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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
Complaints 15980
Resolved
6091
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9889
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 90

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S
SUMITA SENGUPTA
from Bengaluru, Karnataka
Jan 16, 2021
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Address: 118 Chowdhury Para Road., Near Uttarayan, P. O. Nimta, Kolkata-700049, WB

Dear Sir/Madam

My Landline No. [protected] is not functional / out if order since September 2020. I have lodged the complaint with Birati Telephone Exchange in October 2020. And the telephone connection is still not restored.

So, I request waiver / rebate of the bill from that period till it becomes operational.

Thanking You,

Sumita Sengupta
Mbl. [protected]
+1 photos
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    A
    Ajeeshk
    from Noida, Uttar Pradesh
    Jan 15, 2021
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    Dear Sir/Madam,
    I am a bsnl landline customer. Recently i paid my landline bill twice through two different online Payment methods. I request you to refund my bill amount as soon as possible. My bsnl account number is [protected] and telephone number is [protected]. Customer Name is ANOOP K and In Voice number is SDCKL [protected] Below i have attached the proofs of both the transactions.

    Thankyou.
    +2 photos
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      N
      Neeraj kant
      from Saint Thomas Mount, Tamil Nadu
      Jan 14, 2021
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      Landline [protected] is out of order from one month everytime when complaint is booked after 3 days the same is closed after 3 days.complaint no [protected], [protected],[protected],[protected],[protected] when called mr surjeet lineman mobile no [protected] he says he has been transfered
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        Sumedhpatil675
        from Hadgaon, Maharashtra
        Jan 14, 2021
        Resolved
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        Resolved

        Address: AT POST- ANJANSINGI TQ.DHAMANGAON RLY,DIST.AMRAVATI,444709,MAHARASHTRA

        Dear Sir/Madam,
        I located in AT POST- ANJANSINGI TQ.DHAMANGAON RLY, DIST AM RAVATI, Maharashtra having pin code 444709 .Sir, We have a bsnl 3G tower in our small village having population of 10-20thousand, instead it is not able to provide range over entire village, only the area near the tower is getting BSNL 3g coverage.I tried to inform this issue in Dhamangaon Rly, Maharashtra BSNL office but they didnt notice and ignore.Please take an action to fix this issue since it is the main reason for not using BSNL 3g prepaid in our village.
        +1 photos
        Jan 21, 2021
        Complaint marked as Resolved 
        They provided their technical teams to fix this issue.Thank you
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          V
          varder
          from Noida, Uttar Pradesh
          Jan 12, 2021
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          SIM was not being used for sometime and now it's showing SIM registration failed. Please reactive
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            SyedMohd123
            from Powai, Maharashtra
            Jan 12, 2021
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            Address: Beniapukur

            Being a senior citizen, I have gone to different offices and departments of BSNL with the letter to show that I have already surrendered my number and still receiving bills. I have even gone to AOTR and as instructed by him I have mailed him all the letters but still haven't received any reply. Just today I again received a bill.
            033-2284****
            +3 photos
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              I
              indiyaan ind
              from Delhi, Delhi
              Jan 12, 2021
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              Address: C V Raman nagar Bangalore 560093

              My BSNL LANDLINE COMPLAINT HAS NOT BE ATTENDED FOR months NOW.

              I have made the payment and not using there service

              THE SERVICE IS INCONSISTENT AND WE HAVE CONSTANT ISSUES AS THE LINE IS DOWN MOST OF THE TIME.

              REQUEST CONCERNED AUTHORITIES TO LOOK IN TO THE MATTER AND RESOLVE.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                B
                BalajiRamesh
                from Neyveli, Tamil Nadu
                Jan 11, 2021
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                Address: Cuddalore circle, Tamilnadu

                I have surrendered my landline phone no.[protected] after taking FTTH connection. On 18th November 2020 a SMS was received that an amount of Rs, 1993/- was generated for refund. But however to till date 11.01.2021, the amount was not received.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  V
                  Vishal9sep
                  from Delhi, Delhi
                  Jan 11, 2021
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                  Address: ASANSOL

                  I was not using my BSNL sim for a while because of which I did not do any recharge for long time. When I enquired about the balance I had, it said my account has been closed temporarily and I need to recharge to reopen it. I even recharge my BSNL sim with 220rs but still it is not activated. Kindly help. My BSNL sim phone number is [protected] .
                  Please help.
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                    S
                    Suv1616
                    Jan 11, 2021
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                    I want to port my bsnl number, a send massage 3/4 times -- port [protected] to 1900, sms send done but upc code not recived plese help me

                    ** my bsnl sim usage about 1 year **
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      Saquib Choudhury
                      Jan 11, 2021
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                      Address: Makum road, Tinsukia, P. O. Tinsukia, Dist. Tinsukia, Assam -786125

                      Dear Sir,
                      This is to inform you that my billing address of my BSNL post paid mobile no. [protected] has to be changed to a new address as I am going on a transfer to a different place.

                      My old address : Saquib Choudhury
                      Ghoirallie Tea Estate
                      P. O. Borjuli
                      Dist. Sonitpur
                      Rangapara Assam - 784504

                      New address required : Saquib Choudhury
                      Makum road, Tinsukia.
                      P. O. Tinsukia
                      Dist. - Tinsukia
                      Assam 786125
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Jan 11, 2021
                      Updated by Saquib Choudhury                       Dear Sir,
                      This is to inform you that my billing address of my BSNL post paid mobile no. [protected] has to be changed to a new address as I am going on a transfer to a different place.

                      My old address : Saquib Choudhury
                      Ghoirallie Tea Estate
                      P. O. Borjuli
                      Dist. Sonitpur
                      Rangapara Assam - 784504

                      New address required : Saquib Choudhury
                      Makum road, Tinsukia.
                      P. O. Tinsukia
                      Dist. - Tinsukia
                      Assam 786125

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                        S
                        singh jasjeet
                        from Delhi, Delhi
                        Jan 9, 2021
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                        Address: Ward no 2 AMLOH (147203) DIST FATEHGARH SAHIB PUNJAB

                        Sr mene 6 January ko BSNL RECHARGE 365 ONLINE MOBIKWIK THRU KIYAA THAA BALANCE ATM CARD C CUT HO GYA Pr recharge nahi huaa so plz amont refund karnaa..Dear Customer, tx#593243 for Rs365.00 by SBIDrCARD X3727 at 00230902 on 06Jan21 at 00:37:14. So plz look into the matter mobile no [protected]
                        +1 photos
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                          K
                          krishnappa srinivasa
                          from Delhi, Delhi
                          Jan 9, 2021
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                          I have tried several times sending messages to 1900, for porting my mobile number.
                          But always message sent failed status I'm getting.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            B
                            Basappa Haveri
                            Jan 8, 2021
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                            Four months ago I have surrended the bsnl land line and broadband connection.Land line no.was [protected].So far I have not received security deposit back.Kindly do the needful.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Y
                              Yehya Bilal
                              Jan 8, 2021
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                              I have been calling the bsnl customer care for at least a week now as my fiber has stopped working completely and there has been no response since then and I haven’t been able to use the internet for a week now it’s really frustrating as i live in Jammu and Kashmir and there’s no 4g internet here and I’m a college student hence I couldn’t attend my classes. So i wanted to register the complaint regarding bsnl hoping they would solve the problem through your medium.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                SK Sahi
                                Jan 8, 2021
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                                Sim card is not working

                                Address: borodighI , burdwan
                                Website: Customers complaint.in

                                From yesterday my prepaid sim card is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help....
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                                D
                                delight894
                                from Delhi, Delhi
                                Jan 7, 2021
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                                Address: mohalla soodan, nurmahal

                                Hello Sir,

                                I Rinku Sharma, mohalla soodan, Nurmahal, Jalandhar, Pb Hope you are keeping good. As it is approx 2year more, but til date there is no a single reply or any info regarding the refund Security of Phone [protected].

                                Kind you please guide me how many days it will take to resolve this issue.

                                Regards,

                                Rinku Sharma
                                mob [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  P
                                  Priyadharshini S
                                  Jan 7, 2021
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                                  I want to change my sim without losing my number, so I sent a message to 1900 stated as "PORT " but the message is not sending. My bsnl plan has sms sending feature and I am able to send sms messages to other numbers except 1900. Kindly rectify this problem as soon as possible.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    N
                                    Namitha Chandrashekar
                                    from Bengaluru, Karnataka
                                    Jan 6, 2021
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                                    I Did a prepaid recharge on 05/01/2021 for ₹399. First I tried through Google pay, where the amount got deducted but the transaction failed. So I tried again in Paytm which was successful. The amount has been deducted twice for the same transaction. I want a refund to my account as soon as possible.
                                    +1 photos
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                                      S
                                      s kala
                                      from Delhi, Delhi
                                      Jan 6, 2021
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                                      Address: C 91 Nehru colony Dehradun 248001

                                      Dear Sir/madam
                                      My landline No[protected] is not working. pl help
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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