Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
I am frequently getting messages and calls from BP-NZBSNL on my mobile NO. [protected] regarding bill payment for account No. XXXXXXX7025 having Phone No.[protected]. But, said BSNL land line number is not at all related to me. Please cause to stop sending and calling me in this regard. Thanks...

I have bsnl broad band connection. I have plan of my connection about 3000rs/month but last four month bsnl OFC is damage and still its not repair by bsnl.
So please tell me customer have any guidline or law by trai which help me to rebate bill.

I have paid a bill of rs 996 for my bsnl postpaid but still on my bsnl app the status is showing pending and my services are still barred.
kindly resolve it ASAP

My Bank prepaid SIM card showing SIM card rejected. I recharge today also. What is the problem. My bsnl number is [protected]. Please do something immediately. Thank you.

My Mobile Invoice Number[protected]
Invoice Date 05-NOV-20
Account Number[protected]
Mobile number [protected]
Bill Amount ; 825/- Payment made on 21/11/2020
The above bill amount there is a usage charges of Rs. 300/- which is not understandable and perhaps charged by oversight and apparently there is a mistake in my billing .
So please refund this excessive amount charged and adjust refund in my future bill.

To
The
BSNL Broadband Department,
Guwahati

Sub : Complaint on Bills (waive off the charges)

Sir,

This is in reference to our broadband number[protected] please note that we have been a facing a problem for last 11 – 12 Months.

As it was informed by Mr Nur Aalam, wire was cut by some unavoidable reasons, Our Internet line was disconnected 11 – 12 months ago. We have lodged a complaint also long back on the same, but it was told that on complaint, all charges applied on bill would be waived off.
Also, we are getting the bills regularly without any services and no visit from the bsnl personnel has been made so far. Few days back a service personnel came and told it is working now. Still there is congestion in the network. I checked the bill that is Rs. 2047. I already paid bill once without the connection. This is second time I’m sending this letter.

I would request if you waived off all the charges on the bill. We are not going to pay for the services we have not availed because of no connection for last 11 – 12 months.

Please treat this matter as urgent and close the connection asap.

Regards

Koushik Hazarika
3F Red Stone, Besides Pantaloons
Down Town, Guwahati-781022
Mobile: [protected] / [protected]

My phone has been out of for the past 72 hrs. I lodged a complaint - docket no[protected] They said it is resolved without resolving it . Then I made a second complaint docket no[protected] . they said it will be resolved in 24 hrs. yet to get resolved. they said line men will come . when??? i have problems as I work from home. Now I have to go to the or change the service provider?

My SIM is ported from Vodafone to BSNL but unable to make televerification in 1507, please help.

Email id- neeraj.[protected]@gmail.com
MNP no.- [protected]

After successfully MNP yet not proceed porting following numbers [protected] & [protected] from JIO to BSNL please go through below details -

👉 The UPC for your mobile no. [protected] is JK717415, valid upto 06-DEC-20 23:59. Do not share this UPC with anyone except the recipient operator personnel.

👉 Dear Customer, portin request registered successfully with BSNL against mobileno:[protected]. MNP port in request can be with drawn within 24 Hrs by giving a letter to CSC

👉 The UPC for your mobile no. [protected] is JK813825, valid upto 06-DEC-20 23:59. Do not share this UPC with anyone except the recipient operator personnel.

👉 Dear Customer, portin request registered successfully with BSNL against mobileno:[protected]. MNP port in request can be with drawn within 24 Hrs by giving a letter to CSC

👉 I've received instant two new BSNL 4G SIM Card from BSNL CSC but can't insert the device due to existing JIO signal ongoing 👈

Please look out matter urgently 🙏

@Thanks & Regards#

Arindam Saha

Email : arindam.[protected]@outlook.in

Mob : [protected]

It has been 2 years since I surrendered my Landline Connection. But till now I have not received Security deposit Refund. Please look in this issue and send the security deposit refund checque for telephone number

My internet has been cut for the past 3 days and I have tried more than 10 times to call the engineer his name is Shyam he has never responded to my calls in fact we have spoken to other people here they say the same thing that he never answers his call his disrespectful and irresponsible behaviour has been going on for many years kindly take extremely strict action against this engineer at this point he is an insult to all the enginners

From yesterday my prepaid sim card is not working. My hand set is okay. No network signal appears on the hand set screen. Other sim card in my handset is perfectly working. Other BSNL sim cards used in same location work perfectly. Please help.

My mobile sim is not working. My last resolution will be change or port my sim. This is very bad service you are providing. I'm a student and without network i can't study. Plzzzz help me out.

I have been cheated by one of your representatives by BSNL. Here is the series of events :

I called in the following number([protected]) which is listed in Google as the fiber Optic connection (Screenshots attached below). The representative asked me to communicate in whats app.
I inquired the price for a new connection, which he shared as 4500 INR, which he later explained on call that this would include all costs including setup, new routers and accessories etc.
Once the payment is made, he responded back stating that I need to make a payment of additional 2500.

Now when questioned, they are neither ready to refund the amount nor ready to do the installation unless an additional 2500 is paid. They are just forcing me to make additional payment of INR 2500.
They are also not responding in whatsapp or mail and not picking up my call. Proof of all conversation can be provided.

Bsnl number recharged twice by mistake need refund [protected] Haryana Jind

Receipt for Payment of Bills/Demand notes. This Receipt is generated from BSNL Portal.
Recharge Status FAIL 12-STATUS-DIAMETER_END_USER_SERVICE_DENIED
Receipt No [ protected ]
Transaction ID PGSM[protected]
Transaction Date 04/12/2020 20:50:37
Amount 10.00
Phone No 94******20
Bank Reference No *****
I did above online payment for recharge but it failed and payment deducted from my account. Need refund asap.

Dear sir,
I would like to bring to your attention that Bsnl staffs at Alappuzha bsnl office are misbehaving with customers. They are very rude and arrogant. They do not pick up the phone when customers are calling to enquire about the matter. When we make frequent calls to the customer care number at Alappuzha bsnl office, they attend the call and shower us with obscene language. Staffs at billing desk are so rude. Even senior citizens and pensioners are abused by them. They show no remorse for their act. I was being abused by them before. It's sad that they are cheating this unique office run by the central government.Forwarding this complaint to the manager of Alappuzha bsnl won't help. He is too arrogant and he is too crossing the limit and abusing the customers. Its their rude behavior and psycophancy the BSNL is loosing its valuable customers.
Here I request you to investigate the issue and bring the erring officers at Alappuzha BSNL to book..
Yours faithfully,
Thank You

Dear Sir
My mother's mobile number is [protected]. I have recharged for Rs 74 plan on 21st Nov 2020 but yesterday on 3rd Dec 2020 it got changed automatically to Rs 106 plan which is not what I intended. Kindly resolve this issue otherwise I will have to change my mobile network operators.
Thanks and regards

Dear Sir
My mobile number is [protected]. I have recharged for Rs 74 plan on 21st Nov 2020 but yesterday on 3rd Dec 2020 it got changed automatically to Rs 106 plan which is not what I intended. Kindly resolve this issue otherwise I will have to change my mobile network operators.
Thanks and regards

My BSNL Broadband is not working properly since 12/10/2020. The internet speeds are as low as 80 kbps and gets disconnected frequently. There is road widening work going on in the area due to which the contractors have cut the cables in numerous places. Local exchange is unable to resolve this as they DONT have any Technicians to do the same. As per the officer the contract of technicians have not been renewed and they haven't reporter to duty since 01/10/2020 because of this I am unable to properly use Broaband. As my house is situated in remote part of the state there is no other network coverage other than BSNL and other Broaband ISP are not ready to provide connection in such place. So BSNL is unable to provide service and we're at impasse. Please anybody here in this forum can help then please do ASAP. As broaband & telephone in this part is very important for emergencies as there no other means of communication.