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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 83

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S
Swas@19
Apr 2, 2021
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I am not receiving any text message from any number on my bsnl number.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    A
    ANIL KUMAR RAJPOOT
    Apr 2, 2021
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    Address: 2023, NETAJI KUNJ, GAILGAON, PO-DIBIYAPUR, DISTT.-AURAIYA(U.P.)-206244
    Website: bsnl.co.in

    I got shift my old bsnl fibre broadband conenction to new home but bill address still not changed by bsnl
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      P
      PravinPandgale0
      Apr 2, 2021
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      Respected higher authorities of bsnl

      this is my mobile number
      [protected]

      latitude and longitude
      19.066440
      75.267114

      address
      room 48, pimplegaav village, pathardi taluka district ahmednagar 431207

      there is huge network coverage complaint in pimplegaav pathardi taluka indoor and outdoor network coverage complaint

      can't communicate to our friends and family

      please registered network coverage complaint on urgent basis and forward to ahmednagar team

      please it is humble request to higher authorities register the network coverage complaint and forward to network team and request them to come at my location

      i m providing my alternate number to communication
      [protected]
      [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        H
        HELL RECORDS
        Apr 1, 2021
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        Address: Ellenabad exchange

        My Bill payment not a successful. Please Refund. Help me call me. [protected]
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          R
          Romal Patil
          Apr 1, 2021
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          "transaction failed due to invalid service class"
          I tried recharge from online portal of bsnl it shows me the above error for 2-3 days. I am unable to recharge because of this. I tried to extend validity recharge and also talk time recharge but not done.
          Please resolve this error.

          Kindly request you to resolve my issue as soon as possible
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            A
            Aaple Sarkar
            Apr 1, 2021
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            Address: 414/7 MASTER COLONY DARIYA PURA BADA GAON GATE BAHAR JHANSI JHANSI UP 284002

            Sir,

            I have surrendered my BSNL BB/Landline Telephone[protected] during the year 2017 but till date I have not got refund of security Deposit. I made several visit to local TRA, BSNL HQ Jhansi Cantt and as per their requirement I submitted the forms, affidavit etc but till date not received and they do not entertain. They behave like boss and say that similar cases are pending since 2014. Please do the needful
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              P
              Pradeep1233
              Mar 31, 2021
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              Address: Bsnl office Jhunjhunu

              Sir, I am your bsnl prepaid customer I have a sms related problems.sir, I don't receive sms from many days.
              I have to complaint your customer authorities but no satisfied with theirs reply.
              Sir, please resolve my problems as soon as.
              My prepaid mobile number is [protected].
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                M
                Mahadevan SP
                Mar 31, 2021
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                Address: Manaparai, trichy

                Dear sir/madam,

                I have applied for the new BSNL connection for my WFH purpose on 24-Nov-2020. I have paid 777rs for the same. All input documents submitted. the new connection receipt also generated by BSNL. But still there is no response for the new connection. As per exchange staff information this is the situation for all new connection customers. and they cannot able to take any action for the same. they said if required you can apprise the same reginal office a they are the decision authority.
                Request you to kindly look into this matter on priority and resolve the issue.

                RECIEPT NUMBER: TRY[protected]
                BILL/D.N DATE:[protected]
                CUS ID: [protected]
                ACC NO: [protected]
                TEL NUM:[protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  Suuraj19
                  Mar 30, 2021
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                  Address: BSNL main Office, Bajirao road, Pune

                  I got a call from BSNL Bajirao road office at 1717hrs. A lady named Mrs. Jadhav called me on my alternate number and told me that in regarding to the TRAI audit my number will get disconnected tomorrow on 31st March 2021. Reason she gave me is that my photo in my document is not clear. And I have to fill a new CAF with documents again. she gave me a mobile number of their senior to get more clarification on the issue but even Calling three times he is not taking up my call.
                  All my bank account and many others document are connected to this number. Kindly help ASAP.
                  Suuraj P
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Apr 01, 2021
                  Updated by Suuraj19                   The issue has been resolved.
                  Thank you
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                    A
                    Anjal360
                    Mar 29, 2021
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                    Debited money from account, but shows transaction failed

                    I paid my BSNL landline bill 1 week ago using Google Pay under BSNL Landline CF M1 UPI of rupees 868/-.

                    It showed transaction has failed but the money was debited from my account.

                    I called the customer care and they said to visit the nearest Telephone exchange. I went there and they said it will be refunded within 1 week.

                    Now its been 1 week and the outgoing facility and the broadband has been...
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                    U
                    Urmilekha Das
                    Mar 28, 2021
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                    Address: Kolkata
                    Website: Bsnl

                    I have set caller tune using my bsnl tune app. In the it is showing that the song has been set as my caller tune. But when someone calling me, they can not hear any song. Not even the default ringing tone. Even texting at 56700 didn't work.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      T
                      Thiru12393
                      Mar 27, 2021
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                      Sir,
                      I am booking two wheeler madiwala office to erode (BLMW -P[protected]dated 24.3.2021 that day office staff said tomorrow reach destination point erode but still[protected]not deliver that bike. Today I ask him but he simply said if you urgent go and collect salem office. he collect the amount Rs:2, 300.00 but give the bill only Rs:1, 900.00 only.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        A
                        Anjali@005
                        Mar 25, 2021
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                        Address: Kolkata

                        Sir, I made a payment to BSNL from Tech Process on 18th Mar, for Rs 389, the money has been debited from my UCO account, but has not been credited to BSNL, hence my landline bill is still pending.
                        Please do the needfull at the earliest.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        There has been no response from BSNL till date.
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                          B
                          B S Vasantha kumar
                          from Basi, Punjab
                          Mar 24, 2021
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                          Address: Bangalore 560085

                          After the closure of BB and Land Line account. BSNL BSK 2nd stage office asked me to furnish Bank NEFT details in surrender form. Instead of crediting the security deposit refund to my bank account, they have credited closed service billing account
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          ON 25 3 2021, BSNL REPLIED BY sms to my cell phone.: your complaint booked in BSNL complaint portal No.KRK/CO/2021/4005 dtd.22.03.2021 is resolved. But, in reality, no action is taken and a refund not made, it is a false message. Refund amount still lying in the closed service Billing account
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                          BSNL confirmedby sms to my cell that my complaint in their portal docket No.KRK/CO/2021/4005 dtd.22.03.2021 is resolved. But, in reality, it is not resolved, and no refund of the security deposit made
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                            B
                            Bilal ahmad reshi
                            Mar 24, 2021
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                            Address: jammu and kashmir
                            Website: consumercomplaints.in

                            I recharged my prepared no [protected] twice with rupees 106 on[protected] but recharge not done and money debitrd my bank account so plese refund my money in my bsnk account. thank you
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              K
                              Karulai Gp
                              Mar 23, 2021
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                              Address: KARULAI GRAMA PANCHAYAT, KARULAI P O, MALAPPURAM DIST ,679330

                              No internet connection, DSL light blinking
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                V
                                Vishal949190
                                Mar 23, 2021
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                                My simis not working, no network is coming from a month, PLZ help in activating my sim again
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  V
                                  Vignesh Chinnadurai
                                  Mar 23, 2021
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                                  BSNL — trying MNP BSNL to another operator : not getting UPC after msg to 1900 my bsnl number [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    C
                                    [email protected]
                                    Mar 23, 2021
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                                    My bsnl sim from bihar circle not showing network. Recently i moved to faridabad. I am getting no network. My phone is OK. Tried changing phone as well but no result. Phone no is[protected].
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      R
                                      R Bala
                                      Mar 22, 2021
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                                      I have recharged this phone number :
                                      [protected], for Rs 1199 on 18th March-2021. My money has been debited from my debit card but the recharge is not completed yet.The refund has not been received yet. Reference number:[protected].Please find a solution regarding my problem. Thankyou.
                                      Service:Prepaid
                                      E-mail id : [protected]@gmail.com.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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