple complaints to the company and not once any service staff came to check the problem. Not even once. The area office simply turn off their phones when the wifi is down and they are no help at all. This is the most ### company. No value for CUSTOMERs, doesn’t matter what the CUSTOMERs have to go through because of companies negligence even though we pay for wifi on time. There is no accountability. I’m surprised how this company has lasted this long. Not giving us the wifi or the speed even though we pay in full for it is fraud. I really hope people realise that they don’t have to take ### from such companies and move on to its competitors instead, which is exactly what I’m going to do.

The Speed of BSNL Premium Fibre connection I have not meeting the speed I am intended to get ( 200 Mbps), I am just getting around 30, refer attachment.

Connection No:[protected]

Repeated complaints to the concerned landed in Deaf ears.

BSNL Staff (Mr.Sathya, DE; [protected]) behaves rudely with me, as if he is providing the service free. And I have called at-least 5 times in the past 10 days but no use.

Kindly intervene and resolve.

I am been charged high for not the benefits I am getting

Regards
A.M.Gopinathan

My Sim card has suddenly stopped working. I had my Sim card changed just a few months ago and again l am facing the same issue.

My message is not going to 1900 for port my prepaid BSNL No. ([protected]) where as I can send message to any other mobile number from BSNL. I have Valid plan and balance.
I need this code urgently as I wanted to PORT to JIO because in my areas BSNL network is very bad and I could not OTPs.

Dear
Sir October 2020 i am trying port to other operator due to bsnl network is very poor and showing 2g network.i am contact customer care and log the complainant but still naw waiting problem not solve.
Upc codw can not be generated as there substituting contractcual obligations.so please solve my issue as soon as possible

By SENDING PORT [protected] TO 1900 NOT GETTING THE UPC CODE.

Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
Is only reply always

Sir,
With due respect, I am to inform you that a fraud call from mobile no.
[protected] on 8.6.2021 came to my mobile no saying that he needs some updation for KYC for BSLN mobile I am using, otherwise he will block my sim from today, it was in a threatening mood from him. I think it is totally a fraud call, he wants to do this mischief to know my details account of Bank etc.
I shall lodge a complain in the Nearest Police station immediately, meanwhile you may look into this matter and locate that person if he is a fraud one and hand over to him to Police and immediately he should be behind the bar, as per law. His sim should be immediately blocked to save other citizens. he himself identify himself as BSNL staff of delhi. but after traking his mobile it shows he is from Kolkata or chennai...details tracking record reflected below for your reference please.
Search results of mobile Tracker +91 [protected]

+91 [protected] - SIM CARD DISTRIBUTED AT CHENNAI
OWNER / NAME OF THE CALLER: * Privacy
ADDRESS / CURRENT GPS LOCATION: No GPS Apps found
LAST LOGIN LOCATION (FACEBOOK / GOOGLE MAP / TWITTER / INSTAGRAM ) No History
LAST LIVE LOCATION 3 Days
NUMBER OF SEARCH HISTORY: 3 times in the Past
LATEST SEARCH PLACES : Chennai, Chennai
WEBSITES / SOCIAL MEDIA / JOB PORTALS /ONLINE PORTALS CONTAINS THIS NUMBER ? Yes ! ( 4 Places )
OTHER TELECOMS OPERATORS IN PHONE AREA : Airtel, JIO, VODAFONE, IDEA, BSNL
NO.OF DISTRICT / REGION IN THE STATE : 1
TELECOM CIRCLE CAPITAL : Chennai
MAIN LANGUAGE IN THE TELECOMS CIRCLE : Tamil
OTHER LANGUAGES IN THE TELECOM CIRCLE : Telugu, Kannada, Urdu and English
LOCAL TIME AT PHONE LOCATION : 08/06/21 17:06:42 : Hours
HOW LUCKY THIS NUMBER ? star image star image star image star image star image star image ( 6 / 10 Stars) - Numerology Astrology new image
UNIQUE SEARCH REQUEST REF : M[protected] / GPS Tracking

Thanks.

A line of confirmation will highly be appreciated.

Samir Bose. Legal Cell, Corporate Office, TSECL, Agartala.Tripura
Pin 799001. Phone no. [protected], [protected].

I am unable to send port message to 1900 from my bsnl number [protected]. But can send messages to others. Messages getting failed everytime.

Can't connect to customer care on any platform.

Please note that, I am unable to port my bsnl number. I am in Chennai circle. I have tried nearly 25-30 times by sending PORT(Space)Mobile number to 1900.

Initially, I get a message
"Your request for UPC has been delayed. Please wait while your request is being processed".

After 3-4 minutes, I get another message
"Request for UPC for your mobile number 94999XXXXX could not be processed. Please try after sometime"

I am fed up with the above messages - as I have been trying for pretty long time since one month. Please see and resolve this vexing issue.

Hi,
I am trying to get the port number by sending messages to 1900, but getting reply "Request for UPC for your mobile no. XXXXXXXXXX could not be processed. Please retry after some time."

Whom should I contact to get this issue addressed? 1503 Customer care was not helpful.

Regards
Anand Kumar SM

I tried to recharge my prepaid number using my debit card twice. Both the time the transaction got failed and I have yet not received any refund.
Date of transaction 3 June 2021
Number of attempts made 2
Status of transactions Fail

Complainant filed on 7 June 2021