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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Jul 5, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 224

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K
kolachana varaprasadrao
from Hubli, Karnataka
Aug 19, 2017
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Address: West Godavari, Andhra Pradesh, 534007

Top up of rs 110 of bsnl prepaid sim was debited two times but top up was not materalised mobile no [protected]. On19.08.17 please recredit my bank account with rs. 220/-
On line recharge of mobile sim cards is always a failure especially on roaming particularly bsnl. Problem in top up due not getting otp. I don't know where the problem lies either with the bank or with bsnl
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Aug 19, 2017
Updated by kolachana varaprasadrao Instead of two amounts of each Rs. 110/-debited to my account one amount top up done. Second amount of Rs 110 /-may please be returned to my account.
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    S
    Shreyas gowda1234
    from Bengaluru, Karnataka
    Aug 20, 2017
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    Address: 08263

    Please incoming and outgoing call details my landline number [protected] please sir arjent call details send my email address [protected]@gmail.com my mub num [protected] please cheak call details arjently sent my email address details from 19/08/2017 timings 4pm to 4.30 pm call details please arjent send sir regards
    Shreyas hp place mudigere
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Aug 20, 2017
    Updated by Shreyas gowda1234     Call details
    View replies
    Recently I have been receiving extra charges on my broadband bills with plan 499. the additional amount of Rs.250/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.
    phone No:[protected]
    Thank you...
    Reply
    Sub: Cancellation of landline and broadband connection.[protected]

    Please cancel our landline and broadband connection which is in the name of Shah C K...of no.9, Raksha.3rd floor..2nd cross..mohan kumar nagar..80 feet road..yeshwantpur..Bengaluru 22.
    Please do the needful asap.
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      K
      kalarickal hypermarket
      from Ferokh, Kerala
      Aug 19, 2017
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      Address: Idukki, Kerala, 685561

      Sir;
      I am using one iphone for the past 2 years. Recently when i send messages an error message shows like 'not delivered'. I had contact bsnl customer care cell they me that 'update your message centre number to [protected]'. As per their request i have update the message centre number with the following command *5005*7672*[protected]# after that the system shows the message centre number is [protected]. After that i have checked the same ; but same error message shows. Please assist me at the earliest.

      Regards
      Lyjo joseph
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        SARAVANAN GHMRO
        from Pathankot, Punjab
        Aug 19, 2017
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        Address: Vellore, Tamil Nadu, 0416
        Website: [email protected]

        We are medical professionals. Our land line no:[protected] is not working for the past 12 days. Complaint had been made in person and also over phone to the katpadi sdo and also with line man mr. Munirathinam. But so far no step had been taken to resolve the issue. Whereas, the repeated reply is "your complaint is in existence, it will be solved soon". But not yet solved. Kindly initiate necessary action to make work of the above phone to prevent us from surrendering back the above said land line phone to your concern. Thanking you.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          M
          manc
          from Kolkata, West Bengal
          Aug 18, 2017
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          Address: Hooghly, West Bengal, 712311

          I am an existing customer of bsnl land phone and broadband. My phone no.[protected]. My land phone is dead from 11th august. I lodged a complain on bsnl on 12th august. (Docket no : [protected]). On 14th august i astonished to receive a massage on my mobile phone from bsnl that my problem is resolved. But that is not true, none of bsnl technician attended my home to solve the problem and my phone is still dead. Though i call to the bsnl customer executive 4 times, none of them take my problem seriously.

          Please take some steps to solve the matter as early as possible.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            M
            M P Viswanathan pillai
            from Mysore, Karnataka
            Aug 18, 2017
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            Address: 689533

            Sir, my land line number[protected] i am using since last 14years and since february 2017 i find excess billing is going on more than i use so i just want to be sure about this matter as it is giving me extra burden in my monthly budget please do solve it, i think as per the bill you are charging for the broadband too which i don't have or rather i am not using it, or just do guide me in proper way to do solve this problem as soon as possible.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              V
              VP Gunasekar
              from Chennai, Tamil Nadu
              Aug 18, 2017
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              Address: 600073
              Website: face book

              I am v gunasekaran
              I have lost my cell phone with prepaid bsnl sim number is [protected]. Please block this number before anyone misuse for bad purpose. Please block urgently. Please reply me about this. And my mobile phone and sim imssing for two wheeler driving of chennai circle and missing time is night 9.15pm at 16 august 2017. My email id is [protected]@gmail.com
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                M
                Mrity
                from Vadodara, Gujarat
                Aug 18, 2017
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                Address: Burhanpur, Madhya Pradesh, 450221

                Hello,
                I am mrityunjay singh using bsnl mobile no. [protected] from last 10 years, yesterday i make recharge on my number and within 15 min my 30 rupess was deducted against some unwanted services activated automatically for 30 days on my number.
                I request you to please refund my balance, i don't want it

                Thanks
                Mrityunjay singh
                [protected]
                Nepanagar
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  I
                  Iasganesh
                  from Wardha, Maharashtra
                  Aug 18, 2017
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                  Address: Nanded, Maharashtra, 431602

                  My landline plan is unlimited rs bb 1199/- last month i was paid 1199/- but this month my bill amount is 1673/- how it is possible sir last month and this month billing difference is rs500/- how it is possible in this my plan nothing any call or broadband extra charges please resole my problem other wise i surrender the landline and take other companies plan
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    G
                    gyanprakash6666
                    from Delhi, Delhi
                    Aug 17, 2017
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                    Address: Gaya, Bihar, 823001
                    Website: www.bsnl.com

                    I am gyan prakash. I have one bsnl connection for net uses home plan which is approx rs 675 /- per months. Land line no is 2210166. Every months i pay the bill only. So many time complain registered but only one or two days used. At current two week i am not able to used net. I am also talk to local staffs and sdo mr. Prem shankar which mobile no is [protected]. He is not agree to talk about this matter today. So pls do need full action
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      D
                      divya kasebekar
                      from Bengaluru, Karnataka
                      Aug 17, 2017
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                      Address: Bangalore, Karnataka

                      The worst ever customer support team. Irrespective of my repeated calls, the team was so ignorant and after a prolonged wait time they disconnected my calls.
                      One representative said that their seniors are busy and cannot attend my call but gave a fake assurance that they shall call back in an hour.

                      I think govt has to think upon having proper representatives for customer support
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        P
                        PRITAM MAHAJAN
                        from Panaji, Goa
                        Aug 17, 2017
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                        Dear sir,

                        I am sunil mahajan from maharashtra, i have bsnl sim -[protected]
                        4 time i have submit my paper in idea/airtel counter for porting, but all time bsnl reject my porting request
                        Bsnl say :- contractual obligation.
                        Pls. Help and porting my sim.

                        Pls. Forward this complaint to concern department
                        Regards
                        Sunil mahajan

                        Bsnl not porting my mobile
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          shankar khosla
                          from Chandigarh, Chandigarh
                          Aug 16, 2017
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                          Address: Hoshiarpur, Punjab, 146001
                          Website: BSNL

                          I had applied for the disconnection of my broadband/landline no.[protected], with surrendered phone set, duly receipted by bsnl office on[protected].
                          I have not received back the security, despite repeated telephonic reminders/visits to the concerned.
                          I understand, the prescribed period for refund is 60 days & that thereafter, interest payable to me is 18%. As such, i would request you to refund my security alonwith the cited interest.
                          Thanking you,
                          Shankar lal khosla, m. A. (E) ll. B. (Hons.),
                          E. T. O. (R),
                          Krishna street, hoshiarpur.
                          [protected].
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            M
                            Monmohini gas agency
                            from Siliguri, West Bengal
                            Aug 16, 2017
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                            Address: 713206

                            Our bsnl&broadband connection is feller abouts 25 days. We are complaint ms. P pranab laha as sdo (Phone) durgapur. But he is say i am not solve your problem. I requested 2 time but, he is directly says me. I am not clear tour companies. And says to me you complaint any where. We are working insane gas distributor. Monmohini gas agency. Dr. Zakir hussain avenue. Durgapur-713206
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              lov71
                              from Kashipur, Uttarakhand
                              Aug 16, 2017
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                              Address: Udham Singh Nagar, Uttarakhand, 244713
                              Website: www.bsnl.co.in

                              Dear sir/madam
                              I used the bsnl landline for last 10 months and my landline no is [protected].
                              I was disconnect this no in june 12, 2017 but the security amount doesn't receive yet.
                              I visited exchange so many times but they said to me the security amount takes 6 months and above. But i called 1500 no for security amount enquiry and they said security amount take maximum two months so
                              Please sir do needful as soon as possible.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                J
                                Jyoti Kar HAPBCO
                                from Mumbai, Maharashtra
                                Aug 16, 2017
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                                Address: Cuttack, Odisha

                                My landline no is[protected]. The number is not working since last 25 days. I have lodged complaint through '198"since more than 20 days. No action is taken till date and whenever i dial to 198, the replies made" your complain is on progress". It seems, i ll pay the rental for the month despite the phone being dead.

                                Immediate action requested.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  C
                                  chintanpadia27
                                  from Surat, Gujarat
                                  Aug 16, 2017
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                                  Address: Rajkot, Gujarat, 360001

                                  I have rang-up 1503 on dt 29.7.17 at about 04:15 pm and i was informed by on duty staff that in case of rs.490-the 550/-rs balance is being but instead of that i have provide with rs.412.25p pl. Issue me rs.550/- as i told. I also having all recorded conversation. I also having very strong proof. My mobile no.[protected]

                                  My docket no.1g29337057

                                  Daily i call 2 or 3 time customer care.

                                  Bsnl also confirm that wrong information given by our staff, rs.138 balance come in your account told by senior staff

                                  Yesterday duty staff ramsing told 15 aug. 12:00 midnight balance come in your account.

                                  Today 16 aug. No balance come. Today also i call in call center 1503.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sunil Shyamsukha
                                    from Kolkata, West Bengal
                                    Aug 16, 2017
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                                    Address: Kolkata, West Bengal, 700020

                                    This is to inform you that my landline number[protected] registration in the name of Shyamsukha Associates, is out of order for over a month.
                                    Repeated visit to the Bsnl office is not yeild ed any response.
                                    Mr b.k.mondal division al engineer keeps on assuring us that the line will be restored shortly.
                                    Sorry to say that our business is badly affected due to fault of the department
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      S
                                      Shivam60
                                      from Patna, Bihar
                                      Aug 16, 2017
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                                      Address: 281001

                                      I m totally dissatisfied with bsnl service, employees are not working properly, wifi not working and they charge bill continuosly.. No one can listen of consumer in bsnl office... I'll pay bill every month but my broadband can work only 10 days a month.. When we complaint in local office, they cannot behave properly.. And started annoying. Please solve my problem..
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        J
                                        Jayanthilal m
                                        from Bengaluru, Karnataka
                                        Aug 15, 2017
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                                        Address: Bangalore, Karnataka, 560050

                                        I have paid my bsnl landline number [protected] bill payment of Rs 1536 through pay tm on date 11.8.17 but it is not been credited in account they say they have not received and my landline is been disconnected, pay tm transaction ID is [protected] oppreator ref no 802c5e707e5911e7a2a1ff65580c5ba4802, I request you to solve this problem as soon as possible
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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