Bharat Sanchar Nigam [BSNL] — billing issue.

Address:	Krishna, Andhra Pradesh, 521366
Website:	selfcare.bsnl.co.in

Dear sir,

I being a consumer of bsnl services availed a service of broadband connectivity for internet (Land line no:[protected].
Every month i was receiving the bills & i was making the payment in time.
In july month i had received a bill of rs.945/- which i had cleared on 21.08.2017 at post office.

Again, for the month of aug i had received the bill as 944.79+815.09 (Previous balance+current bill amount).

When i had tried to pay the bill online it is showing as rs.1, 760/-.

Regarding this i tired to complaint at custumer care at [protected] but ther regreted to confirm the old payment. Neither they were logging my complaint nor providing any other conact no so that i can request them & i tried in selfcare portal but it wsa not taking complaint as the old complaint was open since long time (Approx3months)

I was away from home town & my parents cant rome around your offices as they are old.

The point is why should i pay rs.1, 760/- while my bill was 815.09 only again they will charge me penalty if if i wont pay the bill in time & why should i suffer if the coordination between india post & bsnl was not good.