Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL is on 3G service and I'm getting pathetic data speed at my location. I am trying to port my number to another network service provider.

PORT send to 1900

During the process of generating porting code I am getting below message :

"UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."br...

Have surrendered my BSNL broadband/Landline connection with Telephone#[protected] on September 2019 with closure letter including my bank details where the refund amount needs to be credited back.

Its been a year and more and till now i have not received my refund amount.

While submitting the request letter, BSNL has promised me that within 3 months(90 days) my refund amount would be credited to the submitted bank account.

Need assistance for such a poor behavior of BSNL in not returning back the refundable security deposit.

Hello i have ah problem in 3g coverage . i didn't undersatand why the 3g signal is down.in normal days i have 3 options 1.BSNL 2g 2.Cellon 3g 3.BSNL 3g, in normal days it work properly in BSNL 3g and fine, in suddenly the 3g is gone and change to 2g, the fun factor is while current is cut the BSNL 3g tower is also cut After the current come the signal also comes in 10 minutes later .then only i realised that BSNL towers didn't have the backup. Then i didn't take it serioues, after few days the 3g signal gone without current cut .the i feel "###...! wait, what, why ???".i think in my area the tower Manager will play with on off Switch.i also raised a complaint in bsnl. then when ever the tower is down i CALL TO coustamer care. Kindly take any action please. location is (sivaganga, karaikudi, burmacolony, thandai periyar nagar 8th street - 630003, Tamilnadu)

Receipt for payment of bills/demand notes. This receipt is generated from bsnl portal.

Recharge Status FAIL 12-STATUS-DIAMETER_END_USER_SERVICE_DENIED
Receipt No [protected]
Transaction ID PGSM[protected]
Transaction Date [protected]:[protected]:31:03
Amount 50.00

Dear Sir/Madam
My Bsnl connection no[protected] landline and broadband both are faulty since months.After series of complaints nothing has been done and every month huge bills are billed. In such case its my earnest request to disconnet the line totally. I do not want to have any more service from Bsnl.
It ll be helpful if you do the disconnection asap

Regards
Madhavi

Respected Sir,

I haven't subscribed any services related to BSNL, mainly "Allinone5p". But my balance amount is deduced on each day at a cost of Rs. 5.00 This is the unwanted one.
I couldn't understand why these services got automatically activated. I even send 5 to 6 times SMS to stop these service.
I request you to immediately stop this subscription now on my number [protected] and refund my deducted money otherwise I will file a complaint against your BSNL service provider.

Do this ASAP.

My number used my mother stopped showing any signal and not getting connected to cellone network. I recharged and was done successfully but still no idea where the monet went. the mobile no is [protected]. Name : Pankaj Kumar

My bsnl no is [protected] on 2nd October 2020, reacharge was unsuccessful but amount was debited and not refunded

Dear Sir/Mam

i am Saravanan residing in following new address:

Could you please help me out to change my billing address to this new address from this old address, mentioned below.

As requested registered landline number[protected]

New Address:
Saravanan
No 43, R.R. Nagar, 2nd street, Near GTN College,
Dindigul, Tamilnadu-624005

Old Address:
Saravanan,
No 33/21 Thadicombu Road,
Dindigul, Tamilnadu-624001

Thanks,
Saravanan

Have booked for the Bharat FTTH connection (Plan 1277) on June 8, 2020, and paid the plan amount as a deposit. Initially, the BSNL JE and local cable operator agreed to give a connection and we brought the necessary things like modem, wire, etc. After one month they denied providing the connection stating various reasons. So I gave the closure letter to JE Thengamputtur on July 8, 2020 to request the refund of the deposit as the connection can't be given and she accepted the letter. I have provided the bank details along with the closure letter. It's been three months still I didn't get the deposit amount of Rs 1277. I request you to process the procedure and provide me the refund of the deposit Rs.1277. I have enclosed the cash receipt of the FTTP connection for reference.

Cash receipt details

MANIKANDAN ANNAMALAI ANNAMALAI NGC[protected]

[protected]

D.N.No./A.P.N. No.[protected]
CUST. ID:[protected] Inr(s) One Thousand Two Hundred Seventy-Seven Only.

My landline number is[protected], BSNL tamilnadu. my landline r not working for 3days.i have made official complaint over IVR & contacted BSNL exchange kattathurai several times.customer care is pathetic.fix plz. my contact number is [protected]

Been using BSNL Landline cum Broadband for past 8+ years. Used Annual prepay mode throughout. This September my subscription ended and I decided not to continue. Been calling their customer care, sending emails to initiate the disconnect. Surprisingly the option to disconnect is not available in selfcare (online mode).

Though it is prepay mode I have got the bill for the next month - whereas I have even physically disconnected the phone and the router.
Multiple mails to BSNL is not even being acknowledged.

Just want to disconnect the landline and get back my security deposit

From yesterday my prepaid sim card is not working. My hand set is okay. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand is not working too.Other BSNL sim cards used in same location work perfectly. Please help.

I have paid my biil on 21 october 2020 of rupees 1285 through upi for bsnl fibre but it is still showing bill not paid, customer care said no payment received, but I am having my confirmed transaction id. my number is [protected]

Hi I was using bsnl wifi broadband from last 2 and half years. My bsnl landline no. was[protected] and account no. was [protected]. I paid around Rs. 2950 plus gst for the wifi device which was installed on the roof of my house and I was promised that during the disconnection i will get the refund of Rs. 2950 for the wifi device. I wasn't happy with their services so I requested bsnl to disconnect my wifi connection and requested to refund the refundable amount of wifi device. Bsnl disconnected my wifi and asked me to contact their private contractor for the refund of wifi device. I contacted them and asked them to remove the wifi device from my home and refund the amount. They promised me multiple times but they never came. Now they don't even pick my phone. I have been harrssed by bsnl and their private contractor. I want the refund of the device i.e Rs 2950 plus compensation for the harresment.

Ravi Khanna
IL/19 INDRALOK COLONY NEAR PANT VIHAR, SAHARANPUR, 247001
Mobile [protected]

Hi sir I'm ponnusamy, from senjerimalai, Coimbatore. I'm unable to send messages through my bsnl sim card though i recieve messages in it.

I am not able to I am not able to receive OTP and text messages instantly.I receive otp so late that it later becomes invalid.

Dear Team,

Customer Id:-[protected]

I started the services of BNSL broadband service on 1 Aug from there onwards I'm getting service issue.

charges paid while installation 2600/-
After installation Rs-2083/-

1- On the first day they just installed the ONT devices only no landline phone installation has done till 1 month, even after multiple follow-ups with the customer care even the local office in my location Bathinda they are not providing the proper response even not picking the call on timely also same with the customer care while registering the complaint they just informing to contact with local BSNl office but how to suppose to contact them if they are not responding.

2-After 1 month they installed the landline phone and the ONT device is not working so they again take the ONT device with them and provide after 2 days and it's working fine.

3- After a few days ago the facing issue regarding the incoming call on landline phone that while outgoing call it's disconnected automatically after 2 mn and when the phone is idle no incoming call is receiving and multiple time service outages are there so we register the complaint with customer care and the local team but still no action is taken and we are just paying money for no customer service and the local team service.

Even I'm trying to register a new complaint about an internet issue I'm not able to log a complaint also on the self-care portal.

I have tried to get the UPC code from BSNL by calling and sending message but 1900 no not connecting and message on 1900 is failed to send. I tried the same about 100 times but the issue is still same

I was making BSNL phone/ftth payement through tech process. First time the response came as failed and i did the second time and got transaction success. But my sbi account got debited twice. Transaction id of success payment is FCDR[protected] dated[protected]:40:08 amount 1319 phone nbr [protected] bank ref[protected] invoice no SDCKL[protected]